Hyundai Motor India Complaints & Reviews

Re: Hyundai Motors India Ltd. Complain #[protected]
From:
mahendra vikmani <[protected]@yahoo.co.in>
Add to Contacts
To: Customer Relations <[protected]@hmil.net>
VERY URGENT & SERIOUS

Attn:-
Chief Customer Service Manager (Customer Relations),
West Regional Office.
Ref: Hyundai Motors India Ltd.

Ref: Hyundai Motors India Ltd. Complain #[protected] Dated: 02/02/2011


I fail to understand why have I been send the same reply from your end again and again from your end over this issue?? It's shameful from your end to not respond to our emails personally even after prompting this issue so many times, and I have been receiving the same email seeking 3 days grace to look into the matter from your Hyundai Customer Care. I had emailed you about the issue on 31st of Jan'2011 for which nobody from Hyundai customer service replied to. After which i had to send a reminder email about the same on 8th Feb'2011. and at that time I had received the same email on the same day as I did today from your end to take some action within 3 working days. but its been more than a month that i have been following up with you regarding my problem but haven't got any satisfying response from your side. i don't see you taking this matter seriously which might force me to take a legal action against you and your services at your risks and cost.

Yours Sincerely
Mahendra G. Vikmani

From: Customer Relations <[protected]@hmil.net>
To: [protected]@yahoo.co.in
Sent: Thu, 17 February, 2011 9:20:38 AM
Subject: RE: Hyundai Motors India Ltd. Complain #[protected]

Dear Customer,
We thank you for writing to Hyundai Customer Care.
Please note that we are in receipt of your e-mail, we shall be advising our concerned Regional Office to coordinate with our dealer to arrange for necessary action to address your concern. You shall be hearing from our Dealer / Area Office within 3 working days. Please bear with us till such time.
In case you are not contacted within 3 working days, you may contact our Regional Offices from Monday to Friday between 8 am till 6 pm at :-

HMIL East Regional Office Service Support Mr. Chaitanya [protected]
(West Bengal, Jharkhand, Bihar, North East) Sales Support Ms. Preeti [protected]

HMIL North Regional Office Service Support Ms. Neetu [protected]
(Haryana, Chandigarh, Punjab, Himachal Pradesh, J& K) Sales Support Mr. Pradeep [protected]

HMIL Central 1 Regional Office Service Support Ms. Jayshree [protected]
(Delhi & NCR, Rohtak, Rajasthan) Sales Support Ms.Aparna [protected]

HMIL Central 2 Regional Office Service Support Ms. Nishu [protected]
(Uttar Pradesh, Uttarakhand, Uttaranchal) Sales Support Ms. Aankhi [protected]

HMIL South 1 Regional Office Service Support Ms. Latha [protected]
(Tamil Nadu, Kerala, A & N, Hassan, Bangalore, Shimonga,Mysore, Tumkur, Chickmanglur, Davangere ) Sales Support Ms. Avanti [protected]

HMIL South 2 Regional Office Service Support Ms. Shivani [protected]
(Andhra Pradesh, Rest Karnataka) Sales Support Ms. Shivani [protected]

HMIL West Regional Office Service Support Ms. Swapna [protected]
(Maharashtra, Gujarat, Goa, Chhattisgarh, Madhya Pradesh) Sales Support Ms. Juanita [protected]

For any queries/complaints on product and service you may also reach us at our 24X7 Customer Care Toll Free Number:[protected]From MTNL/BSNL) or [protected] from others.

Thanking you and assuring you of our best possible services at all times.

Regards,
Hyundai Customer Care, India

Attn:-
Chief Service Manager,
West Regional Office.
Ref: Hyundai Motors India Ltd. Complain #[protected]

Mahendra Gangji Vikmani,
361/14, Babubhai Terrace,
Dr.Ambedkar Road,
Matunga (E),
Mumbai-400019
Date- 16/02/2011
To,
Mr.Sachin Parekh
M/s Addish Marketing,
Vile Parle (E)
Mumbai-400057
To,
Mody Motors Agencies Pvt. Ltd.
Chavda industries, besdised Nirman Industrial Estate,
Opp. Parija C.H.S.L,
New link road,
Malad(w).
Mumbai-400064
To,
Hyundai Motors India Ltd. (West region),
Andheri Kurla Road,
Andheri(E)
Mumbai-400059


