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ICICI Bank Complaints & Reviews

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Updated: Jan 2, 2026
Complaints 23755
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ICICI Bank reviews & complaints page 548

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P
prasanth2sha
from Mangalore, Karnataka
Aug 19, 2018
Resolved
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Address: Khammam, Andhra Pradesh, 507115

Already raised sr[protected], but it was closed without resolving properly. Hence raised new sr[protected].
Amt was debited from my account with ref id, how can you simply close my sr by replying declined by merchant..?
Who has taken my amount.
As my banker you have to answer it..
My amount was debited and u jave the ref no through which it got debited. How can merchant decline that...
Your reply is gross irresponsible. And without intimating me you have gone to the extent of debiting my credit card by saying reversal of amount. Who permitted you to do that. Is this the way you behave with 8 years old customer..? Iam going to sue you for this. Kindly note.

Regards
Prashanth reddy kv
Sep 20, 2018
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Aug 20, 2018
ICICI Bank Customer Care's response
Dear Customer,

We will have our official get in touch with you.

Regards,
ICICI Bank Customer Service Team
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    R
    rohini poojari
    from Mumbai, Maharashtra
    Aug 18, 2018
    Resolved
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    Resolved

    Address: Mumbai City, Maharashtra, 400705
    Website: www.icicibank.com

    This month in august 2018 i got a call from icici bank credit card department her name was priyanka and telemarketing number was[protected].
    They told me to submit all the kyc required for the credit card. They sent a person for the collection and signing of the icici credit card application form. The same was given to them on 6th august 2018. Since then there is no response on the status of my application one month has passed even not able to track my application online.

    Also the number above is coming switched off indicating some fraudulent activity.
    My concern is if they misuse my details i request icici bank to take an strict action.
    Sep 21, 2018
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Verified Support
    Aug 19, 2018
    ICICI Bank Customer Care's response
    Dear Rohini Poojari,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ach7) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      K
      kalyan sai agencies
      from Tadepallegudem, Andhra Pradesh
      Aug 18, 2018
      Resolved
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      Address: West Godavari, Andhra Pradesh, 534101

      We have current account in the name of "kalyan sai agencies" tadepalligudem.

      Sub:-we are facing lot of problem with the staff. Regarding cash deposit and r. T. G. S. (A/c no :[protected]Cust id :[protected]

      For example today we can r. T. G. S for the amount of 3, 70, 000.00 (Three lakh seventy thousand).
      It has not done.. When we ask the staff there is no proper response. This is not the first time. So kindly resolve my problem as soon as possible. Other wise i have no patience to be with icici bank.
      I hope you resolve my problem.

      Yours sincerely,
      Kalyan sai agencies,
      Mobile no : [protected]
      Sep 18, 2018
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Aug 18, 2018
      ICICI Bank Customer Care's response
      Dear Customer,

      We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

      Regards,
      ICICI Bank Customer Service Team
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        V
        Vyasnaresh
        from Mumbai, Maharashtra
        Aug 18, 2018
        Resolved
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        Address: 400705

        I have a bank account in icici bank in navi mumbai.

        My last name is incorrect in icici bank.
        As per bank document my last name showing vvas.. Instead of vyas. I want to update my last name so that i can proceed my further transactions without any interruption.
        Kindly update my name.

        Please refer my details below-
        1) account number[protected]
        2) name-naresh vyas
        3) mobile - [protected]

        Thanks in advance
        Regards,
        Naresh vyas
        Sep 20, 2018
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Aug 18, 2018
        ICICI Bank Customer Care's response
        Dear Vyasnaresh,

        We have made a note of your concern. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          S
          sowmya9029
          Aug 18, 2018
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          Today i got a mail, also an sms on my mobile which says :

          "dear customer,

          Greetings from icici bank.

          The card - atm / debit chip upgrade for your account xx0xxxx is ready to be shipped. We will notify you after it is dispatched from the local hub.

