| Address: Bangalore, Karnataka, 560034 |
| Website: www.flipkart.com |
I have requested to return the product Swipe elite mobile on 13th of March due to its performance issues and a girl called me and spoke in Hindhi, asked her to arrange a callback from a Tamil speaking person and she said she will do, till 16th of March no calls were made, I called the hotline by around 4pm on 16th of March and spoke to 3 different people and they said that they have some technical issues due to that they could not initiate a request for return, the they said that me to callback after 48 hours so the tech issue will be resolved, since I had no time asked to raise a manual request, informed agent to transfer to supervisor and spoke to Jacob, Level 2 escalation and Atul, Level-3 escalation and highest level of escalation possible as he mentioned himself and he said that by using his powers he will arrange a callback for me from the concern team within 2 business hours and also said me to callback within an hour so tech issue will be resolved, he said that on the 20th minute of my call, then I asked for a resolution immediately or a confirmation email he said to email to the customer service and he could not send me an email, We spoke about the issue for 1 hour and 26 minutes, finally I asked its more than a hour please check if the issue resolved or not, informed Atul that he requested me to call back after 1 hour and even after 1 hour still the issue is not resolved, asked Atul for compensation for the delay and inconvenience caused, he said to send an email and he don't have any power to do that, he promised me to arrange a callback from the concern team and also from him within 2 business hours, he did not called me and I did not received any callback from the concern team either.
Again I called in asking for the same issue and spoke to a lady and her Supervisor, they said that I need to call from a registered mobile number with Flipkart, informed them that this was not mentioned in any part of the website and in the Return and Refund policy and they kept saying that I have to call from a registered mobile number, Supervisor placed me on hold for 15 long minutes and at 40th minute of my second call he disconnected and went away.
Third time I called again and spoke to an agent named Beevi, who is so rude to me, he said that I SHOULD call from my registered mobile number to Flipkart, I asked him a question that is that mentioned on the website as a mandatory thing, he said no and he again asked me in a rude way that is that mentioned on flipkart website that you can call us from any number, which is really sarcastic reply which I ever heard from a customer service representative. And his supervisor and his supervisor, they kept on saying the same this that I need to call from the registered mobile number, the call went around 70 minutes and 18 seconds and they placed me on hold for more than 40 minutes over the call and finally that senior supervisor hung up the phone again, I have no faith in the customer service department, I spoke to a Center in Indore and Pune and all agents and supervisors behave the same.
1) Call back requested on 13 March 2017 was not made, where it can be solved at the first place
2) I'm not responsible for your tech issues when I called on 16th of March 2017 the request was not being raised and callback request was not processed which lead to my second call on the same day
3) It is not mentioned anywhere in the Flipkart website that I have to give a call from my registered mobile number to inquire or return my product, they did not even bothered to say me where it was mentioned in the website and they said it is not mentioned in the website but we do need that.
Inconvenience caused is to the highest level and ignorance is at the peak, very horrible customer service, I will publish the same on all media and forums, If you have doubt, escalate to the highest person possible, listen to the 3 calls which I made to the Flipkart and 3 hours is simply wasted with these idiotic people who could not process my request, I'm in extreme level of frustration and upset with the whole Flipkart team, I need the issue to be resolved by tomorrow and some one from the higher management to call me who have access to do anything.I'm wasting all my time to write this and I need compensation for the time and money whichever you guys took out from me and for the ill treated service which you provided.
Look at all these failures and call me back with a proper reply to avoid my further actions.
Apr 23, 2017
Complaint marked as Resolved Flipkart customer support has been notified about the posted complaint.
Verified Support
Mar 22, 2017
Flipkart Customer Care's response We can see that this issue has already been addressed from our team and a resolution has been provided to the customer.
