Godrej Properties Complaints & Reviews

Dear Godrej

I booked a flat in Godrej Garden City, Celeste project on 26th Nov. 2022. Tower K2, Flat 504.

I got a call once from my RM Manisha Rajwani informing that she is my RM and she will share her mobile number and other details/documents so in case of any assistance I can contact her.

Thereafter, the RM never came back, she did not shared her number or any document/details. Whenever I call to Godrej customer care they says Manisha Rajwani is busy attending other clients. Somehow after multiple calls, Godrej customer care arranged her mobile number and but sent to me via email. But she never picks the call.. NEVER!!

I sent her what's app, she replied I am busy in meeting will call back. That day never came back.

Then I sent emails stating that for processing loan my bank representative needs few documents from builder. But she never replied to the email.

I gave her number directly to my bank representative to coordinate further, but some other guy picked the call stating that she is busy.

My god how someone is so busy, what job is this lady doing other than dealing with her assigned flat buyer.

I am fed up of following up with her. If the loan delays, Godrej will start charging interest and the reason behind delay is Godrej's own relation ship manager.

Screenshots of followups via all means, customer care call history, calls to her numbers directly, whatsapp messages sent, emails sent are provided with this complaint.

This is pathetic and was never expected from Godrej. Such employees destroying the trust build by Godrej.

I will never recommend Godrej even to my worst enemy. They are a big lie. Full of false commitments. Their management does not care about customers either. Handover has been delayed for nearly 2 years now. However, they made sure the full amount was received. BIi frauds. DO NOT INVEST IN GODREJ. YOU WILL REGRET IT. THEY ARE CHEAP FRAUDS.

Dear Team i book Godrej 1BHK in Godrej zest Bangalore via square yards. they promise that that will help to manage property and help to re sale, but after sale they never give any attention .

even square yards promises that first transfer is free so if i want i can transfer my property and they will help in this .

but all was fake promises.

now when i approached to godrej for cancellation they are not returning my 4.5 L amount

Flat no 1504 Godrej royale woods.I have made a payment of Rs 3, 77, 100/ on[protected] as EOI as there was a dispute between the technical team of the builder and the banker there was interest charged on the same by the builder after the DD was prepared as there was no fault from the banker, they denied paying the interest and the deal was dint go through. Neither I received the EOI till date. When I spoke to the relationship manager, he says my money will not be refunded instead paying my money asked me to cancel the agreement on the same. Please help me refund my money back to the credit card or the bankers will issue a legal notice. Idris Ahmed [protected]

Tele caller person Mayur [protected] called me and spoke in vary rude language .
He was asking for godrej properties, ealiar as well I have told these guys not to call me as I not interested.

Godrej Exquisite site team is full of Frauds, They have take 2 EOI cheques from me as a Refundable one on 8th October and the amount credited to their account on 12 th October and they called me for discussion on 18th and on 19th have requested for Cancellation..

see the below mails.

Dear Ritika And Sharan,
Based on our discussion held in Godrej properties, Ghodbunder Road Godrej Exquisite project office at around 4:45 pm.
I have requested for Cancellation Of my EOI for Godrej Exquisite project.

Let me tell you I was very much interested in this property as it is very close to my relatives premises and extremely close to my Existing home.
So I directly came to the Godrej Ghodbunder office along with my father and after having discussion with you and other Colleagues (Sharan, Mayur) we were told about the EOI offer with benefits so Immediately we have decided to go for the refundable EOI opportunity for 2 flats ( I was looking for 1500+ square ft. RERA /MOFA Carpet of Jodi/Neighbour flat Combination ).
As Godrej is a Big trustworthy Brand so without thinking too much I have given 2 EOI cheques in favour of Godrej Exquisite collection Account on 8th of October 2022.

1)Rs. 200000:-Ranjit Kumar Singh 2BHK( 724 sq. ft. carpet):- Canara Bank, Santacruz East Branch Mumbai, Cheque Number 338386 .
2)Rs. 300000:-Sunil Ranjit Singh 3BHK(922 sq. ft. carpet):- HDFC Bank, Malad East Branch, Mumbai, Cheque Number 000215.

We were Assured by the sales Team that whatever the case, If you wish to backout or not interested in the project anymore, we'll pay you the refund immediately .I wouldn't have dared to share EOI to any other brand, but being a Godrej Trustworthy brand we trusted and even we have extended our faith and trust towards the sales representatives as well.

