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Hyundai Motor India Complaints & Reviews

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Updated: Sep 17, 2025
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B
berryred
from Tiruchengode, Tamil Nadu
Mar 14, 2011
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Address: Kannur, Kerala

Dear Sir,

My Hyundai i 20 purchased in the year Dec 2009 is having a serious problem. The front brake calliper noise ( as the dealer says) right from beginning. At each service they does something and it stops temporarily and few km run it starts again. Now I am fed up with the problem. The dealer seems not interested in my case. The noise is unbearable. The warranty of the car expires by Dec 2011. Kindly help and do something about it.

Mathew
Aug 13, 2020
Complaint marked as Resolved 
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    shivmaheshpandey
    from Kolkata, West Bengal
    Mar 14, 2011
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    Address: Faridabad, Haryana

    dear sir,
    I would like to inform you that My car HR 29 U 6359 have starting probelom since 11/03/2011 I informed to FX Hyundai and his technician lift my car for proper treatment at 10.A.M.on dated 11/03/2011
    When I asked my car status then Mr. manoj Kr Service engineer informed me that we are not able to search your car probelom and we continue searching probelom at 12.00 A.M.
    last time 6.00 P.M.on dated 11/03/2011 I asked to Mr. Manoj Kumar but he repeated same answer.
    I asked to Mr manoj at morning 10.00 A.M.on dated 12/03/2011 then He reply me that Your car's sensor is not working so that when part is available then your car's fault will be remove.hearing this type of answer I talk to Mr.Mathur General Manager of FX hyundai at morning 10.30 A.M.who reply me I am taking feed back of your car then reply you.after 2 hrs I asked to Mr. Mathur then he informed me part of your car is not our stock. I asked to Mr Mathur How many time taking you for repair my car? Mr. Mathur informed me that we can not do any thing two days due to saturday & sunday.
    Mr. Mathur can not proper reply to me regarding my probelom.
    After then I talk to Ms.Seema who reply me I try to best possibility but not ensure time to remove my car fault .
    I had purchased Car on dated 4th May 2009 with warranty for period three years.from Fx Hyundai faridabad.

    Today I try to talk ms Seema but Ms. seema is not talk to me.

    I am suffering this probelom last four days but not care by service center nor hyundai.
    Thanks with Regards
    S.M.Pandey
    House Nos.506 Sector 10 faridabad
    [protected]
    Aug 13, 2020
    Complaint marked as Resolved 
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      P.JEEVA
      from Delhi, Delhi
      Mar 12, 2011
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      Address: Karnataka

      I have purchased i10 Magna with Sunroof in 2008. The Car was detailed with M/s. Advaith Motors (P) Ltd, ITPL, Bangalore 560048 on 07/03/2011 for regular Servicing. As there was a problem in the EPS Power Steering, I requested them rectify the same. But, I have been informed that the Electronic Power steering has failed and cannot be repaired.The same has to be replaced with a new one at the estimated cost of Rs 21,000(app).

      I sincerely hope that this cannot be considered as normal wear and tear and the user is not responsible for the failure of the EPS. I have further information that it is a common problem with i10 and there is no Guarantee that the EPS will work properly after replacement. If that is the case, your Vehicle is totally unsafe.

      It is my humble request to M/S HYUNDAI to replace the defective system free of cost.

      Kindly note that this is my second car from Hyundai and I had the privilege to enjoying Santro for more than 4 years without any problem before buying this car.

      It may please be noted that buying car is not a gamble and any problems like defective components / Electronic Models etc, the customer cannot be penalized. In fact, the OEM has to replace it as being done in USA & Europe.

      THE CAR IS OFF THE ROAD SINCE 07/03/2011, IAM FACING IMMENCE DIFICULTIES IN ATTENDING OFFICE AND OTHER PERSONAL WORK

      .RESPONCE FROM YOUR AUTHORISED SERVICE PROVIDER IS VERY VERY CASUAL.I HAVE LODGED ONLINE COMPLAINT WITH HMIL AND SPOKEN WITH YOUR PERSON.AGAIN, I WAS ASKED TO WAIT FOR ANOTHER 48 HOURS.IT IS NOT THE WAY YOU WILL TREAT YOUR CUSTOMER.I AM TOTALLY DISGUSTED.
      Aug 13, 2020
      Complaint marked as Resolved 
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        Sameerg1
        from New Delhi, Delhi
        Mar 8, 2011
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        Address: Ludhiana, Punjab

        Hi

        This is in regard to corporate discount not paid by MRG Auto Ltd. in Ludhiana.
        Last year I purchased an i10 from this showroom. The salesman and the manager had promised me to give a corporate discount at the time of purchase.

        I bought this car in March 2010 and it has been complete 1 year and still I haven’t got the discount as promised.

        After so many repeated efforts, my corporate discount is not credited in my bank a/c.

        Hyundai India has prestige.

        But M/s MRG auto Ltd. is not responding well to us. I think that I have committed a mistake to purchase a car from them.

        We have had faith in Hyundai India, but M/s MRG auto Ltd. is not equal to that faith and we lost our corporate discount.

        It would have been better if I had gone to some other car dealer.

        These kinds of incidents by the arrogant Hyundai showroom people damages the company reputation.
        I had a santro before buying i10 as I was a satisfied customer, but after this incident I will not recommend anyone to go for Hyundai cars as the customers are getting cheated.

