ICICI Bank Complaints & Reviews

I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan. Neither had i done any transaction nor did i get any otp during the transaction. I haven't opted for any prime auto renewal. I have checked this in the message sent from icici, also i have ensured this by going through my account statement, the amount was debited on 18th september, 2019. Could you please assist me regarding this. Please find the attachment regarding the same.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812971) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Sep 19, 2019

Updated by PruthvinathP Hi ICICI Team,

I'm unable to send the mail to "[protected]@icicibank.com".

Please let me know whether the above specified mail address is correct?

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P

PruthvinathP

from Delhi, Delhi

Sep 19, 2019

Hi ICICI Team,

I'm unable to send the mail to "[protected]@icicibank.com".

Please let me know whether the above specified mail address is correct?

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Demat charges are getting deducted every year. According to them i opted for demat service. But i have not. I have given written application to close my demat account and refund the amount deducted. Amount was refunded but the account was not closed.
Again in 2018 and 2019 charges have been deducted.
And there is no solution for this in online customer care. As one has to visit the branch.

Now my point is i am already investing in mutual fund but through other source. If i would have started icici demat service i would have transacted through that account.

But the bank official just to earn incentive start any service according to their will.
And surprisingly they can start service on online customer care but to stop that and to get the amount refunded which is being deducted unnecessarily, customer has to visit the branch.

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Redhee,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813900) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Sep 20, 2019

Updated by Redhee There is no point doing so. Because now when I have put the request to close the demat account and asked my amount which has been deducted unnecessary.
Then your bank is saying it will be done by the customer case and your customer care is saying it will be done by bank.
Very nice way to irritate customer so that finally one would stop following

I want my annual charges which has been deducted back in my account.

Demat id[protected].

Refund my charges which has been deducted unnecessary

Pathetic service and the last option which u leave to your customers is to close the account.

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R

Redhee

from Mumbai, Maharashtra

Sep 20, 2019

There is no point doing so. Because now when I have put the request to close the demat account and asked my amount which has been deducted unnecessary.
Then your bank is saying it will be done by the customer case and your customer care is saying it will be done by bank.
Very nice way to irritate customer so that finally one would stop following

I want my annual charges which has been deducted back in my account.

Demat id[protected].

Refund my charges which has been deducted unnecessary

Pathetic service and the last option which u leave to your customers is to close the account.

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826.00 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till jul-19).

They told me by the icici representative that it is free of cost and it will never be charged/deduct money and also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

Oct 21, 2019

Complaint marked as Resolved

Verified Support

Sep 19, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (816342) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hi. I will be overseas for less than 180days and i wish to change my registered mobile number to my australian number. Please let me know the procedure. I spoke to the customer care executive who was not very helpful and adviced me on changing my account to either nro or nri account.. When i am here only on a temporary stay, why should i make such changes to my account.

Oct 25, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (813002) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Dombivli, Thane, Maharashtra, 421202

Hi my name is vicky karkera.. Yesterday i got a message that my acct xx144 debited with inr 3, 000.00 on 17-sep-19. Info: nfs*sb012801*. Avbl bal:inr 1, 450.81. Call 18002662 for dispute or sms block 144 to [protected]... So could you please help as some one has fraudently withdraw the money... As yesterday i have not done any transaction and debit card was with me whole day... This is 3rd tym. This happening... To me... Past 9 month back the same thing happened... To me... N when i reached your branch... Instead of helping me.. They were advising me that.. Approach.. Your family member they would have made the transactions... N just lost all hopes with the branch n i was forced to change all the debit card password n all... N now the same. Things is happening.. Could you please help. Me. To get my money... Or. M gonna police compliant for this..

Oct 19, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812965) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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V

Vicky karkera

from Chennai, Tamil Nadu

Sep 19, 2019

Hi i have already lodge a complaint regardin my fraudelent withdrawal under id ICICI Bank Complaint Status Update [ID: 2456312].but the email id you have given is protected and i am. Not able to view the email id wherein u need to. Contact, so please send provide your email id coz this is a serious issue...

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ICICI Bank Customer Care's response, Sep 19, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812965) in the subject line of your email. Our official will assist you.

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Address: 500032

I ordered a phone from realme from my credit card but as i entered wrong address i had to cancel it.when i asked customer care they told me that refund will be credited in 5 to 7 days.I need to know that the time taking is for them to process refund or it also includes bank process time and need to know when it will be credited and time it takes for that...

