Hathway Complaints & Reviews

Sep 23, 2018

Updated by Khushalrao kahalekar Hathway Broad band Service is not available from one month, at Pune, Chinchwad east, Sambhajinager, RH62, Sagar park hsg. Society.

My Hathway account no. is [protected].
Name is Khushalrao R Kahalekar.

Dear Sir,
I have raised complaint at customer care at 20th Aug but that I closed at 27th Aug without providing service, after discussion with customer care again complaint raised at 27th Aug, .
I am taking follow-up from 20th Aug but nobody called me nor contact by Hathaway till date.
I did contact with Mumbai, Pune Hathaway customer care & with managers but responses not got me.
Hathway cable datacom had taken Prepaid payment by me ₹2367/- at July 8th 2018 for 3 month in advance, but service not given as per commitment.
This type of incident was getting from 9 month frequently. I was always raising complaint when the service got breakdown & Hathaway engineer was resolving issues after 5~7 days of complaint. I always called to customer care to resolve that type of issue in minimum time but they always saying your complaint will resolve tomorrow 12pm, but actually that was not resolving at given time & day every time.
I was spending my 30 to 40 minutes time for complaint raising, because Hathaway system is taking more time to register complaint and to check customer care connectivity issue every break down & follow-up. I was lossed my working time 30 to 40 minutes every call.
Due to Hathaway broad band network unavailability My loss had happened ₹1500/day (due to non availability of broad band connectivity by Hathway only). Average loss is happened from 20th Aug 2018 ₹45000/- for 30days.
After one month Hathaway engineer verbal saying me Hathaway ie working on that your refund will get return to you if Hathaway could not connect cable. This is not acceptable to me after one month of connectivity loss.
I hope TRAI will get me justice & loss recover by Hathaway.
Pl. Kindly get me justice.
Thanking you.

Sep 21, 2018

Updated by hathway001 My NUmber is [protected]

Sep 26, 2018

Updated by raja rajeshwarittireddy Still, no one got contacted to me and my issue is not yet resolved. I am facing lot of problem with the wifi im using. Assign an executive as fast as you can.

Sep 22, 2018

Updated by Anshi Hande Please help us.

Sep 26, 2018

Updated by Anshi Hande please help us

Oct 01, 2018

Updated by Anshi Hande Dear Sir,

Please help us

Oct 06, 2018

Updated by Anshi Hande Please help us

Sep 20, 2018

Updated by nilesh.gaikwad Few corrections
[protected][protected][protected][protected][protected][protected][protected][protected]----
Hi,

I had taken Hathway internet connection from Chittaranjan Jha (Employee of Hathway) in December 2015.

For initial 3 months, connection was working smoothly. But in April 2016, I started facing issues in service. So I started calling customer care everyday starting from April month. I used to pay in advance, whenever plan is going to be expired.

After continuous follow up, service was never restored and Hathway started giving reasons of maintenance etc. I had also prepaid the Rs. 1050/- on 13th March, but still, I did not get the service.

On 20th April, I raised concern about disconnecting service, to hope that connection will start working. I got reply from Samir Haldikar as below:
______________________________________________________________________
Sameer Thu 21 Apr, 2016 at 11:41 AM To: Nilesh Gaikwad, [protected]@hathway.net

Dear Sir,
Your request is under process, our technical team is working on same kindly co-operate with us will inform you shortly .

Regards Sameer Haldikar
______________________________________________________________________
But even after it did not worked, so I raised disconnection request and informed them over email about it on 24th April.

on 26th April, I got reply from nodal offer as below:
_____________________________________________________________________
Nodal-Pune Tue 26 Apr, 2016 at 6:09 PM To: Nilesh Gaikwad Cc: [protected]@hathway.net, Sameer

Dear Mr Gaikwad,

This is with reference to your below e-mail, we would like to inform you that your termination request has been assigned to the concerned team and they will address it at the earliest possible.

Thanks & Regards, Swapna
[protected][protected][protected][protected]...⇄

Based on this email, disconnection happened and concerned person had collected Hathway assets.

After disconnection as well, I kept receiving bills, which is completely illogical.

Now I am receiving threats of taking legal action from Delhi, even if cause of action is Pune.

I talked to customer care about this, they said, we have received such complaints from old customers and don't pay any amount and your account is showing terminated in the system.

I have recording of this call available with me.

Today I have received one message of sending legal notice for recovery about Rs. 9 thousands.

I am attaching all email threads of discussion for proof.

Kindly take action on Hathway for such illogical things.