ICICI Lombard Complaints & Reviews

This complaint is regarding motor vehicle policy updating in mparivahan websites. I have purchase three years policy but on parivahan websites not showing.

I am not satisfied with the process of claim settlement in ICICI Lombard. My Claim intimation date is 12/Sep/2020 but still we have received multiple queries. I have already approach many times icici lombard Grievance, but no response.

Policy & Claim Information :
Policy Number: 4173/[protected]/00
Claim Ref. No. SCM[protected]
Claim Intimation Date : 09/12/2020
Interaction ID [protected]

Mail received on 14-Sep-2020 - Stated like need to submit "Diagnostic/ Lab report confirming COVID-19 diagnosis". I submitted on the same day

Mail received on 01-Oct -2020 Stated - "provide the covid 19 positive confirmation ICMR referral form with seal and signature of the Lab". I submitted on same day

Mail received on 10-Oct-2020 Stated - "Please Provide RT-PCR test report" -

I don't know Why are they are asking Covid Positive confirmation report with different names/actions. they are bluffing for claim settlement.

I don't know what the RT-PCR test is. I had symptoms and I tested in Primary Health center bangarupeta, venkatagiri Mandal, Nellore-524132 on 10/Sep/2020. I got a positive confirming report from AP Govt health dept(Sample Id - 8631129 you can enquire ICMR or through hospital) and we don't have any other report to give. I am really not satisfied with the claim settlement process because I submitted all required documents on time.

They are finding various excuses to reject Covid claims

it is more than one month since I submitted my claim and there is no update as yet.

Their service quality stands to be questioned.

They do not provide timely updates. one needs to follow-up regularly.

The size of a company does not necessarily matter. It is the values
integrity, honesty and transparency that matter.

I sometimes wonder whether it is worth buying an insurance policy if you have to literally chase the company for geting your money reimburse.

I have not received my claim yet despite waiting for 14 days

My Mobile Number - [protected]

1. The pre-approval of my claim was denied stating that that Covid positive from government was not submitted. Although I had provided the details of the SRF Id and ICMR reference details.

They are finding various excuses to reject Covid claims

2. it is more than one month since I submitted my claim and there is no update as yet.

Their service quality stands to be questioned.

They do not provide timely updates. one needs to follow-up regularly.

The size of a company does not necessarily matter. It is the values
integrity, honesty and transparency that matter.

I sometimes wonder whether it is worth buying an insurance policy if you have to literally chase the company for geting your money reimburse.

The big question is IRDAI doing anything about it.

Dear Sir/Madam,

I had bought the COVID-19 detection insurance for my mother from ICICI Lombard. The insurance time period is 13 June 2020 to 12 June 2021. On 9th October 2020, my mother was detected with COVID by BBMP. On 14 October 2020, I raised the claim to ICICI Lombard, then they asked me to submit a couple of documents (included the COVID positive report for my mother also provided by BBMP) that I have also done.

Now they are not accepting the COVID positive report provided by BBMP, they are saying this report won't work.

Please help me out here, as I am feeling cheated by ICICI Lombard, these people are just making excuses and not responding to mail/phone properly.

Attaching the policy, sample collection report, report given by BBMP for your reference, and the screenshot of the portal also provided by the Karnataka government.

Thanks in advance
ICICI Claim Number - SCM[protected]
Policy Number - COI2006132045236430000397
Insured Name - Veena Mittal

[protected] is my interaction i’d for my claim request and uhid-il[protected] and claim#[protected] is pending and it’s very upsetting to see icici is least bothered to address there cx request

Hi my name is shivam yadav. Iam employee of icici lombard. I work there for three months. Before lockdown everything is good. But after that my manager and tl both harass me. They again and again call me for resign letter. When i regret to do they call me and harass me. I record that conversation. I have all proof. After that when i do not gave resign letter they force fully resign me.

Gas blast in my house 21/02/2020 insurance claim not settelment my claim no - lia[protected] but insurance company not accpted my claim

Hi,

I have raised a request for my icici health policy renewal following which the premium amount was debited from my account on 31st august.
Its been 20 days now and i still haven’t received my policy yet. When raised another complaint with lombard team they are saying that they are not able to find successful transaction. For this i have provided success amount debit proofs multiple times but still there’s no resolution.
My current policy expires on 19th september.
Even though making the payment well in advance (20 days before) i haven’t got my renewed policy.