          Now get digital convenience with imobile app and internet banking. Access a host of services like generate pin, re-issue debit card, order cheque book, view/ download statements and much more. To know more, visit www.icicibank.com/bankdigital.

          Looking forward to more opportunities to be of service to you.

          Sincerely,

          Customer service team
          Icici bank limited"

          I have never requested for debit card upgrade. Why am i receiving this mail?
          ICICI Bank customer support has been notified about the posted complaint.
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            J
            jithinashokan1985
            from Bengaluru, Karnataka
            Aug 17, 2018
            Resolved
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            Resolved

            Address: 560068
            Website: icicibank.com

            I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my
            Money.

            Details: bil/[protected]/mm annual fee jul18-jun

            I haven't subscribed to my money service but still anual fee for bil/[protected]/mm jul18-jun rupees got deducted. Most annoyingly i can't even find 'unsubscribe' in the my money console.. Please unsubscribe me from my money service and pay back my money.

            Details: bil/[protected]/mm annual fee jul18-jun
            Amount deducted: rs:354
            Sep 19, 2018
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Verified Support
            Aug 19, 2018
            ICICI Bank Customer Care's response
            Dear jithinashokan1985,

            We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ach8) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
            Aug 20, 2018
            Updated by jithinashokan1985
            I received the amount after checking with your chat support.However it is not a good idea that deduct the money from customer account without informing them.

            Thanks
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              A
              Ayesha Momin
              from Mumbai, Maharashtra
              Aug 17, 2018
              Resolved
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              Resolved

              Dear team,

              My employee ID is 336417. I have requested requested for reliving letter many time but they haven't responded.i left ICICI bank in March 2018 then my March salary not credited then I have mailed them, the team said there is recovery of laptop 22000 because last working day I have not handed laptop then I went branch and on system handed to my branch manager after that in June my salary credited then in June again comes a recovery letter of 22000 of laptop I have mailed many time but the team not responded and raised many SRs also .I need my relieving letter on urgent basis as I got selected in other company and they are asking for relievng letter otherwise they will hire others.kindly help me out
              Sep 29, 2018
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Aug 17, 2018
              ICICI Bank Customer Care's response
              Dear Ayesha,

              We have intimated the concerned officials in ICICI Bank to connect with you. We appreciate your patience.

              Regards,
              ICICI Bank Customer Service Team
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                S
                Sumanth C M
                from Bengaluru, Karnataka
                Aug 17, 2018
                Resolved
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                Address: Hassan, Karnataka, 573116

                I paid my bike insurance premium on 16th Aug 2018 through UPI. Although the amount of rs 1108.10 was deducted from my bank account, but the insurance premium has not been done neither the amount was refunded.
                so kindly refund my money as soon as possible My Transaction details are mentioned bellow

                FROM: SUMANTH C M ([protected]@upi)
                To : Indiaideas ([protected]@icici)
                UPI Transaction ID :[protected]
                +1 photos
                Sep 17, 2018
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Aug 17, 2018
                ICICI Bank Customer Care's response
                Dear Sumanth,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5a7ye) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  P
                  Prabhakarr025
                  from Bengaluru, Karnataka
                  Aug 16, 2018
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                  Address: 560041
                  Website: www.icicibank.com

                  So I applied for a loan with ICICI after promising that the whole process would take no more than a week, The documents submission and physical verification were quick but after that officials from ICICI started asking for multiple documents for proof of address.
                  after 1 week, the loan was approved agreement was signed and cheques were handed over and officials promised that disbursement would not a take one day.
                  Its been close to a month now, still the disbursement was not processed with multiple promises on day to day basis and today the manager from ICICI after calling him for 2 weeks responded saying that E Aadhar would not be accepted as proof of Identity alternatively I also submitted my SSLC marks card and Voter ID (spelling mistake, but submitted the affidavit for the same)
                  There is still no resolution for the same and even after a month, there is no clarity.

