Flipkart Complaints & Reviews

A hoverboard was purchased by us. Amount paid was inr 23, 999. The product delivered was different than what was booked (Inferior quality and changed colour). Additionally the product does not perform as expected and the battery has already failed. Repeated approach to the supplier directly has not resulted in any outcome, except delays and false promises.

We request you to kindly get the product replaced or money refunded. Presented below is the log of communication with the supplier which will prove our position.

14/01/17, 3:44 pm - hogo hoverboard: hello
14/01/17,
4:02 pm - mahua😀:

14/01/17, 4:03 pm - hogo hoverboard: can you please send the invoice copy

14/01/17, 6:36 pm - mahua😀:

14/01/17, 6:38 pm - hogo hoverboard: ok

14/01/17, 6:38 pm - hogo hoverboard: i will call you asap.

15/01/17, 12:09 am - mahua😀: i was promised for a blue one but the packet contained golden. 23999 cost is not less.
At least product should be good.

22/01/17, 11:42 am - mahua😀: what's the status?

22/01/17, 11:42 am - mahua😀: almost 7 days done no reply from u

22/01/17, 12:39 pm - hogo hoverboard: sorry for that

22/01/17, 12:40 pm - hogo hoverboard: i am out of indai

22/01/17, 12:40 pm - hogo hoverboard: india

22/01/17, 12:40 pm - hogo hoverboard: just wait for few days

22/01/17, 12:40 pm - hogo hoverboard: please

26/01/17, 2:16 pm - mahua😀: i am still waiting

26/01/17, 2:18 pm - hogo hoverboard: k

26/01/17, 2:18 pm - hogo hoverboard: wait for 2 days more

10/02/17, 12:26 pm - mahua😀: i waited for more than 10 days

10/02/17, 12:26 pm - mahua😀: please send me your email address

10/02/17, 5:57 pm - hogo hoverboard: my service centre is in delhi

10/02/17, 5:58 pm - hogo hoverboard: send your product if possible

10/02/17, 6:30 pm - mahua😀: that was not told by flipkart when we bought the product

10/02/17, 6:31 pm - mahua😀: 24k product and u r handling this way

10/02/17, 6:32 pm - mahua😀: send me your email address

My name is Santosh Devtale I had ordered a Redmi note 4 mobile online from flipkart. I received my order on 27/02/2017 but the mobile which i get is a defective mobile because it automatically gets shutdown. On 5/03/2017 I requested on flipkart for replacement. They rejected my request and said their technician was calling me but my mobile was not reachable. On 06/03/2017 again i called to flipkart complaint no [protected] for replacement they are saying me to send a return/ replacement request to them form my flipkart account. I think they not in mood to change my mobile. Now i am feeling that they cheated with me. My order no is OD[protected].

OD[protected]
Track

Apple iPhone 6S (Rose Gold, 32 GB)
Color: Gold
Seller:
SuperComNet
₹47, 499
Delivered on Tue, Mar 7th '17
Your item has been delivered
Ordered On Mon, Jan 30th '17

I have no received yet mobile while i am talking with customer care for 1 month but now they are saying filpkart can not help any more and it is final
please help me

On 4th march i got the dilivery of the product, in the morning when i opened the box and switched on the phone so its fluctuating and phone got shutdown after 10 minutes. I called to your customer care and had a word with mr mukesh (Senior floor manager) who said to visit apple store, my question is why i am going apple store on very first day, and second he said we dont have any other solution. If i am that much free so obvious i had bought it from local market only, i ordered this item from you just for convinience and u are denying to help me.

I am pretty sure this is used phone which you have delivered to me and you have pathetic customer support team who dont have any resolution. Kindly take back this phone from my adress and refund the full amount on priority.

Thanksmohit singhal

I place a bracelet order Flipkart Next delivery date 25 Feb.but Flipkart agent come my location but not delivery because he something problem(invalid location) than i call Flipkart company and details my location information but Flipkart agent issue(invalid location) then cancel my order...
Why canceled my order answer me...I cax Flipkart agent & wrongly my Time ways

Date of the incident- 28/02/2017.
Flipkart has blocked my account and when I contacted the customer support over email they told me that I have an unusually high number of returns and so I will not be able to login to my account. This is totally false since I haven't even made a single return over my purchase history with flipkart. They are giving me the same reason again and again even when I am telling them that I haven't made any return requests. Then I contacted the customer support over phone and they told me they will call me in 2days and when I haven't got the call after 2days I called them again and they keep telling to me wait for two more days which is quite frustrating.

