Flipkart Complaints & Reviews

Booked a flight ticket, money's deducted but not confirmed yet. also haven't received the ticket pdf.

Hi team, i’m unable to make online payment from Flipkart, I tried multiple bank account but no luck, during transaction error message “ The transaction was declined due to risk check”

Flipkart Login ID - [protected]@gmail.com

I ordered a Nike Air Zoom Pegasus 38 WoRoad s running shoe for women ( order ID - OD[protected] on 17th january 2022 and placed a return request for the same on 26th january 2022, due to size issue. I received a mail and msg from flipkart stating to Upload ID proof and some other documents. It say to upload :-

1.Scanned copy/ clear photo of both sides of Aadhaar or Driving License or Voter ID. Please ensure that the information on your photo ID should match the details on your recent order(s).
2.Full image of the product received (front side of the product)
3.Image of the manufacturing label (manufacturing date, expiry date, etc.)
4.If the product is damaged, image of the product such that the damage is visible

I agree to provide them all the product related documents they asked but I object to provide them with my ID proof. Moreover they say "We will be validating the ID proof shared by you through a third-party service provider."
I totally object to this condition. As a normal common person, I am also worried about my confidential documents. I don't want there should be misuse of my personal information by giving to flipkart or other third parties. I agree to show my ID to their delivery/pickup agent in person. I see no relevence in return of the product and my ID proof. They were sure the purchase was made by me while payment was done and order was delivered but suddenly at time of return and refund they need to verify me. It's an absurd condition. The delivery and pick up address are same and money will be credited to same account from where it was deducted. I complained the same issue to flipkart customer care but they failed to explain me the necessity o[censored]ploading ID proof and couldn't solve the issue from their end. All the say is " this is the process else your return request will not be accepted" . I would like to mention there was no such condition in their return policy.
Since I disagree to their illogical condition they are not processing the return request forward.

I purchased 4 items from Flipkart in November 2021:

1) Order OD[protected]METRO LIVING 104 TC Cotton Double Floral Bedsheet (Pack of 1, Blue, White) - INR 299.00

2) Order OD[protected]Solomon 2.2 L Water ™ Premium Quality Water Jug Cocktails Jug for Kitchen...) - INR 229.00

3) Order OD[protected]Solomon 2.2 L Water Jug Plastic, Pack of 2) - INR 413.00

But after receiving the items I found problems:

1) For Order OD[protected], the beedsheet was not of same color and the quality was not good. So, I placed a return request and my refund on return was accepted.

2) For orders OD[protected] and OD[protected], I found the items defective, and I placed a return request. For all the orders return request was approved and it was scheduled to be picked up by 06-Nov-2021

However, none of the items were picked and I reported this to the customer care on 08-Nov-2021. But, after reporting this, the pickup and refund were canceled. After that I complained many times about this to Flipkart but no resolution was given. However, on 25-Nov-21, the refund amount of INR 299 for Order OD[protected], was only issued to me.

Therefore, I want to know why my refund was not issued to me for the two orders (OD[protected] and OD[protected], because the pickup was not done by Flipkart and it was also not canceled by me.

I lost my old mobile number and now i want to update my new mobile number in my flipkart account.
My old mobile no is- [protected]
My new number is-[protected]
my email id is - [protected]@gmail.com

plz solve this issue sap.

Regards

vijay bahuguna
mob-[protected]
email- [protected]@gmail.com

I purchased 4 items from Flipkart in November 2021:

1) Order OD[protected]METRO LIVING 104 TC Cotton Double Floral Bedsheet (Pack of 1, Blue, White) - INR 299.00

2) Order OD[protected]Solomon 2.2 L Water ™ Premium Quality Water Jug Cocktails Jug for Kitchen...) - INR 229.00

3) Order OD[protected]Solomon 2.2 L Water Jug Plastic, Pack of 2) - INR 413.00

But after receiving the items I found problems:

1) For Order OD[protected], the beedsheet was not of same color and the quality was not good. So, I placed a return request and my refund on return was accepted.

2) For orders OD[protected] and OD[protected], I found the intems defective, and I placed a return request. For all the orders return request was approved and it was scheduled to be picked up by 06-Nov-2021

However, non of the items were picked and I reported this to the customer care on 08-Nov-2021. But, after reporting this, the pickup and refund were cancelled. After that I complained many times about this to Flipkart but no resolution was given. However, on 25-Nov-21, the refund amount of INR 299 for Order OD[protected], was only issued to me.

Therefore, I want to know why y refund was not issued to me for the two orders (OD[protected] and OD[protected], because the pickup was not done by Flipkart and it was also not cancelled by me.

