ICICI Bank Complaints & Reviews

I had taken a home from ICICI BANK LTD, Branch civil lines Nagpur-440017. The bank had disbursed the loan directly to the builder by keeping my original property papers even though the flat was under construction and the builder deceived us by not giving possession for one year. The Bank sends the gundaas of the private agency to mentally torture us. They threaten to vacate our flat within 3 months without any legal procedure.

Dear Team, My Name is Jaideep Joshi and I am having my savings account with ICICI Bank. I have been charged with POSDEC thrice on 19th November 2015. My account details is as below: [protected] Chawri Bazar Branch, Delhi Kindly explain the reason of this. Serial Number Transaction Date Transaction Remark CR/DR Amount (INR) 1 19/11/2015 POSDEC CHG/25-10-15/9301/25ST3 Dr. 28.50 2 19/11/2015 POSDEC CHG/25-10-15/9301/25ST3 Dr. 28.50 3 19/11/2015 POSDEC CHG/25-10-15/9301/25ST3 Dr. 28.50 Jaideep Joshi [protected] Jaipur.

We live in a apartment complex in Vadapalani area, Chennai. In our complex about 12 residents use ACT fibernet. ACT fibernet promised that our connection will be on a ring topology. Ring topology is designed to be fail proof. However it appears that they have not implemented this feature as promised. So single server problem disrupts our connection to the internet. AND this appears to be a service breach. Every time I register a complaint, I am supposed to get a complaint number in my registered mobile number. This never happens to me even after complaining about this. This appears to be another service breach. Every time they promise when I make a complaint over the phone that it will be fixed within stipulated time. For the last two complaints they are not keeping their promise and also no proper response from them. ACT always says server problem and never divulge additional information about the nature of the problem. They appear to be less transparent about their internal issues that are severely affecting us. For people like us working from home to conduct business, we prefer ACT fibernet for the technology, speed and reliability. At this point of time, in our area no other equivalent service is available. This requires the service provider to take additional care in providing uninterrupted service. In the past two months this has not been the case. ACT collects service fee every month in advance but fails to give uninterrupted service. ACT fibernet also promised our apartment association a free internet line and has taken the application for this. After repeated complaints they wrote an email promising within three months they would set up a server in our premises and solve the issue. But till date (more than 6 months) it has not been done. This again seems to be a service breach. My complaint numbers are [protected], [protected] Radha Udayakumar Chennai.

Multiple complains raised but no resolution SR[protected], SR[protected], SR[protected]. account ending with ***2110
I had false transactions from my account on 24-25 May, 2015 for around 1 lakh rupees. My debit card is with me all the time and has been hardly used anywhere as i am in USA most of the time form last few years and it has been said that the transactions happened thru the Debit card. i had wasted around 6 months following up with customer service and they are still looking at it. In this time period i have submitted all the asked documents multiple times, when ever i call them the request is still processing and takes up to 45 days. They keep on closing the old request without resolution and open a new one and repeat the same stuff. Multiple complains have been raised but never received my hard earned money back. My USA contact number is +[protected]

Hi All, I have salary account with ICICI from 2013, all of sudden there was a debit transaction of 'Lien marked' for 21, 663/- we were shocked, how come all of sudden without any intimation, ICICI bank will debit my salary account. Is this the way they do business with people like us. We came to know this transaction is related to my credit card transaction of Rs 2100/- in year 2008. Surprising they levied taxes, interest, compound interest calculating to 21, 663/- My saving account is salary account of my company, which has no connection with credit card. Since you have access to our accounts, will you nick the money from my savings account without informing us? Finally, I would like to conclude, that this kind of transactions should be settled with mutual understanding. Kindly request you to do the needful. thank you sreevidya