Oct 30, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812972) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: Mumbai City, Maharashtra

Hi name is akshaya gavhane. I got message amount deducted from my saving account.{ txn of inr 860.00 done on acct xx683 on 17-sep-19. Info: vin*google d. Avbl bal:inr — — — . Call 18002662 for dispute or sms block 683 to [protected]} but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.

My card no:[protected]
My contact no:[[protected]]
Pls call

Regards,
Akshaya gavhane

Oct 20, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Pune, Maharashtra, 411033

Hello
This is salman rajiwate
I have called so many times to customer care of icici bank for email id change. All the emails are landing into my previous company's email id, i want them on my personal id. Also i have visited blue ridge pune branch three times with my electricity bill to get the address changed. But the responses i get are different everytime and frustrating. They are not accepting online copy of electricity bill which is valid as per the law.
It's been 10 days i have not yet received my renewed credit card which got expired because of address change.
Please take a note and resolve this issue soon.

Oct 22, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (812986) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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S

shagundeep singh

Sep 18, 2019

My name is shagundeep singh my account is activated last night as i got my student gic with icici bank canada and this morning i got message that 8000$ deducted from my account for dr.tran for funding as i checked it online it seems like a clear case of fraud so i want my money back as soon as possible.

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ICICI Bank Customer Care's response, Sep 18, 2019

Verified Support

Dear shagundeep singh,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (812986) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: New Delhi, Delhi, 110059

Suddenly i got a call from credit card collection agent from icici bank credit card he told me that i have a pending bill amount of more than 3 lakhs for a credit card. I dont even know that i have a credit card in icici bank. They are totaly fraud and now they are calling me again and again for bill.

The credit card number given by them is [protected]

Previously all my details in account are difference except my pan card details all other details like address, phone number, email id are differnent and now i think they have updated my details in account.

I have mail several times to [protected]@icicibank.com but i dont get any reply. So plz resolve this issue as early as possible

Oct 20, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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H

Hari babu bobba

from Delhi, Delhi

Sep 17, 2019

My creditcard unblocked pls.online shoping is not eligible card due to i am incorectly details.

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ICICI Bank Customer Care's response, Sep 17, 2019

Verified Support

Dear Hari babu bobba,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (809492_01) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

Y

Yogendra Singh Naruka

from Delhi, Delhi

Sep 18, 2019

Dear sir I have send my friend amount but he rong TRANSFER. Rong acount number.
Beneficiary a/c:[protected]
Bank icici bank
IFC : 006887
Bank ref no.[protected]
Type IMPS
DATE: 9/4/2019 3:03:15 PM
AMOUNT : 7000
TRANSACTION ID: [protected]

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ICICI Bank Customer Care's response, Sep 18, 2019

Verified Support

Dear Yogendra Singh Naruka,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (809492_001) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: , E-6, VIRAT APPARTMENT, OPP SHAKUNTAL BUNGALOWS, NEAR SATADHAR CROSS ROAD, , Ahmedabad City, Ahmedabad, Gujarat, 380061

Dear team,

I want to inform you that i have apply credit card application but from your said i received the text message my application unable to approve.

My cibil score is 834 why you reject my application and provide me the reason for that.

My salary is per month 50k+

My pan card no grcps6640p

Application no [protected]

I am using other bank credit card.

Regards
Niral shah
[protected]
[protected]@gmail.com

Oct 18, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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N

Nik477

from Mumbai, Maharashtra

Sep 17, 2019

Icici bank mail me at Friday 12:39 your laon amount has been credited in your saving account but still sunday i am not received my loan amount

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ICICI Bank Customer Care's response, Sep 17, 2019

Verified Support

Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (809493_11) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

B

Bhavani Shankar Purre

from Mumbai, Maharashtra

Sep 17, 2019

My name is Bhavani shankar and i'm holding a savings account in icici bank. i just saw today when i checked my account online, that three to four times i have been charged posdec chg of Rs 29.50 and 25.99 in September 19

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ICICI Bank Customer Care's response, Sep 17, 2019

Verified Support

Dear Bhavani Shankar Purre,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (809493_12) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

G

Guru Nandan

from Delhi, Delhi

Sep 17, 2019

I have requested housing loan from icici home finance limited after deducting documentation charges of rs3600 they told me to purchase stamp paper worth rs 1200. Now they have rejected the proposal and not even returned documenting Charges.

