ICICI Lombard Complaints & Reviews

Please cancel my general insurance license code as I have got a job in an other organisation. I have already sent a mail regarding this matter to the company. But till now they have not responded to my querry. So i urge u to look into this matter as soon as possible and cancel my code. My agency code is : ILG54503. Name: roktim ranjan sarmah

I have paid 48000 for three policies in 30-dec-2019 as part of house loan process where there's three policies are said mandatory. Now the construction is still pending and I don't do t want to buy the property anymore. I did cancelled the loan and asked icici lambord to cancel my policies. They cancelled my policies and refunded 24000 which is half of what I paid to them. The police's are for five years and I cancelled them after 14 months approximately. I have asked them for explanation for the calculation behind policy which refunds only half amount for 14 months. I sent multiple mails to them asking for explanation of the policy and the answer is always it is as per policy

Please do the needful to get my money back. I am a middle class person who is dependent purely on salary and I need the money very necessary to run my family.

Thanks & Regards,
Pavan Bonthu

My complain is against mr rajjan sattam,
Mr saket mohilay, mr Kaushik, ms Rupali,
Ms nisha Shetty, even irda surveyer h s bright. Forget about tat days what survey is been done they don’t have their survey report just a three line statement of your claim is rejected due to old accumulated damages. Is this your hospitality and service given to your clients. You people are helping me or should I go to ombudsman please revert me on my register id [protected]@gmail.com
Or call me at [protected]

Sir/Mam,
This is to notify you that mysel[censored]pendra S Rapol requesting you that my Claim No is[protected] which is been rejected after 11 days of processment. I already asked to the ICICI Lombard customer support that If I could apply my last Reimbursement Claim, so they said to apply the claim and we will process within 14 days. So I couriered the documents as said. But after 11 days my claim is rejected. I requested you and requesting you once again please process my claim as it is my last claim, we are also poor.
I am not happy with ICICI Lombard team and never expected this from ICICI LOMBARD.
Please I request you again, please process my claim as soon as
Thanking you,
Upendra S Rapol

Hi Team,

My name is Sujata and i have been following up since last two month for my policy refund (LBGUR[protected]) this policy against loan, which we have paid before time, now we wanted the close the policy and refund the amount, i have done so many calls and mail to customer care, nikita.[protected]@icicilombard.com, [protected]@icicilombard.com, bhargav.[protected]@icicilombard.com as well but no one help me, can any one provide me any contact number of any senior person,
plz

Dear sir,

Inform you my honda BS6 shine rear wheel damage and this wheel not available 1 month in dealer ship Bhagrag Honda nagaur rajasthan agency say that this part not manufacturer honda company

So please request resolved my problam other then my problam not solved so fire my honda bike

My health policy no: 4128i/iHN/89372626/03/000.
i got a call from a representative named prashant by ph no [protected] at around 2.08 pm today from prabhadevi branch mumbai, i told him that i am not able to talk wright now, but he start threatening me that company will cancel ur policy, i said i will able to talk in ist week of april but he continiously threatened me in very rude manner, i am 13 years old coustmer of icici lombard with no claim.
I FEEL SHOCKED & AMBARRESED.
This provoked me to think about some other company.

I met with an accident on march 1st 2021(08:30 pm).I want to claim insurance for my vehicle.
My insurance number is 3005/TV[protected]/00/000
My claim number is MOT10824404.
I left my vehicle in TVS showroom on 03/03/2021 for service.I received survier's number but could not reach him through phone.Please claim my insurance as soon as possible and return my vehicle soon.

Dear Sir,
My Honda City car got small accident by hitting to divider to save the running dog suddenly comes in front of my car on 17.02.2021
My car got damage and the bumper totally in crack condition along with some dislocation of one side wheel and breaking alongside accessories.

Your representative only inform to Honda showroom and claim accepted for only some part, while the deny to cover the Bumper in the claim stating that it is plastic part and we are not accepted it.
And this news was inform me by Honda showroom representative on approx 8.00 pm on Saturday 20.02.2021 but not single word from ICICI inspector (surveyor).
I tried a call several time on Saturday and Sunday too to ICICI representative but even not shown curtsy to pick up call and inform anything to customer.
Today 22.02.2021, after complaining to Honda showroom again, they inform him and at last he contacted as his convenient around 12.00am and simply denying.
I asked his Manager number and trying to call from last 1 Hrs but not picking phone.
How can this behavior will be tolerate.
Can anybody at ICICI is serious to listen their customer and help them out?
awaiting for your early response please.

But during the payment of policy the representative told us that since your policy is Zero Dept comprehensive, you will liable to get insurance from Dumper to dumper.

Dear Team,

We have dispatched a cheque in the month of June 2020 to our office in Malad (West) Mumbai from Hyderabad. But it didn't reach the concerned. Kindly provide us the run sheet towards proof of delivery. Below is the POD number for your reference.

POD No:[protected]

Regards,
Krishnamurthy

I holding Lombard Hospicash plan. I admitted in hospital in Nov 2020. My main claim cashless aprove by Religare health insurance. when i claim to Lombard as per my policy benifit my claim rejected . given region fals hospitlazation.

not given me proper explaintion by lombard what is wrong my claim.

Lombard claim number . SCM[protected]

I have purchased one two wheeler insurance from iciclombard gen insurance[protected] bearing policy No 3005/RF[protected]/00/000. Its third party cover valid up to[protected].
policy is not displaying in mParivahan portal.
registration no of my vehicle is Jh 05 Ce 5042.
due to this I am facing hardship.

