ICICI Lombard Complaints & Reviews

Hi,

I have raised a request for my icici health policy renewal following which the premium amount was debited from my account on 31st august.
Its been 20 days now and i still haven’t received my policy yet. When raised another complaint with lombard team they are saying that they are not able to find successful transaction. For this i have provided success amount debit proofs multiple times but still there’s no resolution.
My current policy expires on 19th september.
Even though making the payment well in advance (20 days before) i haven’t got my renewed policy.

Honestly telling that you people are not acting faster after providing all doc's sent through mail and hardcopy's and too many calls. I have applied on july 23rd onwards and till zero improvement. This looks your concern fit for nothing. You people are very clear to get premium but reimbursement looks opposite. I am totally got stressed at this point of time due to not happening everything formally at right time. Almost 60 days over... Whats the ans for this?

Regards
K sundar babu

Dear Sir/ Madam, Refer to my canceled policy 4065/ICICILL/[protected]/00/000. I have been waiting for an eligible refund since 10 Jul 2020. However, every time I had been given some reference number and transaction ID but no refund comes. It is requested to kindly refund a sum of Rs. 888.00 at an early basis against transaction ID [protected] dated 13 Aug 2020.

Regards

Ajit Kumar
[protected]...

Please not there is fake agent (https://g.co/kgs/KZ8BgM) following location i visited the store for my lombard car insurance renewal he is referring for other insurance but i'm satisfied with icici lambord he is not having an agent of too so please make not that he is misguiding the costomers

Dear team,

Iam taking property insurance from 2 years ago, still i am not getting any single policy soft copy or hard copy.

Im taking followup from last one & half month form icici lombard employees but not getting any single response on call & mails.

I also taking follow-up from customer support but they also not providing policy copy excluding one policy but it also incorrect so i raise request for endorsement but not received correct policy copy till date,.

Plz help me asap

Hi Team,

I hold a car insurance policy of my car number - DL4CAY7842, CIN No. - U50300M1997PLCI49349 intimated on 17/07/2020. (Find the enclosed policy document and claim intimation form)

I'm writing this to raise a concern regarding the problems faced while getting the claim of the car from the ICIC Lombard against the above policy.

1. As a person normally does, I contact my nearest service station intimated them about the accident of my car, and hand over the car to them to process the claim and fix my damaged car.
2. However, after the survey the things go south as the person who surveyed my car is a mannerless, unethical person who has no sense to talk to the customers. As per his comments he can't provide the full damage claim as my story is not justified but it is crystal clear that my car stuck in the colony gate while saving a person on the motor hence the damage anyway after getting the response, I called this unethical person of ICICI Lombard survey team - Mukesh Jain (mukesh.[protected]@icicilombard.com, [protected]) to talk about the approved damaged part.
i. First, he suggested I take the second the claim to get the full car repaired but I disagreed as the damage on the car is from one accident not then your excellent said me this is the only option.
ii. Then I contacted the service station and asked for help and they mentioned it is the normal attitude of this survivor to ask the customers to take the second which is good for the insurance company and negative for the customers.
iii. Again, I called Mr. Mukesh and requested to do the survey again and give the reason how the story is not justified but he said "Do Whatever You Want To Do You Will Get Nothing" (Jo Krna hai kr la kuch nhi millega) in addition he said "second claim bhi pass nhi karunga krwa la krwa sakke toh" and then he used some abusive language.
iv. After that, I talked to his manager and nothing is done by anyone to help me in this regard.

My policy is the most expensive policy covers all type of damages also I never expected such service from the ICICI Lombard after hearing by the reputation of the company but it happened and not I like to seek help and get the full claim first and action against your unethical, mannerless executive MR. Mukesh Kumar

I opened the complaint against it directly in the company but nothing is done due to which my insurance record looks bad on the top of that my car is not repaired.

They are actually looting the customers you can confirm the same from the TATA Service Station, Perragarhi as I'm not the only one who faced the problem while getting the claim from ICICI Lombard.

This forum is my last hope to get the things fixed and done in the right way as currently, I paid for the policy to get my car insured and harassed by the company for paying the money.

If you want any other details then please contact me directly.

I really appreciate any help that will be done in this case.

Thanks,
Sanchit Bansal
Ph: [protected]
[protected]@aon.com

Sir / madam,

I was contacted by one of your staff (Employee id 10062) a few days and she referred my previous policy which was taken in july / august 2019 (Policy no.4111/bah/[protected]/00/000, consists of two policies and you have to pay for the health policy for 2 years with a health cover of rs.3, 00, 000 and the policy amount of around rs.25, 0000. Without referring the policy document, i believed her words and applied for the health cover, applied for the health cover for myself

Upon verification of the above policy document, i found that the above policy is only for accident cover and not for health cover. The employee has mislead me by cunning words and cheated me.

As i have already have a health cover for a higher amount, i don't require another health cover, adding to my financial burden during these testing times.

Kindly stop further processing of the health policy and cancel it at the earliest.

Thanks in advance
Manohar venkataraman

Was feeling horrible when I have seen such a non-professional email response/update from a senior official person of a reputed banking sector. I could remember that the correction of NCB in my car insurance policy bond ( Policy No. 3001/[protected]/00/000) has been initiated once I came to know the rejection of claim (MOT[protected] due to NCB error on 25th June, 2020. After several requests, repeated responses from you, the same word like 'it will be completed within 48 hr. tenure', however one after one tenure were passed. Unfortunately, you sent the payment link on 6th July, 2020 via an email where there was no mention about the payment for what I will pay. I still paid the amount based on your telephonic promise immediately after getting the payment link, which is 10 days before now. Till now I do not have any proof of following: payment receipt for which specific purpose, NCB correction process status and deadline, etc...

