Hathway Complaints & Reviews

Relocate the connection to be house, but they are keep closing the request without even contacting me....

I had registered a ticket to transfer my fiber internet connection to a new address on 27th July, 2020 with ticket number 50956. Today is 29th Aug, 2020. It has been 1 month and 2 days. GTPL has not transferred my connection yet. GTPL also closed this ticket number without transferring my connection. They also denied extending the validity of my plan due even after delay from their end. I have called GTPL Appellate Authority more than 5 times...

I booked hathway connection and cancelled it after 15 days as it was keep on getting delayed due to port issue.. I cancelled hathway broadband connection on july 21 2020. Still my amount is not refunded.. I reached out hathway customer care 4 times and they are saying amount will credited in 7 to 15 days.. But its been more than a month but still not credited in my account.. If i tried contacting the manager through messages but iam not getting...

I got GTPL connection on March 2016 with a deposit of 800 for the setup up box. At the time of installation the operator told me 50% will be refunded on returning the box. they mentioned that on my subscriber card as well. Now, on 28 Aug 2020 when I went to them to return the set up box, they denied for the refund, instead they misbehaved with and threatened me on insisting for my refund. I contacted the customer service and they are saying...

Hi,

Please see attached screenshot for reference purpose.

I have already informed over the phone calls and in mails that shifting to new location and doesn't want to extend, so disconnect the connection. However no response from hathway.
Cycle/recharge was expired on 15th oct 2019 and we have shifted to new location on nov'2019. I have received more than 100 calls during this period in Oct'19 and informed...

My connection is currently closed as I left the town. I have submitted request for new plan. I tried contacting all the numbers available for customer care but none of them are picking call it is only available for TV connection but there is no customer care number for broadband connection. I was finally able to contact the customer care but the person disconnected the call without hearing complete details it happened multiple times. I registered...

Dear sir,
I want to tell you that i took connection from gtpl in patna in january and paid the installation charge rs 2400 to one of the employee/agent. After 7 months i shifted my house locally around 2.5 km from previous adreess. Then i requested them to transfer my connection as they said that will be done in 7-8 days. After that they are not responding the customer as it is well known you can check on google reviews i went to...

Hi I Raj rani sharma, have Hathway WIFI connection since 2017. Now, since 2-3 months WIFI isn't working fine. We lodged complains so many times. But, noone turned up to resolve the issue.Otherside the complain is automatically closed without attending the issue.
Recently lodged complained no: 23082020M476034, This is also got automatically closed, without attending the issue. We have paid the amount until Oct 2021.
I request...

Hi..
I made a complaint to hathway regarding no internet since 10 days.. But none of the customer care or the technical dept is bothered to look into the issue... All they say is we are looking and will solve the issue.. I have already paid the advance for 3 months... Nw more 2 months to go... This is very pathetic service from the hathway... Even the cust care executives are not professional on the call... This is purely against the...

Hi,

My Hathway acc no - [protected]

For 12 days, nothing at all has happened on my complaint.

I have made many calls to the helpdesk for this exact issue and each time explained them the problem in detail. I have raised requests-id 4 times.
3 requests-ids have been closed. The problem is not yet resolved and no explanation is ever given.

MY 4TH request id was "24082020M500712",...

Set top box has been showing message "box is waiting for initite"
Cable operator is ganesh satcomm enterprises east marredpally secunderabad.
Person in charge hasn't been responding to our texts and calls since installing the box.
Regards,
Vijay kumar....

This is Muthu suresh From Chennai Ac No :[protected] .I have internet problems for the last 5 days[protected] to[protected] still it is not resolved.

Thursday[protected] Afternoon I face internet connection problems. LOS light blink.
I received a call from the Service person contact no ([protected]) .He told don`t raise a complaint I will fix within 2 hour. Evening I called the service person he told I`m checking.At 8.30...

Why are guys bombarding us with annoying renewal-reminder pop ups whenever we visit any website. We are a prepaid subscribers and we have the right to decide if the service has to be renewed or not.

And because of your cavalier attitude of displaying all my confidential info such as account no, payment amount, date of renewal etc.. I'm unable to share my screen with my clients and customers.

Don't you guys know...

I have subscribed gtpl broadband (User id - bb[protected]). My registered mobile no is [protected],
Today gtpl technical person came to my home and he said that we are unable to give you broadband connection. Because of your gtpl tv cable operator is mr janibhai, x - 11 space, (Stb no - fcbdpktpr). I am very disappointed by this reply.
He also said that your tv cable operator is not allowed for wire configuration.
br...

I have recently shifted my place, just to another apartment in the same building and raised a request for shifting on 18 Aug 2020. And it's been told that to the maximum it takes 72hrs to address the request. On the other hand I followed up with customer care team regarding the update next day itself as it was urgent that I had to handover the key to landlord. And recieved an update that my area is feasible which was the update. Since then...

Technical last 20 days not support to me. I am renew my plan with fibre connection but technical team is not done with his work ( fibre connection is still pending ). I called more than 50 times to technical team....

Hi team,

I have sent couple mails to Hathway support team to close my account & collect router from me.
Now I have moved to Hyderabad.
So no one has responded from Hathway team.

I tried multiple time to reach your support team & no one has taken care about account closing, but sending these annoyance messages.

In this way if your team is working then how can I reactivate /renew my...

Name : durgesh kandipalli
Account : [protected].

I have discontinued your services, due to worst customer service and didn't renewed my account in july 2020. I informed more than 20 of your customer care executives that i don't want the service. But every single day i get call for renewal. Please delete my account with you and stop calling me....

Hi Team,
I was told that I will be given 6+6 months offer on internet with 75 MBPS with dual band router. But once the amount is paid they provided only 6+2 and the normal router and not the internet speed with they mentioned as part of offer....

Hathway Internet providers are behaving irresponsibly and once paid money, in that time to not lifting phone calls or not giving any reply and connection also not giveng so guys becare full. Iam the live example....