        Thanks,
        Sameer
        Aug 13, 2020
        Complaint marked as Resolved 

        Hyundai i10 — Corporate Discount

        Sir I purchased i10 Hundai car form your dealer M/s Dhoot Moters Aurangabad (maharashtra) on 28.09.2009. At the time of purchasing dealer give the promiss of corporate discount Rs.4000/-. within two month but till today we have not received any amount from Dealers or not from Hundai motors
        Also i don't know who will be the responcible for delay of payment. But definately it reflect the bad image of Hundai. Please look into the matter and let me know the position as early as possible.
        I am working in LIC of India as a Officer.

        Hyundai i10 — dint get the discounts evn after booking the car in stipulated time

        dear sir
        i hav booked my hundai i10 by paying 10000 rs as check with the condition of picking up the vehicle on 9th jan 2010 with the ci hundai agency at bhopal. their executive told that i wud get all the discounts offered at the time of booking. aftr two three daz i got a call from some other person from agency that i had to deposite 50000 rs oderyz they wont giv all those discounts. as i was out of station ( which i made clear) i cudnt pay the amount. now they are not giving me the vehicle with the discounts they promissed.
        wat can i do now?

        Hyundai i10 — Beam damage

        Dear sir .
        My own car no.U P 62 Y 3645 has damaged on 2nd may & i have complain & send my car to Ganpati motors vns.till 7th may
        but at this time i have no result for my car so plz. check my complain & so fast reliese it from your workshop.
        If i told them for soon fast then they say that why you take Hundai why you not take maruti.
        Sir reply me fast on my mo. no. [protected].

        elite i20 bumper bottom part not fixed

        bumper bottom part not fixed after the replacement of bumper at POTHENS HYUNDAI MARUTHOOR
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          mythili8568
          Mar 7, 2011
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          Address: Andhra Pradesh

          Respected sir

          I have puchased i10 Next gen car in the month of Nov 2010 with paying full cash to Lakshmi Hyundai in Kukatpally. On March 2 rd 2011 i have the clutch break down for the new car.I feel this is manufacturing defect.I had to pay Rs.8153 rs for the repair of the same.I strongly feel this needs to be reimbused.

          INVOICE NO: B[protected]

          DATE 02/03/2011

          C[protected]
          VIN : MALAN51CLAM761177

          KINDLY DO THE NEEDY,

          Regards
          C[protected]
          Aug 13, 2020
          Complaint marked as Resolved 
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            P
            punyadeep
            from Pune, Maharashtra
            Mar 3, 2011
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            Address: South 24 Parganas, West Bengal

            Dear candidate

            Your Resume has been selected by Hyundai Motor India ltd Company HRD. Ihaveattached your Appointment Process letter with this email. Kindly seetheattached file for more details. Note - you can call in official workingHours Monday to Saturday – 9 Am to 5 Pm, Company H.R. Department email id: ([protected]@directappointhrd.com)

            (Executive Director -H.R.Department)
            Mr. Rohit Sharma .

            [protected]

            (Executive Asst. Director-H.R.Department)

            Mr.Shobhit Kumar

            [protected]


            1 Attachments -
            +1 photos
            Aug 13, 2020
            Complaint marked as Resolved 
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              P
              pankaj chaudhary attri
              from Patna, Bihar
              Mar 1, 2011
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              Address: South Delhi, Delhi

              I took my santro car for service on Hans hyundai B-31 jhilmil industrial area, shahdra,Delhi-110092 . I complain about rear wiper, not working properly, without checking it carefully they told me to change the motor of that wiper in 5000 rupees thus I refuse to them and than I took it to a local garage ,there only a minor wiring problem was found. After that I complain to them on their email address but no response was given to me. my email address is [protected]@gmail.com
              Aug 13, 2020
              Complaint marked as Resolved 

              Hyundai Santro XL — Traumatic experience with hyundai

              Dear Sir,

              Request you to guide me as my vehicle Santro XL got broke down due to starting problem.When we approached the service centre of hyundai based at Patna then we came to know that valve has broken due to which Head & Piston have also got damaged.After a long follow up with the Hyundai company my car was repaired by replacing 2 piston & repairing the engine Head instead of replacing it.Now, I am worried that although the company has repaired my car without charging any money as car was in warranty period but if such problem arises again then who will bear the cost as such kind of
              problem faced by me is due to some manufacturing defect in car.My well wishers has advised me to go for a consumer complaint since the vehicle was purchased in Sept'07 & has run only 5000 kms so ideally
              hyundai company should replace the engine instead of repairing it.

              My vehicle details:

              Registration No.-PB02AY1404
              Owner Name- Kumar Abhishek
              Kilometer Run when my car broke down-4963 Kms.


              Seeking for your valuable guidance in this regard.

              Thanking You,

              Kumar Abhishek
              [protected]
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                S
                Sandeep3i
                from Delhi, Delhi
                Feb 28, 2011
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                Address: Ghaziabad, Uttar Pradesh

                Hi All,

                I had purchased a new i20 Magna in Nov 2010 from Capital Hyundai Noida. My car had one feature i.e., Manual Gear Shift Indicators and after first service this feature is not working. I had logged the complaint to the same service center and they are telling me that this feature does not come in this model though being a owner of the car i have used this feature for more than 2 months and have shown the same feature to my friends also.

