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ICICI Bank Complaints & Reviews

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Updated: Sep 24, 2026
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ICICI Bank reviews & complaints page 417

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G
Gundla
Mar 23, 2020
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Address: Nanakramguda, Hyderabad, Telangana

My 3000 rups has been debited from my account
Mar 23, 2020
Updated by Gundla
My 3000 rupees debited from my account
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    Jeff Gonsalves
    Mar 23, 2020
    Resolved
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    Resolved

    Address: Thane, Maharashtra, 401202

    Hi team,

    I have paid credit card bills with auto-debit facility. But unable to pay due to some personal financial reasons. I have been charged as below:

    Auto debit return - 450 rs
    Late payment charges - 500 rs
    Interest charges - 161 rs
    Total - 1200 rs almost for credit card bill of 1700rs.

    Can you please waive this charges so i can pay the bill.
    Credit card - [protected]
    Apr 24, 2020
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Mar 23, 2020
    ICICI Bank Customer Care's response
    Dear Jeff Gonsalves,

    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

    Regards,
    ICICI Bank Customer Service Team
    I got a call from icici bank they informed me about the one assit plan and after some days they activated the offer with out my permission and my amount is debited 1899 rs and request you to cancel this offer and refund this offer as soon as possible
    ICICI Bank Customer Care's response, Mar 24, 2020
    Verified Support
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0c1m9_01) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      A
      Mar 23, 2020
      Resolved
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      Resolved

      I used icici travel card during my visit to the us. After a month upon my return, i noticed many fraud transactions on my card happening (In the us) in a matter of 5 minutes, two of which went through for $314.14 and $312.32. At the moment, i have the card with me.
      I immediately called icici customer service and asked them to take action. They said they can block the card and prevent further transactions from happening. However, their response on fraud transactions deducting $626.46 in total was extremely unsatisfactory. They said, they cannot do anything about it now, and asked me to call customer service again once the transaction has fully posted to my account. They did not even record the fraud. Only when i call them later will they work on it and provide a resolution, and all this process they said might take up to 30 days! I cannot wait for 30 days for a resolution, and i need my money back immediately to pay for my basic expenses.
      If i were in the us when this fraud happened i would have got struck in another country with no money. If needed, i am willing to provide more details/proof of my travel history.

      Below are details of incident:
      Date of incident: 22-mar-20
      Description: usd 314.14 using travel card is made at walmart #118.
      Usd 312.32 using travel card is made at wm supercenter.
      Apr 23, 2020
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Mar 23, 2020
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0c1lr) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        S
        shivaputrappa karki
        Mar 23, 2020
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        Address: Tahasildar office, Haveri, Karnataka, 581110

        Unclaimed: Card- ATM / Debit for Acct XX4427 has returned and is with us since 10 days. For re-dispatch, visit bit.ly/2prKKli. Kindly initiate redispatch
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          J
          jitender.kumar.kwatra
          from Gurgaon, Haryana
          Mar 22, 2020
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          Jitender kumar
          Application number [protected]
          Reasons : multiple login
          I applied to their executive he checked my cibil and all and than said your limit will be 1lac plus, you are prime customer of icici, and maintained mub very well, so icici provide you life time free credit card, so i applied, after few days, your card is rejected, kindly applied after 6months. I need proper reaso. Why my card is cancelled.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Mar 22, 2020
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0byk5) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Mar 22, 2020
          Updated by jitender.kumar.kwatra
          I already complained there, but no reply, my contact number is [protected]
          [protected]@gmail.com
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            A
            Advait-t
            Mar 22, 2020
            Resolved
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            Resolved

            Address: Mumbai City, Maharashtra, 400081

            An amount of rs 199/- was deducted from my icici account on 22nd march by amazon. The transaction info is vsi*amazon stan. Neither am i a prime member, nor did i recieve an otp to authorise the transaction.

            I would like to take this to rhe required authorities and demand a full refund. I would also like to know how icici shared private and confidential information with amazon without my approval as soon as possible
            Apr 24, 2020
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Mar 22, 2020
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0byk8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              K
              Kalpesh Sonani
              Mar 22, 2020
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              Address: Dabholi, Surat, Gujarat, 395004

              My name is kalpesh sonani. My fastag costomer id is 11594077. My car no. Is gj05js8041. I am going to surat to bharuch on dt.9/3/2020. I paid cash toll fee of rs. 25. But automatic deduct also from my fastag account of rs.25. So i total paid 25+25=50 rs. So please refund my 25 rs.in my fastag account as earliest. Or my bank account no.[protected]. Icici bank, ifsc code icic0003400.
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                K
                karthi yogi
                Mar 21, 2020
                Resolved
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                Resolved