Subject :- Complaint about the delivery of damaged vehicle i.e i10 Hyundai make.
Chasis no. 7690407
Vehicle no MH 01.AV 6905
Delivered on 17 – 01 – 2011
Sir,
I purchased the above car on behalf of my brother Mr.Laxmichand Vikmani, I am the attorney holder of my brother, I have POA of my brother, Through your company on 17th Jan 2011 at about 11.30 A.M. the delivery was accepted by me after paying Rs.8100 for extra accessories.
While accepting the delivery as usual we had full faith that the vehicle would be in complete Good- worthy condition and not even a scratch on it.
I accepted the delivery and took out the vehicle from your showroom and I found that the petrol tank was empty thinking that the petrol being insufficient to reach Matunga from Vile Parle. I turned the vehicle on a nearby petrol pump viz Adarsh Service Station, Nehru road,Vile Parle (E) and asked the service man at the petrol pump to fill the tank full. I filled the tank at about 12.05 P.M. Then the serviceman found the petrol tank was leaking and when he went beneath the car he observed that the petrol tank as well as the chasis and other protruding parts of the brand new car were extremely damaged. The service man asked me not to drive the said car in that situation or else it would catch fire and I would sustain irrepairable loss including physical harm.
I then contacted you through phone and brought it to your staff member Ms.Chaitali who delivered the car to me. He sent a driver named Shivam to get the car to your showroom. I then handed over the keys of the car to Mr.Shivam as per the direction of Mr.Shivam who then towed the car to your showroom. I thus lost Rs.1893.30 initially towards the leakage of petrol.
I was handed over the documents of the car which are in my custody now. Next day I contacted Ms.Chaitali about the vehicle where upon I received the reply that the vehicle has been sent to service station and after receiving the report she would inform us about the progress.
I waited for 3-4 days but no response or reply was received from your centre. I thereafter contacted Ms.Chaitali and asked about the chief executive of your company. Then she gave your name and asked me to contact you.
I contacted you on phone when you told me that you would inquire and inform me on the next day. After about 2 days i.e. on 22nd Jan 2011 you told me that since we have received the delivery of the vehicle it was our responsibility and he shrinked his hands and whatever damages was caused it was for us at our own expenses and gave me the estimate of Rs.32000/- towards repairs and replacement of the petrol tank and further alleged that I must have got the car damaged while taking the car to the petrol pump.
Further to surprise me, you suggested that neither myself nor you should suffer the damage. I should prefer the claim through the insurers “Tata AIG” so that both o[censored]s would be exonerated from the expenses.
Thereafter your representative Shri. Patil approached at my brother’s office and took his signature on some blank forms purposed to be the insurance claim and the contents whereof later filled I was not aware.
To my utter dismay, I found that the contents filled in were wrongly and misguidedly that the accident took place at about 5.00 P.M. on 17th Jan 2011 between Matunga and Dadar when the car was stationary in your showroom. Thus I was not responsible for damages.
M/s Tata AIG suspected some foul that the delivery and the accident caused on the same day and they sent their surveyor Mr.Indrapal Singh to record my brother’s statement and he narrated the truth to him and he found the variation in the claim form and my statement recorded by Mr.Indrapal Singh. The statement of the driver whose photocopy of discuse was attached with the claim form also denied to have driven the car on historial day. In his statement he has added that when he took the delivery from M/s Modi Motor Agencies Pvt. Ltd., Goregaon he found that there was some defect in the vehicle and he left the car in your showroom in that state.
M/s Tata AIG then on the variation of the three statements rejected the claim.
On 25th Jan 2011 at about 3.30p.m. I , yourself, Mr.Rakesh and one Mr.Atul Parekh had a conference to solve the problem. In the meeting Mr.Rakesh admitted that driver Mr. Wasim Shaikh had complained to him that there was some defect in the vehicle.
After realizing your mistake you kept mum on that day and on 28th Jan 2011 you called me at your office and suggested to share the loss spending equally. I rebutted your offer there and then asking you to make good of the damage.
I enquired price of the fuel tank of the said car and I knew that the same was a partly on to the toe of Rs.4700/-
I then realized that your quotation was either exorbitant or may be the car must have sustained more damage which was hided by you.
Again you contacted me and called me at your office. Myself in the company of my elder brother Satishbhai and my friend Kamalbhai visited your office on 1/2/2011 at around 3.30.p.m. Whereupon you told us that you had convinced M/s Modi Motors and all should bear the expenses equally i.e. 1/3 rd and you further quoted the estimate of Rs.50000/- All o[censored]s suggested that they along with you should visited Modi Hyundai’s workshop at Goregaon and confirm your statement and you flatly refused to accompany.
I and 2 of the above companions then visited Modi Hyundai’s workshop and saw the car and finding the damages in the new car I refused to accept the car and demanded a new car from the showroom.
Denying our suggestion M/s Modi Hyundai gave the repairing estimate approximately Rs.25000/-
Another surprise arose when I received a phone call from Mr.Patil the representative of M/s Tata AIG that you have submitted a claim (repeating the same form) without intimation to us and he further told that we would never succeed in recovering the claim. We therefore withdrew the claim.
I cause to know that you thereafter went to M/s Modi Hyundai to see the car and thereafter requested me to accept the delivery of the said car after fully repaired at your cost. I did not accept the offer and sent you an email on 5/2/2011 asking you to replace the car by a brand new car or pay back the money (cost of the car) with interest and other expenses. When I have paid the money for a brand new car, why should I accept a damaged (accident) car??
Since there was no response from you on our demand. I am left with no alternative other than to proceed against you before consumer’s forum for the redressal of my grievance, holding you responsible for all the cost and consequences and even for my precious time which was wasted and the mental trauma I & my family have gone through, within 2days of the receipt, hereof which please note.
Yours Truly,
Mahendra Vikmani
C.C.
1) The Sr. Inspector of Police
Vileparle Police Station.
Vileparle (East), Mumbai
Enclosed:
Related Documents total pages 19.