Respected sir/madam
I placed an order through www.flipkart.com. my order ID- OD[protected]. After receivd my parcel I saw there was no product inside the box.Then I placed a return and refund request but flipkart cancelled the request.After cancelled my return request again i placed 3 times return request but every time flipkart cancelled it and block my flipkart account. I lost my money paid through CASH ON DELIVERY.br...

Dear Team,

I was suppose to get an update today at 2.26 PM regarding refund, Please let me know is it initiated or not? I have been waiting from long time now.

Finally i got nothing from flipkart, It seems that you are simply wasting my time by disturbing me. I am failed to understand why this is happening to me? I have handed over both boxed to your delivery partner. Now please send me my money back to my phone pe account ASAP as per the invoice + Mental agony Rs 100000.00 ASAP to my account.
Regards,

Santosh

On Sat, Mar 4, 2017 at 5:23 PM, Santosh K Dhanewar HR XLRI CIPD wrote:
Dear Customer Care Team,

1) As per the return request of the product OD[protected], today i have received the courier, upon opening i found it 1 empty box with in box. Finally now also i have not received my product.

2) upon requesting for return request escalation on 2nd March IN[protected] i have been told to send both the products. I have handed over both the boxs to your person who came to deliver today.

Finally i got nothing from flipkart, It seems that you are simply wasting my time by disturbing me. I am failed to understand why this is happening to me? I have handed over both boxed to your delivery partner. Now please send me my money back to my phone pe account ASAP as per the invoice + Mental agony Rs 100000.00 ASAP to my account.

Enclosed:
Invoice
Returned boxes.

Regards,
Santosh

Sir,
I have ordered lenovo k5 note in flipkart. But i have received another mobile. I requested for replace the product. But they are canceling my request. Worst experience in Flipkart.
My order id is OD[protected].
My registered email ms.[protected]@gmail.com
I am requesting you to replace the product.

Thanking you.

Recently I had received a Swipe Elite Plus mobile, and I have a battery backup issue and mobile becomes hot while charging and I had given a request to return the same, within a few minute a got a call from ur call centre, the person name Shankar Nath from Bangalore, he is telling, aap ko Samaj me nhi aa rha, Zara suno, samjo, I told him that I'm recording ur call, then he replying me aapko record karo jo karna hai karo, me naam Shankar hai spell karo, mobile raat ko charge kiye toh subah utar jaegi, what is this, really guys this flipkart service is pathetic, he is teaching me, wow great

Headset is not working, only from one side i can hear other side no sound. kindly change the headset, last month i brought from your site.since 15 day i am facing this problem

I had ordered a book - living and dying and instead received an old phone book with some contacts . It's consumer harassment . I have talked to my friend who is in Times of India and given the details for the same . I want proper investigation to be taken place why this happened . Immediate action should be taken against the person who was responsible for this .

Sir mera paisa refund ni hua hai sir mai bhut trouble hu sir please mera paisa return kr de Maine order bhi return kr diya hai. ...magar mera paisa return nhi hua h please sir meri help kijiye

First i got defective piece on 24th February 2017. I requested for replacement 25th. The actual date of delivery is 3rd march 2017 but till today i have not received the product.

My prepaid order from FLIPKART of 999 rupees which was shipped by DELHIVERY was out for delivery on 4 th of march, 2017.Not received any call from any delivery person.Around 7.30 got mail from flipkart regarding order delivered.immediately called flipkart customer representives.they was imformed me we are taking your complain and it will be solved by 9 th of march. What the hell is wrong with flipkart. after that i called them.n again they told me the same thing. Shut down your website if you cant track down whats wrong with your system even after 8 hours of complaining for a prepaid order. This is totally disguisting.hope flipkart will look into this matter soon.this is totally against customer rights.please deliver my product as soon as possible or give my money back now.
my Order no is OD[protected].
mail id-sanjana.[protected]@gmail.com

Just 10 days back i have added Rs.5000 gift card in wallet to purchase something and it was added successfully. Once it gets added after that i was unable to use that so I have email to flipkart and they replied below:

"Hello ASHISH,

We'd like to let you know that your recent return request has been canceled as our systems have detected an unusually high number of returns in your purchase history. This would also mean that you will no longer be able to login to your Flipkart account.

