I-ON Complaints & Reviews

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PartyName MANOJBUDHAJIDIKE
Address C/204 Avighanna heights nandivaliRoad sunil nagar Dombivali
E
Pin Code 421201

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Sep 4, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Thakur Galaxy, plot -166, 403 , Sector -23 , ulwe, behind Tejas Emarald

I am residing at Ulwe, Navi mumbai 410206.

It's been 3 months & above submitted my documents at your ion office sec 21, Ulwe but I am yet to receive connection, even I have made ennumber of round at this office but people here sitting doesnt respond positively nor picking calls.

Being brand ION must give customer satisfaction but here is total different, no one is bother.

Also I have update in your portal long back that I need connection.

Seems ION is now not interested in giving connection & customer service.

I suppose now Rajesh Sharma (MD) will only do the needful.

Oct 5, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Thane

I have raised a ticket for internet down but no action was taken by ION local office and when called customer care they disconnect my call after bad behavior by saying you need to wait till tomorrow for resolution and not even ready to refund 1 day or extend 1 day.

Please escalate this take action against ION

Oct 5, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Sep 04, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: IIT POWAI MUMBAI

Internet not at all working fedup of complaining your guys didnt solve my problem n they didnt even receive my calls
User name. farooque_786
My internet connection is not working at all i am located at Powai Mumbai
I am Fed up of Complaning to your customer care & guy Amit & Sanju at Powai who handles the net connection here they have very very poor service

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Address: 302 ,banjara hills chs ,sector 19 B ,ULWE NAVI MUMBAI,410206

My A/C has been renewed with package ION 100M-365UL - 90 UL Free,
but only for month the speed was good now there is fluctuation of speed and service is not good, it is not covering 15 feet distance, not covering area of my house

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I-ON Customer Care

from Mumbai, Maharashtra

Aug 30, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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No internet connection since yesterday
Id = ssv_drrahul

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Aug 25, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: 14, Chandrama heights, Kale Nagar 3, Nasik

I have been using ION net from last 4-5 months. During July and early August I observed lot of bandwidth issue and network droppage.

I have been working from home and my kid also attends online classes not only for school but other activities as well. I also run my TV on wifi.

Please work on the mentioned issue asap else i need to look for other option. I cant afford the drop atleast in my office and school work.

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I-ON Customer Care

Aug 11, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: A 206, SHELTER PRIDE, SECTOR 11, PLOT NO 56/57, TALOJA PHASE 1, NAVI MUMBAI 410208

I have complaint about the LOS light is red but there is no revert from your end.
This what the service you provide to customer.
ION is a big company and if the company doesn't solve the problem and have power issue for more then 24 hrs then its a huge issue that the company is creating...
The company will extend the internet days for what the have not solved the problem.

Sep 25, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Aug 06, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

Verified Support

Aug 25, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Kalamboli, Sector-11, Navi Mumbai

Nobody answers the calls or picks up payment despite booking an appointment. Also website and app are not working since two months

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

Aug 2, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Mumbai

Location shifting ticket is pending from 15days.
After multiple follow up with customercare no progress.
Follow up - TkT5072333

Sep 2, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Aug 01, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Wi fi not working since 2 days, showing LOS red light.
Please resolve the problem.

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

Jul 30, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Airoli, navi mumbai

Pathetic service, making this work from home miserable. I had to take leaves because of no internet. Is this for what I am charged monthly.I would never recomend anyone from now and I am switching to other service provider which is the only option left.

Current ticket is pending with them for 2 days, the status is showing as not started.

As a customer I feel cheated and mentally harassed.

Aug 28, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jul 27, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Pune, Kothrud

I have raised complaints on 19th, 21st and 22nd for internet down or slow internet but no one attends complaint and get very poor response on customer care.
Another issue about availability of plans. every time planes get changed and become more costlier. I don't have option to chose less GB plan and end up paying more money

Aug 23, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jul 23, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: E v regency sec 11 plot 22 kalamboli navi mumbai

This boardband is completely useless. I am using this since past 1 year and throughtout this time period this boardband has proved me it is a total waste of money. Not a single day I got a good internet connection. Every other day I have net issue they never pick the call and always the net is in poor condition. Whenever other boardband will be available in my area I will throw this boardband connection out of my house.