                I have visited the service center twice but they are unable to diagnose this issue.

                If any one face the same issue and got it solve please let me know.

                Thanks,
                Sandeep
                [protected]
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                  Rohan Arora
                  from Agra, Uttar Pradesh
                  Feb 26, 2011
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                  Address: North Delhi, Delhi

                  I got my new Hyundai I20 car serviced for the first time and has been going through a lot of difficulties. My car went to the Deep Hyundai, Peeragarhi service station in an excellent condition; however I got it back with a lot of faults. The car was not getting started the very next day of service. I contacted the service station and the mechanic told that one of the engine parts got damaged due to faulty service and some part needs to be replaced. They towed away the car and it’s been more than one week and I’m still waiting for my car to be returned. The service station guys are giving unacceptable excuses and the car is lying there in the same condition for a week.

                  I had lodged a complaint in their customer care center and been provided with the complaint no.[protected], still no resolution of my problem.

                  This is the worst customer experience I ever had and want a strict action to be taken against the organization.



                  Please help me regarding this case.



                  Name: Rohan Arora

                  Mob: [protected], [protected]

                  E-mail- [protected]@gmail.com

                  Car make and model: Hyundai I20

                  Registration no.: DL4C AP 5458

                  Purchased the from Deep Hyundai, Mangolpuri showroom

                  Service station: Deep Hyundai, Peeragarhi, PH:[protected],[protected]
                  Aug 13, 2020
                  Complaint marked as Resolved 

                  Hyundai / i20 — Bad experience with dealership

                  I booked Hyundai i20 Magna diesel at Orion Hyundai Gurgaon on 4 May 2010. I was told that the car would be available soon. Then the day I was going to get the final draft from my bank, I came to know that inspite of my booking, the available cars were given away as the road tax was going to be raised. I was not for once informed that the car that was booked by me was going to be given away and I was not even asked if my finance is ready or when will it be ready. I was told that I will have to pay as per the new tax rules and will have to wait atleast 2 weeks more. After about 18 days I received a call saying that my car had arrived. I collected the draft from the bank and informed the dealership that I am ready to take the car.But since I got the draft on a saturday I told them that I can get the car latest by Monday. Again to my disappointment, when I talk to the MD of Orion Hyundai he says that he came under pressure from another customer and gave the car to him on immediate payment. To top it all he blames me for not making a payment in advance! This is so annoying! Now he says it will take another week for another car to come from Chennai. These people have no value for customer relationship. Anybody willing to give extra buck is given the car- those who have booked may go to hell! What to do with these people?

                  i20 hyundai motors ltd. — car serviced faulty part not replaced

                  my name is Naresh Aggarwal and this is in reference to service reciept no 77613 for my hyundai i20 DL4C AV 3577,for which service was done from Himgiri service station situated in udyog nagar ,peera garhi,Dated :30/12/2010 even after formally communicating the fault in my car which is related to ignition the problem is that my car takes hours to start i got it checked 2 months ago from a mechanic of the same service station who confirmed that the problem is with fuel pump nd i should get it replaced but when i gave my car to get repaired on date :30/12/2010
                  my number is [protected] do call me if required
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                    ravin80
                    from Mumbai, Maharashtra
                    Feb 25, 2011
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                    Address: Hyderabad, Andhra Pradesh

                    Hi,

                    I had bought a Hyundai I-20 Diesel Car, Sportz Version from Talwar Hyundai and from the day 1 there is a problem in the Gear Box as its noisy and vibrates a lot. The pick up of the car also was very bad. I had given the Car to Lakshmi Hyundai and its been given to them for over 16 working days now.

                    The Co has not been able to figure out the exact problem and are just researching on the same. The part which needs to be replaced is also a trial and error method.

                    I want a new car to be given to me as this Car is hardly 3 months old and the problems are from day 1 itself.

                    Can anybody please help me out?
                    Aug 13, 2020
                    Complaint marked as Resolved 

                    Hyundai Motors India — Non Responsive Company in every respect

                    Can I get the contact details of the CEO/ MD of Hyundai Motors India Limited?

                    The company's response to enquiry is shameful - This is a company from which you cannot buy.

                    Tried to get a car dealer to contact me for their premium offering, requested the company HQ and all I recd. was an e-mail asking for details of the errant dealer.

                    Good work and an excellent example of how to keep the customers away.
                    I emphathise with you fully. Typical Korean mentalilty, no humanity.All they are doing is, cheating people in India and siphoning money to their bloody country.
                    dear sir,
                    I am owner of your hundai i 10 car purchased in 2008
                    my regestration number is gj-1-hq-3642
                    Since i had purchased the car i always complain for my stearing problem.
                    but al the time it wil be ok its a new car and so on.
                    but last saturday i had a severve problem with the car and the stearing was stuick up
                    i fel that its a truck stearing or what
                    after caling your service provider he says its a company fault.so they pick up my car from my home.
                    but now after 7 days they don't have parts and al is sent to head ofice and company.
                    this is causing inconvience to me and my family. i had to move aroung 50 kms per day by rikshaw and my family has to borow car from relatives.
                    I hereby request to lok into the mater and do nedful.a
                    or i had to move to consumer court for legal action.
                    no responce is ben given from your tal fre numbers also.
                    tanay shah
                    [protected]
                    HYUNDAI COMPANY IS TERRIBLE I AGREE FULLY, NO ONE SHOULD BUY A HYUNDAI CAR
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                      A
                      ASHOK KHATANA
                      from Mumbai, Maharashtra
                      Feb 25, 2011
                      Resolved
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                      Address: Faridabad, Haryana

