Flipkart Complaints & Reviews

Order no. OD[protected] INV. NO. : mum_bndi_000552_00030431 dt. 13/08/2015 Product - TP-Link Router VK 40972 price incl. tax Rs. 705/- First of all the product is very small in size as compared it is shown in the shopping window. The above mentioned product is not suitable for our internet service provider as its not accepting the MAC address so I want to replace it with another router but Flipcart customer care executives are not accepting the request for either refund or exchange. They can only replace the item with same one. It means they will give me the same router in exchange which is of no use for me. It means Flipcart purposely selling the unsaleable products in market, taking the disadvantage of online shopping and making a loot. If they believe that their product is saleable then they should accept it and sale to another customer . I have ordered many products as per my requirement through other online shopping sites like snapdeal, ebay, shopclues, jabong which are very best, according to my requirement and as per shown in the shopping window. Flipcart is cheating online buying customers. BE AWARE OF FLIPCART.

Recently on 11 August 2015 i have ordered one Jaipan Trio Iron online through Flipkart and i found that the product was damaged, plastic body was totally broken . I requested for replacement and the got the replacement of that iron and this time i opened the product in front of the flipkart delivery boy and i found that this replaced product is again damaged. Now i requested again for replacement immediately the very next day i got the 3rd replacement and this time again i personally requested the flipkart delivery boy to open the product and i found that this product is again damaged and this time its badly damaged. Jaipan Trio iron company is selling a damage product .

I buy a mobile on 21/07/15 from flipkart but still i may not received and this regarding i made so complains and send so many mails but not getting proper feedback. my order no. is OD[protected] and product is samsung J7. always there representative told me please have some patience and wait but i wait for this product from last one month..

Hi, This is to state that my PREPAID Order ID OD[protected] has been canceled by Flipkart without informing or taking any approval whatsoever from me. Till yesterday, when I was checking the product status on my App, it was showing that "Product Delivery Delayed due to Sim Card" or something like that. On today morning, when I just check the status of my order it was showing as "CANCELED." I was wondering what happened and I called customer care. And I have been told that there was no one at home or the call from field executive was not picked up. I EXPLAINED TO "Ms. Madhuri" and then her Floor Supervisor "Ms. Vaishali" that I never received the call first of all and no message whatsoever from Flipkart or Courier Company. Secondly, this is a rented house with two built floors and my landlord lives there on first and ground. And if you can check address there is no mention of floor, too. And there is not a single day when no one was there at that place. Plus, how can it be possible that One Phone has been delivered at the same address a few days back and this phone cannot. The Last Message I got from Flipkart on August 16 states "Lenovo K3 Note+1 more product were shipped at Aug 13 11:13 AM and will be delivered by Thursday, Aug 20, 2015. You can track your shippment at http://fkrt.it/A!wetuuuuN. Invoice will be sent to your registered email within 24 hours of delivery." Now, FLIPKART trusts more on its FIELD EXECUTIVES AND THEIR FALSE STORIES RATHER THAN CUSTOMERS. I HAVE NEVER GOT ANY E-MAIL OR MESSAGE FROM FLIPKART OR THE COURIER COMPANY. NEITHER YOUR APP WAS SHOWING THE PRODUCT WAS OUT FOR DELIVERY ANYTIME. IT WAS STATING THAT EXPECTED DELIVERY BY AUGUST 18, 2015 AND I CHECKED TODAY ONLY. ABOVE ALL, THIS HAS NOT HAPPENED TO ME TWICE. PLEASE CHECK ORDERS OF SAME K3 NOTE. IT WAS PREVIOUSLY CANCELED FROM FLIPKART, TOO, STATING THAT "FLIPKART THOUGHT IT WAS A DUPLICATE ORDER AND WENT AHEAD AND CANCELED IT WITHOUT TAKING CONSENT FROM ME OR CALLING ME OR MESSAGING ME BEFORE DOING SUCH." LOOK, THE MAIL IS ALREADY TOO LONG AND I SIMPLY WANT TO ASK YOU GUYS IF THIS IS HOW FLIPKART IS GOING TO SELL PRODUCTS AND PROVIDE SERVICES, THEN SOON YOU ARE GOING TO NEXT "MAGGIE" BECAUSE IT TAKES YEARS TO BUILD A TRUST AND JUST A FEW INCIDENTS TO LOSE IT. NEITHER OF YOUR CUSTOMER CARE EXECUTIVE OR ANYONE ON CALL CAN HELP CUSTOMERS. THEY ONLY READ WHAT IS ALREADY WRITTEN ON ORDER HISTORY. CAN YOU PLEASE TELL ME WHERE I WENT WRONG? WHO IS AT LOSS NOW? Neither I can get phone now, nor promotional Citibank offer. WITHOUT ASKING YOU FOR ANYTHING, I ONLY WANT THIS PRODUCT TO BE DELIVERED AT MY ADDRESS AND IF YOU ARE UNABLE TO DO SO, THEN PLEASE CANCEL THE PREVIOUS ALL ORDERS INCLUDING THE K3 NOTE YOU ALREADY DELIVERED. I AM GOING TO PUT A COPY OF SAME ON EVERY SOCIAL MEDIA PAGE WHEREVER I COULD AND EVERY POSSIBLE CONSUMER FORUM BECAUSE THIS TIME IT IS HIGHLY UNPROFESSIONAL AND FRUSTRATING FOR ME. PRATEEK KHANDELWAL [protected]

