Flipkart Complaints & Reviews

Madam/ Dear Sir,

With reference to above I have ordered a mobile phone Swap Elite Plus through Flipkart mobile App on 21 Dec 2016. and was delivered on 26 Dec 2016.after using this phone I felt that phone was heating up and hanging abnormally and couldn’t be power on easily. I have applied for returning phone. after so many follow-ups tech visits and trouble shooting nothing nothing fruitful has come out . Now I am still facing all problems reported earlier in the phone but after the days passed executive are simply telling me to visit service center I told him that if problem is there from day-1 than why should I visit service center you arrange for return for return of the phone which I am telling them from day-1.
I am attaching all mail regarding this matter which has been communicated time to time but no action has been taken for replacement/return of the phone instead of arranging tech visit to wait for the replacement period to expire. They are insisting me to visit service center so that their product get accepted.

Now the problem is still there in the phone. phone is rebooting automatically and going in sleep mode when not in use and not easily getting power on.

Please arrange to return / replace of this phone as soon as possible.

Recently ordered Moto Z Play phone from your company and was sent a defective piece. It has been a ordeal to get the replacement - my order number is OD[protected]

As recent as last Thu, when the replacement came, the courier guy asked me for some IMEI number which can only be done when the phone is switched on. When my phone does not come on how on earth can I give him the number. He obviously went back without replacing the phone and this is really the height of terrible service. In all of this nobody is bothered about the inconvenience caused. This morning I get sms saying that the phone will be replaced by Mon 6.29 P.M. When I speak to your customer service they tell me that the replacement has to be processed again- so many different voices from the same organization and the customer can go to hell.

Today again the replacement arrived and again they asked for the IMEI number which could not be given since the phone does not switch on. The worst service I have seen and have asked them now to refund my money if they are so incredibly incompetent that they cannot replace the phone.

Dear Sir,
It has very much disheartening response from Brands like Philips and Flipkart towards customer grievance.

2014 November - Flipkart in joint agreement with Philips India provided 3 years warranty for LED TV's sold during November 2014 during Deepawali Festival. There was no warranty card provided along with the TV Box piece. So after repeated calls also we were not provided any Warranty Card but were assured that the Serial Number is being assigned against 3 years warranty.
Now, when we have a warranty claim, both Philips India and Flipkart is trying to put the blame on the other and wash off the hands . Flipkart customer care says that Philips India is not responding to the Queries sent from their end .
Philips India Customer Service is not providing Quote for the repair work even after 15 days of visiting our home and checking the defect.

In such a case whom should i blame or approach for help . Please respond.

All that i am getting is contacts to approach for help but not REAL HELP !!!

Thanking You,
Regards,
Aishwarya Kamat
ph : [protected]/[protected]

Hi
I'm monika I bought xiomi redmi 3s prime from flipcart in December. After few days mobile got hang, auto restart, apps didn't work properly, handset heating, all these issues occurred in few days only. So I spoke to your customer care agents they suggested me to reboot and reset the phone I did that but issues were not solved, again I called them this time they told me to visit service Centre . I went there they updated software again same issues. I went to service Centre two time within gap of two weeks. I bought this mobile with so much of excitement now I'm feeling very frustrating and disappointment too. I want my handset with perfect operations. I can't reset my phone many times. I want to replace my phone with new one that phone also without issues. I hope you solve my problem quickly.

Id:OD[protected]

For The Past Week I Have Been Trying To Replace A Defected Product -Redmi Note 4 Gold 32GB Variant... The LED Light Of The Navigation Key(Back Button) Is Dimmer Than The Other Two Navigation Keys...I Have Been Patiently Waiting For Past One Week And Still Flipkart Is Just Trying To Connect With Me...This Is The Third Time I Applied For Replacement And Here Is An Incident That Happened Half An Hour Ago...I Received A Call From Flipkart Not Even Longing For 3 Seconds...And Immediately After A Couple Of Minutes I Received This Message Stating:

Hi, We've been trying to get in touch with you as requested but we haven't been able to do so yet. We will call you back around 08 Feb, 12:00 PM to help you with your concern.

