ICICI Lombard Complaints & Reviews

While purchasing policy icici representative told me that i will get road side services. So i bought policy for 3 years. But when i require their road side service they denied to help me. Now they said that according to my policy road side services can't be provided. I m middle of road & my money & time fully wanted. Completely unsatisfied with icici.

I bought a car from a friend and when the policy renewal came they told me to do the payment and we will get the endorsement and change the name of the policy on my name.. From 25 dec 2019 i am struggling to change the name of the policy holder. They are just playing arround with me. Twice they did the inspection of the vehicle which was told to me that it is not required when renewing. Thye are cheating the customers please dont believe the icici lombard agents they are not trustworthy. My grievance number is[protected]
Thanks.

Reference no: [protected]
Policy no: 4118/pnbst/[protected]/00/000.

I taken home loan along with the loan they have forcefully given me home insurance, for that home which is not yet constructed, it will take 3-4 yrs.
Now i have applied for free look within 15 days period they are giving various excuses like bring noc and all.
If policy is in my name, i have paid why noc is needed.?

Requesting to help me for refund

I got a call from glaxy toyta in october for the renewal of my car insurance policy mrs divya and i gave a chk for the same a policy was issued number til/10593125 on behalf of the same.. Yesterday night i met with a serious accident in which almost left front is gone, and i went to toyta for claim where i got to know that my policy is lased due to chk bounce.. We were ot informed about the same.. We could have made payment.. Know they says that it will be fresh issued with all new survey.. I have been using policy last 5 year.. But know i am stuck, why cant they revive the policy, as its a major accident please help me out looking for a solution at your end

My car is in the garage for over a month after a severe accident. After inspection it was found that the ac isn't working and later on after diagnosis turned out that the fidc sensor is damaged hence the compressor isn't switching on.

The icici lombard surveyer shubham tyagi was initially asked to come and inspect and he said that this particular item cannot be approved as it might have been malfunctioning already prior to accident. I was informed about this development and after much discussion shubham told me that i need to provide proof that the ac was working before accident.
Owing to his demand, i had to obtain the service invoice from the garage where i had the service done few months ago. I shown the invoice to shubham as well as km motors too and i was assured by garage that it will now be approved.

However, the next day when i enquired about it i was told that area manager sumit kumar isn't approving it and i myself need to talk to him. I contacted sumit shortly after and he told me that it can't be approved because fatc sensor is electrical component and since there isn't any mechanical damage to it hence it can't be approved.

Are you getting the paradox here? One serveyer says it can't be approved because he suspects the ac wasn't working even before accident and when i show the proof for same, another one says it can't be approved because it's not covered under policy.

I was unable to comprehend this logic, all i know is my ac was working well before accident and it stopped working afterwards for whatever reasons i expected it to be covered. I am paying 120 rupees per day for parking ever since the incident occurred and it's been over a month but you guys are quibbling over minor technicality of policy wording on electrical component.

To make the matter even worse, when i contacted customer care to register complaint against these two fellows shubham tyagi and sumit kumar, i asked what does the policy say in this matter then the guy on the phone told me he isn't aware of the policy and that i have to follow what the serveyer says.

Are you kidding me? When you sell the policy you seem to know everything but when it comes to service you want us to be on mercy of the serveyer?

Dear Team, In follow up calls of this renewal, i happen to speak to some Mr Ranjit today morning. He called me from the landline number [protected] and was very unprofessional and rude .This is just to let you guys know that such kind o[censored]nprofessional and un cooperative people are shame on ICICI Lombard.They don't have their prestige and neither are they worried about the company profile nor the customers loyalty.
In today's world where the consumers have various opportunities its' only our behavior which keeps our clintage intact.
Incidence:My health policy is due for renewal and was supposed to be extended to 50 Lacs/-My medical tests were done and i asked Ms Savita to provide me the reports of the test.This gentle man, Mr Jitendra calls me and says he can't share the report before renewal because what if i don't take the policy later?I told him i myself is a doctor in Maxhealthcare and i dont need you reports to run away with them when i m such an old customer.He said he has thee approval.I asked how am i suppose to know that? Can you share that apporval?but without any further discussion and understanding, he said that ill have to come to his office and then i said for a simple thing which i can get online also.He said you can't get it online and was very rude and slammed the phone telling you may go and get your renewal on line.

