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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 415

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S
swamishivambharti
Dec 31, 2019
Resolved
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Resolved

I am shivam bhardwaj. 826.00 rupees has been deducted from my account asdmc/in[protected] dp chgs till n
Ov-19dmc charges on

27/12/2019. I have never activated and used my demat account till now. There was no prior notice. I haven't received any deduction

Message to my mobile. I need justice and my money back immediately. My account number is[protected].
Feb 7, 2020
Complaint marked as Resolved 
still unresolved.no communication by the bank officials.
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Jan 01, 2020
ICICI Bank Customer Care's response
Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team
Feb 05, 2020
Updated by swamishivambharti
The complaint is still unresolved. Neither any bank official contacted me, nor I received my money back
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    upneetkaur
    from Mumbai, Maharashtra
    Dec 31, 2019
    Resolved
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    Resolved

    My previous credit card has been blocked but since i received a message for the statement of previous credit card. My new credit card has been generated but the pin for the new credit card is not yet generated. I want to know why i am getting the statement for previous credit card number after it has been blocked. Please provide clarification for the same.
    Feb 1, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 01, 2020
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04vjl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      S
      Swathi Surigi
      Dec 31, 2019
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      Address: Plot no 2, Kundan Nagar, , Near Hallmark Royal apartment, Hyderabad, Telangana, 500089

      Fastag not accepted at kadthal toll plaza, rangareddy dist... Although i have fastag working, they asked me to join the cash que. And only single queue is working... For fastag and cash toll. What is the purpose of taking fastag.. If no seperate line maintained. Please take action on kadthal toll plaza as they are not maintaining proper fastag line or following rules.
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        V
        VivekaGupta
        Dec 31, 2019
        Resolved
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        fraudulent transaction via vin/innovative

        Address: 307, Mukta Apartments, Senpati Bapat Road., 411016

        Date[protected] fraudulent transaction happened on my icici debit card for the amount of rs.5, 530 in single transaction.

        Please note that i didn't lose my debit card or give my card details or internet banking information or 3d secure pin to anyone and debit card was with me when all said transaction took place. This had happened once before as well through vin/innovative but i assumed that it was a transaction i made and...
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        S
        Sampreet Ramachandra
        Dec 31, 2019
        Resolved
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        Resolved

        This is such a pain. Everytime i need to do an online transaction, i need otp and even though i have the correct german number registered the otps reach me sometimes and many don't. And when travelling, i have to make expensive calls to the customer service line to get the otp on the phone. Worst is when i am travelling internationally, i have to call them from my registered mobile number to get the otp. The roaming charges i pay sometimes half as much as the transaction i am trying to make.

        Icici customer care's response when i call them is "there is no issue at our end sir"...

        If a customer is not able to get the promised service there is an issue at your end silly!!!

        Frustrating.
        Feb 1, 2020
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Dec 31, 2019
        ICICI Bank Customer Care's response
        Dear Sampreet Ramachandra,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3l) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Mathivanan Prabakaran
          Dec 31, 2019
          Resolved
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          Resolved

          Address: 560048

          Received a defective fastag which does not work most of the times. Raised complaint couple of years back as well and no response. Tried to call the customer care multiple times - it does not connect or disconnects after sometime.

          Customer id: 10092916

          Complaint numbers:
          Cmp[protected] - wrong apartment number in contact info
          Cmp[protected] - replacement tag needed

          Please callme and fix these issues asap.
          Feb 2, 2020
          Complaint marked as Resolved 
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Dec 31, 2019
          ICICI Bank Customer Care's response
          Dear Mathivanan Prabakaran,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3n) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
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            L
            Logesh Kumaran
            Dec 31, 2019
            Resolved
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            Resolved

            Address: 632006

            My account has been debited with 1711 on multiple days from "tpsl" whom i have not authorized to take money from in any form.

            This is a violation to privacy from bank as well for providing my information without my notice. I request proper actions to be taken.