                      DEAR SIR,
                      i have a hyundai accent reg. no HR-51-AJ-7299
                      Ownership of the vehicle is V S STEELS
                      the main problem in vehicle is STARTING / SELF
                      I am already visited many time but i didn't get positive response from FX HYUNDAI FARIDABAD
                      SO,I request to you take the action as soon as possible

                      I AM WAITING FOR YOUR POSITIVE REPLY

                      THANKS & REGARDS

                      SURENDER KHATANA

                      V S STEELS
                      60 ft road,jawahar colony nangla chowk

                      NIT faridabad Haryana

                      MOB NO. [protected],[protected]
                      Aug 13, 2020
                      Complaint marked as Resolved 

                      hyundai accent — no timely delivery and availability of parts

                      hy
                      i have given my accent at OSL Hundai cuttack on 29th april,
                      as per complain i have to change the timming chain . your service center promised to deliver the vehicle on 2nd may. but iam sorry to say that till today no body has attened my vehicl and not giving any definite time to deliver. as per service engineer in your show room they dont have spare sparts replace .
                      here i want to say that why company not putting the spare for the service. please kindly arrange to deliver the vehicle with in three day.

                      advice the show room to keep the spare sufficiently for your hundai customers so that they may not think about any other brand.

                      thanking you
                      bhakta pattnaik
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                        shalaka Bhalerao
                        from Pune, Maharashtra
                        Feb 25, 2011
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                        Address: Pune, Maharashtra

                        Dear Customer Care Executive of I-20

                        We purchase the Vehicle from Kothari Cars Pvt Ltd in the month of Oct. 2010 bearing Vehicle No. MH-14-cc-9937. We received the good service time to time from Kothari Cars from Mr. Rahul Lonakar. After 10 to 15 days (from the date of purchase), we are getting the problem from some Noise in suspension, i.e. from back side of driver seat. Please help me from problem, as it is new vehicle. Or inform me the reason.

                        Thanks and Regards,
                        Shalaka
                        Officer :- HR and Admin.
                        Cell No :[protected]
                        mail id :- admin.[protected]@silworld.in
                        Aug 13, 2020
                        Complaint marked as Resolved 
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                          shubhs
                          from Jabalpur, Madhya Pradesh
                          Feb 23, 2011
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                          Address: Bhopal, Madhya Pradesh

                          hi,
                          1.) MY CAR IS IN NARMADA HYUNDAI SERVICE CENTRE IN BHOPAL SINCE 26 DEC, 2010.
                          2.) IT TOOK THE COMPANY(HYUNDAI MOTORS) & THE CAR DEALER COMPLETELY 54 DAYS TO GET BACK MY CAR IN WORKING CONDITION.
                          3.) REASON FOR DELAY WAS NON-AVAILABILITY OF REQUIRED PARTS IN THE REGIONAL DEPOT OF HYUNDAI.
                          4.) FOR THE ABOVE REASON I HAVE TRIED TO APPROACH SEVERAL SENIOR OFFICIALS OF HYUNDAI AT THE BELOW MENTIONED E-MAIL ADDRESSES:-
                          (A) [protected]@hmil.net
                          (B) [protected]@hmil.net
                          (C) [protected]@hyundai-motor.com
                          (D) Arvind.[protected]@hmil.net
                          5.) BUT TO NO RESPONSE.
                          6.) THE VEHICLE IS FINALLY READY AT THE WORKSHOP BUT QUESTION IS, IS HYUNDAI GOING TO PAY ME FOR THIS INCONVENIANCE REACHED TO ME?
                          7.) I HIRED A PRIVATE FOUR WHEELER FROM THE LOCAL MARKET @ RS 400/- DAY TO MEET MY DOMESTIC NEEDS. IF NOT CONSUMER CONVENIANCE WHY CANT HYUNDAI PAY FOR THIS LOANER CAR WHICH I HAD HIGHERED.
                          8.) I AM SURE THERE IS AN OPTION FOR THIS BECAUSE ON 15TH FEB I WAS OFFERED THIS OPTION BY ONE OF THE AREA MANAGER'S OF HYUNDAI OF MAHARASHTRA ZONE, MR DESAI.
                          9.) IF HE CAN OFFER ME THIS OPTION SO LATE THAT IS AFTER 48 DAYS, QUESTION IS WHAT FOR THE 48 DAYS WHICH HAD ALREADY PASSED?
                          10.) I WANT THE COMPANY TO PAY FOR THIS INCONVENIANCE REACHED TO ME.
                          THANK YOU.
                          MR SR SRIVASTAVA
                          Aug 13, 2020
                          Complaint marked as Resolved 
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                            sunirjharpandey
                            from Delhi, Delhi
                            Feb 21, 2011
                            Resolved
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                            Resolved

