Hathway Complaints & Reviews

RE: Refund related[protected]W463447

I have a made a payment on August 22nd for broadband connection amount of rs 3229 for new connection, the sales executive visited the site and confirmed the feasibility and received cash of 3229.

Couple of days back when i follow up for connection they confirmed connection is not feasible and the amount will be refunded back to you account

Till now I have not received my money back to my account. I have sent them my bank details from my registered email address.

I have not seen such a poor services from a reputed company.

I have gtpl broadband connection. My gtpl complaint number 6481547 at ahmedabad. I have paid for 18 month plan at 60 mbps speed. There is a kind unsatisfactory issue with gtpl. I have complained at around 4-5 times within a two week regarding my internet speed and connection error slow speed. I have to complain everyday. When i complain regarding wifi speed and failed connection slow speed, they always register my complain but after 1 days they close my complain without solving problem. Though my browsing speed is 0.45 mbps, many times server time out and not download any file.

I made double payment and the reason was because of my inability to make one. The screen did not load properly. Some glitch or technical reasons could be it but why this company hathway is not responding to the customers and fixing this.

Name:Dasari raghavendra prasad
Mobile :[protected]
Address:.plot no 573 gulmohar park colony Hyderabad Telangana
Account number:[protected]

Request ID[protected]B533157 has been auto closed without any resolving the issue..

"Los light is blinking in red colour "...

I am doing work from home ..i am facing many issues because of wifi is not working ...

Wifi is not...

I am receiving messages from hathway broadband daily to pay amount and get promotional GB of data. I have closed my account already. This is so annoying.

Kindly stop sending messages to my personal number, or email or calling me.

email address- [protected]@gmail.com

Hathway is not providing appropriate support even though my account is active. I have raised a complaint through app but it is showing in process since 30th august 2020.

I have emailed this concern but still no action has been taken. There is no further communication regarding this issue. They are just saying we have forwarded your request to technical team.

Every time I call customer service they disconnects my call in 2-3 mins.

Mr. Jalaluddin, who is head in CS department - BIG SHAME ON YOU.
I tried to call this person many time regarding this issue but he is not picking up my phone, I tried atleast 80-90 times continously.

POOR SERVICE AND WORST OF WORST CUSTOMER CARE.

Is hathway quality team is aware how frequently there associated disconnecting calls.

I want action on those agents who disconnected my calls.

Hello Hathaway,

I have closed my broadband connection 2 years back and your executive took router devices as well.

After all 2 years your executive called me and asking for the router which I already handed over and when I am trying to explain her the things she is not listening and finally she started abusing me.

Here i am posting her number : [protected]

Requesting you to please take necessary action them...

Hathway is not providing appropriate support even though my account is active and just got renewed 8 days before. I have raised a complaint through app but it is showing in process since 29th august 2020. I have emailed this concern but still no action has been taken. There is no further communication regarding this issue. They are just saying we have forwarded your request to technical team. I want to terminate this connection as no support provided and want my payment of 3 months paid in advance to be refunded.

Worst service ever and no answers to our request for resolving isseues. Internet speed is slow than our mobile data even we have a 50mbps plan . Poorest service of all time

Hello there

We have been facing the slow internet issue each and everyday since we purchased a plan of 50mbps from hathway broadband. We have registered complaints to various webistes and hathway customer care also but no action is taken till now. We are frustrated and we hope you will help us in resolving the issue ASAP. One of the worst service providers

Name: Nitin bahuguna

Hi, In the month of june 2020 my year 5 mbps plan was expired, I called and emailed Hathway but nobody gave me response so i took different connection temporary for 3 months, during that period i received call from Hathway sales executive every week and they remind me to renew my plan, i told them call me in August end week. On 10th August 2020 they called me and said there is a plan available for ₹4500 and the executive said the plan was for a year with 50 mpbs speed with 220 FUP, i said i need more monthly usage so please tell me a different plan, the executive said i will manage provide you with 300 gb FUP, I agreed to that and made the payment and told him to start the plan from 24 August 2020. The executive started the plan on 10th August itself and my plan duration is 6 months only also the FUP is 220 gb which is getting exhaust with a couple of week

Many times asked for refund, but not resolved.

_
From: "hitendra shah"
To: "hardik sanghvi", "ajay singh", [protected]@gtpl.net, [protected]@scgco.in
Cc: "nodalofficer ico"
Sent: sunday, august 30, 2020 1:22:48 pm
Subject: fwd: frequent break down every day broadband connection client-bb[protected]

To all,
In the last week problem occurred 3 times
What is the status of my refund?
Please give the complain number regarding asking for refund of client-bb[protected]?
More than ten times complained but no response from your end.
Not that this will lead to knock court door as soon as possible.

