Hathway Complaints & Reviews

Frequently i have issue with my hathway cable operator.
Last 2 days my tv cable connection was not working. When i called concerned cable operator padmini keval satellite, bangalore, he said it will be rectified in 1 hour.
Then i tried to book complaint in hathway website, complaint registration its self is not working.
Then i called customer care.

When i book the complaint in customer support, its almost...

My (Hathway broadband) wifi hasn't been working since[protected], 5.30pm. When we contacted the customer service team they assured that the problem will be resolved by[protected], 10 am. When it wasn't resolved we yet again called them and they ensured that the issue will be resolved by 2 pm and yet again nothing was done about it. When we called again they said the issue will be resolved by 7 pm and nothing has been done still. When we called...

I took hathway play box with sun nxt one year subscription offer. But even after 15days still i have not received my sun nxt coupon code to access. I raised several request with hathway customer care but still i didn't get my coupon code. So thought of raising my concern with you guys. Could you please help me to get my coupon code? Below is my details:

My hathway account number: [protected]
Mobile number: [protected]br...

Sir,
I live in kolkata, in barangar... My cable service provider is charging at a price of rs.286 per month but getting only a single star channel and no sports channel and many less channels are supplied, none of the portion is completely filled and when we told the local cable service provider about the problems. He completely refused to listen any of the objections and also told us that nothing can be done... The company has provided...

I have hathway connection of tv i want to recharge my account online but after selection of chennels i go for payment my account shows in minus balance of rs 661.49 due to which i am unable to recharge my account.
Before it cable operators was recharging my account but now he ask me to visit his office for recharge which is not. Possible for me.
Please settle my account so that i can recharge my cable.
My account no...

Hello Team,

I had purchased a new BroadBand connection from Hathway on 28th February 2019.

Due to cabling issues the connection was not set-up, even the modem was not installed till 7th of March 2019.

After this, the connection was still not working as the switch went down right after the cabling was done.

It took another 3 days to replace the switch and finally on 10th or 11th...

I got call from hathway saying that if you recharge for three months you will be provided with either camera router or 15 days extention so hearing this i recharged for three months but i didnt receive any of those offers but my three months got over i keep on calling the custemer care and complait about it but they dont care about it...

After that they called again and said if you recharge for two months they will provide...

Hathway internet connectivity is very bad and the consumer service is also horrible. I have complained twice to customer service about the same but both the time they have ignored my requests and closed the service complaint request without solving problem at hand.
This is the worst sort of consumer treatment i have faced.
I hope they take notice of the same....

My account no : [protected] is disconnected feb 2 2019. But still now am getting so many calls from hathway daily from different numbers, one of the person from hathway said activate do not disturb mode ., eventhough its activated still am receiving calls from them, its very annoying and torturing......

I have renewed my hathway cable tv (Account no: [protected]) on 20-mar-2019 with an amount of 338.45 inr.

Please find the below message received from bank after successful transaction.
Acct xx5470 debited with inr338.45 on 20-mar-19 and billdeskpg. [protected]@icici credited. Info:upi[protected]. Call [protected] for dispute or sms block 5470 to [protected]

My issue is that i neither received acknowledgement...

I have been a old customer of hathway and since trai changed the rules and regulations hathway cable has been creating problem for it's users. It won't upload my given list of channel i submitted it on it's website and also gave a copy to cable operator, but it's been past 2 months and they are charging us for the packs they made up. It gives us contact your cable operator screen on tv as soon as we pay bill....

This is bring to your notice that the agents of your company have given wrong information about new connection cabling and modem installation.

They have given me an offer for 75 mbps unlimited plan 90 days for Rs 1999. I paid the amount duly on 31 March 2019 by online mode of payment. And they promised me installation and setup to be completed by Monday without fail.

When I log in to the Hathway portal, the plan...

Account number: [protected]
Name: Sagar Arvind Kotak
Package: 50mbps unlimited for 15 months
Paid: 8614
Connection started: 01st April, 2019

Getting speed range: 0.88 Mbps- 20 Mbps

Customer care response: 'Sir 50 Mbps bola hai toh 50 thodi milega, 25 Mbps tak milega'

Are they answering to the call- Yes, but keep calling them numerous times to get the answer that they...

Dear Sir,

I was asked by Hathway team to subscribe a plan of 3 months which was costing 3300 approx(3 months initial one time payment) including modem and installation charges . I have used the services for 2years. Now i have moved out of city and discontinued services. Now i am receiving harassment call to return of modem. I don't understand why they are fooling & looting people. Kindly help on this matter. Earlier i have...

Kind attention :
Mr. Ramendra kumar
L-10 green park extension,
New delhi – 110016

Email address : north. [protected]@hathway.net and digital. [protected]@hathway.net

Subject : non resolution of 7 emails/complaints made to hathway and nodal officer
On subject matter :

Fraud and cheating by hathway. Unable to give connection for two months after
Taking cash...

Hi,
I’ve been using hathway for almost a year. I am out of hyderabad, telangana. I’ve raised many complaints to the customer service about the internet speed, which they fix only momentarily. I’ve tried to call the hathway customer service today (Tuesday) at 3:30 for 12 times on 4 different land line numbers and none of the customer service received my call.
They claim to provide 50mbps download speed but when i check...

I am shyam from kphb, hyd. I took hathway connection on feb 28th, 2019 for 3 months plan (Pfa screenshot for 2586/- amount paid) but my internet got disconnected on march 27th, 2019.

I called customer care and they have created service request (Pfa screenshot). It’s already been 5 days and still i
Didn’t get my connection back.

I was told that i will get temporary internet access until the service...

Broadband is not working since last 4 days. Unable to contact them at their customer care numbers [protected] or [protected] - called more than 10 times on each number and waited for more than 10 minutes on each call.

Tried calling their executive (Ramesh thakor) on official number, but he is also not picking up.

Last month broadband was not working for 4 days. This time the broadband is again down since last...

I live in surat and i have purchased plan of 40 mpbs. For first month of service, the plan worked as promised but then from february 2019 the speed is capped and hardly get half of the speed promised in plan.

Whenever a complained is raised in gtpl customer care, they close the complain without resolution and they ask to visit the piplod office in surat which is 20 km from my home.
I am also an engineer and i can tell...

I had a new connection just a week back for 150mbps connection, till date i made several complains for 1. Frequent disconnection, 2. Slow download speed 3. Unstable connection speed 4. Modem signal do not reach all rooms. I have asked them for disconnection and refund but they have denied. They have even denied to refund my deposit for next 3 years. Pathetic custome services and untrained staffs....