Submit a Complaint
Claimed

Garena Complaints & Reviews

www.garena.sg
1
Updated: Dec 21, 2025
Complaints 12383
Resolved
811
Unresolved
11572
Bad 😕 It seems that Garena has not focused enough on responding to their consumers’ feedback. Because of this, many concerns and issues remain unaddressed, making customers feel ignored and dissatisfied with their experiences.
Complaints
Contacts

File a complaint to Garena

Having problems with Garena?

File a complaint and get it resolved by Garena customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Online Games
Garena

Garena reviews & complaints page 596

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
T
Tirth Moradiya
from Powai, Maharashtra
Nov 14, 2020
Report
Copy

I top up 29.00 rupees but I didn't recive dimond so cheak and give dimond otherwise refund my money. Solve problem as soon as possible
+1 photos
Garena customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    T
    Tirth Moradiya
    from Powai, Maharashtra
    Nov 14, 2020
    Report
    Copy

    I top up 29.00 special offer dimond but I didn't recive any dimond so solve my problem as soon as possible.

    And pick my question and solve fast
    +1 photos
    Garena customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      B
      bivash0001
      Nov 14, 2020
      Report
      Copy

      Dear garena
      I purchased a special airdrop in [protected] but I have paid the money and cannot receive the diamond.
      So greena please clear my purchase or refund my money.
      Please reply me dear garens.
      +1 photos
      Garena customer support has been notified about the posted complaint.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        Y
        Yashu8919
        Nov 14, 2020
        Report
        Copy

        I lost my 399 diamonds. First I had 413 diamonds but now it's showing only 14 diamonds.
        My id:[protected]
        Please check how my diamonds are gone and say me
        My email:- [protected]@gmail.com
        Please message me
        Garena customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          R
          Ronit Shrimankar1977
          Nov 14, 2020
          Report
          Copy

          I spin in new diwali event and hoping for street dancer bundle or any rare bundle that is guaranteed. But after wasting more than 5000 diamonds on that event I realized that I didnt get any 1 rare item in my collection.
          Plz consider my complain and give me the real rare bundles valued for 5000 diamonds or more.
          Garena customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            T
            Tharun Gaming
            Nov 13, 2020
            Report
            Copy

            Address: S.R.A Takies,Gudur

            My account was banned without any reaseon on[protected]...I am not using any hack, Glitch, Bugs etc...Please remove my id unban...Fastly Sir..
            My name=■■■■□ 80%ŤøP꙰
            My id=[protected]
            My likes=1379
            My leve=59
            Garena customer support has been notified about the posted complaint.
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              V
              Vardhan001
              Nov 12, 2020
              Report
              Copy

              Address: Sina poor
              Website: Garena free fire

              I top up 200 diamonds at 11/11/2020 for the rokey pet but I won't get pet and I got diamonds what should I has to do help me
              Garena customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                M
                Monuchahar
                Nov 11, 2020
                Report
                Copy

                Sir mujhe new pet nahi mila hai top karva liya hai
                +1 photos
                Garena customer support has been notified about the posted complaint.
                Nov 11, 2020
                Updated by Monuchahar                 Sir mujhe patnahin mila hai sir top of karva liya jab bhi ne mila hai

                Nov 11, 2020
                Updated by Monuchahar                 Sir meri id hai [protected]

                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rajput Sumit
                  from Powai, Maharashtra
                  Nov 11, 2020
                  Report
                  Copy

                  Address: Deesa

                  Hii sir my game is not open I don't know what happenen. Problem of negetive daimond top up please check
                  +1 photos
                  Garena customer support has been notified about the posted complaint.
                  Nov 11, 2020
                  Updated by Rajput Sumit                   Please help me game is not open negative daimond top up problem please check

                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    sashi sashi
                    Nov 11, 2020
                    Report
                    Copy

                    I am top up in garena top up center but not unlock top up charecter my id is. [protected]
                    +1 photos
                    Garena customer support has been notified about the posted complaint.
                    Nov 11, 2020
                    Updated by sashi sashi                     Topup diamonds in garena top up center but not Clim the top up event pet my id is [protected]
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      D
                      Danger Gaming
                      Nov 10, 2020
                      Report
                      Copy

