ICICI Bank Complaints & Reviews

My father mr. Lokesh kumar laxmandas lamba have applied for fastag card on 28th november and have paid rs.500 fee through hdfc for etoll1291683 for car no. Mh03bh3377, but we still have not yet received any card or any update for the same. We have been trying to contact bank but haven't received any help from them.
Also we haven't received any rfid or customer id via message or mail.

Kindly let me know how to solve this problem.

I have maintained sufficient amount but amount not debited for emi, my emi date is 4th dec, i credited amount before 2 days. Amount is now showing in account not debited for emi as well. How can bank only cheats the customers and i am getting calls for not paying emi amount and kindly dont impose any ecs debit charges if it applying reverse it back and solve my problem.

Ac no :[protected]

I have applied for fastag card through icici bank on nov 28th 2019. I received fastag ac no. As 11664697 through sms and stated that i will receive the card in 4 working days. I received one more message on dec 13 that my serial no is[protected]. Its been 20 days since i have applied and there are no communications on the status of the card. I have reached out to icici complaint numbers several times and no one has attended the call and i m receiving the message from ivr that the representatives are busy. Please help in getting the card status as it is a long time while.

Icici bank charge me 499 for fastag.
But from last 15 days they are not giving fastag and fastag account also they are not closing
I am not able to go in tall gate
They are not refunding and not closing tag even not giving tag

Customer care not talking in call they are cutting call

Icici fastag - customer id[protected]
Name - darpan vaghela

Mobile number is linked with my account but still netbaking says, mobile numbe is not registered. Updtaed mobile number 10 times from atm but still facing same error.

Downloaded imobile app but there also grid alphabets are not displaying. I want to link my loan account so that i can download amortization schedule online. Worst online process.

Hi, i bought icici fastag online on 2nd dec. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 11760348 and 2205581. I don't know which one is correct. And i didn't receive the fastag for any of them.
There is no information on whether the tag is shipped or not nor the tracking id? Also, no customer care number for fastag is reachable.

Can you please help as the deadline is already reached and not sure on what to do.

Hello my name is aryan dharajiya. I just check my bank statement & i see amount inr 590/- deducted from my saving account but i did not done any transaction. Also i did not get any otp for this transaction so, without otp how this happened. Please cross check and revert back my money.

I attached screenshot of my bank statement for your reference.

Transaction detail:

I had paid for the icici fastag on 26th november and i am yet to get the transponder. After the payment i got a message that the account has been created and activated with account number 11615218. But after that i havent received any information. I call the [protected] number that i got from the icici website and that is absolutely useless. I will be hold for 10 minutes and then it kicks me out.

I need a resolution on this.

Icici debited 1399rs from my credit card without my permission. I was getting continuous call from icici for 2 weeks. Since it was marked as spam from many users i didn't want to receive the call. They called day and night without break. So i received the call and they told something to repeat what they tell so that they can record the call and i thought it's from icici bank, and i thought they called to confirm about my new credit card, so i repeated what they asked for. But after 2 days 1399rs got debited from my account. Please deactivate the service and refund the amount.

Hi, i bought icici fastag online on 1stdec. I got 2 messages saying my icici fastag account is activated. My icici fastag account is 22280846 and 11826288. I don't know which one is correct. And i didn't receive the fastag for any of them.
I further got a message on 6-dec saying that fastag serial no.[protected] is assigned to tag acc. No. 22280846. But there is no information on whether the tag is shipped or not nor the tracking id?

Due to some issue with the bookings via booking.com, they agreed to provide refund. Booking.com has already processed the refund and provided me an arn number (85297869344949373568942) on 10th december 2019. I haven't received the refund yet. I don't see any feature in app to check the status with the bank. Please provide refund as soon as possible.

I received the msg that my icici bank fastag account linked to vrn ka51ml3333 has been debited with rs.285/- for dispute on trip no.[protected] on[protected]:36:50. I dispute this debit.

On the same day and time my icici bank fastag is debited with rs.65/- for the same trip no.[protected]. This is correct and i agree to it.

Please refund me the excess debit of rs.285/- for the same trip.

Hi,
I have made wrong transaction of 5830 rs on 18 nov, 2019 and same day i inform to icici bank customer care, they told me that we are raising complaint against wrong transaction but i did't received any response from them. After few days back, i call again then, they told me that we are not responsible and you have to check with hdfc bank they no better about it. I went to hdfc bank there staff told me that icici bank are making me fool. I really don't understand, how can i get my money back.
I am icici bank account holder i made wrong transaction to hdfc.
I called customer care of icici bank and hdfc bankd and i visited branches also of both bank. I am feeling helpless. Kindly help me to get solution.