On 12th october The money got credited towards "Godrej Exquisite collection Account " after waiting for over a week I have asked Ritika about the Pricing part on 18th of October and her response was "Yes Sir, we are working on a case to case basis. you can come down tomorrow, I have told the site head too".
Again on 19th of October I asked Ritika about the indicative price for both the apartments so I can bring more cheques or else will go for withdrawal if Prices are beyond my Budget/Expectations, As I don't want to waste your Team's time . I have not received any response from her and I again visited Godrej office along with my father.
Again we had a long Discussion with the Team about the pricing and we have almost finalized the 3 BHK (922 sq ft) flat at 2.10 Cr.
The Sales Team has told us to swipe 1 lacs Rupees and as my card was not working so my Father has swiped Axis Bank Card at 19:20:54 for Rs.25000 .
Now after having a discussion with Family members and by looking at the other Financial aspects and to resolve Immediate urgency, we have decided to pull back with the plan as it is not fulfilling my Expectations .

Immediately on 20th of October I informed Ritika about the same ( less Than 24 hours ) so that Godrej Teams should not have any impact on their sales and with goodwill and faith have written an email to Godrej Marketing Team to initiate the Money Reversal Process of Rs, 525000.

After not receiving any response from the sales team end Today I have again visited the Godrej Thane office at 1:50 pm and waited till 2:45 pm but all sales force were busy and also more customers were their so have decided to leave the place and informed Ritika and Sharan to Give me a call once they are Free.
I again made an attempt to meet them in Godrej office at around 16:45 pm and then finally told them about the Decision and reason for not continuing with the EOI process for this Time.
So Please Return the amount as Five lakh twenty five thousand is not a small amount for middle class people like us.

Regards
Sunil Singh
[protected]

On Fri, Oct 21, 2022 at 8:07 PM Sunil Singh wrote:
Hi,
I Have given two EOI cheques (8th October 2022) 3lacs rupees from HDFC bank Andheri Branch and 2 lacs rupees from Canara bank santacruz branch. For your upcoming Thane Ghodbunder road Property.
ON 20th October I have swiped another 25000 Rupees through Axis Bank ATM.
Now due to some personal reasons I will be not able to move ahead with the Deal.
So Requesting you to please cancel it and give me my Money back.
From Godrej side Latika and Sharan Rohra were present.

Regards
Sunil Singh
[protected]

Hi,
I have purchased a flat in Parkridge Godrej, as per promise they were suppose to provide me Tanishque Gold vouchers for 25000 and other vouchers costing around- INR. 67, 000/-.
It's been 1 and a half year but they have not provided any such vouchers. After asking again and again they are saying who has commited you vouchers show us the mail.

Hi, I had a meeting with the Sales team on 19 Nov 2022. And I sent the email of EOI Cancellation on Sunday. I have been following up with Ms Grishma and Site Manager, Avitosh Panda on email to no avail. Ms Grishma tells me that they have to receive approval for the refund when she had clearly put down on email that the refund is processed within 15 days from the cancellation email date.
Please issue my refund at the earliest.

Regards,
Pragjyoti Samal

From Unit Ref:- Woods Tower -2, E0705 ( GCPT1E0705)

I have taken a housing loan, from Axis Bank, and whenever Invoices are raised, I used to send to my Bank and after coordinating with CRM ( from Mr. Arul, Ms. Namrata, to Mayuri Tiwari, and finally Ms. Priyadarshini ) and my Axis bank representatives, payments have been made to you, all receipts in original were collected by Axis Bank representative from your Team, and the amount was processed to you directly, also I had given undertaking to Godrej properties to pay TDS on my behalf, which is to be recovered from me

And now suddenly, INTEREST amount of 18000/- plus is levied against my final account, as delays in making payments, That to at the end, which I fail to understand, why this component which was never under my control is levied to me, and was not bought to my notice any time, earlier

we have also understood the delay in construction during COVID times, and have waived the same, by excusing the delay, and after paying lakhs on time, being levied interest is unjust

Hi Team,
I am very disappointed as I am getting Unwanted calls from sales team of Godrej Properties frequently. This is not the proper way to interact with customer at very high frequent times. I request you to kindly stop these calls. My Mobile number is already registered while account creation.
Thanks
Avinash

I am writing this message to express my frustration about Godrej24 project failure for us.

After several promises, from Ujjwal Sarkar, Gouri Tilekar and other team members of the handover team, I am still not informed about the possession date. The last promise date for your response was 30 Sept. I did not hear back from you since then.
The quality of construction has been so bad that the leakage started even before the possession.

Is there anything that you people can do to help?

Please let me know everything in writing.