Hyundai i10 kappa2 Magna 1.2 was delivered to us on 07.01.2011 by M/s DSC Hyundai dealer at Nandanam Chennai after completing all formalities namely, insurance and registration of the vehicle. The car with registration No.TN-05-AH-0153 was used between 07.01.2011 to 26.01.2011 with travelled kilometers just 216 only. On 28.01.2011 at 7.45 pm, in the parked condition at my house, with a big bang in front side engine fire emanated with flames quickly spreading entire portion of the engine side. With the help of my neighbours the fire was extinguished immediately after 15 minutes of hard labour. The Hyundai toll free service was immediately called in and the vehicle was towed to DSC Workshop at Saligramam. But still we dint get any reply from those people. Please help me

Dear Sir,

I was the proud owner of Hyundai in spite of the fact that Bohra Hyundai of Chennai made me incurr a loss of a few thousands od Rupees due to taking tax card for three months in spite of collecting money for one year. This came to light one year later and I had to pay fine as well.

I had long forgotten same but the experience with your Pondicherry and Thirunelveli dealers due to some design fault in the fuel tank entry pipes has severely drained me monetarily.

I was proceeding from Chennai to Trivandrum via Tiruchi and Madurai in November 2006. While starting I had taken fuel at Meenambakkam. I had shored en route to check air. There was heavy rain en route and splashes of water from under the wheel in puddles.Unfortunately the vehicle failed to start from the outlet at Thindivanam. I called mobile service who did turn up but to no avail and was asked to tow the vehicle and reach to Pondicherry. With the help of some local mechanics and drivers the vehicle was reached to Pondicherry at a cost of Rs 2500/= to self.

At Pondicherry the problem was identified as water traces in the fuel and tank was cleaned and fuel replaced. Another Rs 50 X 35 litres - Rs 1750/= down the drain. Blame fell squarely on the Meenambakkam Outlet. Workshop charges and night stay not planned drained about Rs 5000/=

But the travails were not over. Starting early the next day, while approaching Koilpatty for lunch, there was heavy downpour for a few minutes only and the vehicle did not start when it was time for resuming the journey from the hotel. As the problem was water in the fuel again I had insisted for a auxilary tank to avoid twing to Tirunelvely which was quite a distance from Koilpatty and night was about to fall.