Regarding : Duplicate transaction.
Date of Incident :[protected].
Description : I made a transaction for rupees 1000 to load money to my pocket Account. It was successful, But it was debited twice the amount from my account as 2 different transactions within gap of 1 minute.
I raised a request against this duplicate transaction to ICICI customer care. They told me after 15 days it will be credit back to your source account automatically.
It didn't happens even 20 days later. Then again i contacted them. They told me again it will take 15 day for manual refund process. After 15 day i have contacted them. They told "Our support team contacted you, But you didn't respond so we are unable to refund" Then they asked me another number to create a new request for that new number and told me it will take another 14 days to resolve. By 16/11/2015 the deadline over. So i contact them today(18/11/2015) But they told still in process it will take some more time. I asked them about the interest for this amount but they didn't reply for that.
The Issue request number that i created are following below:
1. SR[protected]They closed it.)
2.SR[protected]Open)

Two different transaction ID's
1.[protected]
2.[protected]

Source Account : Canara Bank
Payment Mode : Debit Card
I have attached the Chat history with ICICI customer service.

Nov 17, 2015 Return of Swipe machine This is regarding the requests I have made numerous number of times for returning of card swiping machine. It's been over two month that I have spoken to your merchant team for almost 15 times. Requeat number[protected]. They never provide me a reference number. The above mentioned number was the one that I asked from one of your merchant customer service supervisor in mumbai Sebastian. He promised me that the swipe machine will be picked up within 3 working days and then within next 2 working days I'll get my refund for the security deposit. I had this conversation three weeks ago. After two weeks I have spoken to another supervisor named Kiran and she promised it'll be picked up within next 2 days. I have all the call recordings in my phone and this is the last time I am contacting you. Please if someone can look into this and arrange the pick up of the card swipe machine from the address as mentioned and refund my security deposit. If this won't work then I'll be forced to take some legal action against ICICI Bank and will also write an email to RBI informing them about the way I'm getting treated by your customer service team and not providing me with a resolution. It's not my duty to chase up on a daily basis just to get this little thing sorted. And your team doesn't even bother to call me back with a resolution. You can contact me on below mentioned mobile number. TID: 88027171 MID: [protected] Looking forward for a favorable response. Regards Himanshu Aggarwal (+[protected] (Director) Simplify Holidays

My name is Sathish and I'm holding a salary in ICICI bank for the past 4 months. I just saw today when I checked my account online, that 4 times I have been charged POSDEC CHG of Rs. 28.09 each on Oct 13th 2015 and the description says:


1 13/11/2015 POSDEC CHG/17-10-15/7884/25ST3 Dr. 28.50
2 13/11/2015 POSDEC CHG/17-10-15/7884/25ST3 Dr. 28.50
3 13/11/2015 POSDEC CHG/17-10-15/7884/25ST3 Dr. 28.50
4 13/11/2015 POSDEC CHG/16-10-15/7884/25ST3 Dr. 28.50

I have applied for icici bank credit cards, then approximately after 15 days of application i got call from blue dart services to confirm address for dispatching credit card. And i confirmed my address then a person from blue dart told within 3 working days i 'll bring your card at given office address. when he arrived I was not available at same place now I am receiving this status Pickup Date 6 November 2015 From :Mumbai To : Mumbai Status : SHIPMENT DELIVERED Date of Delivery : 16 November 2015 Time of Delivery : 11.30 Recipient : Ganesh/Icici Card Rto the surprising thing is i have received PIN for the same. i called to customer care many times but till now i didn't get any appropriate response from anyone. so plese try to get solve this problem ASAP, otherwise if any incident will happen from my credit card then who will be responsible for this. please contact on [protected] or mail me on [protected]@yahoo.co.in

