Hathway Complaints & Reviews

Frequently i have issue with my hathway cable operator.
Last 2 days my tv cable connection was not working. When i called concerned cable operator padmini keval satellite, bangalore, he said it will be rectified in 1 hour.
Then i tried to book complaint in hathway website, complaint registration its self is not working.
Then i called customer care.

When i book the complaint in customer support, its almost 2 days, no one called me and i have been deprived of watching tv for last 2 days.

Also cable operators take more money than what we really select in the website.

Now after i discussion with my friends, i decided to go for dth connection.
Hathway service is worst and they don't have control over their cable operators.

So i suggest if some one have issue with hathway tv cable, then go for dth connection.

I am now decided to approach trai authority, to complaint about the violation of recent guide lines issues on this behalf and file case in consumer forum seeking compensation against the hathway for deficiency of service.

My (Hathway broadband) wifi hasn't been working since[protected], 5.30pm. When we contacted the customer service team they assured that the problem will be resolved by[protected], 10 am. When it wasn't resolved we yet again called them and they ensured that the issue will be resolved by 2 pm and yet again nothing was done about it. When we called again they said the issue will be resolved by 7 pm and nothing has been done still. When we called them again they said it will be resolved by 10 am,[protected].
If you'll cannot handle a technical glitch within a short stipulated time why do you'll even have a customer cell which is clearly of no use? The reason we opt for wifi is so that we can use it but since the time we have chosen hathway half the time goes in dealing with these glitches. If you'll don't know how to resolve tiny technical glitches please give us our refund we shall opt another medium for wifi.

I took hathway play box with sun nxt one year subscription offer. But even after 15days still i have not received my sun nxt coupon code to access. I raised several request with hathway customer care but still i didn't get my coupon code. So thought of raising my concern with you guys. Could you please help me to get my coupon code? Below is my details:

My hathway account number: [protected]
Mobile number: [protected]
Email: krishnan. [protected]@gmai.com

Thanks for your support in advance.

Sir,
I live in kolkata, in barangar... My cable service provider is charging at a price of rs.286 per month but getting only a single star channel and no sports channel and many less channels are supplied, none of the portion is completely filled and when we told the local cable service provider about the problems. He completely refused to listen any of the objections and also told us that nothing can be done... The company has provided such a set of channel packs for such a price... I request u to kindly look into the matter... Looking forward for your cooperation...

I have hathway connection of tv i want to recharge my account online but after selection of chennels i go for payment my account shows in minus balance of rs 661.49 due to which i am unable to recharge my account.
Before it cable operators was recharging my account but now he ask me to visit his office for recharge which is not. Possible for me.
Please settle my account so that i can recharge my cable.
My account no is [protected]

I am enclosing screen shot of error of nigative balance for. Your reference.

Hello Team,

I had purchased a new BroadBand connection from Hathway on 28th February 2019.

Due to cabling issues the connection was not set-up, even the modem was not installed till 7th of March 2019.

After this, the connection was still not working as the switch went down right after the cabling was done.

It took another 3 days to replace the switch and finally on 10th or 11th of March my New connection was activated.

I have contacted the Helpline more than 15 times to request a billing cycle change from 28th-27th to 10th-9th. Or settle the 10-12 days that I did not have internet on my bill. Since I pay in advance so I wanted the settlement for those 10-12 days to be done in the new month's bill.

It is almost 10 days now that I am contacting the helpline. 2 days ago I also emailed the Bangalore HelpDesk, nothing has been done.

Since 28th of March, my connection has also been disabled so it has been 8 days now, that I do not have an active internet connection.

I am being told that it takes up to 15 days to change a billing cycle So Hathway expects me to not work from home, not use the Internet, lose work time, probably fail my assignments and maybe lose my job because Hathway took 10 to 12 more days to activate my connection from the day that I first made the payment?

Previous tickets are being closed stating that the team was not able to reach me whereas every time I raise a ticket a particularly mention that I am in evening shift and hence I will only be available after 1 pm and if anyone calls before that then I will not be available to take calls, yet conveniently the teams call me in the morning and then never calls back in the evening and then closes the ticket.

The Local Agent who came to help with enrolling with Hathway, Mr. Reddy Kumar, only tells me that I need to take a 3-month package which should be helpful and then he can see what can be done, great marketing strategy.

Thank You

Arghyajeet Bhowmick

I got call from hathway saying that if you recharge for three months you will be provided with either camera router or 15 days extention so hearing this i recharged for three months but i didnt receive any of those offers but my three months got over i keep on calling the custemer care and complait about it but they dont care about it...

After that they called again and said if you recharge for two months they will provide play box this time the offer will be provide with in 3 days but this time also they didnt provide the offer as promised

Hathway internet connectivity is very bad and the consumer service is also horrible. I have complained twice to customer service about the same but both the time they have ignored my requests and closed the service complaint request without solving problem at hand.
This is the worst sort of consumer treatment i have faced.
I hope they take notice of the same.