None of the products are available in stock for delivery at any of the pincodes selected across India. Not even able to reach the Seller support in this regard.
Currently out of stock in this area. - None of the products are available in the heart of the city nor any other pincode. Is the company closing down or the delivery boys have quit.

I ordered a noise bluetooth buds on 16th jan, and the delivery has to be done on the very next day.usually deliveries delay but till now my order has been not yet delivered.and i lodged so many complaints till now and no response from the concern team. My order id is OD[protected]. When i contcated with the customer service they simlpy trying to convince me to wait for some more time

Respected Sir/ Madam,
I want to inform you that I have placed an order of mobile Xiaomi 11i 5g (Order Id- OD[protected] of Rs23999 on flipkart on 15 january 2022. I have made an online payment. My product was supposed to be delivered on 24 january and so far, I haven't received my package on the delivery date. The tracker is showing that the package has not yet shipped. Flipkart delayed the date of delivery till 31 january and today on 26 january again the date of delivery has extended till 4 february 2022 and again the tracker of the order did not move.
As I am a regular customer of flipkart. I have purchased many products from this platform and made payment in cash after the delivery of the products and I received them on time, but this time when I placed an order for a mobile phone and made online payment. It is disappointing to me. It's not delivering my product on time and starts delaying the process of delivery. I think flipkart is cheating on me. That's not fair.
How many days do I have to wait for this order?
I am very disappointed with this behavior of flipkart. I want my mobile by 31 january 2022 otherwise I will have to refund my money.
Please resolve this issue immediately.
Thank You

I baught iPhone xr 128gb mobile in Flipkart.. when i receive the product the package was somewhere suspicious..And when i opened the box the phone has 0% charging.. when i charged the phone it took 4 hours to full charge that is not reasonable.. then I want to return that phone but Flipkart not responding correctly.. when i called the Flipkart customer care they are telling call to apply store and tell your problem.. so called to Apple store they r telling this is not our issues cantact Flipkart so the both guys are trying to ignore me.. if the product price was small amount i'll keep it but this is very expensive so how can i keep that without satisfaction .. so please help me

I am ordering products from Flipkart from past 3 to 4 years to the pincode 502319 but I am unable to order anything from past 15 days every product is showing unable to delivery it is okey to show some but it is showing to each and every product what the ridiculous job of the Flipkart am seriously asking to resolve these issue i hope you consider these!!

Dear Sir/Madam,

Flipkart provide cheap price on Great India Republic sale, and i order 1 Nos Park Avenue Slim Fit Men Black Trousers and 1 Nos. Park Avenue Slim Fit Men Dark Blue Trousers which Price is mentioned Rs. 779 each on 23th of Jan, 2022.

I received my first product Park Avenue Slim Fit Men Black Trousers Order No. OD[protected] on 25th Jan, 2022, product which i received was different from which i ordered. there was black velvet strip on both the side of the pants. when i opened the the product i immediately lodge the to return and replacement request, but till now there no status of the replacement of the product is there.

I received my Second product Park Avenue Slim Fit Men Dark Blue Trousers Order No. OD[protected] on 27th Jan, 2022, product which i received was different from which i ordered and also size, i order 34 size and i received the size 30 size.when i opened the the product i immediately lodge the to return and replacement request, but there was no replacement request. i talk to your customer care executive they are not taking any responsibility for the product. they told me to take a refund for that product, because supplier does not have stock available for that product. It is pure case of supplier negligence but the flipkart company are not taking any responsibility for negligence of there supplier. In that case were are suffering, due to negligence of supplier.

Hi, during flipkart reuplic sale i purchased realme c25Y mobile (order ID: OD[protected] by exchaging with my old realme 5 pro mobile, after i got mobile delivered on 23rd january, then they picked my old exchange realme 5 pro and given new device and paid remaining amount, everything fine upto here, after 2 days using new device here problem started, while calling to other people through this device speaker is not working properly voice not audible, i submitted return request, but suddenly one day after cancelled return request flipkart itself without asking me, and again i raised other return request, here one technician visited and he said iam approving return and he went away and then few minutues after again flipkart cancelled return request😡, playing customer emotions, iam not asking any other mobile iam asking just replacememt, even i[censored] cant give replacement no problem to me, but poor people how can they afford money and how can they trust you #flipkart #loosing valued customers #loosing trust., just look at this issue

I have ordered Lifelong LLTM09 Fit Pro 2.5HP with Heart Rate Sensor, Motorized Treadmill.

Product is supposed to be delivered on 17th January, still product is not delivered and i escalated issue in both customer care they promised to resolve issue on or before 19th January and after every 2 days they have giving the new resolve date and today morning it may be resolve by 1st feb.

