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ICICI Bank Complaints & Reviews

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Updated: Dec 13, 2025
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ICICI Bank reviews & complaints page 362

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H
harithachennu
Jun 11, 2020
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Address: icici bank

I have made a transaction with icici credit card for rs.15673/- on april17th.i made a request to convert transaction into emi through mobile app(SR[protected].tat is 3-4days as communicated.till now ie., 11/6/20, the request was not processed.i have called customer care so many times.Not resolved.
every time my call is being kept on hold by customer care for some time and then disconnecting call.
iam requesting to track all the calls, process my request at the earliest.
also, except first call from april 21st, i need penalty for every call I made to customer care because the call is chargeable and resolution not provided till date.
ICICI Bank customer support has been notified about the posted complaint.
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    V
    Venkat Peddinti
    from Hyderabad, Telangana
    Jun 11, 2020
    Resolved
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    Resolved

    Please credit my amount rupees 7201 in the pay later for the last 4 digit account 0287 debited from my account
    Aug 7, 2021
    Complaint marked as Resolved 
    ICICI Bank customer support has been notified about the posted complaint.
    Dear Venkat Peddinti,

    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0oqsl) in the subject line of your email. Our official will assist you.

    Regards,
    ICICI Bank Customer Service Team
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      J
      J S Bhiwadi
      Jun 11, 2020
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      Address: dharam vihar palam vihar colony gurgaon-122001

      Dear sir
      I have already applied for moratorium facility against my loan a/c no-lagur[protected]. But my emi has been deducted for the month of apr/may/jun-2020. So please refund my emi's for above months.
      Regards
      Jitender
      J s engineering
      Mob. No-[protected]
      ICICI Bank customer support has been notified about the posted complaint.
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        J
        J S Bhiwadi
        Jun 11, 2020
        Resolved
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        Resolved

        Address: Dharam Colony Palam Vihar Extn. Gurgaon-122001

        Dear sir
        We have applied for moratorium facility against our car loan a/c no-lagur[protected]. But our emi is deducted for the month of apr/may/jun-2020. We request you to refund our emi's for above months.
        Regards
        Jitender
        J s engineering
        Mob. No-[protected]
        Aug 7, 2021
        Complaint marked as Resolved 
        ICICI Bank customer support has been notified about the posted complaint.
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ojzv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ojzv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
        Dear Customer,

        We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ojzv) in the subject line of your email. Our official will assist you.

        Regards,
        ICICI Bank Customer Service Team
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          A
          Aishu310394
          Jun 10, 2020
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          I would like to bring it to your notice that, the amount of rs199/- has been deducted from my icici account and the transaction message says vsi/amazon stan.

          Neither had i done any transaction nor did i get any otp during the transaction. I have checked this when i was going through my account statement, the amount is debiting every month.

          Could you please assist me regarding this. Please find the attachment regarding the same.
          +1 photos
          ICICI Bank customer support has been notified about the posted complaint.
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            G
            ganey_350
            Jun 10, 2020
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            Address: ICICI Bank Bommanahalli branch Bangalore

            D Ganeshkumar without my knowledge INR 3, 550.00 has been made using your Debit Card linked to ICICI Bank Account XX507 on 10-Jun-20. Info: VIN*GOOGLE Flo
            I AM requesting refund and proper explantion.
            +1 photos
            ICICI Bank customer support has been notified about the posted complaint.
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              M
              Mohan Chorge
              Jun 10, 2020
              Resolved
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              Resolved

              Address: Mumbai,Virar

              Hi i am mohan chorge here. 823.70 rupees has been deducted from my account as (Dmc/in[protected] dp chgs till mar-20) on 6-june-2020. I have neither subscribed nor used my demat account till now.

              Also i did not get any deduction message alert in my mobile which is registered with mobile banking with icici.