Thanks
Vikrant Dongre

Hi
I had decided to book a flat in Godrej Ascend and for the same I paid a down payment of Rs 2 lacs. The next day I contacted Godrej Ascend team and told them that I would not like to go ahead with the purchase. They tried to convince me otherwise. Later they asked me to send a mail for cancellation. I sent the e-mail and asked them to cancel my booking as I was having some personal issues. They came back with multiple schemes to pursue me into changing my decision, but none of the schemes could satisfy my requirement and solve my problems.
I humbly request you to provide me with a solution to get my refund.

The project was to be handed over in Sep 21, which got delayed to Sep 22. However no information given as yet (Oct 22) to customers. On querying with their customer reps (particularly one Mr Aditya Hamand), they've reported that their company (Godrej Properties) have kept them in the dark and have given no information to them too (the company for which they work..!)
Very pathetic state of affairs.
Godrej name being misused to cheat customers

Dear sir,
I have been getting daily SPAM Mail from Godrej Properties to buy their Properties. The mails are being sent through Poonawall fincorp / [protected]@connectinboxx.com.
I have repeatedly complained to their customer care but they have done nothing more than ack my mails.
Now, through pages I wish to awaken these spamming agencies so that they stop harassing me. I was never their customer and never will be.
They are misusing my data as i had their shares for some time and have my email ID.
It is shocking to note the SPAMMING by reputed houses like the Godrej, Poonawalla & TATAs.
If they don't stop I shall take up the matter with SEBI/ RBi etc.

I had booked flat Godrej Ascend at Thane Kolshet Road. Upon booking, they got one big form signed and filled. After 6 days of booking due to financial situation at my end, I put cancellation request within 6 daysof booking.
Now Sales Manager at Ascend is saying 5Lacs rs are forefited. whereas as per RERA guidelines builder is supposed to pay back full booking amount if cancellation request is put within 15 days.

Feel cheated by Godrej Properties. It just has big name but at ground level Sales team is really really bad at service and not replying to calls properly now and not replying to emails as well.

Please refer to the attached handover observations sheet attached herewith, which was shared by us during the handover of the flat B102, Godrej Aqua, Bangalore on 17-Aug-2022.
We are very disappointed that all our concerns conveyed during previous visits have been ignored and falsely committed to us as completed. Note that our flat was used by your project team without any information to us and now the flat is handled to us in second-hand condition. The broken tiles are found to be replaced with a different coloured one and it looks very messy. The worst is that all the sanitary items are not replaced as was committed.
Clearly, the flat is handed over to us in second-hand condition, which is not at all acceptable to us. We shared the observation on 17th Aug and it is almost 2.5 months now and we haven't heard anything from Godrej side.

Godrej personnals Sells team asked me to pay the Tokan amount which will be refundable in 15 days, but until now (its more than 1 month) they did not return my tokan amount.

I have paid INR 50000/- on 3rd Sept. 2022, at skygreen at rivergreen, Manjari, new Kharari, Pune to sales person Saumi.

And INR 50000/- on 4th Sept. 2022 at woodsvilles, Hinjewadi, Pune to sales person Akshay kumar.

Aftet contecting both of them ther are ignoring my msgs and call.

Possession date for my project as per Rera and on agreement was Sept 2021. Due to covid the builder took extension of 6month and mailed us the possession would be done in Mar22 . Then again the date got extended to Sept 2022. Now sept month is also finished, yet we did not get any updates from the Builder.

I am a resident of 1502, Godrej Prime, S6. I got possession in january 2021, and just after the first rain showers in july 2021, I started noticing seepage and leakage issues.

Leakage issue: It is still persisting even after 450 days. constantly following up with the customer service and handover team for resolution, even the root cause is not yet identified.

Seepage Issue: There is a Seepage issue since 400 days in the common bedroom, which they claim that it has been treated 7 times.

Customer Service Behaviour: Not sharing their email id/ phone numbers or that of their superior, so the issue is not getting escalated to the earliest.

Person who handles complaints or attends complaints keeps on changing.

I really regret investing our hard earned money here. Godrej Properties as a brand disappointed me.
I am very disappointed with the attitude of customer support and quality of construction.

I have paid expression of interest amount of 1 lakh more than a month back for one property Godrej Ascend in Thane City but due to some emergency situation I applied for the refund of cancellation of expression of interest amount more than a month back but godrej properties sales manager is not listening to us now. He is not picking up call and provides false promises of refund. As per agreement it should be paid within 15 days. Please help me, the money is required urgently due to family condition.