                            Address: Murshidabad, West Bengal

                            I am sunirjhar pandey from Behrampore ,Murshidabad ,West BengalI.Sir I am Physically Handicapped and for this I have purchased the car for best communication from my home to school and vice-versa.I have purchased santro GL F/L BS-IV FROM K.R Hyundai , Behrampore on 17th Jan,2011.Within 3 days from the date of purchasing problem gets occured in the vechiles. I have noticed that there is uncertain engine overheating .When I went to the dealer and told that there is uncertain engine overheating then they told that get the car to the showroom and they managed to repair the problem. After some days there is another problem encountered in the new brought Santro. And the fact is that the problem has been concluded by experience driver and he concluded that self starter get damaged and it is not self sufficient to start the engine. It's engine sound is not up to the mark and it's occured rather other type of sound. And the main thing is that It is new brought santro and it's get defected within few days and how it is possible. I am giving the Vechile clarificatrion--- Vechile's chasis no. MALAA51HLAM617801M and Engine no. is G4HGAM167310. As I am a customer and I am middleclass man and If I can afford
                            4 Lakhs then it is very huge amount for me. The dealer K.R. Hyundai Behrampore has ill behaviour for the customer side and this hits the company reputation that's we call Hyundai. The only thing I WAnt is the justice . I have purchased new car so I couldn't managed to get car repair.If It's Get trouble it's a fault of company and dealer. So I can't compromise
                            Aug 13, 2020
                            Complaint marked as Resolved 
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                              M
                              Mahendra Vikmani
                              from Baramati, Maharashtra
                              Feb 19, 2011
                              Resolved
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                              Address: Mumbai City, Maharashtra

                              Re: Hyundai Motors India Ltd. Complain #[protected]
                              From:
                              mahendra vikmani <[protected]@yahoo.co.in>
                              Add to Contacts
                              To: Customer Relations <[protected]@hmil.net>
                              VERY URGENT & SERIOUS

                              Attn:-
                              Chief Customer Service Manager (Customer Relations),
                              West Regional Office.
                              Ref: Hyundai Motors India Ltd.

                              Ref: Hyundai Motors India Ltd. Complain #[protected] Dated: 02/02/2011


                              I fail to understand why have I been send the same reply from your end again and again from your end over this issue?? It's shameful from your end to not respond to our emails personally even after prompting this issue so many times, and I have been receiving the same email seeking 3 days grace to look into the matter from your Hyundai Customer Care. I had emailed you about the issue on 31st of Jan'2011 for which nobody from Hyundai customer service replied to. After which i had to send a reminder email about the same on 8th Feb'2011. and at that time I had received the same email on the same day as I did today from your end to take some action within 3 working days. but its been more than a month that i have been following up with you regarding my problem but haven't got any satisfying response from your side. i don't see you taking this matter seriously which might force me to take a legal action against you and your services at your risks and cost.

                              Yours Sincerely
                              Mahendra G. Vikmani

                              From: Customer Relations <[protected]@hmil.net>
                              To: [protected]@yahoo.co.in
                              Sent: Thu, 17 February, 2011 9:20:38 AM
                              Subject: RE: Hyundai Motors India Ltd. Complain #[protected]

                              Dear Customer,
                              We thank you for writing to Hyundai Customer Care.
                              Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
                              In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-

                              HMIL East Regional Office Service Support Mr. Chaitanya [protected]
                              (West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Preeti [protected]

                              HMIL North Regional Office Service Support Ms. Neetu [protected]
                              (Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Mr. Pradeep [protected]

                              HMIL Central 1 Regional Office Service Support Ms. Jayshree [protected]
                              (Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms.Aparna [protected]

                              HMIL Central 2 Regional Office Service Support Ms. Nishu [protected]
                              (Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Aankhi [protected]

                              HMIL South 1 Regional Office Service Support Ms. Latha [protected]
                              (Tamil Nadu, Kerala, A & N, Hassan, Bangalore, Shimonga,Mysore, Tumkur, Chickmanglur, Davangere ) Sales Support Ms. Avanti [protected]

                              HMIL South 2 Regional Office Service Support Ms. Shivani [protected]
                              (Andhra Pradesh, Rest Karnataka) Sales Support Ms. Shivani [protected]

                              HMIL West Regional Office Service Support Ms. Swapna [protected]
                              (Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita [protected]

                              For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.

                              Thanking you and assuring you of our best possible services at all times.

                              Regards,
                              Hyundai Customer Care, India
                              Aug 13, 2020
                              Complaint marked as Resolved 
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                                M
                                Mahendra Vikmani
                                from Baramati, Maharashtra
                                Feb 19, 2011
                                Resolved
                                Report
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                                Resolved

                                Address: Mumbai City, Maharashtra

                                Attn:-
                                Chief Service Manager,
                                West Regional Office.
                                Ref: Hyundai Motors India Ltd. Complain #[protected]

                                Mahendra Gangji Vikmani,
                                361/14, Babubhai Terrace,
                                Dr.Ambedkar Road,
                                Matunga (E),
                                Mumbai-400019
                                Date- 16/02/2011
                                To,
                                Mr.Sachin Parekh
                                M/s Addish Marketing,
                                Vile Parle (E)
                                Mumbai-400057
                                To,
                                Mody Motors Agencies Pvt. Ltd.
                                Chavda industries, besdised Nirman Industrial Estate,
                                Opp. Parija C.H.S.L,
                                New link road,
                                Malad(w).
                                Mumbai-400064
                                To,
                                Hyundai Motors India Ltd. (West region),
                                Andheri Kurla Road,
                                Andheri(E)
                                Mumbai-400059