              Mentioned the transaction id : [protected] dp chgs till mar-20

              I want my money back i haven’t use icici demat account till date and i didn’t request any demat account it was open while i’m opening the savings account make sure refund my money back
              +1 photos
              Aug 7, 2021
              Complaint marked as Resolved 
              ICICI Bank customer support has been notified about the posted complaint.
              Verified Support
              Jun 10, 2020
              ICICI Bank Customer Care's response
              Dear Customer,

              We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ocvv) in the subject line of your email. Our official will assist you.

              Regards,
              ICICI Bank Customer Service Team
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                S
                singh tewatia
                Jun 10, 2020
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                Address: delhi

                Dear icici bank,
                Amazon credit card charged me 1160 fine without any information. After several phone call and mail no body is helping on this. No body is repling.
                ICICI Bank customer support has been notified about the posted complaint.
                Dear Customer,

                We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ocsx) in the subject line of your email. Our official will assist you.

                Regards,
                ICICI Bank Customer Service Team
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                  S
                  singh tewatia
                  Jun 10, 2020
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                  Address: delhi

                  Dear icici bank,
                  I paid all emi but amazon icici card charged me without any information. After several phone call and mails no body is responding. Please waive off these charges.
                  ICICI Bank customer support has been notified about the posted complaint.
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                    S
                    Sandip73
                    Jun 9, 2020
                    Resolved
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                    Resolved

                    Dear
                    Mr vinay balse,
                    I have attached full documentary evidence regarding the fraud which was enforce on me. Stating why i was not "in control" of my phone. And how i was hacked plz do a through investigation before coming to a conclusion. I have send it as an attachment for safety purpose. I have reported the incidence at national cyber crimes acknowledgement no no.[protected].
                    Please don't charge me for a fraud case of which i had "no control" and was remotely controlled by the hacker so your notion of i using my otp and two step authentication doesn't hold i have send you the software name too plz download and see how the user loses control of the phone.
                    I once again reiterate that i had no control of the phone or i didn't auntenticate the transaction or payment. Please see the document i have send and conduct a fair investigation and you will know that i speak no nonsense i have been cheated and duped so please correct your investigation on evidentiary basis of documents i have given you.

                    Your faithfully,
                    Sandip ghosh
                    +6 photos
                    Aug 6, 2021
                    Complaint marked as Resolved 
                    ICICI Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jun 10, 2020
                    ICICI Bank Customer Care's response
                    Dear Customer,

                    We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0odz9) in the subject line of your email. Our official will assist you.

                    Regards,
                    ICICI Bank Customer Service Team
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                      Q
                      Qazi Omair Ahmed
                      Jun 9, 2020
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                      Hello! My card was debited for 42, 050.17 and 21, 025.08 on 1st june at bestbuy.com the merchant placed a pre authorisation hold which was released immediately when the order was automatically cancelled after 5 minutes. Icici bank has not yet processed the amount back in my account.
                      ICICI Bank customer support has been notified about the posted complaint.
                      My phone number is [protected]
                      ICICI Bank Customer Care's response, Jun 10, 2020
                      Verified Support
                      Dear Customer,

                      We regret the inconvenience caused. We request you to email us your concern with your contact details on [email protected]. Please mention the UID (a0ocu4) in the subject line of your email. Our official will assist you.

                      Regards,
                      ICICI Bank Customer Service Team
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                        C
                        Chitra Tamilvendan
                        Jun 9, 2020
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                        Dear sir,

                        I have purchased a mobile on flipkart using icici debit card emi option for the amount of Rs.8999/-. I would like to mention that order has been cancel due to delay.
                        But still my debit card emi for this product is not yet cancelled. Now seller have refunded the amount to Icici bank with respective transaction id:[protected] and authorization code 019347.

                        But it was not adjusted in my pre-approved debit card emi account [protected].And my emi is not closed. I was debited Rs.3072.55.

                        i have contacted both icici customer care and flipkart customer care i couldn't get any possible solution till now.