On 9/08/2015 I placed my order for roadster canvas shoes on, order number -OD[protected], I receive a confirmation that i would receive it on Monday 17/08/2015, but all of a sudden they just send me a text on Monday 17/08/2015 that my order is been cancelled, but i haven't called to cancelled my order, i was so exited to see new shoes, these flipkart service is really quite bad, i dont understand if they cant do their job, why is that the problem for others ...

10 Aug 2015, i have placed order for MOTO E Back cover. On 16 Aug 2015, I have received the item at my doorstep and after opening courier i surprised for another product included in that. And it is MOTO E 2nd Gen back cover. While contacting Flipkart agents, via customer care e-mail, one of the representative notice me that the item i have purchased that is not MOTO E back cover, it is actually MOTO E "2nd Gen" back cover. When check the same i have seen that there is in bracket i.e. "2nd Gen" is written. I telling them agents that i dont want this b'coz im looking for MOTO E back cover. Now they are refusing to replace me the product. And also they stated me in one of the mail that they will provide me refund for this product, now they dont answer at all on my query. None of agent is responding on email as well as on telephonic conversation. I want to take some serious action on Flipkart.com as they not assisted on customer money.

My order ID with Flipkart is OD[protected]. Purchase of Motorola G Smartphone. I bought this product from company in February 2015, the product was completely dead after 3 months. I did a lot of followups by phone as option for complain or product review section is not yet enabled till date and no action has been taken by the company. I also went to nearest service center at Netaji Subhash Place new Delhi, they were unable to help and ask me to contact the seller as product is still in warranty. I paid Rs. 13089 and now I am thinking that this was complete waste of my money. Any one please help.

i order Asian Shoes B13 Walking Shoes 2 quanty on 31st july. but he send only one quantity, this is my od no :OD[protected]. i paid rupees for 2 quantity through cash on delivery also. (499+499) =998 . i inform to customer care more then 100 times, he said your missing quantity will be delivered on august 18 . BUT THEY DO NOT DID SO AND THEY STARTED DELAYING THE delivery PROCESS, WHENEVER I CONTACTED THEM THEY ALWAYS GIVE EXCUSES....

I ordered a mobile from flipkart but the mobile i got was damaged, i got 2 replacements, but then also i got the damaged product, then i demanded refund instead of replacement, so they accepted my refund request, then a mail arrived me saying that you have to send the product on your own . so i sent the product via DTDC courier company on 31st july. product reached the warehouse of flipkart on 4th august but they refused to accept the product and rescheduled the delivery date and on 11th august they accepted my product. But its been over 6 days i haven't got my refund amount i.e. Rs12999. i am regularly complaining about this issue on flipkart customer care, they everytime take my complain on priority and gives me date on which their refund team will contact me but their refund team is not contacting me and keep shifting the dates and now i neither have the mobile nor the money.

Order no - OD[protected]. I received a faulty Lenovo K3 note on 22nd July 2015. After troubleshooting with technical team, I returned the product on 26th July and the product reached Flipkart.warehouse on 2nd August (Blue-dart bill number [protected]). I was also asked to send the scanned courier receipt which I did multiple time as per the request from them. I was promised that I will receive the new mobile on or before 8th August. On August 9th, I called customer service and they told that my replacement was on hold for some unknown reason and I will definitely receive the product on 11th August. I tried to reach them on 12th and they told that there were still some unknown issues and the new product will be delivered on 14th August. i called on 14th and the product was not yet delivered and i was asked to wait for 3 more days so that they can work on this case. i asked for a refund and they told that the case is still on hold and they cannot process the refund. I called them again on 15th and they promised that refund can be processed as the case was not on hold. now I am getting call from customer case to send the product back which was done 3 weeks back, despite of explaining the same again and again to customer care. It has been more than a month and I have tried to speak with agents, supervisors and managers for hours with no results. I had a delay in receiving the replacement product from Amazon previously and they had refunded the full amount and sent me a brand new product. Guys...Flipkart is having terrible customer service and no co-ordination in their department. I paid the full amount through my debit card one month back and still I don't have new phone or refund. I am working in Technopark, Trivandrum and I will pass this information to all my 50K collegues and also describe my terrible experiance in social media. I am also planning to file a case in consumer court.

