ICICI Bank Complaints & Reviews

I am an account holder of icici bank. When i checked my account balance it was deducted by 3306 rs in 8 month with out any message or notification. I was thinking why i was having such deduction and i checked my mail and phone whether i received any notification. But i didn’t. Then i went to my personal banking website and checked for the reason. Then i saw charge of of smab chgs. My account no is[protected] contact no-[protected], [protected] email [protected]@gmail.com

Icici agents are asking us to provde details of some unknown person : vishveshwar, we are senior citizens and heart patients and troubling us a lot. We don't any person. Tell your agents not to visit our house and don't trouble us please. Because of this harressment if our health is spoiled bank and collection agents will be responsible of it. Tell them not visit our house

Some collection agents are repeatedly visiting our house, we are senior citizens and health patient and asking about some other unknown person : vishveshwar details, even after we saying we don't know that person and after some time coming back with group of people and harassing us a lot. Kindly take strict action and ensure that they don't visit our house. Collection agent mobile no's : [protected], [protected], [protected]

I have been getting atleast 5 promotional calls from icici everyday regarding the same promotional policy. After complaining, icici has not taken any action except apologizing a bunch of times. This isnt only about me, icici has been harassing all customers regularly.

On complaining, they added me to do not disturb list but i'm still calls. These are the few numbers:
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]
[protected]

Please note there is a *mobile number* in the list above. Icici is sharing my number to third parties who are then calling me regarding promotional offers.

I've been complaining and mail icici since 3months now and they have not taken any substantial steps to prevent this from happening to me or other customers.

This is customer harrassment, privacy breach and poor customer services.

Date of incident : 5 november 2019

I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs-1399/- from my saving a/c. Without my permission. I don't need this plan actually. Please deactivate this plan and refund my money asap.
I made a complain at icici bank and again someone called me. I was saying again and again that i want to deactivate my plan but instead they forcefully gave started a resolution, in which they returned 400 and the plan is still active.

I just want my money back and deactivate this plan.
And stop harassing people this way.

My a/c number:[protected]
One assist relationship number: 9183482

Make sure to deactivate this plan asap, if not.. I will complaint against this in consumer court. Thanks!
Jaya jindal

I have applied for fastag on 02/12/2019, but still have not received the fastag. I tried calling customer care several times on both customer care number (1800 and 1860), but both numbers are not reachable, they just put you on wait. It seems icici bank is cheating the customers by charging rs. 499 amount and then there is no response from them. They just collect the money from various customers and keep it with them without providing them support and physical fastag card. I do not know, why people are not taking an action against them, as it seems a common issue with various people with icici fastag service..
I would like to know how to contact icici fastag customer service, as below numbers provided by them are not reachable.

[protected] or chargeable number[protected].

I applied fastag using icici bank web portal with required online fees on 12th december 2019. My icici bank fastag account no. Is 22357821. Vehicle registration no. Is dl4cax4480. After around 8 days, i. E. On the 20th december 2019 morning, the envelope/package of tag was received via blue dart courier to my registered address. But as soon as i opened the said envelope, it was strange and shocking to find that fastag was not present in the envelope. Only the following documents were present:
1. Icici bank letter addressed to me with all details of fastag. (But no fastag was pasted/present on it at the given space i. E. Fastag sticker box)
2. One pamphlet showing the “steps to place the fastag on your windscreen” and “dos and donts”.
3. One pamphlet showing “steps to recharge”.

It is very shocking to see that how such a large bank can miss the very fastag which was ordered and send only some papers which are useless without a fastag, which is the main thing.
What would i do with these papers without a fastag? First of all the fastag package was delivered after waiting for 8 days and that too has been received without a fastag in it.
Since then i kept calling icici customer care number (Toll free as well as chargeable) but either it goes on busy and busy for hours or gets cut without ringing at all. I went to nearby branch also, but they also don’t have any idea of what to do and informed me to contact customer care only. Hence, i am unable to reach and raise my query to anyone in the bank for the purpose of resolution of my said problem so as to get my fastag delivered to me. I showed my faith in this bank but i didn’t expect such kind of poor service and harassment/fraud from bank. I am a regular traveller through tolls and require my fastag urgently, hence i applied for it, but icici bank has done such a wrong deed to me and i am feeling helpless of what to do.