                  Hoping someone from ICICI sees this and solve the Issue.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    N
                    Nadeem2677
                    from Noida, Uttar Pradesh
                    Aug 16, 2018
                    Resolved
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                    Resolved

                    Address: Ghaziabad, Uttar Pradesh, 201010

                    Dear sir,

                    My account got debited with 413 ecsrtnchg on 8 may 2018 with sr[protected] twice time a day.
                    And again it debited with 472 on dated 15 june 2018,.
                    Didn't know what is this actually, why this amount debited and didn't got text message about it.

                    If you have any idea about this please mail me on [protected]@gmail.com

                    Thanks in advance

                    Nadeem
                    Sep 16, 2018
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Aug 16, 2018
                    ICICI Bank Customer Care's response
                    Dear Nadeem,

                    We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                    Regards,
                    ICICI Bank Customer Service Team
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                      R
                      Rajib Kumar Saha
                      from Bengaluru, Karnataka
                      Aug 16, 2018
                      Resolved
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                      Resolved

                      fraud / dispute transaction

                      Address: 560102

                      Hi All, I'm Rajib and I was charged 797.68 at 12.32. I recieved a msg at 12.32 on 16th August 2018, saying

                      "dear customer you have made a debit card purchase of inr. 777.40 on 16th August 2018, Info. Msi*digital riv."

                      When i went on google and typed msi digital riv, i was shocked to see so many complaints against icici digital riv.

                      When I raised the dispute with icici bank, I was suggested to...
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                      K
                      kk7201
                      from Dharmapuri, Tamil Nadu
                      Aug 16, 2018
                      Resolved
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                      Resolved

                      Address: Dindigul, Tamil Nadu, 624001

                      Booked& cancelled tickets IRCTC. On 31st july 2018. Transaction id [protected]. The refund id [protected]. The booked amt 3350& refund amt 2970. Pnr no [protected]. Train no 16352. Please refund d amt.& inform to my email [protected]@gmail.com.Thank you for your response. Hope you will solve the problems. Give me your customer care number. THANKS.
                      Aug 17, 2018
                      Complaint marked as Resolved 
                      They have solved d problem.
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Aug 17, 2018
                      ICICI Bank Customer Care's response
                      Dear Customer(kk7201),

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5a7yf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        ahua
                        from Delhi, Delhi
                        Aug 15, 2018
                        Resolved
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                        Address: 110038

                        I have paid train fare of irctc ticket booking of rs 1330 through eazy pay.com website on 8th august 2018 by my syndicate bank rupey card. Transaction was successful with transaction id [protected] but ticket status is showing the failed. Irctc saying that they have not received train fare in their account on 08 august 2018. I want know where my amount has credited. I want reimbursement of the same. Icici bank customer care is not responding. I have been mailing since last week of august 2018 to [protected]@icicibank.com, [protected]@icicibank.com but no response. No customer care no eazypay.com. Since their would any way or solution to find where my amount has credit so that bank can reverse but all in the vain. Please help me to slove my matter soon
                        Manoj kumar
                        [protected]
                        +3 photos
                        Sep 16, 2018
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Aug 16, 2018
                        ICICI Bank Customer Care's response
                        Dear MANOJ KUMAR,

                        We regret the inconvenience caused. Our official will get in touch with you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          B
                          Bindu Dot
                          from Bengaluru, Karnataka
                          Aug 15, 2018
                          Resolved
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                          Resolved

                          Website: www.iciciprulife.com/term-insurance-plans/iprotect-smart-term-insurance-calculator.html?UID=1254&

                          I am icici user since more than 6 years and recently while going through my transactions i saw the deduction of some charges by the bank not only once but twice for the same month without informing me about the charges.

                          Dcardfee2168jul18-jun19+gst
                          Dcardfee9660jul18-jun19+gst

                          What is this and why am i being charged for this, even once charged is understood why twice for the same month.

