Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Apr 5, 2026
Complaints 12390
Resolved
811
Unresolved
11579
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 596

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Rocky Lokesh
Nov 19, 2020
Report
Copy

I have done my online transaction for diamonds to garena free fire but diamonds are not added to my account and money also not added to my account my free fire uid[protected] please refund my money
Garena customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    P
    Pqew
    Nov 19, 2020
    Report
    Copy

    Money debited thrice for diamond purchase
    Garena customer support has been notified about the posted complaint.
    Nov 19, 2020
    Updated by Pqew     I want my debited money 360rs

    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      S
      Sonu kumar choudhary
      Nov 17, 2020
      Report
      Copy

      Address: Singapore

      Hello
      Garena i am Sonu complain is purchase airdrop not recieve diamond plesase give me diamond
      Not refund diamond to send my money
      Free fire Id : [protected]
      Gmail. [protected]@gmail.com
      Garena customer support has been notified about the posted complaint.
      Nov 17, 2020
      Updated by Sonu kumar choudhary       Please help me
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        Sonu kumar choudhary
        Nov 17, 2020
        Report
        Copy

        Address: free fire
        Website: Garena

        Purchase free fire airdrop
        Not received

        Please deactivate and refund my money Gare na
        Name : Sonu kumar choudhary
        Date of incident : 16 Nov 2020
        Email : [protected]@gmail.com
        Garena customer support has been notified about the posted complaint.
        Nov 17, 2020
        Updated by Sonu kumar choudhary         Give my money
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Ritwik Bapari
          Nov 16, 2020
          Report
          Copy

          My account has been hacked by other users.
          They used to send link and register account in that and told the they will give free gun skin.
          And later they have hacked my free fire account and used miss use my account.
          Your account has been logged into another device. Is shown in my device.
          Garena customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            M
            Manoj Race Coolz
            Nov 16, 2020
            Report
            Copy

            Address: Anantapur

            I topuped a rockie pet...but not received...
            Garena customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              VIMAL DHEVAN
              Nov 15, 2020
              Report
              Copy

              Address: madurai,melur,625101

              Sir i will topup in https://pages.razorpay.com/freefirecbc this webside.i pay for 200 . amount is succsfully paid not credit in diamond
              Garena customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                T
                Tirth Moradiya
                from Powai, Maharashtra
                Nov 14, 2020
                Report
                Copy

                I top up 29.00 rupees but I didn't recive dimond so cheak and give dimond otherwise refund my money. Solve problem as soon as possible
                Garena customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  T
                  Tirth Moradiya
                  from Powai, Maharashtra
                  Nov 14, 2020
                  Report
                  Copy

                  I top up 29.00 special offer dimond but I didn't recive any dimond so solve my problem as soon as possible.

                  And pick my question and solve fast
                  Garena customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    B
                    bivash0001
                    Nov 14, 2020
                    Report
                    Copy

                    Dear garena
                    I purchased a special airdrop in [protected] but I have paid the money and cannot receive the diamond.
                    So greena please clear my purchase or refund my money.
                    Please reply me dear garens.
                    Garena customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      Y
                      Yashu8919
                      Nov 14, 2020
                      Report
                      Copy

                      I lost my 399 diamonds. First I had 413 diamonds but now it's showing only 14 diamonds.
                      My id:[protected]
                      Please check how my diamonds are gone and say me
                      My email:- [protected]@gmail.com
                      Please message me
                      Garena customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        R
                        Ronit Shrimankar1977
                        Nov 14, 2020
                        Report
                        Copy

                        I spin in new diwali event and hoping for street dancer bundle or any rare bundle that is guaranteed. But after wasting more than 5000 diamonds on that event I realized that I didnt get any 1 rare item in my collection.
                        Plz consider my complain and give me the real rare bundles valued for 5000 diamonds or more.
                        Garena customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          T
                          Tharun Gaming
                          Nov 13, 2020
                          Report
                          Copy

                          Address: S.R.A Takies,Gudur

                          My account was banned without any reaseon on[protected]...I am not using any hack, Glitch, Bugs etc...Please remove my id unban...Fastly Sir..
                          My name=■■■■□ 80%ŤøP꙰
                          My id=[protected]
                          My likes=1379
                          My leve=59
                          Garena customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            V
                            Vardhan001
                            Nov 12, 2020
                            Report
                            Copy

                            Address: Sina poor
                            Website: Garena free fire

                            I top up 200 diamonds at 11/11/2020 for the rokey pet but I won't get pet and I got diamonds what should I has to do help me
                            Garena customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Monuchahar
                              Nov 11, 2020
                              Report
                              Copy

                              Sir mujhe new pet nahi mila hai top karva liya hai
                              Garena customer support has been notified about the posted complaint.
                              Nov 11, 2020
                              Updated by Monuchahar                               Sir mujhe patnahin mila hai sir top of karva liya jab bhi ne mila hai

                              Nov 11, 2020
                              Updated by Monuchahar                               Sir meri id hai [protected]

                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                R
                                Rajput Sumit
                                from Powai, Maharashtra
                                Nov 11, 2020
                                Report
                                Copy

                                Address: Deesa

                                Hii sir my game is not open I don't know what happenen. Problem of negetive daimond top up please check
                                Garena customer support has been notified about the posted complaint.
                                Nov 11, 2020
                                Updated by Rajput Sumit                                 Please help me game is not open negative daimond top up problem please check

                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  S
                                  sashi sashi
                                  Nov 11, 2020
                                  Report
                                  Copy

                                  I am top up in garena top up center but not unlock top up charecter my id is. [protected]
                                  Garena customer support has been notified about the posted complaint.
                                  Nov 11, 2020
                                  Updated by sashi sashi                                   Topup diamonds in garena top up center but not Clim the top up event pet my id is [protected]
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    D
                                    Danger Gaming
                                    Nov 10, 2020
                                    Report
                                    Copy

                                    Why the main entrance and badge board has been black
                                    Garena customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      A
                                      Ansh Jaat
                                      Nov 9, 2020
                                      Report
                                      Copy

                                      Address: Ajmer Rajasthan

                                      Not received diamond
                                      Garena customer support has been notified about the posted complaint.
                                      Helpful
                                      Found this helpful?
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        Ansh Jaat
                                        Nov 9, 2020
                                        Report
                                        Copy

                                        Address: S/O: Late. Soraj Jat, , , , matth mohalla, Chapaneri

                                        Top up not received diamond
                                        Garena customer support has been notified about the posted complaint.
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          IndiaGames
                                          1
                                          (97)
                                          RummyCircle.com
                                          3.3
                                          (2516)
                                          Parimatch India
                                          4
                                          (1814)