                Trying to pay the payment using icici credit card but every time saying my card is blocked because of multiple wrong inputs but that was my first time and trying to unblock in all possible ways nothing works for me.
                1) did use imobile app to unblock
                2) did ivr to unblock and even it says my card is unblocked but nothing happened
                3) couldn't find the feature in icici net banking, as well as most of the buttons and dropdowns, are not working
                Apr 24, 2020
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Mar 22, 2020
                ICICI Bank Customer Care's response
                Dear Karthi Yogi,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0byk9) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  M
                  Mr. Bhushan Shende
                  Mar 21, 2020
                  Resolved
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                  Resolved

                  Address: Nagpur, Maharashtra, 440017

                  I don't have any demat account in icici bank but still there was a deductions on dp charger. Last time i complaint about this and i got a call from icici bank executive and he said further u will not face this issue but still there is deduction of dp charges in my account. Now i want all my money refund. My account no is[protected]. My contact no [protected]
                  Apr 24, 2020
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Mar 21, 2020
                  ICICI Bank Customer Care's response
                  Dear Bhushan Shende,

                  We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                  Regards,
                  ICICI Bank Customer Service Team
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                    S
                    Sudeeptap
                    from Bargarh, Odisha
                    Mar 20, 2020
                    Resolved
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                    Resolved

                    I have taken the icici bank fasttag and it is not working at all. When i tried contacting the customer care they are unresponsive. They are also not able to provide the solution. When i am going through the toll plaz thet=y are trying to scan but it's not working. And please note for every toll plaza it is happening like this

                    Vehicle no: od34 a 1202

                    Customer id:12231193

                    Fasttag account no: 22734774
                    Apr 22, 2020
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Mar 22, 2020
                    ICICI Bank Customer Care's response
                    Dear Sudeeptap,

                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bykg) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Pramila_14
                      Mar 20, 2020
                      Resolved
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                      Resolved

                      Address: Pune, Maharashtra, 412101

                      Hi team,

                      I did transaction of 49, 500 for enps. Amount is deducted from my icici account but not credited to nps account.

                      Error -

                      https://www.billdesk.com/pgidsk/pgijsp/error1.jsp
                      Reason: sorry. We were unable to process your transaction. We apologise for the inconvenience and request you to try again later.

                      Can you please check on priority?
                      Thanks,
                      Apr 3, 2020
                      Complaint marked as Resolved 
                      Resolved
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Mar 21, 2020
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bw94) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
                      My Account got debited with Rs.590/- as ECSRTNCHG, on 10th March 2020. why this is happening???? What is actually ECSRTNCHG ?? Why it deducting from account. If it is wrongly hitted... please credit the same... Please details mail to me on [protected]@gmail.com
                      ICICI Bank Customer Care's response, Mar 21, 2020
                      Verified Support
                      Dear Customer,

                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                      Regards,
                      ICICI Bank Customer Service Team
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                        S
                        Sowmya Nethala
                        Mar 19, 2020
                        Resolved
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                        Resolved

                        Address: Visakhapatnam, Visakhapatnam, Andhra Pradesh, 530027

                        I ordered 2 products from flipkart one product i cancelled and another one i returned. The estimation date is also over but o didn't get my money back into my account i concern the flipkart assistant they told that from the seller side it is ok but from the bank side it's not credited. I request you people please help me for this refund it's already 2days over so please see this problem
                        Apr 24, 2020
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Mar 20, 2020
                        ICICI Bank Customer Care's response
                        Dear Sowmya Nethala,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bsr8) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Txn of INR 2900.00 done on Acct XX168 on 13-Mar-20.Info: VIN*GOOGLE O.
                        ICICI Bank Customer Care's response, Mar 20, 2020
                        Verified Support
                        Dear Rakesh Adake,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0bsr8_1) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
                        Hi,

                        Through cloning of atm cards, my 10000 has been debited without my knowledge. I don't have any idea as there was no message regarding otp or withdrawl. This is some serious issue as the bank has provided no such security and now they are giving the reasons of skimming or cloning of atm cards. I want my money ASAP. Please resolve it.
                        ICICI Bank Customer Care's response, Mar 20, 2020
                        Verified Support
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0bsr8_01) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          R
                          Ramen.kalita
                          Mar 19, 2020
                          Resolved
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                          Resolved

                          Address: Aec point, Kamrup Metropolitan, Assam, 781014

                          With out any notice icici bank deduct around 590 rupees within 5 days. All charges are ecsrtnchg. Several time they just deduct without no reasons or any justification but this time i notice and i caught this deduction. My account no:[protected]. I want my hardwork money back. That is happened in every month constantly. I want proper justification in each single rupees and want my money back.
                          Apr 20, 2020
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Mar 20, 2020
                          ICICI Bank Customer Care's response
                          Dear Customer,

                          We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                          Regards,
                          ICICI Bank Customer Service Team
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                            N
                            nitinmittal1988
                            Mar 19, 2020
                            Resolved
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                            Resolved

                            Address: Shahdara, 110032
                            Website: www.icicibank.com

                            I am icici saving account holder. Today evening 19-03-20 i received mail from icici bank and in this mail ecsrtnchg charged 413 rupees. I don't know what the charges ecsrtnchg.. Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com.