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Guru Nandan's reply, Sep 10, 2019

It's been a month by now icici hfl Ltd has not returned remaining cheques and legal documents also.

ICICI Bank Customer Care's response, Sep 17, 2019

Verified Support

Dear Guru Nandan,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (809493_13) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Address: 30-7-31, GOLLALA VEEDHI SURYANARAYANAPURAM, East Godavari, Andhra Pradesh, 533001

I was issued a card bearing number [protected]
It is not activated by the bank
I am not using it
Applied for cancellation of the card
They are charging for non operation and other dues and penalties which amounted for nearly 5000 rupees which seems atrocious and cheating
As my card is not activated
And i am not using it
Why should i pay the charges.

Baba

Oct 18, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Dehradun, Uttarakhand, 492001

My icici a/c has been debited with 700 rs/- and this is not the first time it's happening without any intimidation every month icici deduct some of the amount even if i maintain the minimum balance, i don't have the previous records with me where i've had 20000 rs/- and still the people deducted 700 rupees and sometimes 300 then sometimes 500, i just cannot regularly go to the bank to register the complaint or for queries i'm a student i study in a city far away from home that is why i opened my a/c in icici as i thought i could get good services but here without any service the amount keeps on deducting every month even if i maintain the balance, please check if it follows as per the RBI comply !

ICICI Bank customer support has been notified about the posted complaint.

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Address: ksingh, Noida., Gautam Buddh Nagar, Uttar Pradesh, 201301

Sir,
It is to inform that that 40k n 26k on 8th september 2019 have been withdrawn by fraud ATM from my wife account while ICICI ATM was with us. In this regard, I have made a complaint at ICICI Customer Care no.[protected]on the 13th September 2019 vide ticket number SR[protected] and also submitted required documents at concerned ICICI bank, Sector 119, Noida.
Plz help us get return back my hard money.
Thanks
ksingh

Nov 5, 2019

Complaint marked as Resolved

Sir, Thanks for initiating efforts for solving this problem.

ICICI Bank customer support has been notified about the posted complaint.

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Address: Hyderabad, Andhra Pradesh, 500072

I would like to bring your notice that 129 rs has been deducted yesterday from my account without my notice . I didn't do any such transaction . Its showing description as VSI/AMAZON STAN . PFA for more details. Please let me know whether it is a fraud transaction or something else.

Bank : ICICI
Date:15/09/2019
Ref NO:[protected]
Mobile Number attached to bank : [protected]

Oct 18, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 17, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Issue:- Demat account was wrongfully opened without consent and debited 825Rs from my account. I have never known about it existed till amount was illegally charged to me.

Raised a service request SR[protected], but it has been 20 days but still amount is not refunded into my account. I have been in touch with executive named SM Rangaswamy who seems incapable to resolve issue. He is forcing me to sign on Demat Account Closure Form (The very account opened without my consent).

ICICI has illegally opened DEMAT account and is forcing me to close it to hide their illegal malpractice.

ICICI Bank customer support has been notified about the posted complaint.

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A

anuj_etah

from Agra, Uttar Pradesh

Sep 19, 2019

Bank is not accepted demon of rs. 10 or 20, dmb mr, arif & cashier mr. Mohit told me you are closed your current accounrt in my branch because i am not taking small demon like 10 or 20 ruppes, so plz tall

anuj kumar jain
[protected]

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D

devil111

from New Delhi, Delhi

Sep 19, 2019

Hello sir,
I booked a phone redmi 7a at mi store but I cancelled the phone.mi store give me refund no[protected]
But my refund balance is not showing in my account.
Please do something.
I need my balance.

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Address: West Mambalam, Chennai, 600033

I have an advantage woman savings account with icici. And when i opened the account in the branch - chennai west mambalam, they confirmed that it does not have any minimum charges. But i have checked and found that they have charged minimum balance charges of 313, 264, 326, 385, 404 and 421 for which there was no notification. Not even an sms has been sent in this regard.
Could you please refund the above amounts. This is very unethical practice of deducting money from the account without any notification.

I would also not recommend anyone not to have any relationship with such an unethical bank unless such issues are taken care of.

Oct 17, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (805982) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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[email protected]

from Haldwani, Uttarakhand

Sep 17, 2019

I want to know interest credited for financial year[protected] per bond for the above bonds for my showing in my income tax return.