Somehow the vehicle was reached to Susee. there it was identified as cracked fuel tank entry pipes which were to be replaced. As it was already as late as 10 pm and I was with the family I refused to wait. Half a tank of fuel went waste again costing Rs 800/=. I had to leave the car there and take a taxi to Trivandrum costing another Rs 2000/=

The same was repaired and I was slapped a hefty bill of around Rs 5000/=

The problem was identified to the dispensing nozzle striking the pipe and developing cracks over a period of time. But the moot point is why should the nozzle touch the periphery of the pipe if the bends were properly designed because the dlevery nozzle is standardised.

HENCE THE DESIGN FAULT. I humbly seek your explanaion and compenstion to the tune of Rs 50000/= because our reaching Trivandrum was delayedfacinghardships en route and at Trivandrum for spending 10 days without the comfort of on call transport and also going back to Tirunelveli to fetch the car.

Yours truly
Hariharan.N @ [protected]



To: Naina Aidhi[protected]
email: [protected]@hmil.net

cc:V.Anand (+ 91-[protected])
email: [protected]@hmil.net

Dear sir

I have purchased hyundai I 10. DL 3C AL 5074 in 2 dec 2007 the latest verson. Now it has done 97000 kms. Today[protected] I went to Hans hyundai rohini branch for servicing of my vehicle. There is two problems in my car one is my A/C nobs are not working properly like if I want to through air in my toes then the nob is stuck some where and in the second nob the heater is on all the time and I m unable to stop it due to stuck of for any reason. In second problem there is some sound travelled in my. Steering side or shocker side. One yong fellow tells be the service budget apart frm any one of these problems is 5500 rs including viper change and ingine slug cleaning and car drycleaning. I find it fine but aftr that whn I went to my work they hve called me for my first problem A/C knobs and given estimate 3800 rs for two nobs adjust ments in the inner side in dash board with two new caps of nobs. And aftr 2 hrs they have called for second problem. The supervisor told me that ur shoker having leekage. And we need to replace it of a cost around 4000 rs. One week back I have throughly check by samara hyundai mayapuri west delhi they said there is no leekages seen in shokers. But Hans hyundai are going to charge for that. I feel like I m going to be cheated by the service centre ( hans hyundai ) kindly advice . I love Hyundai engineering and the beauty full cars !!

Please look in to the matter its the matter of trust of a customer to its service centre.

Thanks
Best regards
Nitin kumar

i m having hyundai elantra crdi from few days i m having starting problem with my car.i took my car to a service centre ashiyana hyundai but they refuse to take my car saying that they r not having G SCAN AND PARTS.and they showed a rude behaviour to me.i m in a great trouble what should i do now.my car no is WB 02S 7064.

I bought a Santro Xing with CNG from Hyundai Motor Plaza in March'08. The sales person Mr Sudhir Sharma offered me 4yr extended warranty as a complimentary as therw as a scheme where Hyundai was offering 2+1 yr warranty along with car and 4th year was to be purchased.

I have been in constant touch with Mr. Sudhir for the extended warranty and he kept on rpomising me that he will get it done and I dont have to worry. Now after 3 yrs when Hyundai has closed that 4th Year warranty for CNG that chap has backed out and is lying that he never promised me that and moreover his boss Mr Gujral is also defending him.. These guys are just foolinh me around and no action has been taken till yet..

These guys are just making fool of customers to increase their sale and nothing else. Hyundai cars are worst cars to purchase and nobody should purchase CNG fitted cars.

Dear Sir,

I have purchased i20 car of hyundai motors from B.Mangatram and for normal fault which can be sort out in just 24 hours also which is in garuntee period. But dealer want to make money and want me to purchase the said part so not sorting and my car is with him from last 20 days and not responding to me.

I will file case against him and also need your help regarding this.I also request all new purchaser from kutch that not to purchase any hyundai vehicle from here orelse do at your own risk.


Vasantbhai Thacker
[protected]

This is regarding my previous complaint (Complaint ID #[protected]

Grievances were raised because:

1. I didnt receive extended warranty even after 2months of purchase of my car which supposed to be given at the time of delivery.

2. I did anti rust in my car, neither receive any bill of the amount they charged for that nor any warranty card for that.

Resolutions :

I received several calls from dealer as well as Hyundai customer care last week, informing that all the two documents were ready and I was requested to collect them from dealer.