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Jul 22, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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I have requested for disconnection on 02/07/2021 but till not returned the deposit amount. Even now not forwarded for disconnection. And Charging amount for another 11 days incorrectly from my bill date. I believe I need not to tell reason for Disconnection.

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Jul 22, 2021

Verified Support

Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: SUNSHINE CHS BUILD NO -E-91 ROOM NO- 204, SECTOR 6

I newly take ion service I before ion give very good service but now it look like fake
I take 50 mbps package for 3 month I did not get full speed sometime it gives 2 mbps, 5 mbps even I try to contact with person who give us service even he not received call from last 5 days or ion application did not work they your no is not registered email is not registered

Aug 20, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Yelahanka bangalore

ION had not been shifting the internet services even after regular follow up and complaints. They say they are low in staff, and ignore people s complaints. They are not even checking if the modem can be shifted to the new house or not and delaying everyday. In the current pandemic situation, work from home has increased and due to not shifting of connection, i have lost almost a week s work.
Customer care professionals are not responsive, they don't take action even after frequent complaints, they say we will inform and nothing is done. They neither provide technician s contact even as a extreme case nor transfer to a supervisor. I am regreting taking ion services. This is the worst service I have ever had in my life. Can someone please help!

Aug 20, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jul 20, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Nilkhant par A wing room no 403 vitawa thane 400605

Internet not work

I-ON customer support has been notified about the posted complaint.

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I-ON Customer Care

from Mumbai, Maharashtra

Jul 20, 2021

Verified Support

Hi Rushikesh, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: A 901, galaxy nebula, sector 10, Kharghar Navi Mumbai

I was trying to renew my package on 12/7/2021, the amount was debited from my account but the package was not renewed.

I want my refund back. I have attached a screenshot also as a proof of my payment of Rs 1600.

Aug 14, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Verified Support

Jul 13, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

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Address: Malad West , Rajanpada

Loss loss loss loss loss loss loss loss loss
I cant even listen to songs when its raining
Download speed : http://j3rry.live/Jldh2
D-VoiS is a category 'A' ISP and is one of the top 6 pure play Internet Service Providers in India
Its better to play on 2G data
Fix it asap or just sell vegetables

Aug 20, 2021

Complaint marked as Resolved

I-ON customer support has been notified about the posted complaint.

Jul 13, 2021

Updated by j3rry Loss loss loss loss loss loss loss loss loss
I cant even listen to songs when its raining
Download speed : http://j3rry.live/Jldh2
D-VoiS is a category 'A' ISP and is one of the top 6 pure play Internet Service Providers in India
Its better to play on 2G data
Fix it asap or just sell vegetables

I have been using your internet connection for the last 4 years. But since the last few months, I am facing an issue with the connection. The Internet keeps disconnecting or I face the packet loss issue.
For example : Download speed : 50mbps
Upload speed : 0.02mbps
I checked my Wi-Fi router and all cable connections thoroughly and found no faults.
It was still okay to face such issues in a week or 2, Now it's happening every day, I've suggested your network to my friends too and now they are done too, I hope you take this mail seriously
and fix my issue as soon as possible, as we wont continue your service.
Thanks

Verified Support

Jul 20, 2021

I-ON Customer Care's response Dear User, we apologize for the issue. Could you please share your experience along with your user id or registered contact number by writing to us on [protected]@i-on.in so that we can check and rectify it at the earliest.

I-ON Complaints & Reviews

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I-ON reviews & complaints page 4

Internet not working and red led blinking

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Connection still not received

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No quick support and customer need to wait 1 day for any issue

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Internet not at all working fed up of complaining you guys didn't solve my problem n they didnt even receive my calls

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Service and internet speed is not good

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NO internet access

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Droppage in the network

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Internet not working from 4th aug 21 till date

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Website and app not working and nobody to pick up payment

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Follow up - TkT5072333

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WI fi not working

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Internet slackers is the best name for this company. at least work some time, idlers.

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Fluctuating internet connection and very poor response on complaint

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Poor internet connection

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Disconnection

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Internet not working did not get full speed

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Shifting internet services

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Net not working

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Refund

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Loss

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