            Find below the fraudulent transactions. I have masked using asterisk which i assume to be confidential transaction ids.

            S no. Value date transaction date transaction remarks withdrawal amount (Inr) balance

            3 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 216.44 0.12
            Ct19~*
            6 [protected] [protected] nach_ad_rtn_chrg~tpsl~28o 196.56 1, 404.56
            Ct19~*
            7 [protected] [protected] nach_ad_rtn_chrg~tpsl~27n 885 519.56
            Ov19~*
            8 [protected] [protected] nach_ad_rtn_chrg~tpsl~26n 413 106.56
            Ov19~*
            Feb 3, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Dec 31, 2019
            ICICI Bank Customer Care's response
            Dear Logesh Kumaran,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04td0) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              srinivas kalluri
              Dec 31, 2019
              Resolved
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              Resolved

              Address: Visakhapatnam, Andhra Pradesh, 530003

              My sb account number is[protected] and i have purchased icici fastag through online for my car ap31ce9415 through icici website and the fastag account no. 22132846 and icici fastag account no. 11694320has been activated on 29/11/2019. My account was debited with rs 499.12 towards the charges and recharge amount, refundable advance. Till date i have not received by fastag and customer is not responding even after repeated request.
              Feb 3, 2020
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Dec 31, 2019
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                N
                nirajD
                Dec 31, 2019
                Resolved
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                Resolved

                Address: Saltlake, Kolkata, West Bengal, 712104

                Icici deduct 642 rupees from my new icici salary account, i have talked with phone banking officer for this deduction after three hours conversation over phone, he told me it id demat lien is showing visit nearest branch and close demat account and money will be refund i have visited 2 -3 icici bank branches they are saying demat closure facility is not available in those branch or you can visit r. N mukherjee road branch which is not possible for me. I have mailed icici bank consumer they send me mumbai address with demat closure form for submit form to that address for closing the demat account. I have filled form and through speed post send form to mentioned address but after few days they maid me my form is rejected due to annual maintenance charges is showing near about 4000 they suggest me go to demat enable branch and clear the dues and close the account, i have never used any icici demat account, one of your fraud representative came for open a salary account and he signed some form to me after deduct money after few years i know i have a demat account. They not closing my demat account and also money has been deducted from my account.
                Jan 31, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Dec 31, 2019
                ICICI Bank Customer Care's response
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04tds) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  A
                  Ankits1987
                  from Bhadarwah, Jammu and Kashmir
                  Dec 31, 2019
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                  Address: Jammu, Jammu and Kashmir, 180004

                  I applied for ICICI FASTAG for my i10 car having last 4 digits of vehicle registration number as 8949.I submitted my documents in Gandhi Nagar Branch in Jammu.

                  The fastag was issued to me but to my horror the vehicle registration number assigned to my fastag account was 8948 instead of 8949. I subsequently submitted a request o[censored]pdation of vehicle registration number by raising a ticket online after logging into my account on 13/12/2019 and also uploaded my RC. The webiste claims that it will take only one working day to update the vehicle number but even after a lapse of more than 15 days my complaint is not resolved. My Ticket No. : CMP[protected]. Kindly help me in this matter
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                    R
                    Raviparkash Sharma
                    Dec 30, 2019
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                    mental harassment by superior

                    Address: 2957/21C STREET NO 2 AZAD NAGAR PUTLIGHAR AMRITSAR,143001, 143001

                    I ravi parkash sharma had joined icici bank, airport road branch as an officer in 2015. I worked hard and did my work with dedication, resulting which i was promoted to sr. Officer and mr. Sarvesh kumar appreciated me. After that i was selected for po batch. I did my pgdb in banking and finance in[protected]. I joined back as branch sales manager at ranjit avenue, amritsar branch in 2019 under branch manager rohit kundra. I once again started...
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                    A
                    ankursaxena049
                    Dec 30, 2019
                    Resolved
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                    Resolved

                    Address: V2 Vihang Valley Phase 2, Kasarwadvali G B Road Thane west, Thane, Maharashtra, 400601

                    1)I approved 3 mandate of INR 59200 Ujjivan IPO (4lots) (bid via zerodha) via Imobile (BHIM UPI) on 3rd December 2019. Later on 4th december 2019 3 update came on same mandate of same amount INR 59200.
                    But bank put a total lien of INR 355320.