From
H g shah

_
From: "hitendra shah"
To: [protected]@gtpl.net
Cc: "appellateauthority guj"
Sent: tuesday, june 16, 2020 1:40:39 pm
Subject: fwd: frequent break down every day broadband connection client-bb[protected]

To,
The compliance officer - gtpl broadband,
Ahmedabad.

Subject: not receiving service of broadband connection from last 2 months.

It has come to notice that i have renewed my gtpl broadband connection on may 21, 2020.

Since then your service is almost interrupted..

Today i have complained through mobile in your customer care center and complaint number is not given by nidhi parmar (Date 16/06/2020 13:37)

Every now and then service worsening.

Please solve the problem otherwise refund me full amount rs 5431.25.

Your early action is appreciated.

Thanks & regards,
Hitendra g shah
(Customer).

_
From: "hitendra shah"
To: [protected]@gtpl.net
Cc: "appellateauthority guj"
Sent: monday, june 15, 2020 7:16:56 pm
Subject: frequent break down every day broadband connection client-bb[protected]

To,
The compliance officer - gtpl broadband,
Ahmedabad.

Subject: not receiving service of broadband connection from last 2 months.

It has come to notice that i have renewed my gtpl broadband connection on may 21, 2020.

Since then your service is almost interrupted..

Today i have complained through mobile in your customer care center and complaint number being 5454027.

Every now and then service worsening.

Please solve the problem otherwise refund me full amount rs 5431.25.

Your early action is appreciated.

Thanks & regards,
Hitendra g shah
(Customer).

I received a call from a hathway person to recharge 3186 (3months) plan immediately so that they will upgrade my existing single-band router to dual-band. I recharged and after some time i called them they are saying to recharge for a 6-month plan for the dual-band upgrade am i looking like an #. They are calling people to recharge some amount saying some offer and after that, they say they don't provide an offer for the amount. I escalated this to helpdesk after a lot of mails they said they will provide me and after that, some person from technical team called and said they can't provide this offer to me because they are providing another 3+1 month offer for this i don't understand what is going on. They just cheating people to make them recharge large amounts. It's kind of irritating that i'm got cheated.

I opted GTPL for my internet connection, in patna, bihar. Starting time their staff where helpful until the point i gave them the registration money of 4000 after that they delayed the connection by making lame and random excuses in the end i got frustrated and told to cancel they told then they wont give the money instantly it’ll take 45 days now its been 2 months and if i ask them they are like it’ll come when it will they have no decency to talk politely as well and simply they have taken my money and causing me mental stress.

I am receiving promotional messages even after 2 years of a/c [protected] closure.

Today

Rajan. Gupt., ajay. Singh., rajan. Gupt.
1 message
No attachment
1:45 pm
Fw: new connection still not installed very bad service
Hi pathetic, bad, miserable, pitiable, wretched, lamentable, ridiculous, deplorable, regrettable, derisory, tragic, unfortunate, laughable, lousy, distressing, depressing, dismal, saddening, appalling, painful, cheap, sorrowful. Services i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. The best joke is your team itself don't know when installation and activation will be done. But they always say sir in 15 mins installation will happen but that 15min never comes. Regards, dhiraj choudhari [protected]

Ajay. Singh., rajan. Gupt.
1 message
No attachment
1:07 pm
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. Regards, dhiraj choudhari [protected]

Rajan. [protected]@hathway.com
1 message
No attachment
12:58 pm
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation. Regards, dhiraj choudhari [protected] — forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected] regards, dhiraj choudhari [protected]

Yesterday
Renault
Ad

Ad feedback

Renault triber | now with amt
The renault triber comes with 5-speed easy-r amt that delivers an effortless and comfortable driving experience.
Book now

Punenodal, deepak. Sri... [protected]@ha.
1 message
No attachment
29 aug
Re: new connection still not installed very bad service
Today again false commitment. Mr gaurav team leader has again confirmed me yesterday that it will be installed and activated by today evening. Now i am calling him and he is not picking his phone. What a pathetic service. Account no : [protected] regards, dhiraj choudhari [protected]

Last week

Punenodal
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Hi, thanks for your response but sorry to say still there is no define timeline for resolution. Regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@... [protected]@ha.
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Waiting for revert regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@., digital. Mu.
1 message
No attachment
28 aug
Re: new connection still not installed very bad service
Can i expect revert? Still installation is pending regards, dhiraj choudhari [protected]

Deepak. Sri., [protected]@., digital. Mu.
1 message
No attachment
27 aug
Fw: new connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected] — forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