May I expect to have an informative email which could prove that NCB correction is under process on my policy bond and when it should be corrected. Should I touch the steering of my car?

My rs 12500/- has been deducted from account without any information. I do nit know, for what it has been charged. Please call me and refund my amount asap.

My mobile -[protected]

I have purchased i20 car from garve hyundai. And garve hyundai has provided me the car insurance of icici lombard. Past 2 years i have renewed my car policy before time and paid the full renewal amount. By the renewal time my car front and back lower bumper was having minnor crashes, but at that time the icici lombard executive had not convey the message of that crashe amount should be paid while renewal. Now i have met with and accident and both front and back lower bumper has damaged by another accident. The claim person is asking me to pay 50% amount of claim. Because of minnor crashes. I have paid renewal amount now i am not give any penny from my pocket for that claim. I have paid to icici lombard for any accident would take place they will provide me the service in the form of claim.
Pollcy details:-
Name - bhausaheb chikane
Car model - i20
Policy no - 3001/hi[protected]/00/b00
Contact no-[protected]

Thanks & regards

Hi,
I am pranshu sharma sister of satyam sharma to whom this request is being raised.
I am writing this complaint on befhalf of my brother for the reimbursement of accidental claim amount.
This is ridiculously have been frustrating experience with icici lombard in getting the reimbursement amount of worth rupee 120007/- (Twelve thousand seven rupees only) which now seems a dream to me which is never going to happen....

Policy cancelation

Dear sir i have purchase a harley street 750 bike (A month ago). And had done insurance through icici lomabard. Now unfortunaly someone hitted my bike and it got damaged. From last two days i am continously trying to contect lombard custmer care but its show busy always.
I visited to jaipur office but i am was misbehaved and no solution is provided to me. No process of claim is providing.
Such a poor service
Please resolve else i will sue you guys in court and insurance ombusdment

Regards
Reena verma
3005/hd[protected]/00/000
Mobile number :[protected]

Claim no mot09876543

As per the instruction i have downloaded your so called il take care app & made complaint through this. For one week it was noticed that when i am tracking my claim it was appearing that inspection completed and repair approval given - yes. (I am attaching a screen shot of this for ready reference). Th to my surprise when i have checked the app today morning it is noticed that there is no active claim....

Namaskar,

Mera name nilesh kumar hai meri bike 2 apr 2019 ko chori hui thi jiska claim no. Moto08597914 company se claim reject kar diya gaya hai jabki maine sare related documents fir company me submit kiye par koi sunwai nahi hu. Wo log claim dene se mana kar rahe hai. Maine bahut mushkil se paisa jod ke bike liya tha aur wo chori ho gaya. Kripya kar ke mujhe bataye mai kya karu ki mujhe mera insurance claim mil jaye.

Thak gaya hu complain kar kar ke customer care par magar koi sunwayi nahi ki gayi.

Dear sir,

I took one loan from m/s cashe online cash loan portal in nov'19, the loan was sanctioned and at the same time, i took income protection insurance from icici lombard, in that if i lost my job, the insurance company will give me 6 emis claim for the same. But now when i lost my job and i claim, insurance company raised new rule which is neither in policy nor they told me at the time of insurance. Due to this hidden rule, company is rejecting my claim. Request you to please look into this matter and please help me to solve this and get my claim.

My policy no: master policy number – 4151/ip/[protected]/00/000.
Income protect 481316 dated 18/11/2019 has been issued at mumbai, by icici lombard general insurance company limited
Claim matter no:

Cicilom:[protected] irdai token no.[protected] customer name: vivek kumar singh

Note: i am trying to get it to solve from last two months but i am not getting the claim. Please help me get my claim and stop this cheating of icici lombard with customers.

Regards,

Vivek kumar singh
Mob.[protected]

Icici lombard health insurance the policy
Res. Sir,
I purchased a credit card from ICICI bank and they made it mandatory for me to purchase a health insurance policy of icici lombard, and 6009 Rs was deducted from my credit card balance.I dont want to avail this policy .
And this is a cheating, how can they force people and make it mandatory.Please help me in cancelling this Policy.

Policy No :4128i/HPN/[protected]/00/000
Policy Start Date :06/03/2020
Policy End Date :05/03/2022
Premium Amount(Rs.) :6009/-
Credit card No. 4375 XXXX XXXX 5001

Namaskar
Mera name surya bhan hai meri bike 3 nov 2019 ko chori hui thi jiska claim no. Moto9340792 company se claim reject kar diya gaya hai wo bol rahe hai aur claim dene se mana kar rahe hai icici ke servyer. Mai kya kar sakta hu kirpya help kare. Aur jab kisi solution ke liye bolte hai to bolte hai consumer care me complain karo company se kuch solve nahi hoga

I am kailas bhausaheb karale, nasik maharashtra, mobile number [protected]. Sir, my car policy number is 3001/1823801/00/000 and policy issued on cover note is[protected]. I have paid my premium in the month of october 2019. But my policy is not yet linked. I have given my car for repairs in shivkrupa wolkswagen show room nasik from 8 days. They are not doing the work since the policy is not linked. Concerned person of icici lombard mr baviskar [protected] and mr borekar [protected] are not responding. Sir please look in to the matter and help me. Thanks

While purchasing policy icici representative told me that i will get road side services. So i bought policy for 3 years. But when i require their road side service they denied to help me. Now they said that according to my policy road side services can't be provided. I m middle of road & my money & time fully wanted. Completely unsatisfied with icici.