These bonds we're issued when I was minor now being major I need the same

Please give interest amount

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ICICI Bank Customer Care's response, Sep 17, 2019

Verified Support

Dear Customer,

We request you to email us your concern with your contact details on [email protected]. Please mention the UID (805982_2) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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Hello,

Merko is executive ne whatsapp pe message bheja kisi raman manocha ke credit card se related. Fir merko 14th septembe 2019 jko call kiya. Isne pucha ki ankit manocha bol raha, maine apne naaam bataya ki main rajkumar bol raha, to merko dhamki dene laga ki terko do din mein pata lag jayega ki tu ankit bol raha ki rajkumar.

Icici walo tum aise kisi third party ki information leake karte ho, aur fir paglon ki tarha tumhare executive threat karte. Saari recording aur ye screen shot jo mere mana karne ke baad bhi whatsapp pe aaye, police aur nhrc ke pass jaunga.

Merko kisi third party ka detail bhejne ka matlab kya hai, ye illegal hai, aur uper se ye banda dhamki deraha merko.

Is executive ka number screenshot me mention hai, ab main tum sab ki complaint karunga.

Oct 17, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (805992) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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I

Itika Garg

from Noida, Uttar Pradesh

Sep 17, 2019

Please refund my amount

Transaction ID : SB498800

Transaction Date : 12 sept 2019

Transaction Description : MIN / payu bharti/[protected]/994130

Amount : 399

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Address: Madurai, Madurai, Tamil Nadu, 625016

Dear team,
I was resigned my job on aug 27 2019, after 7 days i received the eps form acknowledgement mail but pf form acknowledgement not received, same get a clarification from helpdesk team pf with drawing form not received but 28th aug i was send pf a long eps form but he told only received for eps form, as per bank provided the format 3 pages 1 page eps with drawing form 2 and 3 pf form. How it's possible for only received the eps. Kindly clarify same attached the already send the form scan images. My emp no 209211. My working period 01 sep 2010 to aug 27 2019.

Oct 26, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 18, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (805999) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team

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On 15th sept'19, i saw a unauthorized debit transaction of rs 2000/- from my newly opened savings bank a/c with following remark - "dr tran for funding a/c[protected]".

When i called icici customer care, they told me that it could have happened due to installation of imobile app on the same day. I really could not understand, how its possible just by installing the app such things can happen. Its clearly a fraud case with icici banks consent as imobile app is icici's product and there are hundreds of such complaint over the internet against icici bank.

@icici bank - are you guys really doing something about this? Please refund this amount and ensure that it does not happen again. By doing such thing, you guys will loose people trust. I would personally not recommend anybody to go for icici bank.

Waiting for your reply and my money back.

Oct 18, 2019

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

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Address: Rx 6 c301 Surya Milan chs midc, Thane, Maharashtra, 421203

Dear sir,

I have taken credit card number [protected] from icici bank on 2007 the credit limit is 10000 on 2010 i have closed my credit card account till date my credit card account shows high credit amount rs.981440 how this is possible my credit card limit is 10 thousand and high credit shows 981440 please do the needful in this matter.

Regards
Girish n sawant
Contact number [protected]

May 4, 2025

Complaint marked as Resolved

ICICI Bank customer support has been notified about the posted complaint.

Verified Support

Sep 16, 2019

ICICI Bank Customer Care's response Dear Customer,

We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

Regards,
ICICI Bank Customer Service Team

ICICI Bank Complaints & Reviews

File a complaint to ICICI Bank

ICICI Bank reviews & complaints page 447

icici bank vsi/amazon stan debit

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demat charges getting unnecessary. I have not taken any demat service

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charged 826/- from my account.

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unable to change mobile number to international number

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fraudulent withdrawal

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my refund status

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unauthorised transaction done

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credit card : email address change

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fraud credit card

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credit card application unable to approve application no 19091107134

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cheating of credit card

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complaint regarding amount debited

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fraud cash withdrawal through atm from icici account.

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unauthorized transaction on my account

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open demat account without asking and charged 825rs

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minimum balance deducted

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threat on the call and leaked an information about the third party

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pf settlement issue emp no 209211

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unauthorized transaction from new savings a/c with remark - "dr tran for funding a/c 141725007550"

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credit card shows high credit in cibil

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