Digital. Mu., [protected]@.
1 message
No attachment
27 aug
Fw: new connection still not installed very bad service
— forwarded message — from: dhiraj choudhari to: [protected]@hathway.net sent: thursday, 27 august, 2020, 03:45:50 pm ist subject: new connection still not installed very bad service hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

[protected]@hathway.net
1 message
No attachment
27 aug
New connection still not installed very bad service
Hi i am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today. Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august. My account no is [protected] regards, dhiraj choudhari [protected]

Earlier in august

Dhiraj choudhari
1 message
Message has attachments
4 aug
No subject
Regards, dhiraj choudhari [protected]

Dhiraj choudhari
1 message
Message has attachments
4 aug
Fw: noc for irda certification_d7810
Regards, dhiraj choudhari [protected]

July

Sushant. [protected]@indusind.com
1 message
Message has attachments
15 jul
Manishk. [protected]@indusind.com
— forwarded message — from: dhiraj choudhari to: sushant. [protected]@indusind.com sent: wednesday, 15 july, 2020, 06:21:39 pm ist subject: regards, dhiraj choudhari [protected]

Sushant. [protected]@indusind.com
1 message
Message has attachments
15 jul
No subject
Regards, dhiraj choudhari [protected]

[protected]@dreamjobs.in
1 message
Message has attachments
11 jul
Dhiraj choudhari resume for idfc
Dear ritika, kindly find attached updated resume. Regards, dhiraj choudhari [protected]

Renault india
Ad

Ad feedback
Renault kwid rxl
Now available in 1.0l, manual and amt variants. Choose your favourite from the exciting range today. Book now.
Fw: new connection still not installed very bad service

Me
To
Rajan. [protected]@hathway.net
& 45 more
30 aug at 1:45 pm
Hi

Pathetic, bad, miserable, pitiable, wretched, lamentable, ridiculous, deplorable, regrettable, derisory, tragic, unfortunate, laughable, lousy, distressing, depressing, dismal, saddening, appalling, painful, cheap, sorrowful. Services

I am dhiraj chaudhari applied for new connection in 25th august 2020 payment was made on 25th evening it self. I was given an assurance that installation will be done by evening 26th august. I took up follow up but was given some or the other reason for not installing. Then it was told to me that installation will be done on 27th august by 1 pm. But no body turned out. Then i called up and was told to me that installation will be done in one hour time was 02:13 pm again no body turned out for installation. Then i called back and was told it will get installed today.

Is this the way to treat new customer. What a pathetic service. What about the payment done from 25th august.

My account no is [protected]

Your pune team is incompetent and is lazy even your nodal officers are not compitent. Not working as per the tat. I am still waiting for installation and activation.

The best joke is your team itself don't know when installation and activation will be done. But they always say sir in 15 mins installation will happen but that 15min never comes.

I am using Hathway internet in home, From hathway they offered me a best plan to change from my current plan, While changing the plan, The payment was made twice to that account. I have informed that hathway person to resolve the issue immediately, He said that the remaining amount will be utilized in next month.I have followed every day to cha But now they are saying for that amount high speed plan has been activated.
They didnt check with me for activating high speed plan and the amount also high.I Spoke to customer care also they are very rude and not ready to help. They are telling once any amount posted we will convert that higher amount into plan.
Please help me in this issue.
Offer plan : 471
But activated plan 942

Date : Aug 6th
Amount Paid : 942
Plan Amount : 471
My Contact Number : [protected]

Hathway Account Number : [protected]

Hathway Person Number Who offered this plan : +91 [protected]

Hathway Customer Care Person Number who i have contacted : +[protected]

Hathway Complain request ID : 26082020M531205

I have made the payment through LAZYPAY

First payment
Date : 6th Aug 2020, 06.40 pm, Rs . 471
transaction ID : LPTX[protected]

Second Payment
Date : 6th Aug 2020, 06.42 pm, Rs . 471
transaction ID : LPTX[protected]

Please do the needful

I closed my hatway account 3-4 years ago, but still get promotional SMS. I called to customer care and told to stop. but issue not resolved. My number is [protected]

Initially I requested for a new connection and I spoke with the agent.They said send me the documents required and I sent aadhar, passport size photo.They generated a payment link and we paid through that link.After all this happen one of his agent again call back me and said for your location there is no availability.I spoke with same agent which I have paid.since 6 days they are saying we will refund you still I don't get my money.I paid for 3 months plan 1767.0/- please help me to get my money back.
Thank you

Relocate the connection to be house, but they are keep closing the request without even contacting me.