My account no : [protected] is disconnected feb 2 2019. But still now am getting so many calls from hathway daily from different numbers, one of the person from hathway said activate do not disturb mode ., eventhough its activated still am receiving calls from them, its very annoying and torturing...

I have renewed my hathway cable tv (Account no: [protected]) on 20-mar-2019 with an amount of 338.45 inr.

Please find the below message received from bank after successful transaction.
Acct xx5470 debited with inr338.45 on 20-mar-19 and billdeskpg. [protected]@icici credited. Info:upi[protected]. Call [protected] for dispute or sms block 5470 to [protected]

My issue is that i neither received acknowledgement from hathway nor got refunded into my bank account

I have been a old customer of hathway and since trai changed the rules and regulations hathway cable has been creating problem for it's users. It won't upload my given list of channel i submitted it on it's website and also gave a copy to cable operator, but it's been past 2 months and they are charging us for the packs they made up. It gives us contact your cable operator screen on tv as soon as we pay bill.

This is bring to your notice that the agents of your company have given wrong information about new connection cabling and modem installation.

They have given me an offer for 75 mbps unlimited plan 90 days for Rs 1999. I paid the amount duly on 31 March 2019 by online mode of payment. And they promised me installation and setup to be completed by Monday without fail.

When I log in to the Hathway portal, the plan is 50 mbps / 5 mbps and by plan has already started billing from 31 March 2019 and my deadline is 30 June 2019 (90 days).

In spite several reminders and follow ups from my side to them, they are not picking up the call and moreover I had to took a leave from my work on Monday but the installation never happened which led to my loss of pay.

Please look into the matter and take necessary action against the employees who are violating your company ethics and principles. Awaiting an early acknowledgement from your end and prompt resolution otherwise I will take necessary action against the company in proper forum.

Below mentioned are the details of employees who gave false information and lied to me :

1. Nagamaiah[protected]
2. Sudhakar Mandala[protected]

Account number: [protected]
Name: Sagar Arvind Kotak
Package: 50mbps unlimited for 15 months
Paid: 8614
Connection started: 01st April, 2019

Getting speed range: 0.88 Mbps- 20 Mbps

Customer care response: 'Sir 50 Mbps bola hai toh 50 thodi milega, 25 Mbps tak milega'

Are they answering to the call- Yes, but keep calling them numerous times to get the answer that they will look into it.

Attached is the print screen of speed test

I WANT TO CANCEL THE ACCOUNT AND WANT MY MONEY BACK

Dear Sir,

I was asked by Hathway team to subscribe a plan of 3 months which was costing 3300 approx(3 months initial one time payment) including modem and installation charges . I have used the services for 2years. Now i have moved out of city and discontinued services. Now i am receiving harassment call to return of modem. I don't understand why they are fooling & looting people. Kindly help on this matter. Earlier i have used services from Airtel & ACT broadband but never i have faced this issue.

Kind attention :
Mr. Ramendra kumar
L-10 green park extension,
New delhi – 110016

Email address : north. [protected]@hathway.net and digital. [protected]@hathway.net

Subject : non resolution of 7 emails/complaints made to hathway and nodal officer
On subject matter :

Fraud and cheating by hathway. Unable to give connection for two months after
Taking cash from my office

Harassment by hathway sales team on a daily basis and non stop phone calls to get
Recharge done

Dear sir,

I had paid rs. 550.00 in cash to hathway executive as per details below after which they were supposed to
Provide me a connection.
I have till date not received my connection.
I have called them over 30 times. Emailed them 12 times. Complained to the nodal officer 7 times
But my connection has still not been given.

I should be refunded my money and i want to take action against hathway for this fraud and cheating.
I also want to take action against hathway for harassing me on a daily basis by calling me to get recharge for
A connection which they have not yet given.
They are harassing me to the point of calling me 3-4 times daily and in every phone call i have to tell them
Connection has not been given by them so how can i recharge.

Trail of emails sent before are as under :

Cc rf tech request number service id : 11032019w888186
Hathway transaction id for payment : rs. 550, id : r[protected] on february 15, 2019.
Invoice sent on [protected]@hathway.com which is not even my id!

Connection was taken by suraj : [protected]

Getting non stop annoying phone calls every morning for recharge from
[protected]

Email received from north. [protected]@hathway.net on march 25
However still nobody has resolved my connection problem.

Dear sir,

We apologize for delay.

We would like to apprise you that we are trying to contact you however your number is not reachable.

We request you to kindly share any other number so that we can speak in connection with issue raised.

We would make sure that shifting should be done immediately and payment made to us will be adjusted.

Kindly accept our apologies once again for huge delay & give us final chance to setup the service at your end.

Regards,
Appellate

Regards
Dheeraj sood
[protected]

Trail of emails sent :

From: dheeraj sood [mailto:dheerajsood. [protected]@gmail.com]
Sent: monday, march 25, 2019 11:59 am
To: north. [protected]@hathway.net
Cc: [protected]@hathway.net
Subject: fwd: fraud and cheating by hathway


Email sent to hathway as below.
They have taken my money and not giving me a connection.

Please help sir.