Just to bring to your kind attention:
SLAMMING PHONE ON FACE IS LIKE SLAPPING ON FACE.IS THIS THE CULTURE OF ICICI LOMBARD EXECUTIVES TO SPEAK WITH THEIR OLD CLIENTS/THIS NEEDS TO BE TAKEN SERIOUSLY AND SUCH KIND OF EMPLOYEES SHOULD BE THROWN OUT THE SYSTEM!
Awaiting earlier response .As my policy is due for renewal of 10th and i may now choose Max Bupa or Apollo Munich if i don't get a satisfactory reply and due apologies.
Thanks n Regards
Dr Sanjay Jaiswal
[protected]

Policy Number- 4128i/iH/86187315/03/000
Health Card Number[protected]
Sanjay Kumar Jiaswal
Amber Jaiswal

Sir,

I would like to inform you under the above subject that i would like to forward this request for claim of the two-wheeler insurance policy 3005 / tv[protected]/00/000 i have with you. This article is actually for claim payment clarification purposes. My bike was stolen from my office parking on saturday, 28/09/2019, by talking to me on icici lombard 18002666 date for claim dated 30/09/2019 after that, your agent came to...

There was a huge difference between telephone toking and risk assumption letter. They told me that only and only hiv illness is not included in my policy other all illness are included in over policy with in same premium per year upto 80 year. Some deasease are included after 2 years it was not told to me. Mental deasese are not included in there policy. So please refund my amount earliest.

Health Policy no. 4016/X/[protected]/00/000

Refer to claim no.[protected], i am struggling to settle my reimbursement claim for only Rs. 17000/- from Last month 9 5th Dec 19). I continuously receiving queries from you side. first query is admission date is not proper entered by hospital. This mistake is made by hospital and hospital send them clarification. Now after one months still my claim is pending there is some deduction showing for amount of Rs. 3577/- Even this amt is not reflecting in my claim, then where you get this amount?
insurance companies continuously raising quarries without any reason.
Need Help

Regards
Sandhya Sawant
[protected]

Hi sir / madam,
I requested transfer of car insurance on my name. I sent all related docs over mail and car inspection is done twice, i paid the amount of 1234/- for endorsement and shared all these details to customer care and special team over phone. I called icici lombard customer care several times, they keep on telling today and tomorrw they will resolve, but i was not happening.
Please help me and sort my issue.
Request id [protected]
Regards
Avula mallikarjuna rao
[protected]

Dear team,

I have bought 2 w motor policy online from icici lombard on september 2019 and till now this policy has not been updated in icici lombard online portal.
As i got to know this from authorised service center and icici lombard insurance service manager associated with 2w claim insurance.
This is a very big issue it could lead to my 2 w challan and also i'm not able to claim my cover insurance policy due to non-avalibity in icici lombard portal.

I have already complained iciclombard this isse on 19 dec 2019 and my 2w is still not being addressed and now work has been done as claim file not approve form icici lombard itself.

Regards
Ashok bisht

There is a person name shambhu kumar also known as shambu kumar ([protected], [protected]) who lives in bathinda and working in icici lombard general insurance as sm. Ex employee of axis bank where is commit some fraud and axis bank terminated him. Now he is doing some business and approache everyone with his business idea with reference of icici bank and asking for money so he can recover his loan. His contact details are [protected], [protected]
Also some of the photographs of this person please beware
#icicilombard #hdfcbank #axisbank #icicibank

Icici lombard health insurance

Dear sir/ madam

I would like to bring to your notice that i was asked to sign icici lombard insurance policies :

4128i/ihp/[protected]/00/000
(Ref no.[protected]

While taking health insurance by customer care on call.

I have emailed to icici lombard customer support but nothing is being done.
I want these policies cancelled and the premium reimbursed in full to my credit card account.
Regards
Iram
[protected]

I was trying to claim the insurance amount from icici lombard taken as insurance for the home loan. As per their directive submitted all the required documentation as hard copies to hyderabad office. As per their policy the turn around time was supposed to be 14 working days. The policy was supposed to pay for my emi, which is due next month. These guys have been sitting on the case doing nothing. The claim was made in oct 2019 however, there turn around time doesn't seem to end for atleast 1 month. Now how is going to pay for the same.

