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ICICI Bank Complaints & Reviews

3.3
Updated: Apr 11, 2026
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ICICI Bank reviews & complaints page 73

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S
Satyabharti620
from Delhi, Delhi
Sep 28, 2022
Resolved
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Details of payment
Payment to icici eazypay
Pay for
Payment done by phonepe
Sbi ACCOUNT ₹16, 500
UPI id : T2209221731389301757435
Date :22/09/2022
Sir, my issue is regarding to failure of payment. The amount was deducted from my account while making a payment for my college fee of ramanujan college Delhi university through eazypay icici gateway

In brief,
Actually the Matter is when I proceed to payment page after entering all the credentials o[censored]pi mode then the payment was transacted from phonepe and it was successful but the website shows an error message in which it is written that we regret the inconvenience and the payment was failed.
I contacted phonepe several times but they said that since the payment was successful the fault was from your end.
I want you to please refund my moneymoney that is incorrectly deducted from my account . I would be grateful if this would be resolved without any further delay . I am posting some snapshot of this incident that may help you to solve this problem.
Nov 3, 2022
Complaint marked as Resolved 
ICICI Bank customer support has been notified about the posted complaint.
Verified Support
Oct 03, 2022
ICICI Bank Customer Care's response
Dear Customer,
We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0eh6s) in the subject line of your email. Our official will assist you.

Regards,
ICICI Bank Customer Service Team
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    S
    susheela choudhary
    Sep 27, 2022
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    Sir, I paid counselling fee through personal NetBanking of SBI to PTET JNVU Jodhpur. Total three transaction made on 17 septembar 2022 against chalan of PTET As first two transactions show fail in chalan and third one is shows success. The amount of first two transaction should be refunded but still not credited to my account.
    Transaction referance no as follow
    1. [protected]IGAOHXBW
    2. [protected]IGAOHXKU
    3. [protected]IGAOHXM003
    ICICI Bank customer support has been notified about the posted complaint.
    Sep 27, 2022
    Updated by susheela choudhary
    Yes
    Verified Support
    Sep 28, 2022
    ICICI Bank Customer Care's response
    Dear Customer,

    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e5jr) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
    Oct 03, 2022
    Updated by susheela choudhary
    Still not responding
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      V
      Vaira1976
      from Chennai, Tamil Nadu
      Sep 27, 2022
      Resolved
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      Address: Chennai

      Today I have received Rs.1097/- as Credit from ICIC0000186-RAROG But not sure what is this Credit about. I have a PL with ICICI for which EMI is getting deducted on time. Is this Credit related to this.
      Nov 5, 2022
      Complaint marked as Resolved 
      ICICI Bank customer support has been notified about the posted complaint.
      Verified Support
      Sep 28, 2022
      ICICI Bank Customer Care's response
      Dear Customer,

      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e5k7) in the subject line of your email. Our official will assist you.

      Regards,
      ICICI Bank Customer Service Team
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        J
        Jos7152
        Sep 27, 2022
        Resolved
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        Resolved

        One of the worst support I’ve ever seen in my life, there is no professional manner to handle a customer, I shared multiple mails regarding from mail id that I didn’t received my reward points from April to August which is nearly 3000 but only it shows 600 in my netbanking, yes I know you migrated from payback to icici rewards but why are you not creditiing my reward points
        Mobile -[protected]
        Oct 29, 2022
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Verified Support
        Sep 28, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
        Verified Support
        Sep 28, 2022
        ICICI Bank Customer Care's response
        Dear Customer,

        We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

        Regards,
        ICICI Bank Customer Service Team
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          M
          Maneswar Puthal
          from Balasore, Odisha
          Sep 27, 2022
          Resolved
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          Resolved

          Amount Debited without any OTP or confirmation towards VSI Amazon

          I would like to bring into Notice that, An amount of Rs 1499 has been deducted on 26th September 2022 from my ICICI Bank without any confirmation through OTP or any other means. The message shows a standing instructions of Rs 1499 has been paid to VSI Amazon successfully.