It is with utter disgust & pain that I mail you regarding the product I had ordered from Flipkart. I received the product (Samsung power bank) in the most horrible condition. The product not only appears to be used but also has scratch marks all over the body. Moreover, the connection cable too appears of substandard quality. To top this the power bank also doesn't function well in spite of charging. (Photos of each attached. Hope you shall look in to the matter ASAP & look into the grievances mentioned and arrange for a new & correctly checked product. Else i'm afraid i will lose confidence in your brand & highlight the same to my friends through social media to stop ordering from your portal.

I purchased ASUS Zenfone 2 and received a GOIBIBO voucher code worth Rs 3000. I received the voucher code on July 15th, 2015 and till date I am unable to redeem the voucher code. I have been communicating with flipkart for the last 3 weeks and I kept on getting assurance email from them saying that the issue will definitely be solved and till date it has not been solved. They have a pathetic customer service and do nothing to get the issue resolved. They keep on giving false assurance. Infact after-sales service of Flipkart is simply useless to be precise.

I ordered samsung j7 on 18th July that time the release date was 04th August 15, Later they changed the date to 14th August 15 for which they gave me 1000 bucks as late fee whereas same is written as product price diffirence on website. you can check call recordings where he assures that it will deliver by 17th August. I received mail from flipkart that the product will be in stock by 17th and today almost the day is about to pass and I called up and got a reply the product will get delivered by 31st August 2015. I had explained them that it is for very special reason and the guy replied that we assure that it will reach. Point is I pre ordered the product I understand change of date once but it has happened thrice. And the company has no seriousness about it please refer the attachment here the release date is directly proportional to delivery date [protected]@flipkart.com wrote: Hello, Greetings from Flipkart.com! Order ID - OD[protected] Product - Samsung Galaxy J7 Thank you for taking your time to write us. I honor your valuable time spent for writing in. I personally apologize for the inconvenience caused due to this. We’re sorry about the delay in delivery of your Samsung Galaxy J7 due to a production related issue. We know that you’ve been waiting for some time! As an appreciation of your patience we’d like to let you know that we've added a promotional wallet balance worth Rs.1000/- to your Flipkart account. This credit has an unlimited validity and can be used to buy products from the seller WS Retail. We’re happy to let you know that the stock will now be available with us by the 17th August, And it’ll be delivered to you within August 31, 2015 from the date of availability. I request your kind understanding in this regard. Regards, Kiran Kumar Flipkart Customer Support Customer By CSS Email ( Sangram Kadambande) ( Aug 17, 2015 8:58:24 AM ) Hello today is 17 by what time I can see the shipping status. My screen has not been updated yet. Still delivery date is 17. As per your mail the phone will release by today let me know when [protected]@flipkart.com wrote: Hello, Greetings from Flipkart.com!! Order ID - OD[protected] Product - Samsung Galaxy J7 We’re sorry about the delay in delivery of your Samsung Galaxy J7 due to a production related issue. We’re happy to let you know that the stock will now be available with us by the August 17, 2015 and it’ll be delivered to you within 7 to 10 business days from the date of availability. We know that you’ve been waiting for some time! As an appreciation of your patience we’d like to let you know that we've added a promotional wallet balance worth Rs.1000/- to your Flipkart account. This credit has an unlimited validity and can be used to buy products from the seller WS Retail. I assure you that your order will be shipped on the day of its official release. As always, a shipping confirmation e-mail will be sent to you after shipment of your pre-order. The best thing I can do from my end is I will personally follow up with the seller to pack your product once released and ship it as soon as possible and to have a speedy action on this. We understand this has not been your best shopping experience with us, but will ensure such instances do not occur again. We’re providing feedback to the seller and our concerned team will work with the seller to minimize such issues which adversely affects the experience of our shoppers like you. We’d like to thank you for your patience and understanding. Regards, Divya K Flipkart Customer Support Auto-Response By (Administrator) ( Aug 14, 2015 4:42:52 PM ) Greetings, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. Your incident id is:[protected] We will get back to you as soon as possible. Please find below, the summary of your request. Date: 14/08/2015 04.42 PM Issue: Order Delivery / My order is delayed Message: Product delivery date is 17th