                      Why the main entrance and badge board has been black
                      Garena customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        A
                        Ansh Jaat
                        Nov 9, 2020
                        Report
                        Copy

                        Address: Ajmer Rajasthan

                        Not received diamond
                        +1 photos
                        Garena customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          A
                          Ansh Jaat
                          Nov 9, 2020
                          Report
                          Copy

                          Address: S/O: Late. Soraj Jat, , , , matth mohalla, Chapaneri

                          Top up not received diamond
                          +1 photos
                          Garena customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            A
                            Ab. Funny
                            Nov 9, 2020
                            Report
                            Copy

                            Garena is a looter .. i open approx 50+ crates at a same time but not get any permanent skin. In other country there is no loadout things in spin, they get the gun skin in weapon royale within two to three spin. Only in India server, he loot us. Looter, looter... You need to set up a server in India. You can't control hacker. You bring new gun for loot us. You will bring gun skin of new gun to loot. You need to shame.
                            Garena customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              M
                              Mehanthben
                              Nov 9, 2020
                              Report
                              Copy

                              Address: 6/1065, BHAGYANAGAR Guntakal, Spg church

                              Dear garena free fire,
                              My id was suspended so, plz recover my id mehanthben plz

                              Thank u
                              Garena
                              +1 photos
                              Garena customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                B
                                Babu sarker
                                Nov 8, 2020
                                Report
                                Copy

                                Please Bangladesh server free fire please
                                Garena customer support has been notified about the posted complaint.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  K
                                  KBGArmy
                                  Nov 8, 2020
                                  Report
                                  Copy

                                  Address: Unnao
                                  Website: Garena

                                  I had not recive the diamonds pack of 160 rs of 520 diamonds pack but i didn't tecieve the diamonds.My uid - [protected]
                                  Garena customer support has been notified about the posted complaint.
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    A
                                    Arpan5001
                                    Nov 7, 2020
                                    Report
                                    Copy

                                    Address: Putsuri, monteswar, purbo bhordhman, pin- 713145, West Bengal.

                                    Hi Garana, my I'd is suspended without any reason, I'm not use any thard party' application or no use any hack. please Unban my I'd. My I'd:- [protected] . Please Garana back my account, money invested this account, this is my favourite I'd . Please Garana back my account . Please check it once more check it. My talk is true. I'm really appreciate you. Thank you.
                                    Garena customer support has been notified about the posted complaint.
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      M
                                      Manish5567
                                      Nov 5, 2020
                                      Report
                                      Copy

                                      Address: Damra, assam

                                      Dear garena please try to solve this problem, he was still using my id [protected], he ask me otp to send, that he will gift a diamond to me. And it's my mistake that I had give my otp and by this reason I still not get to use my my id and still it show my face is block, but he still using my id... Please try to solve to me, give back to me my id, please garena.
                                      +1 photos
                                      Garena customer support has been notified about the posted complaint.
                                      Nov 05, 2020
                                      Updated by Manish5567                                       [protected] from this number he ask me to send my otp, that he will recharge diamond...
                                      Helpful
                                      1 other people found this review helpful
                                      1 found this helpful
                                      Write a comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        A
                                        ars5809j
                                        Nov 5, 2020
                                        Report
                                        Copy

                                        In My ID (ars5809j)show negative amount of diamond 1800.unable to play game. Resolve it. Fault of garena free fire resolve it.
                                        Garena customer support has been notified about the posted complaint.
                                        View replies
                                        As soon as possible Do right now.
                                        Reply
                                        Helpful
                                        Found this helpful?
                                        1 Comment
                                        Report
                                        Copy

                                        Post your Comment

                                        Comment Guidelines
                                          I want to submit Complaint Positive Review Neutral Comment
                                          Add Image
                                          code
                                          By clicking Submit you agree to our Terms of Use
                                          Submit

                                          Related businesses

                                          Parimatch India
                                          4.1
                                          (1793)
                                          RummyCircle.com
                                          2.7
                                          (2513)
                                          Dream11 Fantasy
                                          2.4
                                          (2772)