                    2)I kept complaining about the issue and also reported that there is a bug in their app but no one took me seriously and i was told that everything will be fine after mandate gets revoke.
                    3)Mandate got revoke on 12/12/2019, INR 177660 out of INR 355320 got unblocked but rest INR 177660 is still lien.

                    No body from bank side is giving me proper ticket number and they are replying through mail. in every mail they are giving me next date by which i will get an update but no body is informing me on actual update on money.

                    Instead of helping me on lien removal by contacting and coordinating with whoever they are saying they don, t have approval, they just say the don't have any update about it or we'll update you .
                    Howw much longer Do I have to face this. it's been more than 15 days I am contacting branch operations and customer support team and not getting any concrete resolution.

                    Do I have to beg for my own money.
                    Feb 1, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Dec 31, 2019
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3o) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
                    Dec 31, 2019
                    Updated by ankursaxena049
                    Hi,
                    Email id not visible to me.
                    It is visible as [protected]@icicibank.com which is not a valid email id.
                    Jan 01, 2020
                    Updated by ankursaxena049
                    Hi,
                    Email id not visible to me.
                    It is visible as [protected]@icicibank.com which is not a valid email id.
                    See Screenshot attached

                    Verified Support
                    Jan 01, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3o_01) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      C
                      Chand1284
                      Dec 30, 2019
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                      I have doubt on bank timings for ICICI, today I went to ICICI bank at 3.45PM, they said bank timings are 9.30-3PM, that means 5.30hrs in that 1 hr lunch break, so banks are helping to people daily 4.30Hrs. How people's are solve their problems in 1 day if the timings are like this?
                      +1 photos
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                        S
                        Sai Pavan Thota
                        Dec 30, 2019
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                        Address: Hyderabad, Andhra Pradesh, 500055

                        I recieved a call from icici bank and was explained all about the one assist service it offers. But i was not aware that 1899/- rupess would be deducted from my savings account against this service. I would like you to look into this issue and find a solution to it.
                        My savings account number is given below
                        [protected]

                        My one assist relationship number is given below
                        9658579

                        Please look into this issue and help me get my money back.
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dec 30, 2019
                        Updated by Sai Pavan Thota
                        OneAssist Membership ID : [protected]
                        Verified Support
                        Dec 30, 2019
                        ICICI Bank Customer Care's response
                        Dear Sai Pavan Thota,

                        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                        Regards,
                        ICICI Bank Customer Service Team
                        Dec 31, 2019
                        Updated by Sai Pavan Thota
                        My mobile number [protected]
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                          A
                          Ani1236
                          Dec 30, 2019
                          Resolved
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                          Resolved

                          Address: VILL+POST- KHALNA P.S.-JOYPUR DIST.-HOWRAH, Howrah, West Bengal, 711413

                          I received messages from AD-ICICIB stating money debited and credited. I don't have ICICI bank account.70000 credited and 10000 debited.
                          I don't have paydirect prepaid visa card from ICICI.
                          I don't have ICICI branches nearby.
                          This is completely unwanted hassle in my life.
                          Should I contact the Cyber Crime department?
                          Or should I visit a nearby branch?
                          Feb 1, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Dec 31, 2019
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04u3q) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            B
                            Baby's cuteness
                            Dec 30, 2019
                            Resolved
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                            Resolved