                                Subject :- Complaint about the delivery of damaged vehicle i.e i10 Hyundai make.
                                Chasis no. 7690407
                                Vehicle no MH 01.AV 6905
                                Delivered on 17 – 01 – 2011
                                Sir,
                                I purchased the above car on behalf of my brother Mr.Laxmichand Vikmani, I am the attorney holder of my brother, I have POA of my brother, Through your company on 17th Jan 2011 at about 11.30 A.M. the delivery was accepted by me after paying Rs.8100 for extra accessories.
                                While accepting the delivery as usual we had full faith that the vehicle would be in complete Good- worthy condition and not even a scratch on it.
                                I accepted the delivery and took out the vehicle from your showroom and I found that the petrol tank was empty thinking that the petrol being insufficient to reach Matunga from Vile Parle. I turned the vehicle on a nearby petrol pump viz Adarsh Service Station, Nehru road,Vile Parle (E) and asked the service man at the petrol pump to fill the tank full. I filled the tank at about 12.05 P.M. Then the serviceman found the petrol tank was leaking and when he went beneath the car he observed that the petrol tank as well as the chasis and other protruding parts of the brand new car were extremely damaged. The service man asked me not to drive the said car in that situation or else it would catch fire and I would sustain irrepairable loss including physical harm.
                                I then contacted you through phone and brought it to your staff member Ms.Chaitali who delivered the car to me. He sent a driver named Shivam to get the car to your showroom. I then handed over the keys of the car to Mr.Shivam as per the direction of Mr.Shivam who then towed the car to your showroom. I thus lost Rs.1893.30 initially towards the leakage of petrol.
                                I was handed over the documents of the car which are in my custody now. Next day I contacted Ms.Chaitali about the vehicle where upon I received the reply that the vehicle has been sent to service station and after receiving the report she would inform us about the progress.
                                I waited for 3-4 days but no response or reply was received from your centre. I thereafter contacted Ms.Chaitali and asked about the chief executive of your company. Then she gave your name and asked me to contact you.
                                I contacted you on phone when you told me that you would inquire and inform me on the next day. After about 2 days i.e. on 22nd Jan 2011 you told me that since we have received the delivery of the vehicle it was our responsibility and he shrinked his hands and whatever damages was caused it was for us at our own expenses and gave me the estimate of Rs.32000/- towards repairs and replacement of the petrol tank and further alleged that I must have got the car damaged while taking the car to the petrol pump.
                                Further to surprise me, you suggested that neither myself nor you should suffer the damage. I should prefer the claim through the insurers “Tata AIG” so that both o[censored]s would be exonerated from the expenses.
                                Thereafter your representative Shri. Patil approached at my brother’s office and took his signature on some blank forms purposed to be the insurance claim and the contents whereof later filled I was not aware.
                                To my utter dismay, I found that the contents filled in were wrongly and misguidedly that the accident took place at about 5.00 P.M. on 17th Jan 2011 between Matunga and Dadar when the car was stationary in your showroom. Thus I was not responsible for damages.
                                M/s Tata AIG suspected some foul that the delivery and the accident caused on the same day and they sent their surveyor Mr.Indrapal Singh to record my brother’s statement and he narrated the truth to him and he found the variation in the claim form and my statement recorded by Mr.Indrapal Singh. The statement of the driver whose photocopy of discuse was attached with the claim form also denied to have driven the car on historial day. In his statement he has added that when he took the delivery from M/s Modi Motor Agencies Pvt. Ltd., Goregaon he found that there was some defect in the vehicle and he left the car in your showroom in that state.
                                M/s Tata AIG then on the variation of the three statements rejected the claim.
                                On 25th Jan 2011 at about 3.30p.m. I , yourself, Mr.Rakesh and one Mr.Atul Parekh had a conference to solve the problem. In the meeting Mr.Rakesh admitted that driver Mr. Wasim Shaikh had complained to him that there was some defect in the vehicle.
                                After realizing your mistake you kept mum on that day and on 28th Jan 2011 you called me at your office and suggested to share the loss spending equally. I rebutted your offer there and then asking you to make good of the damage.
                                I enquired price of the fuel tank of the said car and I knew that the same was a partly on to the toe of Rs.4700/-
                                I then realized that your quotation was either exorbitant or may be the car must have sustained more damage which was hided by you.
                                Again you contacted me and called me at your office. Myself in the company of my elder brother Satishbhai and my friend Kamalbhai visited your office on 1/2/2011 at around 3.30.p.m. Whereupon you told us that you had convinced M/s Modi Motors and all should bear the expenses equally i.e. 1/3 rd and you further quoted the estimate of Rs.50000/- All o[censored]s suggested that they along with you should visited Modi Hyundai’s workshop at Goregaon and confirm your statement and you flatly refused to accompany.
                                I and 2 of the above companions then visited Modi Hyundai’s workshop and saw the car and finding the damages in the new car I refused to accept the car and demanded a new car from the showroom.
                                Denying our suggestion M/s Modi Hyundai gave the repairing estimate approximately Rs.25000/-
                                Another surprise arose when I received a phone call from Mr.Patil the representative of M/s Tata AIG that you have submitted a claim (repeating the same form) without intimation to us and he further told that we would never succeed in recovering the claim. We therefore withdrew the claim.
                                I cause to know that you thereafter went to M/s Modi Hyundai to see the car and thereafter requested me to accept the delivery of the said car after fully repaired at your cost. I did not accept the offer and sent you an email on 5/2/2011 asking you to replace the car by a brand new car or pay back the money (cost of the car) with interest and other expenses. When I have paid the money for a brand new car, why should I accept a damaged (accident) car??
                                Since there was no response from you on our demand. I am left with no alternative other than to proceed against you before consumer’s forum for the redressal of my grievance, holding you responsible for all the cost and consequences and even for my precious time which was wasted and the mental trauma I & my family have gone through, within 2days of the receipt, hereof which please note.
                                Yours Truly,
                                Mahendra Vikmani
                                C.C.
                                1) The Sr. Inspector of Police
                                Vileparle Police Station.
                                Vileparle (East), Mumbai
                                Enclosed:
                                Related Documents total pages 19.
                                Aug 13, 2020
                                Complaint marked as Resolved 

