ICICI Lombard Complaints & Reviews

Dear sir i have purchase a harley street 750 bike (A month ago). And had done insurance through icici lomabard. Now unfortunaly someone hitted my bike and it got damaged. From last two days i am continously trying to contect lombard custmer care but its show busy always.
I visited to jaipur office but i am was misbehaved and no solution is provided to me. No process of claim is providing.
Such a poor service
Please resolve else i will sue you guys in court and insurance ombusdment

Regards
Reena verma
3005/hd[protected]/00/000
Mobile number :[protected]

Claim no mot09876543

As per the instruction i have downloaded your so called il take care app & made complaint through this. For one week it was noticed that when i am tracking my claim it was appearing that inspection completed and repair approval given - yes. (I am attaching a screen shot of this for ready reference). Th to my surprise when i have checked the app today morning it is noticed that there is no active claim. Then what is the purpose of this app??

And further to my shock it is confirmed by icici executive that he is received a mail from his head office, my claim is rejected because as per the policy ncb wrong deceleration is not payable & policy is nul and void.in this case, you should have been informed the customer when they were renewing the policy through online. It is very clear that by taking advantage of lack of knowledge by customer common people like me the genuine claims are rejecting. How can me & my family people trust your bank & your system??

Finally, i was not having any other option, only to pay rs. 23000/- against the repair cost and collected my vehicle.

Namaskar,

Mera name nilesh kumar hai meri bike 2 apr 2019 ko chori hui thi jiska claim no. Moto08597914 company se claim reject kar diya gaya hai jabki maine sare related documents fir company me submit kiye par koi sunwai nahi hu. Wo log claim dene se mana kar rahe hai. Maine bahut mushkil se paisa jod ke bike liya tha aur wo chori ho gaya. Kripya kar ke mujhe bataye mai kya karu ki mujhe mera insurance claim mil jaye.

Thak gaya hu complain kar kar ke customer care par magar koi sunwayi nahi ki gayi.

Dear sir,

I took one loan from m/s cashe online cash loan portal in nov'19, the loan was sanctioned and at the same time, i took income protection insurance from icici lombard, in that if i lost my job, the insurance company will give me 6 emis claim for the same. But now when i lost my job and i claim, insurance company raised new rule which is neither in policy nor they told me at the time of insurance. Due to this hidden rule, company is rejecting my claim. Request you to please look into this matter and please help me to solve this and get my claim.

My policy no: master policy number – 4151/ip/[protected]/00/000.
Income protect 481316 dated 18/11/2019 has been issued at mumbai, by icici lombard general insurance company limited
Claim matter no:

Cicilom:[protected] irdai token no.[protected] customer name: vivek kumar singh

Note: i am trying to get it to solve from last two months but i am not getting the claim. Please help me get my claim and stop this cheating of icici lombard with customers.

Regards,

Vivek kumar singh
Mob.[protected]

Icici lombard health insurance the policy
Res. Sir,
I purchased a credit card from ICICI bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 6009 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this Policy.

Policy No :4128i/HPN/[protected]/00/000
Policy Start Date :06/03/2020
Policy End Date :05/03/2022
Premium Amount(Rs.) :6009/-
Credit card No. 4375 XXXX XXXX 5001

Namaskar
Mera name surya bhan hai meri bike 3 nov 2019 ko chori hui thi jiska claim no. Moto9340792 company se claim reject kar diya gaya hai wo bol rahe hai aur claim dene se mana kar rahe hai icici ke servyer. Mai kya kar sakta hu kirpya help kare. Aur jab kisi solution ke liye bolte hai to bolte hai consumer care me complain karo company se kuch solve nahi hoga

I am kailas bhausaheb karale, nasik maharashtra, mobile number [protected]. Sir, my car policy number is 3001/1823801/00/000 and policy issued on cover note is[protected]. I have paid my premium in the month of october 2019. But my policy is not yet linked. I have given my car for repairs in shivkrupa wolkswagen show room nasik from 8 days. They are not doing the work since the policy is not linked. Concerned person of icici lombard mr baviskar [protected] and mr borekar [protected] are not responding. Sir please look in to the matter and help me. Thanks

While purchasing policy icici representative told me that i will get road side services. So i bought policy for 3 years. But when i require their road side service they denied to help me. Now they said that according to my policy road side services can't be provided. I m middle of road & my money & time fully wanted. Completely unsatisfied with icici.

