| Address: Pathanamthitta, Kerala |
15-Jan-2011
Manager
MGF Hyundai
Kozhenchery
Pathanamthitta,
Kerala
CC to
Consumer Complaints
Dear Sir,
Sub: Under-valuing of our Hyundai Advantage Certified Car, Clarification -reg-
Ref1: Telephonic Communication with your staff this morning[protected]
Ref2: http://advantage.hyundai.co.in/certification-process.asp
Ref3: http://advantage.hyundai.co.in/quality-checks.asp
Ref4: http://advantage.hyundai.co.in/warranty-policy.asp
This mail is in connection with the Hyundai Advantage Certified Vehicle (Santro, KL-07-AP-5969, 2003 production, 2004 registered) purchased from Popular Hyundai Advantage Shop Cochin 1.5 years back. As we approached the sales division of MGF Hyundai, Kozhenchery, Pathanamthitta (this week) for exchanging the aforementioned vehicle to new Hyundai I10, the feedback we got from the dealer about our certified vehicle shattered our trust on Hyundai Advantage. They valued our vehicle far below our expectation, saying that the car we purchased from Hyundai advantage is not genuine, earlier it mileaged about 96,000 kilometers and also undergone an accident.
At the time of our purchase (1.5 years back) the kilometer reading was about 60,000 kms and the current reading is about 65,000 Kms and from the period till now, the car never met with any kind of accidents/issues and serviced only in MGF Hyundai, Kozhenchery, Pathanamthitta. While enquiring about the aforementioned matter, one staff of MGF Hyundai misbehaved by telling that "it is not her responsibility to check these kinds of issues; she never asked our car to be exchanged in MGF Hyundai, Kozhenchery; she is assigned to value vehicles not to solve the issues of customers; hence, she undervalued our vehicle to Rs 1.1 lakh only, where our actual cost at the time of purchase was about Rs. 2.45 lack (1.5 years back). Kindly give direction to the staffs to approach friendly to customers and give proper information's regarding your service.
The problem arises only because of the irresponsibility of Service Centers of Hyundai in Cochin. The service records of the vehicle showed a kilometer reading of about 70,000 at the time of first free service. My question is, How can a private vehicle can reach a kilometer reading of about 70,000 in the first service?. If it is so then the vehicle should not be considered for free service and warranty. They said that the mileage has shown about 96000 kms with in the free service period/one year, as mentioned above the current kilometer reading is 65,000kms how can it be 96,000kms few years back. If the service records shows this kind of results, either the vehicle would have traveled 1,60,000 km at the time of certified Sale, or the Hyundai service center purposefully changed the kilometer reading to 60,000km for sales motive. If it is of this condition the vehicle is not liable for Hyundai Advantage certification.
As per the opinion of dealer, from where we purchased, (Popular Hyundai Advantage, Cochin) they are in the opinion that there is no problem with the certification of the vehicle, the vehicle is genuine and certified in the consent of Hyundai Advantage Service Engineers and it is clearly because of clerical mistakes. And this kind of exercise is to lower/devalue the actual market price of the vehicle by stamping the certified vehicle as disadvantaged.
The aforementioned Vehicle is Hyundai Advantage Certified one and had 2 free services from MGF, Kozhencherry, Pathanamthitta, under the one year warranty assurance of Hyundai (plz go through your Service records for the clarification and the attached references). Kindly check, in what reason MGF Hyundai, Kozhenchery Pathanamthitta provided us 2 free services at the kilometer reading of 60,000-65,000 kms?.
When I asked about the free service issue, they said that, they will give service to any vehicle, with free coupons, they won’t bother that whether the car is on warranty (under Hyundai advantage certification) or not.
In this context, I need clarification/explanations from the Hyundai and need justice from the company to clear these problems and if found unattended to these queries the company will be going to face strict legal actions.
Questions
1). How she derived this 96,000 thousand kilometers in free service, as the mileage at the time of my purchase is only 60,000 kms?
2). Whether any Hyundai Advantage vehicles kilometer reading is/will be rewinded (from 96,000 Kms to 60,000 kms) to lower kilometers before certification of sale?
3). What is the criteria of valuing our car disadvantaged?
4). How you estimated the ‘Hyundai advantage certified’ vehicle devalued to Rs 1. Lakh?
5). How Hyundai can sell one car in the name of Hyundai Advantage certification with these kinds of disadvantaged features?
6). Why the company is not taking responsible measures for service centers faulty practices?
7).How important the customer/ consumer for your company?
Certify your statement/findings about the aforementioned car, whether it is Hyundai advantage or disadvantaged from an expert Engineer. Because of this bitter experience from your showroom I am switching my preference from Hyundai to some other brands. It is to make your attention that we are in the process of legal actions.
In the light of the above, I need justice, whether Hyundai cheated us by selling the defect piece of vehicle in the brand name of 'Hyundai Advantage Certification' or the MGF Hyundai, Kozenchery, Pathanamthitta purposefully de-valued our cars as disadvantaged car. As in the aforementioned links of Hyundai's website, the promises of Hyundai Advantage Vehicles’ regarding certification, quality and warranty is prescribed, which is presented for your kind consideration.
Thanking you
Sincerely Yours,
B.George
Cochin