I got housing loan from icici, i was asked for house insurance of around 17k for 5 years, which i had agreed upon and was added to my loan amount. recently i had a thought of transferring loan to sbi where they were offering me 15yr house insurance for 12k. Meanwhile I received a call from your agent stating the house insurance has expired. i asked him the amount he said 51 k for 5 years. i said how come sbi offered me 12 k for 15yrs. then he said 5 years ago u had been given same insurance, i said no it was almost something 15 to 18k. then he said sir no you were added 33 k of your personal insurance !!!. now wht is this ? i never knew this and the bank is charging me interest on this 33 k. last time also when i had called they sent me a copy of 17k only. but today this guy sent an additional receipt of some 33k that states my insurance ??? why was this done ? cheating business / fraud / And now he says sir u can avail house insurance for only 14 k for next 15 years. first he started with 51k as house insurance for 5 years and then when caught he said 14k for 15yrs. I mean I have been already charged 51k without my knowledge and bank is earning hefty interest on it..to recover this 33k they may have recovered it in min 20 to 30 emi's of 15k around 3, 00, 000 they looted in a unauthorized way, a policy which i was never told, i never approved, never received a copy and got to know about expiry.. how can they put such a policy ????

Hi, I have made a payment for my CITI bank on OCT 28th 2015 from my icici bank which is not credited to my card till date due to which i have received loss of 1941 rs (600 late payment fee + 1103.24 Interest charge + 238.45 SERVICE tax) from my citi bank. ICICI bank phone banking officers say they were upgrading the Credit card VISA transactions because of which they did not transfer. And they even state that they have informed all the banks regarding this and not to charge extra fee. But when i contacted citi bank they say it is not possible to reverse the amount 1941 rs (600 late payment fee + 1103.24 Interest charge + 238.45 SERVICE tax). When i paid my credit card bill via icici, if ICICI bank was not able to process it they should have given a heads up that this transaction will take time or can not be processed instead they even debit the amount and don't do anything forever. I am wasting so much of money in calling these people and not able to get feasible solution even after contacting the customer care manager. At the end of the day i repent being ICICI customer. What is the best step to take against this scenario so that i am not into a loss of 1941 rs because of ICICI bank issues.

Sub: Complaint against the ICICI Collection agent harassment-

Dear Sir/Maam,
As per my conversation with you I need to bring I am not as an ICICI Bank customer.

My name is Mrs. Varsha Kamat, I will not taking any lone or credit card from ICICI bank, my Brother “ Gaurav Purav”had taken credit card from ICICI bank last few years.. I don’t have any his Bank account no with me.

I somehow missed one instalment. That's when my trauma started. My aged inflows were subjected to unending calls asking for the money.

These recovery henchmen calls anytime on phone, mobile, irrespective you are sleeping in early morning or late night. They came in group anytime, gave several personal visits insulting her in my home, society and also followed her. The lady (My Mother) in her forties was trembling and today is suffering from, permanent incurable phobia due to ICICI Bank recovery agents. My mother had ruined her mental and physical health both because of horror of ICICI Bank recovery agents. Today she is suffering from much health related tensions including insomnia because of ICICI Bank torture for the agony caused to her.
They want cash payment from us, no need to cheque payment, and they did not give us Bank branch details..

1.Shouted at my mother and gave her mental torture and she passed away on 10 August 2015
2.Used foul and raw languages
3.Gave threats and was very abusive.
4.Taunted and tried to humiliate.
5.Done some indecent act –snatched my mother's mobile to talk to me.
6.He was adamant and said that he will come in the night time to disturb till the time we do not pay him.
7.He was very rude and harsh and kept on shouting- even though she (my mother) said him that she is a heart patient.
8. He was called my friend take mental torture and asking for money.
In may month 2015 My mother gave him a date to come and collect the payment but he was shouting and saying that he would sit at my place all day till the time we don't pay him.
And to mention a few words that he used, have a glance at the following utterances of that person –

1. "Jab tumhari paise wapas karne ki aukaat nahi hai to fir loan kyun lete ho"
2. "Ya to payment kar de, warna bahut tarike hain bank ke paas paise lene ke"
3. "Ek o tu payment nahi kar raha hai, aur upar se pooch rahi hai ki identity card dikha".
4. “ Tumhari maa baap ne bank ka paisa churana shikhaya hai, madarchood and chutya kahiki”
5. “teri beti ko kisi ke saath solale aur paisa humlog ko return kar, kutte ki aulad”


These are not the only statements that the bank executive used, but were also accompanied by an offensive and abusive behaviour and language, which is legally and ethically against the Human Rights and Indian Penal Code.