I bought a car from a friend and when the policy renewal came they told me to do the payment and we will get the endorsement and change the name of the policy on my name.. From 25 dec 2019 i am struggling to change the name of the policy holder. They are just playing arround with me. Twice they did the inspection of the vehicle which was told to me that it is not required when renewing. Thye are cheating the customers please dont believe the icici lombard agents they are not trustworthy. My grievance number is[protected]
Thanks.

Reference no: [protected]
Policy no: 4118/pnbst/[protected]/00/000.

I taken home loan along with the loan they have forcefully given me home insurance, for that home which is not yet constructed, it will take 3-4 yrs.
Now i have applied for free look within 15 days period they are giving various excuses like bring noc and all.
If policy is in my name, i have paid why noc is needed.?

Requesting to help me for refund

I got a call from glaxy toyta in october for the renewal of my car insurance policy mrs divya and i gave a chk for the same a policy was issued number til/10593125 on behalf of the same.. Yesterday night i met with a serious accident in which almost left front is gone, and i went to toyta for claim where i got to know that my policy is lased due to chk bounce.. We were ot informed about the same.. We could have made payment.. Know they says that it will be fresh issued with all new survey.. I have been using policy last 5 year.. But know i am stuck, why cant they revive the policy, as its a major accident please help me out looking for a solution at your end

My car is in the garage for over a month after a severe accident. After inspection it was found that the ac isn't working and later on after diagnosis turned out that the fidc sensor is damaged hence the compressor isn't switching on.

The icici lombard surveyer shubham tyagi was initially asked to come and inspect and he said that this particular item cannot be approved as it might have been malfunctioning already prior to accident. I was informed about this development and after much discussion shubham told me that i need to provide proof that the ac was working before accident.
Owing to his demand, i had to obtain the service invoice from the garage where i had the service done few months ago. I shown the invoice to shubham as well as km motors too and i was assured by garage that it will now be approved.

However, the next day when i enquired about it i was told that area manager sumit kumar isn't approving it and i myself need to talk to him. I contacted sumit shortly after and he told me that it can't be approved because fatc sensor is electrical component and since there isn't any mechanical damage to it hence it can't be approved.

Are you getting the paradox here? One serveyer says it can't be approved because he suspects the ac wasn't working even before accident and when i show the proof for same, another one says it can't be approved because it's not covered under policy.

I was unable to comprehend this logic, all i know is my ac was working well before accident and it stopped working afterwards for whatever reasons i expected it to be covered. I am paying 120 rupees per day for parking ever since the incident occurred and it's been over a month but you guys are quibbling over minor technicality of policy wording on electrical component.

To make the matter even worse, when i contacted customer care to register complaint against these two fellows shubham tyagi and sumit kumar, i asked what does the policy say in this matter then the guy on the phone told me he isn't aware of the policy and that i have to follow what the serveyer says.

Are you kidding me? When you sell the policy you seem to know everything but when it comes to service you want us to be on mercy of the serveyer?

Dear Team, In follow up calls of this renewal, i happen to speak to some Mr Ranjit today morning. He called me from the landline number [protected] and was very unprofessional and rude .This is just to let you guys know that such kind o[censored]nprofessional and un cooperative people are shame on ICICI Lombard.They don't have their prestige and neither are they worried about the company profile nor the customers loyalty.
In today's world where the consumers have various opportunities its' only our behavior which keeps our clintage intact.
Incidence:My health policy is due for renewal and was supposed to be extended to 50 Lacs/-My medical tests were done and i asked Ms Savita to provide me the reports of the test.This gentle man, Mr Jitendra calls me and says he can't share the report before renewal because what if i don't take the policy later?I told him i myself is a doctor in Maxhealthcare and i dont need you reports to run away with them when i m such an old customer.He said he has thee approval.I asked how am i suppose to know that? Can you share that apporval?but without any further discussion and understanding, he said that ill have to come to his office and then i said for a simple thing which i can get online also.He said you can't get it online and was very rude and slammed the phone telling you may go and get your renewal on line.