                            The collection team call me mentioning that he is from delhi police and another person name mr amit sharma claiming that he is a lawyer of icici bank both of them used abusive language to me my father and my wife and due to this misbehave they have used wrong body posture with us also so it's my kind request please look into this matter and take necessary action. I have all the call recording as a proof also
                            Feb 3, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Dec 31, 2019
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04tds) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              S
                              Sudeepbhasme
                              from Pune, Maharashtra
                              Dec 30, 2019
                              Resolved
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                              Resolved

                              Website: [email protected]

                              Dear sir,
                              i requested for closer of my TID NO[protected], MID NO[protected] on 10 September 2019. The same is closed on 13 sept 2019 with Case Id[protected].
                              After a week, your courier partner called me for pick up of machine 2-3 times, but didn't came for the same.
                              Till date no one from your courier partner came to machine pick up.
                              And today, all of sudden i.e. on 30 December 2019 icici merchant services charged for rs 17, 700/- in my Icici current account no[protected] without any prior intimation.
                              There is miscommunication between Icici Merchant Services and their courier partner.
                              And for the same we, "The Customer ", facing penalty charges, let me know why???
                              With this email requesting Icici Merchant Services to arrange the machine pick up asap and refund my penalty charges rs 17, 700/- immediately in my above stated account.
                              Because of your forced penalty charges, i am facing minimum balance issues with my current account and Icici bank is charging me penalty again.
                              Hope you understand my case and solve the issue on highest priority level.

                              Thanking you,
                              Sudeep Bhasme
                              For Sahayog,
                              225, sadashiv peth, moti chowk, satara.
                              +3 photos
                              Feb 5, 2020
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Dec 31, 2019
                              ICICI Bank Customer Care's response
                              Dear Sudeepbhasme,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
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                                S
                                shekharkumar modi
                                Dec 30, 2019
                                Resolved
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                                Resolved

                                Address: Emami Limited, EPIP Complex, Amingaon, 781031

                                My self is Shekhar Kumar Modi. (+[protected]

                                Rs 826/- has been deducted dated as on 27.12.2019 with transaction details "DMC/IN[protected] DP CHGS TILL NOV-19"

                                I had never activated Demat account till now. so i want to refund all money & deactivated my Demat account as early as possible.

                                My Demat Account No is IN[protected] (As per ICICI Customer Care)
                                Jan 31, 2020
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Dec 31, 2019
                                ICICI Bank Customer Care's response
                                Dear shekharkumar modi,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  R
                                  rahulg75
                                  from Delhi, Delhi
                                  Dec 30, 2019
                                  Resolved
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                                  Resolved

                                  Hi,

                                  I have applied for used car loan from one of dsa of icici bank in 2005 but loan was never disbursed to me by bank or it's dsa and they took 3 emi's through ecs from my account. I filed a case against icici bank in consumer court and won the case against them. Please suggest what to do as still it is showing in my cibil and no bank is offering me loan due to this.

                                  Regards
                                  Rahul goel
                                  Feb 7, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Dec 30, 2019
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04mhb) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  Dec 30, 2019
                                  Updated by rahulg75
                                  Hi,

                                  Please let me know on which mail id i have to send the details as it is showing [protected]@
                                  Verified Support
                                  Jan 06, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a04mhb_01) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Dattatraya Subhedar
                                    from Vasai-Virar, Maharashtra
                                    Dec 29, 2019
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                                    Address: Anand, Gujarat, 388120

                                    On[protected], i traveled from anand to vadodara by my car gj23bl0991.
                                    On that day i cross the vasad toll plaza where rs. 120 is deducted from my icici fastag account (Time 10:04:39) which should be rs. 60 one side (Ref. Trip number[protected]

                                    At the time of return on the same day[protected] at vasad toll at 13:03:31 again rs 60 is deducted from my fastag. (Ref. Number[protected].

                                    So extra rs 60 is deducted. So please return that to my fastag account.
                                    +2 photos
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