Icici Lombard — Airline cancellation Claim US$ 1000 pending against Trip Cancellation And Interruption. | |||||
Claim for Policy S.9839673 dtd. 26.04.2018 SMART TRAVELLER INSURANCE GOLD PLAN issued by Bharti AXA now taken over by ICICI Lombard since[protected]. I had booked 3 air tickets self, wife and daughter Mumbai to Kuala lumpur to Sydney. Air Asia flight was scheduled to depart on[protected] but was cancelled due to operational reasons. I immediately lodged compaint with Bharti AXA but claim was not settled. With great difficulties I had to booked by paying 108146 against 51603 of Air Asia the excess fare paid is 56543.00. I had filed compaint AHD G[protected] with Insurance Ombudsman, Ahmedabad and after many reminders they sent me Award copy on 23.06.21 denying my claim AND asking me to file fresh claim with other forum/court if not satisfied. I immediately wrote to Bharti AXA who in reply asked me to contact ICICI Lombard which I did but in spite of several emails they have not done needful to settle claim. Was this information helpful? | |||||
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ICICI Lombard customer support has been notified about the posted complaint. | |||||
 5 Comments | |||||
Comments
Dear Devji, we sincerely apologize for the inconvenience caused. We've made a note of your details and will get back to you with an update on the same.
Reply
Dear Devji,
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We appreciate your patience and assure appropriate resolution maximum within 4 working days.
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We appreciate your patience and assure appropriate resolution maximum within 4 working days.
ICICI Lombard Customer Care's response, Dec 1, 2022
Verified Support
Dear Sir,
Thank you for contacting ICICI Lombard General Insurance Company Limited.
This is in reference to your case raised through Complaint site with regards to travel claim.
We regret for the inconvenience caused to you.
We wish to inform you that your case is under process and we shall provide the resolution at the earliest.
We appreciate your patience.
Thank you for contacting ICICI Lombard General Insurance Company Limited.
This is in reference to your case raised through Complaint site with regards to travel claim.
We regret for the inconvenience caused to you.
We wish to inform you that your case is under process and we shall provide the resolution at the earliest.
We appreciate your patience.
Dear Sir,
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We request you to check your email for further details.
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We request you to check your email for further details.
ICICI Lombard Customer Care's response, Dec 16, 2022
Verified Support
Dear Sir, Thank you for contacting ICICI Lombard General Insurance Company Limited. This is in reference to your case raised through Twitter with regard to your travel claim. We regret for the inconvenience caused to you. We wish to inform you that your case is under process and we shall provide the resolution at the earliest. We appreciate your patience.
Dear Sir,
Thank you for contacting ICICI Lombard General Insurance Company Limited. This is in reference to your case raised through twitter with regards to travel claim. We regret for the inconvenience caused to you. We wish to inform you that your case is under process and we shall provide the resolution at the earliest. We appreciate your patience.
Thank you for contacting ICICI Lombard General Insurance Company Limited. This is in reference to your case raised through twitter with regards to travel claim. We regret for the inconvenience caused to you. We wish to inform you that your case is under process and we shall provide the resolution at the earliest. We appreciate your patience.
Dear Sir,
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We request you to check your Email for further details.
Thank you for contacting ICICI Lombard.
This is with reference to your issue related to travel claim.
We request you to check your Email for further details.
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