What I received today:

1. Today I went to dealer and after a long wait i was informed due to some technical problem they couldn’t issue the extended warranty papers. But i wondered how come they called me previously to collect those documents.

2. They provided one receipt 1300 rupees, the amount they charged me for doing the anti rust in my car. But in that receipt it was written "Being cash received against balance payment of i-10 magna(1.2) Carbon Grey” and no where written they charged this amount for anti rusting.

Secondly when i asked for anti rust warranty paper, I was given some "Paint protection papers" where as i never did any paint protection in my car. When I asked to clarify this, they didn’t answer properly and told that this the paper they issue as anti rust warranty paper.

please see below the scanned copy of those two documents attached herewith.

Now i doubt , they are not telling me the truth and gave me some fake bill and warranty card and continuously harassing me over a long period. This was unexpected from a car dealer. Please look into this matter at earliest possible time.My car registraion Number (WB 20 Z 1792)

I have given my Hyundai Verna for service and repair , the problem is that the car switches off constantly ... the first two times they gave it back telling it is solved but the problem continued ... when i sent the car back on 1/2/2011 they have not been able to identify the problem till date and the Hyundai employee - Ramesh contact number - [protected] , is not sure if he can deliver it even by Monday i.e. 7/2/2011 . i humbly ask you to look into the matter and resolve it . eagerly waiting for your response .
Riyaz Ahmed
- [protected] .

Dear Sir

I had purchased Santro Car Model No-GL (UP-27M8913) from M/s AKC Hyundai,Barielly Road Shahjahanpur U.P. on dated 14 Jan-2010. After 15 days I had observed some crack in plastic/leather sheet in rear / front door and also crack in increasing trend. To confirm the cracks in increasing two-three times photographs was also taken & authority accepted the cracks are in increasing trend About this matter discussed in AKC Hyundai authority & authority accepted crack sheets will be replaced on availability of material .I was in closed touch with Mr. Prasun Saxena (Service Manager M/s AKC Hyundai ) & every time said that do not worry on availability of materials will be replaced free of cost.. Finally it was refused to replace free of cost by the M/s AKC Hyundai authority Bareilly road Shahjahanpur. .
Therefore you are requested kindly look in the matter immediately

Thanks

R.D. Maurya
B-45
Kribhco Shyam Nagar Colony
Piprola Road ,Shahjahanpur-U.P.
M-[protected]

Dear sir,

Myself Jaiprakash Singh Rajpoot purchased car i20 from sonebhadra hyundai renukoot. unfortunately my car met with accident on date 3 Jan 2011 in this connection I send my car to m/s sonebhadra hyundai renukoot.They are committed to repair the car to 15 Jan. I talk to concern( Phone No.[protected] on date 15 Jan 2011 & He revised my date to 26 Jan 2011 due to unavailability of air bag, after that I call again & they said that air bag was not available in all over India finally I agree to receive the car without air bag. Now today, they are saying that they don't have Head light. I think they are using my car's item to repair other car. apart from this I are not receiving my calls.
Sir, Its my humble request to you that please do the needful in this regard so that I can get repair my car soon.

Waiting for positive response.

With Regards,

Jaiprakash Singh Rajpot
[protected]

Dear sir,
Namaskar,
I am G.L.Radha, purchased a new santro gls eco white car which make of HYUNDAI company, from M/s Sai swarna automobiles pvt. ltd, near CNG Bunk, Ramavarappadu ring, Vijayawada - 08.
Date of Order Booking : 29/01/2010 and date of delivery : 05/02/2010.
For this i paid total Rs. 4,26,000/- .
The above dealer has send bills for Rs. 3,86,500/-
In this transaction...

Dear Sir,

I want to bring to your notice about the state of car service at authorized hyundai service center at Dehradun and the damages incurred due to this.
I got my car (Hyundai Santro , UA07D-0900) serviced on 08.06.2010 from Oberai Hyundai , Dehradun.At the time of servicing i specially mentioned the problem of water leakage(water was coming inside the car and was not draining properly) leading to water deposition inside car. The problem could not be sorted out even after servicing. I notified them again when i went to the service centre on 14.07.2010 for some spare parts replacement. problem could not be sorted out even this time. They gave no heed to my problem even after my constant visits to the service center with the same problem. And because of all this in the high monsoon season here in Dehradun, a hole incurred in car's silencer due to rusting.