          I am providing snapshots of the issue for your reference. Please Help me get my money back....
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          N
          naveen6660
          from Hyderabad, Telangana
          Sep 26, 2022
          Resolved
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          Resolved

          Amount got debited but not credited Back

          Hi. My amount of Rs.12, 000 has got debited on 10th Aug'2022 with Ref no: [protected] but still not yet credited back to my account. Whenever I'm trying to reach ICICI, they are saying that amount has been transferred to Receiver. Receiver account was not credited with the amount....
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          S
          Sai Pallavi 123
          from Visakhapatnam, Andhra Pradesh
          Sep 26, 2022
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          ICICI Bank — Dcardfee

          I have been an a/c holder of ICICI bank since 4 years.
          I have noticed that they have charged Rs706.82 under this category DCardfee4102AUG22-JUL23+GS
          I have never before formally/ informally communicated about these charges. After all these years I blindly believed all transactions are happening with my consent. I never expected that the a/c holder would be kept out of the loop from these hidden/uninformed charges.

          Considering the lifestyle one has, not every one is in a position to keep track of such debits. Hence I request the authority to look into these charges over all these years since being an a/c holder and credit the amount as appropriate on priority.
          ICICI Bank customer support has been notified about the posted complaint.
          Verified Support
          Sep 29, 2022
          ICICI Bank Customer Care's response
          Dear Customer,

          We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0e8om) in the subject line of your email. Our official will assist you.

          Regards,
          ICICI Bank Customer Service Team
          Oct 05, 2022
          Updated by Sai Pallavi 123
          I have tried sending an email to [protected]@icicibank.com, However, I am unable to send it.(It throws an error saying message cannot be sent)

          Request you to please provide me with another email ID
          Is this issue fixed? I am a salary account holder and they charged me a card fee without informing me. I am emailing to inquire if this issue has been resolved by ICICI.

          Thank you
          raja
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            R
            rahul T D
            Sep 25, 2022
            Resolved
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            Resolved

            Address: Saoner Maharashtra
            Website: infinity.icicibank.com/corp

            Why all the time I need to pay these type of charges? Should I know exact reason for deduction
            Similar transaction with amount and date:
            ECSRTNCHGS050322_SR[protected].00 08/03/2022
            ECSRTNCHGS050522_SR[protected].00 06/05/2022
            ECSRTNCHGS240522_SR[protected].23 25/05/2022
            ECSRTNCHGS240522_SR[protected]GST 157.73 08/06/2022
            ECSRTNCHGS050922_SR[protected].30 09/09/2022
            ECSRTNCHGS050922_SR[protected]GST 337.69 22/09/2022
            Oct 28, 2022
            Complaint marked as Resolved 
            ICICI Bank customer support has been notified about the posted complaint.
            Sep 25, 2022
            Updated by rahul T D
            Total Deduction Rs. 2359.95/- in last 06 Months.
            Verified Support
            Sep 26, 2022
            ICICI Bank Customer Care's response
            Dear Customer,

            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvl) in the subject line of your email. Our official will assist you.

            Regards,
            ICICI Bank Customer Service Team
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              S
              Satya swarup satpathy
              Sep 25, 2022
              Resolved
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              Resolved

              My KYC for the EPFO account is being under verification since 2 weeks. It was rejected for the mis match of IFSC code(Since I changed the origin of my account). As I need some fund for emergency purpose. I’m unable to do any transaction. I tried with ICICI CUSTOMER CARE they didn’t help and I visited my branch they are clueless about it.Is there any way I can get help on this. I am helpless here. Please share a workaround as soon as possible.
              Oct 27, 2022
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Sep 26, 2022
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duu6) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                shatakshi.sharma410
                Sep 24, 2022
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                Resolved

                I had gotten my phone number changed by visiting bank branch of icici. But OTPs still went to old number.

                Upon visiting branch again, I was told to call customer care.

                Customer care said that in back end its changed, but OTPs will come to new number within a week.

                Im outside of India right now, my money is stuck with ICICI and Im not getting OTP its been 1 month of my phone change.

                Need urgent help.
                Oct 28, 2022
                Complaint marked as Resolved 
                ICICI Bank customer support has been notified about the posted complaint.
                Verified Support
                Sep 25, 2022
                ICICI Bank Customer Care's response
                Dear Customer,
                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtlh) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  K
                  Kritika Sachan
                  from lucknow, Uttar Pradesh
                  Sep 24, 2022
                  Resolved
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                  Resolved

                  Hello,
                  I have purchased I phone 13 on[protected] from maple online store. The original price of the phone was INR 71, 900. However, there was an offer for paying through ICICI Bank Credit card and receive cashback of flat INR 6000 within 120 days of payment. I followed up from the store, they said I have to contact ICICI Bank. I tried to contact to customer care number but did not received any response. It has been 7 months since then but no cashback received. I have the order receipt and present the same. I request to please issue my cashback for the same. I hope I don't have to look for other solution for this issue.
                  Oct 28, 2022
                  Complaint marked as Resolved 
                  ICICI Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Sep 25, 2022
                  ICICI Bank Customer Care's response
                  Dear Customer,
                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtll) in the subject line of your email. Our official will assist you.