Just to bring to your kind attention:
SLAMMING PHONE ON FACE IS LIKE SLAPPING ON FACE.IS THIS THE CULTURE OF ICICI LOMBARD EXECUTIVES TO SPEAK WITH THEIR OLD CLIENTS/THIS NEEDS TO BE TAKEN SERIOUSLY AND SUCH KIND OF EMPLOYEES SHOULD BE THROWN OUT THE SYSTEM!
Awaiting earlier response .As my policy is due for renewal of 10th and i may now choose Max Bupa or Apollo Munich if i don't get a satisfactory reply and due apologies.
Thanks n Regards
Dr Sanjay Jaiswal
[protected]

Policy Number- 4128i/iH/86187315/03/000
Health Card Number[protected]
Sanjay Kumar Jiaswal
Amber Jaiswal

There was a huge difference between telephone toking and risk assumption letter. They told me that only and only hiv illness is not included in my policy other all illness are included in over policy with in same premium per year upto 80 year. Some deasease are included after 2 years it was not told to me. Mental deasese are not included in there policy. So please refund my amount earliest.

Health Policy no. 4016/X/[protected]/00/000

Refer to claim no.[protected], i am struggling to settle my reimbursement claim for only Rs. 17000/- from Last month 9 5th Dec 19). I continuously receiving queries from you side. first query is admission date is not proper entered by hospital. This mistake is made by hospital and hospital send them clarification. Now after one months still my claim is pending there is some deduction showing for amount of Rs. 3577/- Even this amt is not reflecting in my claim, then where you get this amount?
insurance companies continuously raising quarries without any reason.
Need Help

Regards
Sandhya Sawant
[protected]

Hi sir / madam,
I requested transfer of car insurance on my name. I sent all related docs over mail and car inspection is done twice, i paid the amount of 1234/- for endorsement and shared all these details to customer care and special team over phone. I called icici lombard customer care several times, they keep on telling today and tomorrw they will resolve, but i was not happening.
Please help me and sort my issue.
Request id [protected]
Regards
Avula mallikarjuna rao
[protected]

Dear team,

I have bought 2 w motor policy online from icici lombard on september 2019 and till now this policy has not been updated in icici lombard online portal.
As i got to know this from authorised service center and icici lombard insurance service manager associated with 2w claim insurance.
This is a very big issue it could lead to my 2 w challan and also i'm not able to claim my cover insurance policy due to non-avalibity in icici lombard portal.

I have already complained iciclombard this isse on 19 dec 2019 and my 2w is still not being addressed and now work has been done as claim file not approve form icici lombard itself.

Regards
Ashok bisht

There is a person name shambhu kumar also known as shambu kumar ([protected], [protected]) who lives in bathinda and working in icici lombard general insurance as sm. Ex employee of axis bank where is commit some fraud and axis bank terminated him. Now he is doing some business and approache everyone with his business idea with reference of icici bank and asking for money so he can recover his loan. His contact details are [protected], [protected]
Also some of the photographs of this person please beware
#icicilombard #hdfcbank #axisbank #icicibank

Icici lombard health insurance

Dear sir/ madam

I would like to bring to your notice that i was asked to sign icici lombard insurance policies :

4128i/ihp/[protected]/00/000
(Ref no.[protected]

While taking health insurance by customer care on call.

I have emailed to icici lombard customer support but nothing is being done.
I want these policies cancelled and the premium reimbursed in full to my credit card account.
Regards
Iram
[protected]

I was trying to claim the insurance amount from icici lombard taken as insurance for the home loan. As per their directive submitted all the required documentation as hard copies to hyderabad office. As per their policy the turn around time was supposed to be 14 working days. The policy was supposed to pay for my emi, which is due next month. These guys have been sitting on the case doing nothing. The claim was made in oct 2019 however, there turn around time doesn't seem to end for atleast 1 month. Now how is going to pay for the same.

Claim number : scm[protected]