Another incidence of carelessness happened in my recent visit(12.01.2011) to the same service centre(Oberai Hyndai) for car servicing. i specially mentioned about the head light problem(one high beam was not working).They replaced one Car Bulb and told me that everything is ok. But when i went to drive the car the same night i found that problem is as it is and there is no respite to my problem even after bulb replacement.i complained about this to Hyndai customer care(by mail and call) and they asked me to bring my car there and said that there might be some wiring problem.

As i was out of town for few days due to some office work i could not get back to them on that day. So i took my car there(Oberai Hyndai) today(01.02.2011). They resolved the headlight problem saying that there was some wiring issues. And when i got my previously replaced headlight bulb that was too found work. It means a that so called skilled mechanics of an authorized service center of a prestigious car company address to problems without looking at the actual problem.What a shame. As if it was enough, when i told the concerned person at the desk regarding this, he suddenly raised his voice and said to me rudely we will giver your money back and you don't show us your face again and don't bring your car back to our center. Is this how you talk to customers.

When i asked about the silencer problem they started saying that your car is old. they gave me a handwritten paper stating that as my car service record where it was mentioned that the odometer is manipulated and car has driven for more than lacs of Km and thats why silencer got damaged. even their record said that this car has an accidental case in 2009.i am having this car since September 2008. no accident, no odometer manipulation has ever happened. i have all the bills of car servicing which can prove their claim as wrong.

I am highly dissatisfied by the way my problems have been redressed and also by the way i have been treated. Their behavior and modus operandi has certainly put a big question mark on the after sales services and customer satisfaction offered by Hyundai motors. Kindly look into this matter and solve the problem as soon as possible.

Regards,
Rocky Kumar
Ph No: [protected]

Dear Sir,

I have purchased an HYUNDAI i-20 Asta Petrol in March 2010 from Koshala Hyundai, Rourkela in Odisha. During my first servicing I had complained about the horrible vibration once the car reaches a speed of 80 K.M., less cooling from the AC and a kit kit sound from the rear of the car. Those complains were not resolved and they promised to resolve it in my second servicing at Rourkela. In my second service at Rourkela I repeated the same problems at the service station of Koshala Hyundai, Rourkela. They tried by correcting the wheel alignment and by changing the tyres from the demo vehicle but the vibration did not stop. There is no vibration upto a speed of 70 K.M., but after 70 K.M. the vibration starts. About the AC, the cooling is not enough as it has been called the UBER COOL car. About the sound from the rear, the service station people told that it is coming from the back seat at it requires a lock which is not available with them but they put something which has lessen the kit kit sound. They requested me to leave the car for some more days with the service station for trial and error rectification. As my family had to attend a marriage at Bhubaneswar I took the car from them with a noting that the problem have not been resolved in the service sheet and went to Bhubaneswar with a Maxm. Speed of 70 K.M. Now I have found a new sound from the front right side suspension once it falls in pot holes. Kindly depute a suitable Engineer from Hyundai Motors to Rourkela to resolve the problems of my car. My Contact No. is [protected] and I am working as a Branch Manager in a nearby branch of SBI and I may kindly be intimated earlier to be present to describe the technical problems of my car.

An early action is highly solicited,

KISHORE CHANDRA BOHIDAR

MOB.[protected], [protected]

RES. B-301, KOEL NAGAR, ROURKELA-769014, ODISHA.

OFF. BRANCH MANAGER, STATE BANK OF INDIA, HATIBARI BRANCH, SUNDARGARH-770046.