I need some help to resolve this issue. I called the several times to resolve this issue they don't care about customer.

They even closed the ticket and marked as resolved.

I have lost my old mobile number want to update my new number [protected] please update it

My order Order ID: OD[protected] Its not yet shipped. The tracking status is stagnant. Do ship it as soon as possible. Else please let me know so that I can cancel it and go for amazon where they ship quickly. I had been a regular customer of Flipkart and this time I am very Dissappointed. Hope you can help me in someway as this is important for me. Appreciate your service. Also I updated this issue in another forum but no response, I got a call from flipkart telling seller is out of stock but they did not tell what alternate they are doing or what efforts if any they had taken to get the product shipped. its worst online shop portal ever.

Sir, I have complaint regarding the misuse of my flipkart account which was hacked on 24th january 2022 around 3:45pm and i got mail that my registered mob. no. was changed on my flipkart plus account from [protected] to [protected]. I instantly informed flipkart regarding this even i have filed FIR against this on same day but flipkart didn't take any strict action and they told me to wait till 26th january and assured me that no order will be received from your account but on 24th january night around 3:30 am order was placed by hacker amounted Rs39935 and I somehow managed to cancel that order by immediately contacting flipkart customer care support and they again assured me that now they will freeze the account and no order will be now accepted by this account and again told me to way till 26th. During this period i was continuously in contact with flipkart customer support team on call and also on Twitter and informed them same regarding multiple mails along with report and identification proof copy for the resolution regarding my query that either my account should be blocked or new orders should be stopped or flipkart pay later account should be disabled or prepaid order should be stopped but none of them have been worked up .I have even requested them to disable my pay later account hours before the transaction happened on incident id - IN[protected] despite multiple request and one cancellation of the fraudelent order again an order was placed on 25th january 2022 around 2:48pm for the same location and this order got delivered to the hacker within 30min although at that time i was on call with the senior executive of the flipkart initially they didn't cancelled the order but later they cancelled the order for which the incident id they gave to me is 'IN[protected]' finally the order amounted to be Rs 39956 successfully got delivered . Now today i got call from flipkart and they updated my old no. again([protected]) after more than 60 hours of complaint on account and now they are asking me to pay the EMI's of the order which i didn't placed and i didn't received . I have all the evidences including voice call recordings, mails and FIR that how flipkart fooled me and I doubt that they coordinated delivery with the hacker. Please provide me proper support and suggest flipkart to bear the financial loss and mental trauma i am going continuosly through, Incident happened because of the flipkart negligence, lack of privacy, data loss and no pre-emptive mechanism . Despite my multiple pre-emptive actions and requests no actions have been taken.

Hi All,

Order ID: OD[protected]
Contact No : [protected]

I had ordered Samsung F12 4GBRAM smartphone priced at ₹9699 with exchange offer of Rs2350 for Mi 5A on 16th Jan 2022.
Flipkart executive came on 23rd Jan 2022 and checked Mi 5A which was to be exchanged but it had slight cut at SIM slot so he took photo and told that I will check with my colleague on this and will get back to you tomorrow. Later, in midnight I got Message from Flipkart that "Failed Delivery cannot be delivered as pickup failed" but as per Flipkart exchange faqs if customer wants to still carry on delivery in case of exchange rejection he can hand over exchange amount in cash and take the delivery.
I was ready to pay exchange amount and take delivery but I was not asked anything and Flipkart cancelled order without any confirmation from me.
Now on 27Jan 2022 order is showing cancelled with refund in progress.
After raising issue with Flipkart customer care they are saying we cannot do anything as order is already cancelled, you need to rebook order. But now price of same model is showing ₹11499 whereas when I had booked on 16 Jan 2002 it was ₹9699.
I had waited 11 days and order cancelled by Flipkart and now price also increased. Please action against Flipkart for such a fake service.

Thanks

I have purchased a Mobile phone Samsung A[protected]. This phone delivered me on 17-10-22. After delivery, i found that Phone has a manufacturing defect and the camera clicks all the blurred whitish photo and the sound of phone is also very low as it is a manufacturing defect.. So i raise the return request as it contains only that option With Flipkart. I had a word with customer care. She wasn't trying even to accept that the problem resides....

I've booked ptron basspods 281 from flipkart on 7 dec 2021.while opening this product on the same date I got nothing more than a ptron empty box and warranty card (without earphones). I've made complaint on the same day but still not getting new product, refund nothing. After complaining a lot of times customer care people saying that your account has been blocked due to more complaint raised by you. Why cant I complaint for your fault. It's 27 january 2022 i.e.around one and a half months.I not only want my refund but also to raise high complaint against flipkart.