I have applied for the fast-tag from icici bank fastag portal. I have already paid all the charged but i didn't get any response from icici. I have just received customer id & wallet id but the physical fastag is not received from the bank and their customer service number is also not reachable. They should provide a tracking number or sms which clarifies the current status of fastag....

Booked a bus ticket in imobile app and canceled in 15 minutes, realised that travelling date is wrong. Icici cancellation policy says that you won't get any refund on the tickets cancelled on travelling date. I agree, if the ticket was booked few days before and cancelled at last minute.in my case, i wrongly booked to the current date and no refunds is not fair. Definitely, icici to revisit their cancellation policy.

Some one is calling to my friend and said your friend 's name is this.. Took loan from our branch and now her phn switched off while my friend asking his details told her i m from icici bank mumbai while no such loan i have taken from that branch.. Once my friend put off phn he repeatedly calling her and asked for my no and tell her you are a fraud supports to your fraud friend

Sir my name is sai kiran today morning i had received a msg: "txn of inr 620.00 done on acct xx458 on 20-dec-19. Info: vin*google s. Avbl bal:inr 4, 306.87. Call 18002662 for dispute or sms block 458 to [protected]"

For which i had not done any purchase and not subscribed anything sir

Amount got deducted sir i had not subscribed any thing please help me in refund of amount sir

Regards
Sai kiran
[protected]

I applied for ICICI Fastag last month. Today, 19/12 I received serial number assigned to my tag account number. But I am not able to register even I have tag account number. It keep on asking Customer ID which I did not receive yet.
There are 3 major questions I have -
1. How to register to ICICI Fastag?
2. When will I receive fastag?
3. Is ICICI Fastag Customer care number really working?
How to get further...

I haven't received my fastag as promised by 8 working days. I have submitted the request on dec 2nd 2019, and my customer id is 11780024. I have called customer care many times and it will be busy all the time and once they picked and said that it will be delivered in 2 days but its not delivered. I have also lodged a complaint using the portal as well but no action taken. Please deliver asap.

On dated[protected] my fastag id no. 10705651. I had not use my fastag and my vehicle but toll plaza jaipur had wrong deduction of rs. 295/- on dated 26-27/09/2019. After several complaint done by me but about two months suffer wrong deducted amt. Rs. 295/- had not refunded. Please take action against authority as early as possible. My perviously complaint no. 935902. But many other complaint loddges but till date not amount refunded in my fastag a/c.

Dear sir/mam
I am one of the new employee of icici bank ltd branch shahabad markanda new grain market in ambala region, i have been mentally torched every day. My branch manager talks with me in a very rude manner and pass some personal comments, as he is new to this organisation and dnt know the culture of icici bank,
Thats why i am writing this complain to you sir,

So that they dnt mentally harrse other new joinee of the banks

Fastag is registered by using Username in received by SMS but no physical tag delivered till date. Its been 15 days since ordered it.
Both the fastag customer care numbers give no response whatsoever., its better not to give numbers if you don't have to serve them.
There is not email id provided for fastag related issues either.
This is the worst service ever from ICICI bank in by 20yrs of relationship with the bank.

Vsi/amazon stan/[protected]/[protected]

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount was debited on 12/08/2019. Please help me out

Hi Consumer Complaint team,

This is aalok Gupta and I have purchased the FASTag #[protected] through ICICI Bank on 06.12.2019, which is attached to my vehicle no. KA04MW9282 is yet not delivered.
Tried multiple times to call ICICI FASTag helpline is of not much help despite generating their complaint nos.
My said Fastag no.[protected] has been mapped to my account bearing sl. no. 22267417 on 14.12.2019 but the Fastag is yet elusive.

Kindly help.
Rgds,
Alok K Gupta

Dear Sir,

I am a customer of ICICI bank and based on that from ICICI customer care department i got a call that I am going to get lifetime free ICICI credit card. I received ICICI Rubyx card recently and in the first month statement Rs. 3000/- joining fee added. Also when i searched in website for full details of this card there was annual charges of Rs. 2000/- also along with this. Also there are no gift vouchers given as mentioned in the website. Kindly resolve this issue.

Regards,
Gireesh

My account debited with 2199/- today 18/12/2019 iin/i-debit/si cppast /[protected]/935 dr. 2, 199.00
I want my money back urgently,

How can a transaction happen without my info

For any detail write on my mail id [protected]@gmail.com i am very upset with this, how such things can happen the bank like icici, i opened account with mindset this is technically strong secure bank as compare to others but now looks i was wrong