                          Kindly resolve the issue. Please.
                          Sep 16, 2018
                          Complaint marked as Resolved 
                          ICICI Bank customer support has been notified about the posted complaint.
                          Verified Support
                          Aug 16, 2018
                          ICICI Bank Customer Care's response
                          Dear Bindu Dot,

                          We regret the inconvenience caused. Our official will get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
                          ECS Return charges deducted 2 times from my icici account 1st time rs22.45 (7Aug) and 2nd time rs390.54(8Aug), my email id is kunal.[protected]@gmail.com
                          please reverse my amount to my bank account.
                          ICICI Bank Customer Care's response, Aug 16, 2018
                          Verified Support
                          Dear Customer,

                          We regret the inconvenience caused. Our official will get in touch with you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            G
                            gopi.mummidisetti
                            from Yarada, Andhra Pradesh
                            Aug 14, 2018
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                            Address: Vizianagaram, Andhra Pradesh, 535002
                            Website: ICICI

                            I have sent mail as per below but they are not providing the support.

                            Dear icici,

                            I am mohan karna b, i have an savings bank account in icici bank, branch, secunderabad, on 12.08.2018 i have swiped an amount of rs. 25, 450/- in vaibhav jewelers visakhapatnam, andhra pradesh which was failed and after some time it was credited into my account & after failure of 1st transaction i swiped again this time also amount debited in my account but not credited in vendor / my account also, after that i called to customer care immediately they suggested to draft the mail and given this mail id to send, which is an huge amount so i request you to respond as early as possible in this matter. For your reference i am here with attaching the transaction copies. Feel free to contact about this issue at any time.

                            Name: mohan karna. B. Icici bank account number:[protected]
                            Mobile number: [protected]

                            Regards,
                            B. Mohan karna.
                            [protected]
                            +2 photos
                            ICICI Bank customer support has been notified about the posted complaint.
                            I received a ICICI credit card in November 2017, the card annual fee/member fee charges is 499.

                            i have not made a single transaction, but bank has sent me a massage after six months that you outstanding due amount is 5509.
                            I had a failed transaction or rupees 620 via Phonepe on April 4th 2022 the transaction was failed but amount was deducted. Phpe confirmed me that the refund is initiated but I have not received the refund yet.
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                              A
                              Anu221292
                              from Bengaluru, Karnataka
                              Aug 18, 2018
                              Resolved
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                              Address: 560103

                              Hi Team,

                              A sum of 413 is deducted from my account as ECSRTNCHGS. Kindly let me know the reason for that. And also why ICICI is debiting charges like this every year. I need to know why the amount has been deducted. I’m really disappointed having my account in ICICI. Always they are charging for something on customer without any proper description or prior notice of deduction
                              Sep 19, 2018
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Aug 19, 2018
                              ICICI Bank Customer Care's response
                              Dear Customer,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5ach6) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                W
                                Wasim Sakharkar
                                from Mumbai, Maharashtra
                                Aug 14, 2018
                                Resolved
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                                Resolved

                                Address: Mumbai City, Maharashtra, 400070

                                Date of incident : 08 nov. 2017

                                I also received call from icici bank and they just given information about one assist plan after than they automatically activated this plan and deducted rs. 1799/- from my saving account. Again on 02 aug. 2018 they deducted a sum of rupees 1899/- from my saving account. I don't need this plan actually.

                                Please deactivate this plan and refund my money asap

                                My account number:[protected]
                                One assist id number : sr[protected]
                                Relationship number : 2526235
                                Mobile no. : [protected]

                                Wasim sakharkar
                                Sep 14, 2018
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Aug 14, 2018
                                ICICI Bank Customer Care's response
                                Dear Wasim Sakharkar,

                                We regret the inconvenience caused. Our official will get in touch with you.

                                Regards,
                                ICICI Bank Customer Service Team
                                Hi,

                                Greetings from OneAssist!

                                We regret the inconvenience caused. Your membership cancellation is processed vide service request number 3455673. Your amount 1899/- will be credited in bank account within 5 to 7 working days.