Dear Sir,
I am a resident of D-32, Ground Floor, Hauz Khas, New Delhi-110016 and a retired Army Officer. I spent my entire pension savings to purchase a "Hyundai Sports Automatic i10 car" on[protected]. Its Registration No. is DL 3C BF 7512. Its Engine No. is MALAN51CR9M440855, G4LA9M232807. The car has logged only 4277 Kms as on date. I got all the free services done as per schedule from MGF Hyundai, Okhla.
It suddenly developed some electronic snag and I took it to Hyundai Motor Plaza at Mohan Estate on 3rd Jan 2011. I was informed that there was some problem with its ECM and Electric Wiring and that they have placed the demand for both the items. It is now 25 days that the car is parked at Hyundai Motor Plaza, the Company Owned Workshop at Mohan Co-op Estate. The electric wiring needed by the workshop has still not reached them even after 25 days. I have spoken to their Service Manager, Mr. Anuragi and the Customer Care Manager Mr. Ankur Sharma umpteen times but each time I contact them, they express their helplessness in the absence of the part demanded by them, not being sent by the company. The car cannot be repaired till 'Wiring' arrives. Kindly take some concrete action in the matter so that I get my car back duly repaired as already 25 days have passed since I left it in the workshop. It is a shocking state of affairs in such a big and reputed company. It shows the company cares two hoots for its customers and their concern.
Sir, I shall be highly obliged for your kind and urgent intervention in the matter.
Yours sincerely,
Lt. Col. (Retd.) Narender Singh Verma
Mob:[protected]
Off:[protected]
Res:[protected]

Dear Sir,

I am really disappointed that my request has not been taken seriously even I called one week in advance to pick up my car . Now after one week , when it was due to pick the car there was no call / no message from SAMARA.

I called them and asked for the same to send someone to pick my car. So , I understand that there is no one in SAMARA SERVICE who can really take care for customer request !!!!.

The way you guys are working , it shows that customer is not important for you . Patpargang - Samara Hundai is working as Government organization and the concern department is working there, is not up to the mark to full fill the requirements of customer!!!

This is not good for such a bog brand in India ????

Need an explanation that how you guys will work to remove these points of working !!!!

Please revert !!!!

thank you,

Sanjeev Mittal

[protected]

sir
vehicle no ka22-n9919
i have gone to 3 free service to nagshanti hyudai thire ihave gone very bad servie these 3 services i have orally specifically told my car problems till date thy are not solved my car problem

at least thy are not giving my car clean wash ,mechanicals ,washers spread durty oil &mud acrossmy seat my seate will become ugly.regarding ac problem not at allsolved

regarding all these problems please take serious action for this dealer
thankig you
uday shetty
belgaum
ph [protected]