August 2015 based on release date 14th August 2015. How many times you are going to change the delivery date. I have alrady received RS 1000 for production delay. Again the product is delayed can you be so kind to credit another 1000 bucks into my account? I kept patience but it seems you are trying to extend more. Fed up with your service commiment. Do any one thing either Credit late convinience fee else ship the product on promised date Customer Support www.flipkart.com Customer By CSS Email ( Sangram Kadambande) ( Aug 14, 2015 4:42:52 PM ) Product delivery date is 17th August 2015 based on release date 14th August 2015. How many times you are going to change the delivery date. I have alrady received RS 1000 for production delay. Again the product is delayed can you be so kind to credit another 1000 bucks into my account? I kept patience but it seems you are trying to extend more. Fed up with your service commiment. Do any one thing either Credit late convinience fee else ship the product on promised date   Response By Email ( Divya K) ( Aug 14, 2015 8:31:16 PM ) Hello, Greetings from Flipkart.com!! Order ID - OD[protected] Product - Samsung Galaxy J7 We’re sorry about the delay in delivery of your Samsung Galaxy J7 due to a production related issue. We’re happy to let you know that the stock will now be available with us by the August 17, 2015 and it’ll be delivered to you within 7 to 10 business days from the date of availability. We know that you’ve been waiting for some time! As an appreciation of your patience we’d like to let you know that we've added a promotional wallet balance worth Rs.1000/- to your Flipkart account. This credit has an unlimited validity and can be used to buy products from the seller WS Retail. I assure you that your order will be shipped on the day of its official release. As always, a shipping confirmation e-mail will be sent to you after shipment of your pre-order. The best thing I can do from my end is I will personally follow up with the seller to pack your product once released and ship it as soon as possible and to have a speedy action on this. We understand this has not been your best shopping experience with us, but will ensure such instances do not occur again. We’re providing feedback to the seller and our concerned team will work with the seller to minimize such issues which adversely affects the experience of our shoppers like you. We’d like to thank you for your patience and understanding. Auto-Response By (Administrator) ( Aug 14, 2015 4:42:52 PM ) Greetings, Thank you for contacting us! This is an automated response and is for your reference only. You need not reply to this mail. Your incident id is:[protected] We will get back to you as soon as possible. Please find below, the summary of your request. Date: 14/08/2015 04.42 PM Issue: Order Delivery / My order is delayed Message: Product delivery date is 17th August 2015 based on release date 14th August 2015. How many times you are going to change the delivery date. I have alrady received RS 1000 for production delay. Again the product is delayed can you be so kind to credit another 1000 bucks into my account? I kept patience but it seems you are trying to extend more. Fed up with your service commiment. Do any one thing either Credit late convinience fee else ship the product on promised date Customer Support www.flipkart.com Customer By CSS Email ( Sangram Kadambande) ( Aug 14, 2015 4:42:52 PM ) Product delivery date is 17th August 2015 based on release date 14th August 2015. How many times you are going to change the delivery date. I have alrady received RS 1000 for production delay. Again the product is delayed can you be so kind to credit another 1000 bucks into my account? I kept patience but it seems you are trying to extend more. Fed up with your service commiment. Do any one thing either Credit late convinience fee else ship the product on promised date

Flipkart is bogus online shoping site. They do not respond to customer queries. I have purchased Asus Zenphone 2 phone worth rs 14999, on 14 august 2015. The phone was not getting on. After charging it came up and shows 50 % battery, after taking few photos the phone shuts down again. I again charge it and install system upgrade, after that I made a call and the phone shone shuts down again. There was also burning smell coming from the back panel of the phone that is from battery side and it was getting very hot while charging so I discontinued the use of this phone and raise a request for replacing the phone. I got a message that we'll call you tomorrow at 5.30 pm, but nobody called and I got a message that we'll call you at 2.30 pm again nobody called and instead of their phone I again got a message that we'll call you at12.00 pm. I also call on flipkart customer care for replacing the phone, but they said that they are not authorized person for making this decision. Flipkart just want to sell phones and do not care if the phone bursts. I will not contact to consumer court for this as I didn't get any response from your side. Even nobody pics up the call easily in your customer care support and hangup many times.