                                Hyundai I - 10 — Complaints - Subject: Replacement of Power staring assembly under warranty period

                                Subject: Replacement of Power staring assembly under warranty period
                                Sir,
                                It is to submit that my self Flt lt Vishy Chaudhary 12 Wing IAF, Chandigarh purchased I -10 on[protected] from M/S Charisma Gold wheels P Ltd Chandigarh, Engin No. 419372, Chasis No. 069288 Reg. No. CH 4C 9623.
                                Till date my car has covered only 7700 Km. It is to inform that all of sudden my car power starring is not working and the light of FPS does not off after the start of Engine. The vehicle was shown to M/S Orion (Dealer at Hisar). To the dealer (Mr Satyamurthy Service Manager) understanding it has technical defect. Since my vehicle is under warranty period therefore you goodself is requested to get it replace at the earliest.
                                Although the few month delay in service has happened since most of the time I was using my other vehicle as well.
                                I remained out of station for one or the other assignment
                                Therefore, it is requested that Hisar dealer may be directed to get it replaced at the earliest in order to avoid ongoing inconvience in future.

                                With regards

                                Vishy Chaudhary

                                CC : Orion Motors PVt. LTD 7th KM Stone Op. BBMB, O. P. Jindal Marg Hisar
                                A regular complaint for the i10! Hyundai should be bothered tat their power steeringstops working at an alarming rate

                                Hyundai I-10 — Misuse ACT

                                Orion Hyundai
                                I have found number of times they make the AC of your CAR on, usingyour car's the battery, so that patrol will remain as it is, and keep working.

                                I complained to the supervisior, but does notmake any progress.
                                Always purchase a new car from authorized car dealer..
                                sub-dealers are deal in a lot & purchase a damage cars from authorized dealer & supply their customer..

                                Hyundai I - 10 — SPEED AND BODY NOT IN ORDER

                                Hello,

                                we bought a santro i-10,from samara hyndai dated[protected],silver colour,<magna>

                                car no-DL-3C BR 7008,Chacis no-MALAM51CLBM951858,Engine no-G4LABM704195.

                                From day one we bought the car,its speed is like we diving a auto rickshaw and the driver side bumper and accesories are just giving a lot of noise.

                                pls i would like u to see in to this matter.

                                i hope u will take my request on priortity basis,as the car is totally new and hyndai has its name for good services.

                                for my emergency contact no are-[protected].
                                [protected].

                                refund of booking amount

                                Express Hyundai, BMK automobiles, Kodambakkam, dealer of Hyundai cars refuses to refund booking advance of 10000 even after 14 days of cancellation of order Premalatha V Menon [protected]
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                                  A
                                  ashues
                                  from Alampur, Telangana
                                  Feb 16, 2011
                                  Resolved
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                                  Resolved

                                  Address: Chennai, Tamil Nadu

                                  Hyundai i10 kappa2 Magna 1.2 was delivered to us on 07.01.2011 by M/s DSC Hyundai dealer at Nandanam Chennai after completing all formalities namely, insurance and registration of the vehicle. The car with registration No.TN-05-AH-0153 was used between 07.01.2011 to 26.01.2011 with travelled kilometers just 216 only. On 28.01.2011 at 7.45 pm, in the parked condition at my house, with a big bang in front side engine fire emanated with flames quickly spreading entire portion of the engine side. With the help of my neighbours the fire was extinguished immediately after 15 minutes of hard labour. The Hyundai toll free service was immediately called in and the vehicle was towed to DSC Workshop at Saligramam. But still we dint get any reply from those people. Please help me
                                  Aug 13, 2020
                                  Complaint marked as Resolved 
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                                    H
                                    Hariharan.N
                                    from Bengaluru, Karnataka
                                    Feb 16, 2011
                                    Resolved
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                                    Resolved

                                    Dear Sir,

                                    I was the proud owner of Hyundai in spite of the fact that Bohra Hyundai of Chennai made me incurr a loss of a few thousands od Rupees due to taking tax card for three months in spite of collecting money for one year. This came to light one year later and I had to pay fine as well.