                            Thanks & regards,
                            Nitin mittal
                            Apr 24, 2020
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Mar 19, 2020
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            Our official will get in touch with you. We appreciate your patience.

                            Regards,
                            ICICI Bank Customer Service Team
                            I am icici saving account holder. Today evening 16-02-20. charged 590 rupees. I don't know what the charges ecsrtnchg.. Bank hit the charges without my knowledge and without any confirmation email or sms or any phone call. Please explain what the charge it is. This type direction is not good please return my charged amount. My email id is [protected]@gmail.com
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                              P
                              Purusoth0406
                              Mar 19, 2020
                              Resolved
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                              Resolved

                              Address: 5A, Akammal Colony, school street, chinnameatupalayam, Coimbatore, Tamil Nadu, 641035

                              Dear icici bank,

                              I have settled my credit card on 2016. And my last payment against my credit card is 14/12/2016.

                              My card credit card number : [protected]

                              It is showing in my cibil report as settled, but i want to close this account.

                              There is no response from local branch.

                              Kindly let me know my pending amount for close my credit card account.

                              Also let me know the repayment procedure and noc guideline.

                              It would be appreciated if you can resolve my issues and it will help me to avoid get support i will file the same case in rbi and ombudsman
                              Mar 19, 2020
                              Complaint marked as Resolved 
                              not ICICI BANK ITS AXIS BANK
                              ICICI Bank customer support has been notified about the posted complaint.
                              Mar 19, 2020
                              Updated by Purusoth0406
                              Icici Bank — credit card settled

                              1 Review
                              5A, Akammal Colony, school street, chinnameatupalayam, Coimbatore, Tamil Nadu, India
                              Purusoth0406 on Mar 19, 2020Mark as Resolved

                              Dear ICICI BANK,

                              I have settled my credit card on 2016. and my last payment against my credit card is 14/12/2016.

                              My card credit card number : [protected]

                              It is showing in my cibil report as settled, but i want to close this account.

                              There is no response from local branch.

                              Kindly let me know my pending amount for close my credit card account.

                              Also let me know the repayment procedure and NOC guideline.

                              It would be appreciated if you can resolve my issues and it will help me to avoid get support i will file the same case in RBI and Ombudsman

                              Regards
                              Purusothaman
                              [protected]
                              Verified Support
                              Mar 19, 2020
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                              Regards,
                              ICICI Bank Customer Service Team
                              Hi Team
                              on 7th march i was done transaction of 7000rs by mistake another account of bharatpe.[protected]@icici account from paytm my sbi account
                              i request you please help on this to get customer details i dint find any customer details
                              ICICI Bank Customer Care's response, Mar 19, 2020
                              Verified Support
                              Dear Customer,

                              We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0boys_1) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
                              Sorry to hear this, Satish! We've addressed your concern via email, please do have a look.
                              From past 2 months charges of 59 in the name of RTNCHGS use to deduct from my account. I don't know why this is happening. This is totally fraud from the bank side. I want clarification on this
                              ICICI Bank Customer Care's response, Mar 19, 2020
                              Verified Support
                              Dear Customer,

                              We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0boys_01) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                H
                                Hussainsharief
                                Mar 20, 2020
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                                Address: 4/400-b-12-5-1d Pyara Nagar, 517325

                                Respect sir/madum

                                I want to complain about an employee of y u r bank his name is Amjad Ali.He miss behave with me.And he is telling me he won't do any type of service provide to me by u r bank . So I reqest u to take action on him. He is black mailing me that he won't give any sevice
                                Thanking u sir.
                                Yours faithfully
                                S Hussain sharief
                                My account no[protected]
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Mar 20, 2020
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
                                Apr 03, 2020
                                Updated by Hussainsharief
                                No action is taken by u r form. I requested u to take action on my complaint
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                                  V
                                  Vishal Kumar sahu
                                  Mar 18, 2020
                                  Resolved
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                                  Resolved

                                  Address: Mandhar, Raipur, Chhattisgarh

                                  Dear sir/ mam
                                  I want to say that,
                                  You have charge high minimum amount balance without any prior notification.
                                  I have not maintained my account balance for only two to three hours after that i have maintained my account balance but you have charged a high mab charge of rupees 703. Please check that you have done mistake on applying charges. So please check my account.
                                  Apr 24, 2020
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Mar 18, 2020
                                  ICICI Bank Customer Care's response
                                  Dear Vishal Kumar Sahu,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bl3s) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    D
                                    Dinesh kumar N
                                    Mar 17, 2020
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                                    Address: 600096

                                    Details of payment : exam fees transaction

                                    Payment to icici : citruseazypay

                                    Pay for exam fees due (Dde) to annamalai university dde.

