| Address: Maa Annapurna Atta Chakki, Village: Hajipur, Noida-201304 |
Dear Madam/Sir,
I am very sorry to say that i have purchased/ordered 1 samsung 183 L Direct cool Single Door 4 Star Refrigerator with Base Drawer with digital Invertor (Camellia Blue, RR20C1824CU/HL) from Flipkart,
but i received wrong product/Lower model i.e samsung 183 L Direct cool Single Door 3 Star Refrigerator without Base Drawer (Saffron Red, RR20C1723R8/HL),
Difference in Product are as follows:
As per My Order (Date 03. March 2024) Lower Model Items that i
received (Date: 05 March 2024)
Samsung Refrigerator 4 Star Samsung Refrigerator 3 Star
with Base Drawer without Base Drawer
Color: Camellia Blue Color: Saffron Red
Model No.RR20C1824CU/HL Model No. RR20C1723R8/HL
Invoice i received for 4 star Fridge but product i received for 3 star fridge
(you can see on tax invoice with same
Customer Name printed in box, image)
MRP: 22, 999/- MRP: 19, 999/-
I think it is sufficient to describe the differentiate about the product. but i track/requesting from 5 March 2024 (around 25-26 days) to return/replace the above said items but every time it was rejected to say that issue resolved by troubleshooting or return cannot be fulfilled by the seller as the courier service provider has confirmed delivery of the order with the product being intact.
but I sent all the images (as attached here also) clearly show that this product not matched as per my order/Invoice. but the seller Aarna Ventures Private Limited, Khaliqpur Village, Badli Tehsil: District Jhajjar, Haryana, Gurugram only sent right invoice not right product, than i got replies from call center: sorry sir i know your problem but i am helpless.
Sir, now you say how can i accept this lower product with higher model invoice from your reputed organization. This type of services get difficulty right now and in future for availing warranty of product also.
Now I once again request you to tack this issue on your priory least and resolve my issue (Return this items) immediately.
Order No. 0D[protected]
Name: Chandan Kumar
Address: Maa Annapurna Atta Chakki, Village: Hajipur, Noida-201304 (Uttar Pradesh)
With Regards
Chandan Kumar
Flipkart customer support has been notified about the posted complaint.