Agency of ICICI Bank No.[protected],[protected] continue day and night called me.


Yours faithfully,
Varsha Kamat

On 16 Nov, 2015 I was tying to make recharge of Rs. 10 for TATA Sky . But since, I was not using registered mobile number SIM, I was not able to receive OTP which I realized later. On 17 Nov, 2015, I saw POSDEC charges of Rs. 28.5 were deducted twice from my account. I was not aware bout it. I googled and found POSDEC charges are deducted when insufficient balance. But I was having a balance of 4343.16 Rs. before deduction. I need an explanation for this. Deduction has been done for an invalid or shall I say no reason. I want a refund of Rs. 57(28.5*2) as soon as possible

Provogue rolled out an offer with the ICICI bank in which i was eligible to buy provogue Watch on the payment of Shipping charge only. I have purchased one Gents Watch with the provogue order #[protected] on NOVEMBER 10, 2015 and made the payment with my ICICI online payment. My order status says complete and the courier company named is mentioned as Gojavas. I had the talk with the courier company as well and the tracking number provided i.e. MUMPVGP565529 mentioned is wrong as per the courier company. I have sent mails to the customer care team and the customer support number is not reachable at all...

Sir I get a loan for my vechile from icici bank... When i completed my loan then a noc is received timely but due to certain circumstances I lost it..so I need a duplicate noc as soon as possible Regards Harsh Sharma Mo- [protected]

While accessing my CIBIL Report, i was shocked to find a negative entry from ICICI Bank towards default of Rs.8000 on an ICICI CREDIT CARD ([protected]). This card was surrendered by self during the year 2000/2001 post clearing all dues. Hence i was shocked to see it being reported after 15 years, that too for a paltry amount of Rs.8000. The surprise is that the same ICICI had issued me a personal loan (LPHYD[protected]) and a credit card ([protected]) subsequently during the year 2007, both of which were paid back ON TRACK and subsequently closed. Hence request authorities to help me contact the concerned and get this negative entry pertaining to 2000/2001 removed from my CIBIL Report. If the banker can prove that there was any unbilled amount which has got generated post my surrender of credit card, then as a law abiding citizen, willing to close the same.

Name-Jitendra M Vador Account number[protected] my account was charged for something POSDEC CHG i talked to customer care they told u tired to request the more money then your suffiecient balance that also u tired 14 times requested so they charged 28.50 per transaction.what should i do now Please help.

Dear Sir, From last 2 days me and my wife receiving a call from icici bank agent rohini branch . I ask him to give me a call on monday to settle the payment of my wife credit card issues. He called me and my wife today n number of time and using the abusing language to pay the payment and trying to call my relatives and friends to harass us . If bank using this way out taking out the money from there customer then no body would like to pay the money in gunda raj . We are a service class people and i am also using 5 banks credit card there is no issues because they support us in a polite manner . Sir i am ready to pay the amount but not like this . i request to take immediate action against ICICI agent ankit in rohini branch CONTACT NUMBER -[protected] Thanks & Regards DEEPAK & LAVANYA BATRA [protected]

I purchase a new Bajaj hudibaba caliber (ua-07e[protected] on 26.05.2003 from Dehradun which have been finance by ICICI BANK Dehradun Loan ac no. LTDEH[protected], we have given all Cheque of my Saving account number [protected] to ICICI BANK(Financer) loan cleared as on after 3 years. We want to my NOC from ICICI BANK for above Vehicle loan.

Today was making payment of my electricity bill through I mobile after feeding the details it flashed the transaction incomplete try again but the money was debited it happened thrice today, The CRM is helpless and asked me to go and chase beneficiary. The fact is due to their App problem my account was debited thrice but no help or solution by ICICI bank.