Hi Team,

This is to bring into your notice that I was trying to reach the icicilombard for taking the Senior Citizen Health Insurance for my mother who is diagnosed with cancer in July'20 and undergoing through the treatment of CA Cervix Cancer 1st stage but all the executives clearly denied that they do not cover pre existing cancer even when this option is clearly available in their imobile application. PFA snapshots for the reference and call recording for their continuos denial of not covering the Gynaecology cancer.

Finally, I raised a concern with IRDA with token number-IRDAI Token no.[protected],[protected] then only your(GRO)- grievance rederessal manage...finally replied by saying as below-

"Dear Sir,

We write this with reference to your concerns registered with IRDAI vide token number[protected].

As per our telephonic conversation held today, we would like to confirm you that any pre-existing disease Declared by insured and accepted by our Medical UW team will be covered after certain waiting period. For this particular product available on our I-Mobile application we do not have any PED specific waiting period (30 days initial waiting period is there).

Further in regards to your concerns regarding PED ‘Any Gynaecological Breast Cancer’, as this is not a part of permanent exclusion we will cover the same after initial waiting period of 30 days.

Also an appropriate feedback has been shared with our concern department for non-occurrence of the same in future. We will strive towards improving our customer service standards to give you a better experience henceforth and we request you to treat this incident as an exceptional occurrence and not as an indication of our service levels.

We look forward to serve you.

Regards,
Sunny Karmiyani
Grievance Redressal Manager
Service Quality

Then as per his confirmation, I finally made a payment of Rs. 65, 500 with details as mentioned below:

Transaction id-SB498800
Transaction Date- 4th dec 2020
application number-[protected]
Payment of Rs. 65, 500
IRDAI vide token number[protected],[protected]
Service request number raised with ICICI Lombard[protected]
Grievance Filed in Consumer Forum-2446466

But after the payment, I have made more then 200 calls to [protected] and to icici lombard customer care and more than 10 reminders over emails but they are not responding to me at all and even not picking up the call and finally they replied that they have rejected the policy. Please look into this matter asap.

Hi,

I have submitted my documents before 2 months but still after completion of 2 months and after giving lots of emails / follow ups i have not received my claim amount.

I request you to please do the needful. Below is the details of my policy.

Name of the Applicant: PARESH PRAKASH BANDKAR
Date of Birth: 15-Apr-1987
Mobile No.: [protected]
Product Name: GROUP SECURE MIND
Loan Account No: 921861
Loan Tenure: 5
Loan Sanction Amount: 1522770
Loan Sanction Date:[protected]
Period of Insurance: From 00:00 hrs 29-Apr-2020 To 23:59 hrs 28-Apr-2025

While driving from Bangalore to Karwar on Bangalore-Pune Highway, the bonnet of my Car got detached from the hook and banged the windshield and top roof. This has caused sever damage to the car Windshield, Roof, Fender etc... I have registered for the claim with number MOT10422396 with ICICI Lombard.

However, after surveying now the insurance company ICICI Lombard has rejected my claims saying there is no cause of accident. The mechanical failure which caused the bonnet lid of the car to get detached due to wind pressure is not considered as the cause of the accident.

I request you to please resolve this issue and help in approving my claim.

Polici no. 1 4118/LMFSL/[protected]/00/000
POLICY NO. 2 4005/M/LFSPL/[protected]/00/000
POLICY NO.3 4118/LMFSL/[protected]/00/000
POLICY NO. 4 4005/M/LFSPL/[protected]/00/000

both account no.is HL AC, NO.HRHLUDA00484978
AND HE AC.NO. HRHEUDA00484980

I HAVE PAID ALL THE DUE MONEY BEFORE ABOUT 3 MONTH
I NEED MONEY PLEASE SEND ME URJENT REFUND PLEASE IFF ANY PROBLEM CONTACT ME ON MOBILE NO. [protected], [protected]
my sbi ac. is [protected] please send money this acc. number

Dear Sir/Madam,

Would like to highlight one case where we are cheated either by Metro Hospitals and Paramount TPA.

Mr Father was hospitalised on 22.10.2020 in Metro Hospital and got Discharged on 11.11.2020.

Total bill value was 250876 where we got reimbursement of 241776.

As per TPA, they have approved the entire amount and only 1500 of Ambulance we have to pay where the Hospital is denied from the same that TPA did not reimburse the said amount and we have to pay the total remaining amount i.e. 9100.

Both the parties denied to reimburse the amount and forcefully charged 7600/- before discharge.

Now they are not ready to listen to anything and we are not getting any satisfactory response and we charged unnecessary 7600/-.

We request you to please do the needful and reimburse the amount. Attached documents for your reference.

we will be highly obliged to you.

Looking for a positive response.

Thanks in advance.

Sir, i have insured my car at srinagar jammu and kashmir india, at authorized showroom of arise hyundai which is situated at tengpora bemina srinagar, before some days my bumper got damaged and now they are saying you are not eligible for painting as they have insured my neat and clean vechile at the time of insurance, kindly see the matter so that customer can again go for your insurance service.the insurance is zero dep.

Dear Sir,
I have continuously contacting icici lombard customer support everyday since 15th OCT through email or phones.

I am asking them to update policy on parivahan websites.
I have purchased three years policy but it is showing for one year only.

My service request numbers :[protected]
service request number:[protected]


Today 30th oct 2020, Yet they have not resolved issue. As a customer I am very much in depression.
And very disappointed about the service..

I want compensation for my mental harassment's and time I waste everyday.

They are not trying to understand customers problem.
Today They said they will call from higher authority but did not get call yet. They are liar.

Why should we buy policy from them ?
They are bunch o[censored]seless people looting us.

This complaint is regarding motor vehicle policy updating in mparivahan websites. I have purchase three years policy but on parivahan websites not showing.