I have purchased a vehicle (AVIATOR) a product manufactured by Honda Activa company in the month of March 2009, from Jupiter Honda, Dabagardens Branch, Visakhapatnam.
It has not been a year but the complaints are very more and the servcing centre service, or the spare sparts or the manufacturing is not at all good. Within a span of 7 months purchasing of vehicle regular problems are arising out of it.
1) The vehicle condition is not good, and the engine pick up is not at all good.
2) The mileage of vehicle is very less i.e. between 30-35 km per litre. (Till day the vehicle runned only for 2500km, very early the mileage came down after 500km only)
3) The vehicle is having a special feature Disk Brakes, but normal brakes are also not working.
4) Service centre workmen are taking responsible while performing their duties, and handling the vehicle very negligently and they are answers are very reckless and negligent in manner.
5) When compared the vehicle condition is getting bad after getting service done, this the way the service of company is..!
6) The spare parts are usually getting damaged and even after replacement they are not working atleast for one month.
7) Self-start, kickrod nor choke are working in good condition.
8) When all the above reasons are discussed in person and gaved a complaint there is no responce from the company end.
*9) Recently I gaved my vehicle for 3rd servicing, and when the vehicle is returned the speedometer and headlight are not working, when the same was informed to the members of servicing centre their anwers are rude and negligent pointing out that the damage is made by me only.
*10) Apart from this all I made the replacement of headlight from my hand costing Rs.191/- and it has not been atleast one month, with in a span of 20 days it again got damaged.
The company nor the members of service centre are not taking any responce and they are laughing at the customers while they are feeling very sorry for their service. The same issues were raising with almost all the customers of the Dabagardens branch when I personnely spoken to them.
* The service centre people are saying that their salaries are very less and the work being done is more when compared to their pay's. They themselves are reporting that the Aviator model is failed in market. If so when making a purchase why they are blauffing the customers for their profits.
The Govt. is pleased to take action over this, and atleast help out the other customers who are facing the same problems from different territories also. There were more than 158 complaints made from customers, but why there was no responce from the Govt. end also. As customers we have the right to claim even for a single ruppe paid in purchasing product.
Jupiter Honda — Default in Manufacturing Spare Parts
I am the owner of 2 wheeler vehicle (Aviator - a product manufactured by Honda) purchased from Jupiter Honda, in the month of March 2009.Spare parts are getting damaged frequently within a span of one or 2 months. Inpsite of repeated complaints made to the company in self, there was no positive responce except showing negligence. Even the pickup or engine capacity are not good. Recently I made a change of Head light bulb costing around Rs.191/-, it has not been more than one month again it is not working.
May be claim amount is less, but the mental agony is very high for frequent complaint arising on vehicle.