                                    I had long forgotten same but the experience with your Pondicherry and Thirunelveli dealers due to some design fault in the fuel tank entry pipes has severely drained me monetarily.

                                    I was proceeding from Chennai to Trivandrum via Tiruchi and Madurai in November 2006. While starting I had taken fuel at Meenambakkam. I had shored en route to check air. There was heavy rain en route and splashes of water from under the wheel in puddles.Unfortunately the vehicle failed to start from the outlet at Thindivanam. I called mobile service who did turn up but to no avail and was asked to tow the vehicle and reach to Pondicherry. With the help of some local mechanics and drivers the vehicle was reached to Pondicherry at a cost of Rs 2500/= to self.

                                    At Pondicherry the problem was identified as water traces in the fuel and tank was cleaned and fuel replaced. Another Rs 50 X 35 litres - Rs 1750/= down the drain. Blame fell squarely on the Meenambakkam Outlet. Workshop charges and night stay not planned drained about Rs 5000/=

                                    But the travails were not over. Starting early the next day, while approaching Koilpatty for lunch, there was heavy downpour for a few minutes only and the vehicle did not start when it was time for resuming the journey from the hotel. As the problem was water in the fuel again I had insisted for a auxilary tank to avoid twing to Tirunelvely which was quite a distance from Koilpatty and night was about to fall.

                                    Somehow the vehicle was reached to Susee. there it was identified as cracked fuel tank entry pipes which were to be replaced. As it was already as late as 10 pm and I was with the family I refused to wait. Half a tank of fuel went waste again costing Rs 800/=. I had to leave the car there and take a taxi to Trivandrum costing another Rs 2000/=

                                    The same was repaired and I was slapped a hefty bill of around Rs 5000/=

                                    The problem was identified to the dispensing nozzle striking the pipe and developing cracks over a period of time. But the moot point is why should the nozzle touch the periphery of the pipe if the bends were properly designed because the dlevery nozzle is standardised.

                                    HENCE THE DESIGN FAULT. I humbly seek your explanaion and compenstion to the tune of Rs 50000/= because our reaching Trivandrum was delayedfacinghardships en route and at Trivandrum for spending 10 days without the comfort of on call transport and also going back to Tirunelveli to fetch the car.

                                    Yours truly
                                    Hariharan.N @ [protected]



                                    To: Naina Aidhi[protected]
                                    email: [protected]@hmil.net

                                    cc:V.Anand (+ 91-[protected])
                                    email: [protected]@hmil.net
                                    Aug 13, 2020
                                    Complaint marked as Resolved 
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                                      S
                                      snvinteriors
                                      from Mumbai, Maharashtra
                                      Feb 15, 2011
                                      Resolved
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                                      Resolved

                                      Address: North Delhi, Delhi

                                      Dear sir

                                      I have purchased hyundai I 10. DL 3C AL 5074 in 2 dec 2007 the latest verson. Now it has done 97000 kms. Today[protected] I went to Hans hyundai rohini branch for servicing of my vehicle. There is two problems in my car one is my A/C nobs are not working properly like if I want to through air in my toes then the nob is stuck some where and in the second nob the heater is on all the time and I m unable to stop it due to stuck of for any reason. In second problem there is some sound travelled in my. Steering side or shocker side. One yong fellow tells be the service budget apart frm any one of these problems is 5500 rs including viper change and ingine slug cleaning and car drycleaning. I find it fine but aftr that whn I went to my work they hve called me for my first problem A/C knobs and given estimate 3800 rs for two nobs adjust ments in the inner side in dash board with two new caps of nobs. And aftr 2 hrs they have called for second problem. The supervisor told me that ur shoker having leekage. And we need to replace it of a cost around 4000 rs. One week back I have throughly check by samara hyundai mayapuri west delhi they said there is no leekages seen in shokers. But Hans hyundai are going to charge for that. I feel like I m going to be cheated by the service centre ( hans hyundai ) kindly advice . I love Hyundai engineering and the beauty full cars !!

                                      Please look in to the matter its the matter of trust of a customer to its service centre.

                                      Thanks
                                      Best regards
                                      Nitin kumar
                                      Aug 13, 2020
                                      Complaint marked as Resolved 
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                                        SHEERAZ123
                                        from Chennai, Tamil Nadu
                                        Feb 15, 2011
                                        Resolved
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                                        Resolved

                                        Address: Patna, Bihar

                                        i m having hyundai elantra crdi from few days i m having starting problem with my car.i took my car to a service centre ashiyana hyundai but they refuse to take my car saying that they r not having G SCAN AND PARTS.and they showed a rude behaviour to me.i m in a great trouble what should i do now.my car no is WB 02S 7064.
                                        Aug 13, 2020
                                        Complaint marked as Resolved 
                                        You could ask for a car replacement . As it is the U.S Environmental Protection Agency (EPA) has caught Hyundai for overstating the mileage a few of their cars give. The Elantra and Accent are included in this. Hyundai has accepted their mistake and plan to reimburse its customers for the pain they have caused them.
                                        http://www[dot]indianexpress[dot]com/news/consumers-less-willing-to-buy-hyundai/...
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