I'm Frustrated, I Have Loosed My Patience And I Hate To Admit But Flipkart's Management Is Totally Pathetic...I Either Need My Cashback Or A Proper Replacement...If There Is No Action Taking Place Within A Couple Of Days...I Will Forward This Message To The Supreme Court Immediately... Kindly Do The Need As Soon As Possible

I just bought a tempered glass from flipkart on 23rd january. the product was not suiting my phone and also damaged. there were scratches and protective cover was not found.i just want to return the product product.when i contacted customer care they said that this product cannot returned. this is actually cheating.i just want want this product return and need my cash back.
invoice no F0YQG[protected]

OD[protected]

I had received the Lenovop2 mobile on 6th feb-17 vide Order No: OD[protected]. In packaging kit user manual missed for it. The order was placed on 1st feb-17. Please send me the User manual for Lenovop2 model.

I have been ordered musical drum from flipkart and sane has been received. When I was opening the box it has been identified that there was a damage. I couldn't be assemble it. The order no. is OD[protected] against the vendor of jazz drums. Requesting to exchange the same. The photograph is attached for your easy understanding.

Hi,

My name is Kabilan. I have purchased a mobile phone Moto M on 25th Janyary 2017 and received the product in hand on 1st Feb 2017. The mobile is manufactured with 16 mega pixel. But when i am taking the picture, the quality it very poor. It is looks like 2 mega pixel. So, i have requested for replacement. But even the replacement product is also not good. So, i have opted for refund. But when i am talking to flipkart agent, he is not ready for refund and denied it. Kindly looking into this and help me to get resolve this. I want refund. I am looking for your action on this.

My contact number is [protected].

Thanks,
Kabilan

Interesting order placed on 16th Jan has not been delivered and flipkart defaulted on 3 delivery dates already

Now iam apprehensive whether they would deliver
As there is firm commitment
Hence I need to claim my refund
As successive 3 defaults have already happened on delivery
Order reference : OD[protected]
You may refund or credit my money

Vishwanath
Advocate

ODer no. OD[protected]... i ws order apple i phone i6 16 gb grey from flipkart on 20 jan 2017.. which i ws recieved on 23 jan 2017 unfortunatly i found soap instead of mobile in the box n the packing of the package is well packed from outside but h seal temperd of a box.. for this incidence i ws raised a complain for this at such a time when i ws saw thing wat i would recieve by flipkart ... from the vry first day i ws raise a complaint for this but my issuse is still not solved till date.. when ever i ws call to customer care they said to me that u have to register ur complain online this is i ll do several time may b 7 or 8 times but my return request canceled automatically from flipkart . For this they said to me dates to resolve the issue but when ever i ws call on the given date they reply to me sir ur complain is reject u hd to do it again so i ll do again this procedure at last they given me a deadline to solve the issue on 2nd feb 17 but on that day one of its exexutive anil chauan said we ll not issue a repalcement nor refund to u.. or u do want u want to do... so can any one suggest me wat is my fault in all over in this if i simoly follow the procedure as customer support tld me to do not the least as i ws paid to flipkart in advance 27990 but after 15 daus ago i ll not hv a moblie phone nor my refund .. for this i ws mail 13 to 14 time to flipkart but at last they semd mail to me for high no. Of cancelation replacement request we will not able to register ur comolain

Dear
Sir,
I have bought a Bihar Smanya gyan Darpan from flipkart.com.
It was delivered on time, When i opened the parcel, I saw, price printed on the book is only Rs. 70.
But on bill price was printed 118. And delivery charge was Rs, 50.
Total price i paid 168.
Why the price printed on book and price printed on bill was differ.
I losed near about Rs. 50.
So coustly flipkart service.

Most pathetic service i have ever seen after waiting for a month of my prepaid order now flipkart people are telling that your order have cancelled.

I will highlight this thing now on social media.

order ID OD[protected].

Most pathetic service i have ever seen after waiting for a month of my prepaid order now flipkart people are telling that your order have cancelled.