Claim number : scm[protected]

I am mohamed rafeek one of your icicibank customer, tirunelveli-junction, tamil nadu.
In my icici account every month rs.100 reduced without any reason, i have check with our branch, life insurance, lamboard and mutual funds they all don't know that amouny how can be reduced, last 13 nov, 2019 amount reduced.
A/c:[protected]
Mobile no:[protected]
So please clarify why rs.100 has reduced every month, please clarify and refunded the amount, last five month i have go and bank and home but nothing happened
That particular documents life insurance application, and statement are also attached.

Dear team,

It is about today when i approached icici lombard customer care number to buy fresh car insurance policy.. There at least 20 attempts got failed for the payment and wasted my 5 hours to make the online payment on the portal.. Employees are sending link for payment, i tried 20 times but all time same issue found.. Even finding the solution they are just tried random attempts and harassed on different level

Referring to next step, online fir against the company

Thnks
Sachin
[protected]
[protected]@gmail.com

Dear sir,

I am govind my motor claim amount is not received. Its been long time since my bike got stolen but i have not received the claim amount. Claim no.: mot 06946759.

Please look into this on the urgent basis and respond and help in getting my claim amount settled.

Claim no. Mot 06946759

Govind
Plz contact us mobile no. [protected]
Mail id :[protected]@gmail.com
Mobile:[protected]
Dwarka sector 1
Delhi 110045

I have taken loan from icici that time the ask me to take some insurance policy at the last movement we denied they said its composory so we took 2 policy and that time they said you can cancel these when you'll clear the loan so we didi that now i clear the loan and ask to cancel my policy that time they said instead of tow they made 3 policy and out of that one is already expired so i can't cancel my question is that who gave rites to icici lombardo to isue any policy on their own without asking or given proper information about the policy???
Who is responsible for my 25k loss?
Not expect these from icici not helpful at all i'll never suggested any icici policy to anyone..
Worst service

Sir/mam
The complaint is in respect of surrender of 2 insurance policies which were earlier taken at the time of taking housing loan from icici bank.
I repaid the housing loan from the icici bank and accordingly was issued a no objection letter (Noc) from the icici bank dtd. 09.07.2019 that the loan has been repaid by me and there are no further dues outstanding.

On 23.07.2019, i officially communicated to icici lombard that as the loan has been repaid in full my 2 insurance policies be surrendered after informing me of the surrender value that i will realize after the surrender of both the policies.

After a lot of follow up mr. Mohammad aftab khan, sales manager, banc faridabad office, i finally got the surrender value from him on 07.08.2019 as per details below:
Policy no surrender value
4148/gsg/[protected]/00/000 1, 22, 112
4118/icicisy/[protected]/00/000 41, 378
Total 1, 63, 490
Though, the value realized was very less compared to the policy premium paid, but as it was not required, i had no option but to surrender it.

Again after a lot of follow up mr. Mohammad aftab khan, sales manager, banc faridabad office, i finally realized the amount on 12.09.2019 amounting to rs.96, 171 in my bank account as against the stipulated amount of rs.1, 63, 490, resulting in short payment receipt of rs.18, 935.
Immediately (12.09.2019), i brought the shocking fact to the notice of mr. Mohammad aftab khan, sales manager, banc faridabad office and asked him to expedite the reason of this short payment. He confirmed me that the icici lomabard wants a proof of the short payment received and accordingly on 16.10.2019 i provided him the copy of my bank statement reflecting the amount received.
Since then, despite lot of followup, i have not till date able to realize my short payment of rs.18, 935.
Request your kind help and co-operation in getting the short payment

I bought vehicle and my policy no. Is 3005/[protected]/00/000 for 5 years as it is mentioned in policy cover note. Now after one year i am informed that the given policy is one year od (Own damage) and five years tp (Third party policy).
The given od policy is getting expired on[protected] and third party policy is valid till 17-nov-2023. But in the cover there is no mentioned the od policy will be renew.
Kindly resolve the matter....