                                Regards,
                                Devendra,
                                Team OneAssist.
                                Hello SIr,

                                There are no DUE's on my savings account neither any loans were my ICIC savings account is linked to auto debit, still there is an ECSRTNCHG. Please let me know for which loan this amount is bounced to.
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                                  Rony smile
                                  from Gurgaon, Haryana
                                  Aug 14, 2018
                                  Resolved
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                                  Resolved

                                  Address: 560068

                                  Without my consent, rs. 2000 has been deducted from my account on 14/08/2018 to 'dr. Tran for funding a/c [protected] 95'.
                                  I have never subscribed to any policy, however this deduction has been done by icici. I want my money back and also want to get unsubscribed from any additional policy and don't want to face these deductions in future. Kindly help me in this regard as soon as possible.
                                  This reduction to dr. Tran for funding a/c [protected] 95 is a clear case of fraud and banking norms are not being followed. This is unlawful and making me untrust icici bank for future banking activities.
                                  Sep 14, 2018
                                  Complaint marked as Resolved 
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Verified Support
                                  Aug 14, 2018
                                  ICICI Bank Customer Care's response
                                  Dear Customer,

                                  We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (aa5a2ed) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
                                  I made payment from SOL admission site but i dont get any payment reciept so please can you refund my amount ASAP.

                                  unauthorised deduction of rs 2000 for dr. tran - Comment #3183929 - Image #0
                                  As per my knowledge I have paid all my EMI on time but I dont know why this charges are made.

                                  My acct:[protected]
                                  Charg date: 10th Aug'18 & 27th Jul'18
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                                    A
                                    Ashish Kumar vaidya
                                    from Unnao, Uttar Pradesh
                                    Aug 14, 2018
                                    Resolved
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                                    Resolved

                                    Address: Gandhinagar, Gujarat, 382016

                                    Dear sir,
                                    My self hashish kumar my a/c no. Is[protected] my card debit card no. Is [protected] on 11augest, 2018 2 fraud deduction of 10k-2 has been done from my a/c i have call to customer support officer but neither they note my complaint nor suggest me.
                                    Kindly help me otherwise i have to change my bank.
                                    Regards,
                                    Ashish kumar,
                                    [protected].
                                    Sep 14, 2018
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Aug 14, 2018
                                    ICICI Bank Customer Care's response
                                    Dear Ashish Kumar Vaidya,

                                    We regret the inconvenience caused. Our official will get in touch with you.

                                    Regards,
                                    ICICI Bank Customer Service Team
                                    My account no [protected]
                                    PCA: [protected]:[protected]
                                    this transaction was deducated from School of open learning (https://sol.du.ac.in/welcome/english.php) amount was deducated from my account but i dont recieve any payment reciept .so can you refund my amount.

                                    deduction by fraud - Comment #3183928 - Image #0
                                    I am holding credit card of ICICi Bank, last four digits 9008. In starting I received statements from ICICI bank regularly. But last two times I don't receive any statements from ICICI bank. Only given SMS by bank to pay amount. I complaint to service centre but not any favourable action from ICICI bank.
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                                      C
                                      Chotr
                                      from Khatima, Uttarakhand
                                      Aug 13, 2018
                                      Resolved
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                                      Resolved

                                      Address: Rampur, Uttar Pradesh, 244901

                                      I purchase a mobile shop 9x 13999 date 30/07/2018 taday 13/08/2018mobile not send me no msg no call me Cust care not connected my ref no is[protected] please refund my payment my ac in sbi ac no [protected] mrs priyanka rastogi
                                      I am very tens bacause my 13999 to earn very hard work shop 9x is fraud co. Pany please help me
                                      Payment send by phone pe
                                      +1 photos
                                      Sep 14, 2018
                                      Complaint marked as Resolved 
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Aug 13, 2018
                                      Updated by Chotr
                                      I have not revive payment or mobile to date 30/07/2018 till today
                                      Verified Support
                                      Aug 14, 2018
                                      ICICI Bank Customer Care's response
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a5a2ee) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
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