                  Regards,
                  ICICI Bank Customer Service Team
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                    A
                    Ashokg9
                    Sep 24, 2022
                    Resolved
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                    Resolved

                    I bought gold coin and it's cancelled from the Amazon side, after that Amazon refunded the money but still in my bank account not credited any single amount.

                    Amazon provide to me refrence number.
                    Bank is not helping me to get the money
                    I am attaching the refrence number which is provided by Amazon
                    Oct 28, 2022
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Sep 25, 2022
                    ICICI Bank Customer Care's response
                    Dear Customer,
                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0dtls) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      P
                      Sep 23, 2022
                      Resolved
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                      Resolved

                      Please refund my amount of EBA/NSE Transaction

                      Please provide the information about the transaction which is happening every month on 22nd, if it is related to demat account.
                      I want to close it ASAP.
                      For last few months I have been charged with around 1700 twice and I don’t know why I want full refund of tha amount.
                      Transaction number -
                      1. EBA/NSE N 2022180/[protected]
                      2. EBA/NSE N 2022158/[protected]...
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                      A
                      Atul101Raj
                      Sep 23, 2022
                      Resolved
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                      Resolved

                      I ordered the product on 23september on 1am by using my icici debit card from flipkart . But because of some problem my order got cancelled but money already debited from my account. After that flipkart seller processed my refund and also gave reference number but i still havent got the refund. Order id is OD[protected]
                      Reference id of refund[protected]
                      Oct 27, 2022
                      Complaint marked as Resolved 
                      ICICI Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Sep 26, 2022
                      ICICI Bank Customer Care's response
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvf) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        A
                        Anjalii Garg
                        Sep 22, 2022
                        Resolved
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                        Resolved

                        Address: MUMBAI OFFICE

                        THE Head Department

                        Hello ICICI Head Team

                        We have received a number of complaints regarding your Employees Mr.Abhishek Verma behavior with other employees.

                        We have already warned mANY TIMEs to Mr.Abhishek verma personally or professionally in phone about many issue previously, and we advised you to bring changes in your attitude.

                        We have a very strict policy regarding the behavior of ICICI employees either you are from any department or profile .

                        Every person working here is equal and has the same respect level as you and I have.

                        We aim to maintain a friendly atmosphere which lets people work peacefully over here. This is not your Chhattisgarh(Raipur )place where you are doing Gunda(Girdi), Violence's in the Office and making politics from other employees and making comments anything against Individuals Employees of ICICI employees -You are nothing to deserve to speak anything either you are position of TL or Manager, this is not your father company Mr. Abhishek Verma ? Here all Respectful people are working not like you increases the violence's or fight or coming from Gunda (Violence's )Family, Might be your entire Family is also like this, I am speaking about your behavior is really abnormal, Lunatic and full of lust behavior making comment against any male or female Gender in Public or private places .
                        Breaching this rule will result in the job loss of that specific employee.
                        Therefore, this is the last warning to you to change your behavior with the staff. Otherwise, higher authorities will look into it and will make decisions accordingly.

                        Note :- Don't Mess with any Mumbai People other wise your parents are difficult to find your body also -Go and take help or support from some Good other wise your body is also not reachable to your Raipur (Chattisgarh) Location -Final Warnings
                        Don't Mess with any Marathi people @Mumbai location -Okay ### ABHISHEK VERMA

                        Note :- Requesting for RIGHT NOW remove this kind of ### person from the company

                        Regards,
                        Anjali Garg
                        Oct 28, 2022
                        Complaint marked as Resolved 
                        ICICI Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Sep 26, 2022
                        ICICI Bank Customer Care's response
                        Dear Customer,

                        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duwe) in the subject line of your email. Our official will assist you.

                        Regards,
                        ICICI Bank Customer Service Team
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                          A
                          Anjalii Garg
                          Sep 22, 2022
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                          Address: MUMBAI
                          Website: MOZILA

                          THE Head Department

                          Hello Icici Head Team

                          We have received a number of complaints regarding your Employees Mr.Abhishek Verma behavior with other employees.