                        I request you to address the issue. and cancel my debit card emi for amount of Rs.8999 and refund the debited amount to my account. i have attached reference mail from flipkart support team.

                        Regards
                        Chitradevi T
                        +1 photos
                        ICICI Bank customer support has been notified about the posted complaint.
                        Dear sir,

                        I have purchased a mobile on AMAZON using icici debit card emi option for the amount of Rs.42482.53/-. I would like to mention that order has been cancel due to delay.
                        But still my debit card emi for this product is not yet cancelled. Now seller have refunded the amount to Icici bank with respective

                        But it was not adjusted in my pre-approved debit card emi account [protected].And my emi is not closed. I was debited Rs.42482.53

                        i have contacted both icici customer care and AMAZON customer care i couldn't get any possible solution till now.

                        I request you to address the issue. and cancel my debit card emi for amount of Rs.42482.53 and refund the debited amount to my account.

                        Regards
                        KATHIRVELKUMAR.E
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                          R
                          Ranjith Kumar07
                          Jun 9, 2020
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                          Got message amount deducted from my saving account.
                          (Txn of inr inr 249.00 done on account xxx71on 09-june-2020. Info: vin*google k.) but i did not done any transaction. Without my otp how this happened. Please cross check and revert my money back.
                          ICICI Bank customer support has been notified about the posted complaint.
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o9j9) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
                          Pls provide me valid email id
                          Dear Customer,

                          We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0ocux) in the subject line of your email. Our official will assist you.

                          Regards,
                          ICICI Bank Customer Service Team
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                            A
                            Akshi SInghvi
                            Jun 9, 2020
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                            My account was debited with rs. 1899 on 14th may 2020 for one assist service which i didn't apply for. Having asked the bank, they told to call and resolve this issue online. I tried calling them but due to covid-19, customer care didn't answer.
                            ICICI Bank customer support has been notified about the posted complaint.
                            Dear Customer,

                            We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o8aa) in the subject line of your email. Our official will assist you.

                            Regards,
                            ICICI Bank Customer Service Team
                            Dear Akshi SInghv,
                            Please fill the details on the given link http://survey.webengage.com/ws/~1qq44ps and our team shall connect with you and process the cancelation request. We regret the inconvenience caused.
                            Regards,
                            Team OneAssist
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                              L
                              LIBIN MATHEW
                              Jun 9, 2020
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                              Address: ICICI Bank LTD, Hosoor

                              Txn of inr 999.00 done on acct xx102 on 08-jun-20. Info: vsi*amazon st. Avbl bal:inr 280.62. Call 18002662 for dispute or sms block 102 to [protected]
                              +1 photos
                              ICICI Bank customer support has been notified about the posted complaint.
                              Dear Libin Mathew,

                              We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o9k6) in the subject line of your email. Our official will assist you.

                              Regards,
                              ICICI Bank Customer Service Team
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                                J
                                jagdish rajak
                                from Jabalpur, Madhya Pradesh
                                Jun 9, 2020
                                Resolved
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                                Resolved

                                Address: Shri ram colony Muhalpur road guan

                                01/06/2020 nach_ad_rtn_chrg~bajajfin~02apr20~c403fb8 dr. 590.00
                                01/06/2020 nach_ad_rtn_chrg~bajajfin~02apr20~c593373 dr. 590.00
                                01/06/2020 nach_ad_rtn_chrg~bajajfin~03apr20~b2f9eb9 dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~03apr20~b3c632d dr. 590.00
                                01/06/2020 nach_ad_rtn_chrg~bajajfin~07apr20~a5cef0e dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~07apr20~a6b9264 dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~15apr20~901b281 dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~15apr20~919e1b7 dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~22apr20~812b8c3 dr. 590.00
                                01/06/2020
                                Nach_ad_rtn_chrg~bajajfin~22apr20~81b9029 dr. 590.00

                                Why my amount was deducted under this following statements. Why i am getting all charges from my account? I asked about bajaj finserve and told me they authorized to deduct only loan amount, not any other charges. So, i move to call customer care number icici bank. The ivr wanted me to enter my details so fast and then after a few seconds, it's automatically hang up.
                                I need to know about the charges please help. And why you will charges like these under the name of "nach_ad_rtn_chrg~bajajfin".