Thanks,
Flipkart"

I am receiving same response all the time whenever i asked for my refund of Rs.5000. I contacted over phone as well and they could not help me in this.
Please help me to resolve my issue as soon as possible.

I ordered a san disk ultra 64 gb microsdxc class 10 48 mb/s memory card from flipkart (Seller: supercomnet) by using my debit card on mon, feb 27th '17 and in 1st delivery attampt (03mar) its failed and 2nd attampt the delivery boy call me 4 and 5 times due to i am in office i can not pick the call but 4th mar 4:20pm i frecived a messege from courior boy your item is succesfully delivered to you

I have purchased a earphone of sennheiser from flipkart in May 2016 and I have received a duplicate product from a flipkart assured dealer.
I am adding the details of verification conducted by the customer service center of sennheiser. Further the Flipkart does not want to replace the product and speaking in the manner that they are doing some honor on me by selling the product.
Details of mail received after verification from sennheiser
Gore, Abhijeet
3:04 PM (23 hours ago)
to Vinod, Karunasagar, me
Dear Mr. Shah,
Greetings from Sennheiser India !!!
Thank you for writing to us, will certainly help you on this.
Further to your visit at our Mumbai service center.
We have tested your earphone thoroughly and found below differences.
1) EP jack, cable quality different than our original product.
2) Cable sleeve found different.
Also you have purchased this earphone through non-authorized retailer of Sennheiser.
Considering all above things, we concluded that your purchased earphone is fake and cannot be entertained from our service center.
However kindly contact your retailer to avail warranty on it.
Please feel free to revert back to us for any further assistance.

Best Regards,
Abhijeet S.Gore.
Service Engineer.
Sennheiser Electronics India Pvt Ltd
301-302, 3rd Floor, Meadows Building,
Sahar Plaza complex, Andheri Kurla Road,
Adjoint to Kohinoor Continental Hotel,
Chakala J.B Nagar Metro Station,
J.B Nagar, Andheri East,
Mumbai-400059.
Phone: +[protected]
Direct : +[protected]
Fax : +[protected]
www.sennheiserindia.com
I think people of India should unite and stop purchasing from such flipkart as they are providing duplicate product and cheating with the customers.

Now this guys are using the wrong bank details and saying that the refund process is getting cancelled.
Kindly help get my money back.

After a long follow-up with customer support and sent mail to sachin bansal (Founder of flipkart) we have not received any positiove response on it.

I have a voucher worth rs 5000
However, the validity of the voucher has been over on 11th january 2017 and
I am not able to use that voucher due to family health issue (Mom) and i
Was very busy in her treatment.

I follow-up with customer services and they said there is no policy to
Increase the validity of voucher or no policy to give money in any form.

I hope you know the value of money, and this amount is the liability of
Flipkart.

As a customer, i am humble request you to please give my money back in any
Form i. E credit note or check credit balance in my account or increase the
Validity of my voucher. Below are the details of the voucher

*[protected]* validity of voucher was *11th january 2017*

I want either increase the validity of voucher/credit the amount in my account or issue a fresh voucher against this old voucher

Thanks,
Ravi grover
[protected]

I wanted to change the model and with the help of refund get the new better model, I had an issue with Panasonic P66 Mega and was not happy at all. They said only replacement is posible within 10 days and if the replacement model is faulty then we will refund. Now my replacement model is faulty as well, but they say there will be strictly no refund and also replacement will not be provided as I have told the issue after 12 days. I need to go to the nearby Panasonic store and help myself. Why Flipkart has made so hard for me?

1. First model had speaker issue and we had to on the loudspeaker to hear the voice, the technican could not help us.

2. The replacement model get hang during the call and get cut automatically.

Please I still need a refund and get a better phone. The representative just kept on saying No No No, could not think out of the box. I had just asked refund So I can put some money and get a new phone.

Please help me at the earliest, the phone was a gift to my aunt and this is making me more sad.

Awaiting for your reply.

Thank you.