                          We have already warned many times to Mr.Abhishek verm personally or professionally in phone about many issue previously, and we advised you to bring changes in your attitude.

                          We have a very strict policy regarding the behavior of ICICI employees either you are from any department or profile .

                          Every person working here is equal and has the same respect level as you and I have.

                          We aim to maintain a friendly atmosphere which lets people work peacefully over here. This is not your Chattisgarh(Raipur )place where you are doing Gunda(Girdi), Voilenses in the Office and making politics from other employees and making comments anything against Individuals Employees of ICICI employees -You are nothing to deserve to speak anything either you are position of TL or Manager, this is not your father company Mr.AbhisHek Verma ? Here all Respectfull people are working not like you increases the voilences or fight or coming from Gunda (Violences )Family, Might be your enitire Family is also like this, I am speaking about your behavior is really abonormal, Lunatic and full of lust behavior making comment against any male or female Gender in Public or private places .
                          Breaching this rule will result in the job loss of that specific employee.
                          Therefore, this is the last warning to you to change your behavior with the staff. Otherwise, higher authorities will look into it and will make decisions accordingly.

                          Note :- Don't Mess with any Mumbai People other wise your parents are difficult to find your body also -Go and take help or support from some Goood other wise your body is also not reachable to your Raipur (Chattisgarh) Location -Final Warnings
                          Don't Mess with any Marathi people @Mumbai location -Okay Bustard ABHISHEK VERMA

                          Note :- Requesting for RIGHT NOW remove this kind of bustard person from the company

                          Regards,
                          Anjali Garg
                          ICICI Bank customer support has been notified about the posted complaint.
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                            B
                            bayyasahhass
                            from warangal, Andhra Pradesh
                            Sep 22, 2022
                            Resolved
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                            Resolved

                            I have updated my bank details for KYC but after a long days still my bank account is not verified and I am unable to claim my PF.

                            I don't know why ICICI Bank is not processing the kyc verification. I have read many complaints regarding the same in internet. Please take action and help us to complete the verification.
                            Oct 28, 2022
                            Complaint marked as Resolved 
                            ICICI Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Sep 26, 2022
                            ICICI Bank Customer Care's response
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0duvk) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
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                              G
                              Garima.singh
                              from Muzaffarpur, Bihar
                              Sep 22, 2022
                              Resolved
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                              Resolved

                              Address: Goa , mapusa

                              I was working in ICICI Bank Ltd., as an ETRG Relationship manager. I didn't get releving letter till now.I have also raised a query regarding this but no one from ICICI bank will revert me. I resinged on 17th March 2022.my employee id 841044.pls revart Back to me as soon as poosible.I want my relieving letter as soon as possible.
                              Oct 27, 2022
                              Complaint marked as Resolved 
                              ICICI Bank customer support has been notified about the posted complaint.
                              Sep 22, 2022
                              Updated by Garima.singh
                              My employee id is 841055.
                              Verified Support
                              Sep 26, 2022
                              ICICI Bank Customer Care's response
                              Dear Garima.singh,
                              we request you to raise your request on the alumni site (https://alumni.icicibank.com/#/login)

                              Regards,
                              ICICI Bank Customer Service Team
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                                M
                                Mrrinal Dev
                                from Patna, Bihar
                                Sep 22, 2022
                                Resolved
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                                Resolved

                                Website: Icicibank.com

                                Hello there

                                This is to certify you that I have a demat account of ICICI bank and there is unnecessary deductions of money occurred of amount Rs 118 two times.

                                This is very unexpected things happened to me. I am very much surprised by this deduction of money.

                                I haven't applied for anything anytime then why this deduction of money happened?

                                I request you to please refund my money and please look into this matter so that it won't happen again in future.

                                Please refund my amount as soon as possible.

                                Thank you
                                Mrinal Dev
                                Account no:[protected]
                                Oct 28, 2022
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Sep 26, 2022
                                ICICI Bank Customer Care's response
                                Dear Customer,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  S
                                  Sirisha Dara
                                  Sep 22, 2022
                                  Resolved
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                                  Resolved

                                  Harassment by icici bank credit card recovery agents

                                  Respected sir
                                  My name is sirisha. I have an account in icici and also a credit card [protected].Sir, my credit card limit is 35000 ...sir i have paid the minimum amount monthly but they are taken only fine Minimum amount is not calculated in card . I face this problem repeatedly. I've not been paid for the last 2 months because I have some financial issues and also I lost my job in the last 4 months. I am asking for the time some...
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