FLIPKART has not resolved the issue. Neither anybody contacted nor refunded my money. They are just marking the complaint resolved without doing anything. Worst experience.
Please ask them whether they did anything to address the issue. I lost my money & FLIPKART simply avoiding the issue.
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We purchased a bed(cot) on 02.11.2021 that was installed by the service provider on 06.11.2021. But the bed got damaged within 40 days. One of the panels/planks got broken from the middle. We are really shocked. Even after spending such a big amount of about Rs.10000/-(Rs.9814/- actual payment + Rs.76/- loyalty bonus points) the product broke down. Then we could see the inside material of the product which was absolutely pathetic. It is made up of wood dust assembled together with gum or some other material. Actually we had complete reliance on FIPKART being such a renowned & worldwide company. We purchased it directly from FLIPKART after paying handsome amount. We did not have any apprehensions as it is marketed & sold by such a renowned & big company like FLIPKART. I am a loyal customer of FLIPKART for a long time. I never thought that I may get such an useless product from FLIPKART even after paying a good amount. I never imagined that FLIPKART will not help in arranging a REFUND/REPLACEMENT for a faulty product.
First we raised a complaint with "
[email protected]" on 22.12.2021 . Two service engineers visited & checked the damage. One technician Ramesh Gowda visited on 24.12.2021 & the other technician Manjunath visited on 26.12.2021. Both of them took photographs of the damage & sent to their higher authority. The service technicians told that the bed can not be repaired as it is not wood but engineered wood. They were sympathetic to us as they understood that we have spent nearly Rs.10000/- on it & the bed got damaged so quickly. They told that Flipkart personnel will come & take the product back.
But the service provider did not do anything to resolve the issue. when contacted over phone their service person declined to help, though 'THERE IS ONE YEAR WARRANTY' on this product. The only thing they repeated is that the replacement/refund period was upto 10 days from purchase which is over. I told them that this is a bed & not any perishable item like fruits/vegetables. No body can ascertain the quality & usability of the bed without using it for a fair amount of time. The product is of so low quality that it could not run for 40 days. A bed can last for years together, atleast 7-10 years, without which there is no meaning in purchasing it with such big amount. SO STICKING TO THE RETURN/REPLACEMENT time period is not valid for this type of product such as furnitures & BEDs. It seems that the company does not have confidence on it's own product lasting beyond 10 days. I & my husband also spoke to the customer care executives of FLIPKART on 27.12.2021 & also many times thereafter, who were sympathetic towards our problem & promised to help on or before 04.01.2022 by 9 p.m. We were bit relieved by their assurance. We kept on contacting FLIPKART customer support many times. They kept on promising that it will be resolved in the next 3 days. i, e on or before 08.01.2022.When we sent a reminder mail on 08.01.2022, then one of their(FLIPKART) customer care executives telephoned me told & that our request for resolution of the issue could not be granted as their branch office has rejected it.
It is noteworthy that the product is of very low quality & is not for normal use. A bed is meant for sleeping on it. But this bed can not withstand the weight of two normal people sleeping on it. After the damage it is now clear that the bed is prepared out of wood dust assembled together. The bed can only be used as a show piece. HOW FLIPKART IS MARKETING & SELLING THE PRODUCT ?
I had good faith in FIPKART being such a renowned & big & worldwide company. That they will take corrective action & refund my money or replace it with another good product. But now I am disappointed. I AM ATTACHING THE IMAGES/PHOTOs of the damage & the damaged product.
Requesting you to take action against the company & direct them to completely refund the amount paid by us.
I am sure that your good office will take prompt & proper action and provide relief to me. It is very difficult to just throw away such handsome amount in this COVID situation. We also told the same to the FLIPKART executives that it is difficult for anybody to digest that she/he has lost Rs.10000/- in one month just for nothing.
Thanking you
Yours' Faithfully
Gayatri Mohanty