My name is Laxmikant Dhyani.I had purchased one Santro Xing GLS model of CNG version (Registration no.-DL 3C BF 4110) from dealer in Delhi, which is Samara Hyundai Lajpat nagar On Dt.-29/12/2008 Also,I am regular customer of Hyundai for the after sales service. I have also taken Extended Warrenty for third Year also from Hyundai. Since Then, everything was fine til,l when I gave my car to the samara hyundai workshop mayapuri for the servicing on Dt-25/11/2010.After this service my car start giving trouble while driving In both mode petrol & cng. Repeatedly I went to the Samara Hyundai mayapuri several times After that Finaly they told me on Dt-11.01.2011 to go to the CNG workshop at okhla who fitts the CNG Kit in the car on behalf of Hyundai company Which is named CEV Engineering. I have no choice to take the car myself to the Cng workshop as they never inform me at this particular occasion & erlier also, that this is their duty to take the car to the Cng workshop. As on erlier occasion also when I called them regarding the problem they told me to go directly to the CNG workshop at okhla. On dt-13/01/2011, When I went to okhla at CNG Workshop in the morning, they checked my car in front of me and told me that they are removing all the connection of CNG as they have a doubt about the petrol & ECM Wiring and then they sent back me to Samara Hyundai mayapuri to get checked the particular wiring. Before going to them I called the workshop Supervisor Pawan(cell no.-[protected]) that I will reach there at 4pm, After reaching at mayapuri samara hyundai mayapuri at 4pm I met Mr. Kartar singh (service manager cell no.-[protected]) first time & told the whole story & inform him that they are saying that the petrol & ECM wiring has to be checked. Although he took the immidiate action but nothing found concrete as the mechenic has only checked the plugs & tiiming of the car In front of me. As it becomes dark in the evening, it took almost 2.5 hrs till 6:30pm.After that when I enquired them that if they will now check the other wiring as well, they told me they it will take time & now they will only check other wiring tommorow i.e. 14/01/2011 Friday. As I have no other choice to let my car there only, I ask them to give me computer generated repair order copy but Mr.Kartar singh Informed me that now their server is not working so they are unable to give me the computer generated copy instead of that they gave me hand written repair order at that time I express my doubt to Mr. Kartar singh that someone did something wrong in my car but he assured me that if they will found that there is something wrong they will take appropriate action. After that Mr.Kartar droped me at my office thru one of the driver.
Next day my sister went there as I was going to attend the conference at Qutab Hotel .She informed me that they have found the one part which is replaced with other car and part is ECM.On the particular part a car registration no. was written( car no.DL-3C F-0613)there. Since I was in the confrenece, I am not been able to communicate much with them at that time,But I managed to call Mr Jagjeet anand GM (cell no.[protected]) Samara hyundai Delhi & inform him about the whole story. He also assured me that he will check the details & get back to me soon, although he revert back to me but only to say that he is looking in to the matter & tommorow tell me the status of my complaint. Next day i.e.Dt- 15/01/2011, when I went to the mayapuri workshop Mr.kartar told me that they are not responsible for the part replacement & this is not their men’s job. I question him that how can he confirm his view about the matter,but he just told me that they are doubting on the CEV Engineering people. But I inform him that the whole setting of the cng they did in front of me & I never let my car with them for a single minute because they always do the setting in front of my eyes previously also. But when he didn’t agreed then I called Police control room to file a F.I.R. so that police will investigate the matter & truth will come out.
But after the police personal Mr. Devi Lal (ASI) arrived & he suggested me & them that if the both parties can reach an agreement that will work better then complaint, after this Mr. Kartar and shop GM Mr.Nair agreed ,so I was also agreed. Mr.Nair Promised me that they doing an internal inquiry regarding the matter & told me to give them the time till Tuesday i.e. DT-18/01/2011 & same Tuesday evening they will inform me about the matter. I Remind him that due to their fault I am suffering & it is not fair to take three more days to sort out the problem.But he requested then After that I left to my office. Also I would like to mention that as promised Mr.Jagjeet Anand (GM Samara Hyundai Delhi) never called me back. I called him in front of Mr. Kartar Singh at 11am then he told me to give the phone to Mr. Kartar singh. After talking with Mr.Anand Mr. Kartar Informed me that Mr.Anand Will talk with Mr.Nair & then he will revert me back, But when I didn’t receive any call from Mr. Anand, I Called him & asked him about the status,to my surprise he told me that he never told Mr. Kartar singh that, he will call me after talking with Mr.Nair, Instead of this he told him that when Mr.Nair will come tell him to call him (Mr. Anand).
Now, the following question are coming in my mind:-
1.Why they have not registered a FIR in the local police station.
2.If they are trying to shield the culprit or they have concern about their reputation.
3.Why The car ,whose ECM has been found in my car has been not been traced with the help of the local police. Only they can help them to trace the person who is involved in the incident.
4.It looks that they don’t want to investigate as they are misguiding me in the matter.
5.What is the gaurantee that other car parts are also not changed.(When I asked them this question the were looking at me cluelessly).

On dt-19/01/2011 they ask to take back my car. When I reached there at workshop they told me that they have replaced my ECM with another old ECM by arranging from somewhere else.Now they are on deniel mode to replace with the new one As the new ECM COST IS 40,000/-.You all can imagine that how they are harrasing me in the matter.Even Main Hyundai company is not responding or not directing SAMARA HYUNDAI to compensate me.


You are requested to do something about the matter. So that I can get my car with the replacement of new ECM & all part to be checked whether they are genuine or not.

THANKS
LAXMIKANT

Dear Sir,

I booked an i10 2010 model at Sunrise,Patparganj in the name of Shruti Chaudhary(self) few days ago. I had also given the booking amount of Rs5000 to the dealer but now my husband is relocating to Mumbai as he has joined a new company at Mantralaya, Nariman Point so I wanted to cancel the purchase. The supervisor at the dealer ship refused to re-imburse the full amount and charged Rs 3000 as the cancellation fee. Moreover, the way he behaved was not appropriate. He was very rude and ignorant towards what we were saying. We are very disappointed with the code of conduct people at Hyundai carry. Hyundai is one of the leading car manufacturers and these kind of behavior is not expected from them.
Please let me know if every dealership of Hyundai follow the same rule of cancellation, is it a company policy? If yes, then why is Hyundai only charging on cancellation whereas companies like Maruti, Honda don't charge at all.

Waiting for your kind response,
Shruti Chaudhary