I-ON Complaints & Reviews

Dear sir, .

1-I had paid on time for net service on 29/08/21 & got this alert msg

Your A/C has been renewed with package ION 30M-30UL-F & Amt:- 470.00 on 29/08/2021. Click http://bit.ly/I-ON to Download ION Mobile app. Team ION

2-Net service was started in the evening. But from 1st Sept, 21 again it got disconnectd.

Your Account# {Account} is inactive. Download ION app at http://bit.ly/I-ON and renew now with your User Name : sns_narendrakumar and Password : 123456. Team ION

3-On contecting your khanda colony contact No. I be was told that technician will visit

4-To to my surprise since last two days after disconnecting they are asking for payment, even though I keep telling that I had paid for one month.

5-Earlier I had shifted from Mulund to Khanda colony. Paid all shifting Chgs etc & get connection here.

6-But while contacting your customer care No, came to know that your co had not removed old mulund address and as of now two nos still exist in your system.

7-It is customer fault.

8-I STRONGLY PUTTING THIS AS A COMPLAINT FOR WHOM SO EVER IN YOUR ORGANISATION INCLUDING KHANDA COLONY. Expecting the higher authority to look into all such aspect and take necessary action within your organisation.

9-Even though my issues may be solved, but I want my next renewal date to extent by 3-4 days or till no of days it is not solved. While disconnecting your company is working very professionally & promptly in case of not renewal, them in the same way can your company work very professionally & promptly to take action/remedial action etc with such complaint. I do not know ..

Expecting to look into urgently.

Tnks.

Narendra Rajput

Please check and revert
PartyName MANOJBUDHAJIDIKE
Address C/204 Avighanna heights nandivaliRoad sunil nagar Dombivali
E
Pin Code 421201

I am residing at Ulwe, Navi mumbai 410206.

It's been 3 months & above submitted my documents at your ion office sec 21, Ulwe but I am yet to receive connection, even I have made ennumber of round at this office but people here sitting doesnt respond positively nor picking calls.

Being brand ION must give customer satisfaction but here is total different, no one is bother.

Also I have update in your portal long back that I need connection.

Seems ION is now not interested in giving connection & customer service.

I suppose now Rajesh Sharma (MD) will only do the needful.

I have raised a ticket for internet down but no action was taken by ION local office and when called customer care they disconnect my call after bad behavior by saying you need to wait till tomorrow for resolution and not even ready to refund 1 day or extend 1 day.

Please escalate this take action against ION

Internet not at all working fedup of complaining your guys didnt solve my problem n they didnt even receive my calls
User name. farooque_786
My internet connection is not working at all i am located at Powai Mumbai
I am Fed up of Complaning to your customer care & guy Amit & Sanju at Powai who handles the net connection here they have very very poor service

My A/C has been renewed with package ION 100M-365UL - 90 UL Free,
but only for month the speed was good now there is fluctuation of speed and service is not good, it is not covering 15 feet distance, not covering area of my house

No internet connection since yesterday
Id = ssv_drrahul

I have been using ION net from last 4-5 months. During July and early August I observed lot of bandwidth issue and network droppage.

I have been working from home and my kid also attends online classes not only for school but other activities as well. I also run my TV on wifi.

Please work on the mentioned issue asap else i need to look for other option. I cant afford the drop atleast in my office and school work.

I have complaint about the LOS light is red but there is no revert from your end.
This what the service you provide to customer.
ION is a big company and if the company doesn't solve the problem and have power issue for more then 24 hrs then its a huge issue that the company is creating...
The company will extend the internet days for what the have not solved the problem.

Nobody answers the calls or picks up payment despite booking an appointment. Also website and app are not working since two months

Location shifting ticket is pending from 15days.
After multiple follow up with customercare no progress.
Follow up - TkT5072333

Wi fi not working since 2 days, showing LOS red light.
Please resolve the problem.

Pathetic service, making this work from home miserable. I had to take leaves because of no internet. Is this for what I am charged monthly.I would never recomend anyone from now and I am switching to other service provider which is the only option left.

Current ticket is pending with them for 2 days, the status is showing as not started.

As a customer I feel cheated and mentally harassed.

I have raised complaints on 19th, 21st and 22nd for internet down or slow internet but no one attends complaint and get very poor response on customer care.
Another issue about availability of plans. every time planes get changed and become more costlier. I don't have option to chose less GB plan and end up paying more money

This boardband is completely useless. I am using this since past 1 year and throughtout this time period this boardband has proved me it is a total waste of money. Not a single day I got a good internet connection. Every other day I have net issue they never pick the call and always the net is in poor condition. Whenever other boardband will be available in my area I will throw this boardband connection out of my house.

I have requested for disconnection on 02/07/2021 but till not returned the deposit amount. Even now not forwarded for disconnection. And Charging amount for another 11 days incorrectly from my bill date. I believe I need not to tell reason for Disconnection.

I newly take ion service I before ion give very good service but now it look like fake
I take 50 mbps package for 3 month I did not get full speed sometime it gives 2 mbps, 5 mbps even I try to contact with person who give us service even he not received call from last 5 days or ion application did not work they your no is not registered email is not registered

ION had not been shifting the internet services even after regular follow up and complaints. They say they are low in staff, and ignore people s complaints. They are not even checking if the modem can be shifted to the new house or not and delaying everyday. In the current pandemic situation, work from home has increased and due to not shifting of connection, i have lost almost a week s work.
Customer care professionals are not responsive, they don't take action even after frequent complaints, they say we will inform and nothing is done. They neither provide technician s contact even as a extreme case nor transfer to a supervisor. I am regreting taking ion services. This is the worst service I have ever had in my life. Can someone please help!

Internet not work

I was trying to renew my package on 12/7/2021, the amount was debited from my account but the package was not renewed.

I want my refund back. I have attached a screenshot also as a proof of my payment of Rs 1600.