ICICI Bank Complaints & Reviews

Dear Sir /Mam
On 9 February 2025 i had used ICICI atm for withdrawing money using UPI system . Money was deducted from Account but Transaction failed. Please resolve my issue by refunding my hard work money.

There is almost 10 times 590 Rs deduction in my account today. This has happened lot of time before i need the clarification on this. Provide the refund.

I got a wrong deduction of Rs30/- though I have not used the toll on the specified day.

email message from the bank as follows:

our ICICI Bank FASTag linked to Vehicle No. KA04MN3958 has been debited with 30.00 on[protected] at 12:33:13 for Toll Charges at [protected]@Km14+825 toll plaza.

I have swiped an ICICI credit card for travel purposes, however recently I came to know that there is a. MARKUP deduction from my account. There was no prior intimation from the bank, nor an email.
Without informing how could you proceed with the deduction???
Was there any agreement or any contract signed by me???
Why don't the banks intimate the customers while opening the account, especially with international transactions????

Would request you to please intimate or send messages or WhatsApp to all those customers who are using your card internationally.
Till date you have deducted INR.12000 from my account.

o information on how much you are charging??
Where are the RBI guidelines mentioned in regard to the extra charges????

Waiting for your reply and also the refund from the bank with immediate effect.

I am going to raise complaint with RBI Banking Ombudsman

Hi Team
There has been an unknown autodebit in my account worth ₹5, 110.
The entry is named ‘ATD/Auto Debit CC0xx5798’
I do not have any credit card with a number ending with that.
It is very surprising to see banks like ICICI making such blunders.
Need this resolved asapppp??????? This is very frustrating, i have never opted for any such auto debit facility. please resolve this asap.

Regards,
Mohammed Parvez
[protected]

Deduction of Amount 1399 for PPL/WPP_SR[protected] Renewal of Policy is being deducted from my Saving Account.
Earlier also raised this Complaint Vocally in ICICI Bank and they said it won't be deducted from next year but still it has been deducted.
It is been deducted since last 4 years.
So please help me get back my money as soon as possible. Amount deductions without our consent is not reasonable. Please cancel the policy as i don’t need it and i have never used it. Please try to clear this request asap. I will put this matter in consumer forum.

POSDEC Charges on 29-Dec-2024. These charges are unwarranted and i have never been involved or been suspicion to a fraudulent activity in 10 years of relationship with ICICI Bank, these charges are deducted without any warnings whatsoever. This is extremely painful. Kindly reverse the charges.
emailID: [protected]@gmail.com...

ICICI Team,

I am writing for reversing the dp charges which you have charged.
How can u deduct dp charges? How can you open demat account without informing the customer?

I had no idea of demat account and how to use them, how you guys open and active the the account and deducted the charges form saving account without any intention of account holder? And now you are charging 757.17rs. on 25.12.2024 Even i don't have have a single details related to demat account.

Please close my demat account as soon as possible and reverse the unnecessary charges.

Demat account- IN[protected][protected]

For account no. details please call me on my registered mobile number.

Hi there

I am writing to bring to your immediate attention a critical issue regarding my gold loan account number :[protected]. My loan became overdue, and an amount of approximately ₹2 lakh was deducted from my savings account. Following this, my account was closed. Although I was out of the country and lost track of the loan, I have consistently paid the late fees, penalties, and other charges. Despite this, the bank has...

My name is Ravi V Gangannavar.today whene i checked my net banking statement i could find that many unknown transaction has happened on multiple days.eg.VIN/APPLE COM/A 10/12/2024 .but i havent done any transation also i dont use any apple productecs or Any games or Any subsriptions.without my otp how this happened. i have almost 2856 Rs.please cross check and revert my money back.at the earliest

I had received a fraud transaction on OCT 1st 2024 and have disputed with the bank and received an email today after 60 days that amount has been reversed but when I called the bank to confirm they are saying it is rejected without a clear explanation why. I was not informed that the Service request (SR[protected]) has been closed and am still not clear on the status. I called customer care and they said they will transfer the call to customer dispute team but they transferred me to another IVR queue which did not connect to any department.
They have given me incorrect information via email multiple times and after 2 months told me they never got my TDR form and I was so worried I had to reach out to many bank representatives before I was finally told that documents are already submitted. I was told a TAT of 8 weeks but then in the email they kept extending to 11 weeks TAT. Even after mailing customer care almost daily for the last 2 months everyone is ignoring what I have asked and is summarising my statement which I already knew and specifically ignoring the question of why did the transaction go through when I selected "No" on the IVR call that came asking if this transaction was done by me. Only thing that was done was the card was blocked and call was transferred to customer care and even that call did not connect, it just randomly ended before I was connected to an agent. I had to call back using toll free number multiple times and even then that was not connecting properly so I was forced to go to the nearest branch out of frustration to file dispute.
It has been extremely difficult to connect to customer care and nobody has given me any clear information including my Relationship manager and I am not sure what to believe at this point.