I bought a new football from flip-kart with 10 days replacement warranty but after 11 day when I played with that football(2nd time in the week) the air was automatically going. It was-the 11 day and I couldn't return the product kindly please note my complaint or I have to move legally

shipping address-central excise and customs staff quarters calicut Qrt.No.25 opposite, light house, customs road, calicut-673032

order ID-[protected]

Hello Sir,
I ordered Asus zenfone2 laser on 14.01
2017 from Flipkart at Rs 8499 and after that i realized that exactly the same product is available at and above Rs 10000 on Flipkart website i have attached screenshots of the same.When i opened the sealead pack box containing the phone i noticed dust on the edges of my phone and also on the hearing speaker so now I conclude that the product supplied is Refurbhised but flipkart did not mention this on their website at the time of purchase.After some days o[censored]se issue start arising on this phone.
Now Please go through the following incidents relating to the year 2017:
Jan 14- Ordered a phone OD[protected]

Jan 16- Received the Product.

Jan 22- lodged a complaint on Flipkart toll free number for software update failure to wich i was asked to do factory reset.

Jan 25-Complained for over heating issue after factory reset and request for return on their website.

Jan 27-Technician visited and I wrote two mail at 6.41pm and 10.43pm .Next day i called their toll free number and came to know that my return is cancelled.

Jan 28-Flipkart send me mail for refund asking for my banking details

Jan 29-again got the same mail from flipkart asking for bank details

Jan30-Provided my banking details
And at 10:58pm got a mail assuring that I will get a call by 31st Jan, however no such call was received.(and nothing was mention regarding the refund)

Jan 31-got a mail stating that their team has escalated my issue and will be resolved by 3rd Feb(no mention of refund)

Feb 2nd-I wrote a mail at 2.43 pm asking for an update regarding my refund as they have my banking details and to that reply I got a mail stating my issue is again escalated and will be resolved by
5th Feb.At 3.46 pm I again sent a mail asking status of my refund
At 8.51 pm I got a mail stating a technical visit is again schedule.

Feb 3rd-I got a mail assuring that the concerned team will update me regarding the issue(no mention of Refund)

Feb 4th-I got mail stating replacement is now arranged.
One thing I cannot understand that why Flipkart had asked to provide my banking details and lingerred the issue from 29th Jan to 4th Feb 2017 and now providing me with replacement instead of Refund
I think I should inform Consumer Forum and others regarding this issue as they are unneccearily asking banking details of customers and then not providing refund but replacement after lingering the issue for nearly six days.Are they involved in some Scam by taking banking details of customers and not providing refund.
Sir you can understand what harm can it do if my banking details get into wrong hands.
Please give me guidance and take proper actions against ecommerce website like Flipkart.

Regards
Moinuddin Ahmed

I had booked a Asus Zenfone 2 (silver 32 GB) with booking no OD[protected] and got delivered on 29.01.2017 the mobile which I received was completely dead. I requested for replacement of mobile it replaced on 2.2.217 but I received the mobile with same problem mobile was was completed dead
I request the flipkart to send me new mobile as I wanted to gifted to my relative. I don't want any excuse want the mobile it your headache you cheated your customer by sending a dead phone two times

I'm Rushika Ahir my order ID is OD[protected] I have not received my order from 2 months when ever. I call customer care they just give me some new date for delivery even i had called for change my registered number and I have given my two alternate numbers .I'm very much frustrated because of this delay of prdouct .Can u give me my product as soon as possible...Now 14th of Feb is given which should not go further..

Please have a look at my complaint - https://docs.google.com/document/d/18TX1yW0hNHusHquza8WRnNToxasmcnLEPZy6CPYV98c/...⇄

I had added Redmi Note 4 4Gb 64GB Dark Grey to my cart. but when i went to the page to make the payment, it showed 'out of stock'. Am very diasppointed. Once an item has been added to the cart, i should be able to buy it. Else the option should not be there. this is particularly in the case of flash sales. you should have only given the Buy Now button. It is not fair at all.

Request if corrective action can be taken and my...

I had made two payment towards the cost of mobile on 17.12.2016 & payment was made on 20.12.2016 by the bank. But flipkart had supplied one mobile and state one payment is failures and advised to contact bank for refund. But Bank has confirmed on 4.2 2017 both payment are success.
Hence I request one payment of Rs. 14499 may be refunded for which mobile was not supplied.