                                    Transaction details : fees payment done by hdfc netbanking. (510/- rs.),
                                    [protected]/citruseazypay,
                                    Reference number[protected],
                                    Date : 14/3/2020

                                    Sir, my issue is regarding to failure of payment. Last week (Date - 14/3/2020 ; time - 12:16 pm) my account balance is deducted while making a payment for examination fees of rs.510/- to annamalai university (University link - http://coe.annamalaiuniversity.ac.in/bank/otherfee.php) through icici bank gateway - citruseazypay

                                    In brief :-

                                    Actually, the matter is when i proceed to payment page after entering all the credentials of hdfc netbanking then their server would be taking more time in redirecting. At last, after two minutes, the website shows me an error message in which it is written that"we regret the inconvenience, payment declined and it may be taking longer time to respond. Please close the browser and revise your payment". And after a while this page automatically took me back to the page (But fees not updated on annamalai university website) and asking me to do your transaction again because the last transaction was failed. After this i got a transaction alert from my hdfc bank that says "your balanced has debited". Now, my question is that why did my balance deducted after showing error at the transction time and didn't reflect in annamalai university site and still now i didn't get any refund. I want you to please make a refund to me for the balance that is incorrectly deducted from my account. I would be grateful if this issue could be resolved without further delay.

                                    Candidate name - sivasakthi m
                                    Deducted from the account of dineshkumar nagaraj
                                    Account type - savings account
                                    Emai id - [protected]@gmail.com
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Mar 18, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    Mar 23, 2020
                                    Updated by Dinesh kumar N
                                    Still now i didn't get any solution for my post. I also did a complaint about this problem to my corresponding bank they send a reply about the problem, i attach the reply of the mail for your reference, please make a refund quickly for me.

                                    Reply from HDFC Bank:

                                    RE:'HBL=[protected]' Payment deducted after failure of transaction

                                    HDFC Bank Support

                                    Dear Mr. Dineshkumar,

                                    Thank you for writing to us.

                                    This is with reference to your e-mail dated (March 19, 2020) with Subject line : "Payment deducted after failure of transaction".

                                    We would like to inform you that, the referred transaction has been successfully processed at the Bank's end. Incase if the final status of the transaction is not known, we would request you to check with the merchant.


                                    Incase there is no revert from the merchant or if the merchant denies of having received the funds for the said transaction, do write back to us with the merchant email confirmation stating of non-receipt of funds at their end for us to take up further.


                                    Warm Regards,
                                    Jenifer Prabhakaran J
                                    Customer Service Officer
                                    Customer Support Team
                                    HDFC Bank Ltd.
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                                      Nowkika Chennappa
                                      Mar 17, 2020
                                      Resolved
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                                      Resolved

                                      Address: 560077

                                      My amount got debited for the same I'm trying to reach the customer care for clarification but the call is not at all connecting..
                                      Tried to reach from different number, automatically call getting disconnected after pressing 9 to connect phone banking Officer option. Request you to kindly call me back or else leave a mail to below mentioned mail ID.
                                      [protected]@gmail.com
                                      Apr 19, 2020
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      Mar 18, 2020
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Money got deducted but my order has not been confirmed
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                                        sajith0805
                                        Mar 17, 2020
                                        Resolved
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                                        Address: 560066

                                        I applied for an amazon pay free credit card, completed the kyc in amazon on 11th jan, gave all my documents to icici agent for the card, in the end i received a hp coral card. They even charged me a joining for 199+ gst and top of that they charged me 100+gst for late payment of that joining fee!!

                                        What kind of scam is icici bank doing here?
                                        Why are they cheating customers by giving a chargeable card instead of free card?
                                        I need and explanation and this is complete fraudulence from the bank side by utilizing my documents for unauthorized price.

                                        I will not be paying any joining fee untill i get an explanation for this. I have also sent email to customer. [protected]@icicibank.com and to [protected]@icicibank.com

                                        Card number application number -
                                        Apr 19, 2020
                                        Complaint marked as Resolved 
                                        ICICI Bank customer support has been notified about the posted complaint.
                                        Verified Support
                                        Mar 17, 2020
                                        ICICI Bank Customer Care's response
                                        Dear Customer,

                                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0bh9o) in the subject line of your email. Our official will assist you.

                                        Regards,
                                        ICICI Bank Customer Service Team
                                        I received a call from icici bank and they just are given information about one assist plan after than i got message for a subscription but i haven't applied but they automatically activated this plan and deducted rs-1899/- from my a/c. Without my permission.

                                        I also sent them but no response.
                                        Hi I just checked my account and saw that POSDEC charged even though I had cash don't understand why.please help
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