                                Please return my deducted money

                                Regards.
                                Jagdish kumar
                                [protected]
                                +2 photos
                                Aug 5, 2021
                                Complaint marked as Resolved 
                                ICICI Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jun 09, 2020
                                ICICI Bank Customer Care's response
                                Dear Jagdish Rajak,

                                We regret any inconvenience caused. Our official will get in touch with you. We appreciate your patience.

                                Regards,
                                ICICI Bank Customer Service Team
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                                  K
                                  Kanwal Gill
                                  from Delhi, Delhi
                                  Jun 9, 2020
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                                  Address: New delhi
                                  Website: icici

                                  Icici bank had ripped off by paying extra charges to the bank. They charged me amlost 5900 rs extra to close the loan during pandemic as i was not able to used. Im mentally harrased by the bank. There is no help that i m getting
                                  ICICI Bank customer support has been notified about the posted complaint.
                                  Dear Customer,

                                  We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o8b5) in the subject line of your email. Our official will assist you.

                                  Regards,
                                  ICICI Bank Customer Service Team
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                                    V
                                    vikranttheonlyone
                                    Jun 8, 2020
                                    Resolved
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                                    Resolved

                                    My bank account is debited 826 for dp (Depository) charges in 3 transactions.

                                    They didn't told me about dp charges while opening account, i read about services charges that is on their web site, and find dp charges is about 4.5-5.5 rupee only.

                                    Below is the link of all charges and i don't understand how they dedcute 829 rupee when i did trade on icicidirect platform,
                                    https://www.icicibank.com/managed-assets/docs/personal/demat/NSDL-rate-card.pdf

                                    They are not helping me through call[protected] and e-mail [protected]@icicidirect.com.

                                    Below is the transaction number and value
                                    Dmc/in[protected] dp chgs till apr-20 379.41
                                    In[protected] dp chgs till apr-20 150
                                    In[protected] dp chgs till apr-20 296.59
                                    Aug 6, 2021
                                    Complaint marked as Resolved 
                                    ICICI Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jun 08, 2020
                                    ICICI Bank Customer Care's response
                                    Dear Customer,

                                    We regret the inconvenience caused. We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o32q) in the subject line of your email. Our official will assist you.

                                    Regards,
                                    ICICI Bank Customer Service Team
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                                      T
                                      Tracyqq
                                      Jun 8, 2020
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                                      Hi

                                      I’ve lost ₹737.5 already due to this gst deduction. It’s too much. I want my money refunded. Please do something.
                                      +1 photos
                                      ICICI Bank customer support has been notified about the posted complaint.
                                      Dear Customer,

                                      We request you to email us your concern with your contact details on [protected]@icicibank.com. Please mention the UID (a0o31g) in the subject line of your email. Our official will assist you.

                                      Regards,
                                      ICICI Bank Customer Service Team
                                      Tracyqq's [Complaint's author] reply, Jun 8, 2020
                                      What’s the email ID? There’s some error with the one provided
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                                        B
                                        Brn123
                                        from Ahmedabad, Gujarat
                                        Jun 8, 2020
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                                        EMI deducted for cancelled order

                                        This is regarding one of my flipkart order for which i have cancelled the order due to lockdown. However the emi of the same is deducted from my account for cancelled order. This is happening second time. Earlier also i had an issue and the same is still unresolved. The emi deducted is not returning by bank.

                                        Last time also same thing happened. I ordered through flipkart emi and i wrote a lot of emails that emi deducted before...
                                        +1 photos
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