श्री मान जी,

निवेदन यह है कि आप मेरी समस्या का समाधान करें।

श्री मान जी मेरा नाम सुशील कुमार शर्मा पुत्र स्वर्गी श्री सुरेश चंद्र, मकान न. 1204, नेताजी सुभाष लेन, जवाहर कालोनी फरीदाबाद हरियाणा का हूं।
श्री मान जी 2004 मे ICICI BANK का EXECUTIVE मेरे घर मेरा ACCOUNT खुलवाने के लिए आया था। वो भी मेरे किराएदार के कहने पर आया था।
श्री मान जी मैने icici bank EXECUTIVE के कहने पर FORM पर जहाँ कहे वहा पर SING कर दिए थे परंतु मेरे पास उस समय कोई भी पहचान पत्र (ID PROOF) नही था। आपके EXECUTIVE ने कहा कि मे manager sir से बात कर लूंगा परंतु कुछ दिन बाद वो आया और उसने मुझसे कहा कि आपका account open नही हो सकता क्योकि आपके पास कोई पहचान पत्र (ID PROOF) नही है इसलिए आपका account open नही हो सकता है।
उसके बाद 2015 मे मुझे पता चला कि आपकी ICICI BANK द्वारा मेरा ACCOUNT[protected] OPEN कर दिया था, और CREDIT CARD ([protected]) तथा LOAN ([protected]) भी दे दिया था, LOAN AMOUNT 25000 RS था जिसने ये LOAN लिया था उसने कुछ LAON AMOUNT भर दिया था परंतु शेष 9000 RS रह गए थे, जिस पर CHEQUE BOUNCE FEES, INTEREST CHARGE और PALENTY लगा कर 16366 RS कर दिया था। जोकि मेरे CIBIL SCORE मे आ रहा है।
श्री मान जी आप मुझे ये बताने का कस्ट करे कि आपने किस पहचान पत्र (ID PROOF) के आधार पर ACCOUNT OPEN किया तथा किस पहचान पत्र (ID PROOF)के आधार पर CREDIT CARD और LOAN दिया था।
आपसे निवेदन है कि आप इस समस्या का जल्द से जल्द समाधान करने का कस्ट करें। आपकी अति कृपया होगी।

धन्यबाद,

सुशील कुमार शर्मा,
म. न. - [protected], [protected],
A/C[protected],
CREDIT CARD - [protected],
LOAN - [protected]
EMAIL ID- [protected]@hotmail.com

Hi team,

Instead of transferring money to one account, i have transferred money to a wrong account number. How can i get them back?

I have transferred the amount (Rs. 12740/-) on 10th dec, 2019 to the below account details.

Acc no:[protected]I have added it to my payee as icici beneficiary only)
Ifsc code: icic0000303

Kindly help me in this.

Thanks,
Monika.

I have registered for a new icici fastag on 4 th of dec. I received the fastag account number and tag account number. I have not yet received tag till now. I tried all my way to reach to customer care. I am an icici bank customer, the back customer care told they are not resposible for fastag and need to contact fastag helpline. I called and waited in queue fro 45 min call connected and then hung up. No way for escalation.
I need to travel with with family on 21st. Please find a resolution for this. I am like knocking on all the dead ends.

I applied for fastag online from icici on 02/12/2019 and received below message on the same day

Dear customer, your icici bank fastag account no. 22201883 has been activated on 02/12/2019 17:57:41.

But till now i did not receive fastag. Even i tried to contact with customer care but no one is picking the call.

Looking forward for support from icici bank.

I, shiva agarwal had applied for online nps account and paid my 1st contribution using the net banking services of icici bank. I had selected icici bank as one of bank for kyc verification since i have salary account in this bank for many years. However, my nps account is frozen with status as "frozen - pran frozen as kyc verification is pending/rejected by bank or employee confirmation pending by corporate" because it is waiting for approval or rejection from icici bank head office. I even tried calling there customer care, they also provided the wrong information when i asked what is the procedure to get the kyc verification done, they told that i need get the documented verified from the bank and send the hard copy to cra, but when i asked same to cra they told it needs to be done online from the bank, in case rejected from bank then only you have to go ahead with manual procedure. Kindly help me in getting my nps account unfreeze.

Fastag detail below:

Payment id: 2317757
Tag id: 11708875
Date of request: 30 nov, 2019

Please look into the matter as i never expect it from icici service get delay and no response for a long time.
And the helpline number which icici gave (Toll free number:[protected]Chargeable number:[protected] both number are useless, never connecting.

I had posted a complaint uid (A03bj4) and i got a reply asking me to send details to [protected]@icicibank.com - which happens to be bogus email, when asked what is [protected] in the email - there is no response from the fraud bank. I observed many have got the similar reply and they too have asked what is [protected] and there is no response from the bank. I should admit, i made a big mistake dealing with icicibank... Every other fastag provider has a tracking - icici has no tracking - only the money is taken and they disappear. I even applied at paytm and they has a tracking progress of the fastag application.