Regards
Dheeraj sood

— forwarded message —
From: dheeraj sood
Date: mon, mar 25, 2019 at 11:53 am
Subject: fraud and cheating by hathway
To:,

Kind attention : hathway internet

Almost two months have passed since your executive took cash from my office
With the promise that modem and connection will be installed at
7/29 roop nagar, delhi - 110007

After 7 emails and numerous phone calls for almost two months nobody has turned up.

This is a classic case of fraud and cheating by hathway.
Every day your calling agents keep calling me for getting a recharge done.
They are so idiotic that they call 5 times in a row till i don't pick up their phone.
If i get a single phone call more from your sales team asking me to recharge i will have to
Report the matter to trai and if my money is not refunded or connection established within the
Next 3-4 days i will be forced to file a case for fraud and cheating against your company.

Dheeraj sood
[protected]
Cc rf tech request number service id : 11032019w888186
Hathway transaction id for payment : rs. 550, id : r[protected] on february 15, 2019.
Invoice sent on [protected]@hathway.com which is not even my id!

Connection was taken by suraj : [protected]

Getting non stop annoying phone calls every morning for recharge from
[protected]

Dheeraj sood

Mar 25, 2019, 12:42 pm (8 days ago)


To north, ncr. Nodal, delhihelpdesk, delcord

Sir,
Please call mr. Prince yadav : [protected] or[protected]
He is authorized to get the connection done at our premises.


Dheeraj sood

Mar 26, 2019, 3:44 pm (7 days ago)


To north, ncr. Nodal, delhihelpdesk, delcord

Neha from hathway is again calling me to get my recharge done. ([protected])
I don't understand what is the problem with your company?
How many times more will i get recharge calls?
Why has my connection still not been given at my premises?
What is such a big problem that it has taken your company 2 months to figure out?

This is my third email.


Dheeraj sood

Mar 27, 2019, 11:52 am (6 days ago)


To north, ncr. Nodal, delhihelpdesk, delcord

Shruti, from hathway again called me today for recharge.
Excellent customer service! I must applaud the customer centric approach in your company.
I am just sitting idle for attending recharge calls from hathway and i have no work other than that.
I have literally begged your executives to put my connection first every single day for 45 days in a row
Before asking for a recharge three times a day!
What is being done about it?

Regards


Dheeraj sood

Mar 28, 2019, 4:05 pm (5 days ago)


To north, ncr. Nodal, delhihelpdesk, delcord

As usual another three calls from hathway today for getting recharge done.
No call has come for setting up my connection till now.
This is my fourth email in four days.

Marking cc to nodal officer also.
Today got annoying calls from [protected]
Requested for the 100th time not to call me but still getting calls.
Nobody wants to setup my connection. They only want recharge kara lo.

Thanks

Hi,
I’ve been using hathway for almost a year. I am out of hyderabad, telangana. I’ve raised many complaints to the customer service about the internet speed, which they fix only momentarily. I’ve tried to call the hathway customer service today (Tuesday) at 3:30 for 12 times on 4 different land line numbers and none of the customer service received my call.
They claim to provide 50mbps download speed but when i check the internet speed they show 4-15mbps. Not even close to what they claim. This is outrageous as they are cheating customers into paying them advance money but luring then with amazing speeds and discounts. A serious actions has to be taken on this service provider.

I am shyam from kphb, hyd. I took hathway connection on feb 28th, 2019 for 3 months plan (Pfa screenshot for 2586/- amount paid) but my internet got disconnected on march 27th, 2019.

I called customer care and they have created service request (Pfa screenshot). It’s already been 5 days and still i
Didn’t get my connection back.

I was told that i will get temporary internet access until the service request closed but i didn't get any access, i have called customer care executives multiple times but of no use. Nodal officer also not responded to my mail.

It is too long to resolve one request and the mistake is completely from hathway side. I work from home and now i feels like we can’t depend on hathway for official use.

Broadband is not working since last 4 days. Unable to contact them at their customer care numbers [protected] or [protected] - called more than 10 times on each number and waited for more than 10 minutes on each call.

Tried calling their executive (Ramesh thakor) on official number, but he is also not picking up.

Last month broadband was not working for 4 days. This time the broadband is again down since last 4 days, and i am unable to contact them.

Also, the speed is very slow than promised.

I live in surat and i have purchased plan of 40 mpbs. For first month of service, the plan worked as promised but then from february 2019 the speed is capped and hardly get half of the speed promised in plan.

Whenever a complained is raised in gtpl customer care, they close the complain without resolution and they ask to visit the piplod office in surat which is 20 km from my home.
I am also an engineer and i can tell that the speed is definitely capped which will allow them to sell bandwidth to other customers thereby looting them as well.

I had a new connection just a week back for 150mbps connection, till date i made several complains for 1. Frequent disconnection, 2. Slow download speed 3. Unstable connection speed 4. Modem signal do not reach all rooms. I have asked them for disconnection and refund but they have denied. They have even denied to refund my deposit for next 3 years. Pathetic custome services and untrained staffs.