COMPLAINT AGAINST MR.NITIN BETKAR AND VISHAL PAWALE

Dear Authority,
It gives me extreme disappointing to highlight the behaviour of Mr.Vishal Pawale, who is a disgusting employee, who never answered my calls and when answered, was extremely rude and arrogant.
With no service and cooperation, Vishal Pawale was unprofessional and ill-mannered.
Please find the attached screenshot of the call history the number of times I have approached him, also request you to kindly refer the WhatsApp chat where, even after seeing the message, he never responded on the same.
Very disappointing experience and disgraceful behaviour.

I wonder if ICICI has such poor qualiTy employees who don't even value their customers.

It gives me immense disappointment that after application of credit card with ICICI Bank, I have been facing several behavioural issues with the staff viz. Mr.Nitin Betkar, Ms.Savitri Pawar, Mr.Vishal, Ms.Mamta who have been extremely rude and arrogant in responding and have not been replying on the card activation and other mobile application status. Its shameful that Mr.Nitin Betkar, being a senior has been extremely rude and misbehaving and non cooperative.
I regret being a part of such pathetic bank where employees are so ill-mannered and unprofessional. I condemn such misbehaviour by the mentioned employees and need a justification from the senior regarding the same.

I have approached the branch manager Mr.Jitendra Singh for the same, but, response was unsatisfactory.
With reference to the trailing complaint, I have not been getting any satisfactory response/no response.
Hence, I would like to surrender my card under protest.
If employees like Vishal Pawale and Nitin Betkar are not suspended, it will be very difficult for me to be your customer and continue the relationship.
We customers are not here to take insults from your unprofessional employees.
Your decision will show us a clear picture on whether you value customers or are rude and arrogant employees, a better face of your bank.
Mentioned employees are a blackmark to your bank.
SHAME ON THE HR.

On 24th Oct, I had deposited xxxx cash using the cdm machine at the ICIC xxx branch. I was mentioned no charges if I deposit the stated amount. So, I proceeded to deposit the said amount. At this month end when I was checking my statement, I found a charge of around 2, 864 INR was debited from my account.
I contacted ICICI customer care and was informed about the cash deposit charges.
Firstly, I would like to understand why...

There was a deduction from my ICICI Salary account with transaction remarks saying 'EBA/PUR_EPRIME999/20241118' and the amount is Rs.1178/- which is a high amount for me, and I should be informed before deduction of same amount. I was never informed if that is a huge brokerage cost that I have to pay as brokerage for demate A/C. And also I never given my consent for opening of the demant account through my salary account.
br...

My ICICI bank account is freeze and when I visit the ICICI bank branch they not find the reason why my account is freeze they say visit base branch which 1200 km far from my location, my 4500 is stuck in my account please transfer my money to another account

On November 5, 2024, I registered my HDFC Bank account with ICICI iMobile Pay for UPI transactions. However, due to issues with the user interface and other problems, I have decided to deregister my HDFC Bank account from the app. Unfortunately, I have found that the iMobile Pay app does not provide an option to deregister my account. Additionally, the customer care number provided has been unable to assist me in resolving this issue.br...

I have raised complaint for the same issue.
My money also deducted from my bank account AD of bank bflf and nach crgs kindly give me the details clarification. Total money 10592 .

I am writing to raise a formal complaint on ICICIBANK regarding an issue I have been facing while trying to transfer funds to a school trust account. Despite multiple attempts, I am consistently receiving the following error message:
"Transaction declined due to security reasons. Please contact the bank or customer service."
Its a old account as a payee, and the transaction has been continuously declined. I have already...

I was supposed to pay my emi to Kotak but i have issue with banker On 19th Oct 2024 i received a notification from icici stating that due to insufficient balance ecs could not be processed. I checked with my merchant on this and they have received the required emi amount. But i can see that inr 590 has been debited with the transaction code as 'ecsrtnchg200420_srECSRTNCHGS290324_SR[protected]GST On 19th Oct 2024

Last month, i had to deposit some cash using the cdm machine at my home branch.
I had enquired in the branch itself if I would be charged any fee if I happen to deposit xxxx amount to which I was assured that there would be no charges If I deposit the stated amount.
I proceeded to deposit the said amount.
Fast forward to a few days back, when I was checking my statement, I could notice a charge of around 531rs on 16th october. I enquired with the customer care and I was told that these were the cash deposit charges.
So firstly, I want to ask why was I misguided by the teller at the branch about not having any cash deposit charges?
Secondly, why didn’t I receive any sms/email notification when my account was debited for the said charges? Why was the debit a silent one?
I have been holding an acc with ICICI since 3 years now and this was a very disappointing experience.
I would request the team to kindly look into it and reverse the charges or I might need to go via the Banking Ombudsman route to get this settled.