Dear friends, 10-Aug-2015, I came to know about the offers for “Micromax 42C0050UHD 106cm (42) LED TV (Ultra HD (4K), Smart). I have placed the order through the mobile app for Rs.14990/- by COD mode of payment. But the offered price has not been updated in the bill. So, I called flip kart Customer care and I requested for the issue and sent email with screen shots to them. Also, we have several conversations regarding this, but they didn’t agree to deliver the product for the offered price. Still they are sending unwanted reasons for this issue. Flip kart is cheating us, so please share this information to your friends while placing the orders at offers.

Hi, I am writing to you to complain about the mobile I bought from your online store on 8th August and received on 11 August. I have logged return request, but your customer support executive are saying wait it's under process... I am asking how long I have to wait. I have been a loyal customer of yours for the last couple of years and have successfully made many purchases over the years. Unfortunately, however, this time I am dissatisfied with the service you have provided. Especially from Customer support team. They are very rude while talking. The mobile phone I ordered was the latest smart phone, the lenovo A 6000 plus, order OD[protected]. My reasons for choosing this model was that you advertised it on your website, Unfortunately, display touch functions is not working properly. It means you have delivered damage, defective or Not as Described state, it has scratches back side of the phone and battery side too. For these reasons, I would ask you either to refund the purchase price in full or send it to my flipcart wallet . I look forward to your immediate response. Or else I have to take some legal action. Thank you. With regards Anunoday Kumar [protected]

Order no - OD[protected] I Have Order a Micromax Led On 8-8-2015, i got delviery on 10 . From the time of delivery i tv is not working it has a display problem i have given a complent on[protected] they said after visting of techinen they will replace the tv.but the techinucation came n give report but since today they did not replaced tv. they said delivery will on[protected] between 8 am to 10 am but no delvery upto now now there. r saying delivery will be on[protected] filpkart cheated me alot by saying false statements so i want to file a case on flipkart

So I have received the tablet on 13th August in the evening and I am one of those lucky few who got a discount from app as well. After using it for few minutes I realized that display is turning off spontaneously although inactivity timeout is set to much longer interval and it was happening during active usage. I decided to log an issue with Flipkart the following morning (14th) and I was promised to have a call back on the same day in the evening. Call back did happen but it wen to my brother so he rescheduled it for 15th at 12 noon. I decided to call anyway in the morning but I was told to wait for call back at 12 which didn't happen. So I called again and I was told that I should expect another call back at 5 in the evening. At 5 there was no call back so I called again and at this point I was quite frustrated. I was told again that someone will definitely call me back in 10 minutes. No call backs until now. When I checked the order page for Refund status, I see this: We're sorry. We are unable to process your refund request. Reason : The issue has been resolved between you and the seller. Hence, there will be no replacement or refund. I am not sure as hell spend my money on a faulty tablet so I really hope someone from Flipkart gets in touch with me and process a refund. Not just for the tablet but the complete order, the faulty tablet, it's cover and the memory card. Update on current status: Digiflip Pro XT911 Tablet - Rejected - Requested DigiFlip Flip Cover for Digiflip Pro XT911 & XT901 Tablet - REPLACEMENT Sandisk MicroSDHC 32 GB Class 10 Ultra - REFUND ACCEPTED I need all of these products refunded since I have lost any faith on Flipkart's ability to produce and support a quality product.

I have ordered samsung galaxy J5 mobile in Flipkart on 13th Auguest. My order number is OD[protected]. I paid the whole money through credit card... But, They have cancel my order with my permission on 14th Auguest due to unavailability of vendor. In the same time, in website they were updated as follows, " Pick up has been scheduled. We'll pick up the item you wish to refund by Monday, 17 Aug'15 ". I was confused that how can i return the product without i receiving... Then i request them to change the status in website because it was wrong... but so far they didnt change the status correctly... In addition they didnt start the process of refund of my money after 3 days.. Kindly take necessary action to refund my money Rs. 12089/- as soon as possible...

I order one K3 Note Lenovo on booking Date i got it on 12th and i requested flipkart on 13th that this phone is not good for my health and all as its having lots of issues and Major issue is this Phone is Over heat while we talk they talk me over phone and said phone allowed upto 48 degree and they given me code to check i check it shows 38 degrees there i told flipkart 48 degree means you want to hear a phone with upto 48 degree near my ear how it can possible and i am returning it i dont want this phone as Hanging, Camera and touch all is not as mentioned and they are refused to return Also rejected my retun request as they mention hassle free return in 10 days replacement guarantee but this is not true.. Order Id :OD[protected] Ajay Kumar :[protected]