Honestly telling that you people are not acting faster after providing all doc's sent through mail and hardcopy's and too many calls. I have applied on july 23rd onwards and till zero improvement. This looks your concern fit for nothing. You people are very clear to get premium but reimbursement looks opposite. I am totally got stressed at this point of time due to not happening everything formally at right time. Almost 60 days over... Whats the ans for this?

Regards
K sundar babu

Please not there is fake agent (https://g.co/kgs/KZ8BgM) following location i visited the store for my lombard car insurance renewal he is referring for other insurance but i'm satisfied with icici lambord he is not having an agent of too so please make not that he is misguiding the costomers

Dear team,

Iam taking property insurance from 2 years ago, still i am not getting any single policy soft copy or hard copy.

Im taking followup from last one & half month form icici lombard employees but not getting any single response on call & mails.

I also taking follow-up from customer support but they also not providing policy copy excluding one policy but it also incorrect so i raise request for endorsement but not received correct policy copy till date,.

Plz help me asap

Hi Team,

I hold a car insurance policy of my car number - DL4CAY7842, CIN No. - U50300M1997PLCI49349 intimated on 17/07/2020. (Find the enclosed policy document and claim intimation form)

I'm writing this to raise a concern regarding the problems faced while getting the claim of the car from the ICIC Lombard against the above policy.

1. As a person normally does, I contact my nearest service station intimated them about the accident of my car, and hand over the car to them to process the claim and fix my damaged car.
2. However, after the survey the things go south as the person who surveyed my car is a mannerless, unethical person who has no sense to talk to the customers. As per his comments he can't provide the full damage claim as my story is not justified but it is crystal clear that my car stuck in the colony gate while saving a person on the motor hence the damage anyway after getting the response, I called this unethical person of ICICI Lombard survey team - Mukesh Jain (mukesh.[protected]@icicilombard.com, [protected]) to talk about the approved damaged part.
i. First, he suggested I take the second the claim to get the full car repaired but I disagreed as the damage on the car is from one accident not then your excellent said me this is the only option.
ii. Then I contacted the service station and asked for help and they mentioned it is the normal attitude of this survivor to ask the customers to take the second which is good for the insurance company and negative for the customers.
iii. Again, I called Mr. Mukesh and requested to do the survey again and give the reason how the story is not justified but he said "Do Whatever You Want To Do You Will Get Nothing" (Jo Krna hai kr la kuch nhi millega) in addition he said "second claim bhi pass nhi karunga krwa la krwa sakke toh" and then he used some abusive language.
iv. After that, I talked to his manager and nothing is done by anyone to help me in this regard.

My policy is the most expensive policy covers all type of damages also I never expected such service from the ICICI Lombard after hearing by the reputation of the company but it happened and not I like to seek help and get the full claim first and action against your unethical, mannerless executive MR. Mukesh Kumar

I opened the complaint against it directly in the company but nothing is done due to which my insurance record looks bad on the top of that my car is not repaired.

They are actually looting the customers you can confirm the same from the TATA Service Station, Perragarhi as I'm not the only one who faced the problem while getting the claim from ICICI Lombard.

This forum is my last hope to get the things fixed and done in the right way as currently, I paid for the policy to get my car insured and harassed by the company for paying the money.

If you want any other details then please contact me directly.

I really appreciate any help that will be done in this case.

Thanks,
Sanchit Bansal
Ph: [protected]
[protected]@aon.com

Sir / madam,

I was contacted by one of your staff (Employee id 10062) a few days and she referred my previous policy which was taken in july / august 2019 (Policy no.4111/bah/[protected]/00/000, consists of two policies and you have to pay for the health policy for 2 years with a health cover of rs.3, 00, 000 and the policy amount of around rs.25, 0000. Without referring the policy document, i believed her words and applied for the health cover, applied for the health cover for myself

Upon verification of the above policy document, i found that the above policy is only for accident cover and not for health cover. The employee has mislead me by cunning words and cheated me.

As i have already have a health cover for a higher amount, i don't require another health cover, adding to my financial burden during these testing times.

Kindly stop further processing of the health policy and cancel it at the earliest.

Thanks in advance
Manohar venkataraman

Was feeling horrible when I have seen such a non-professional email response/update from a senior official person of a reputed banking sector. I could remember that the correction of NCB in my car insurance policy bond ( Policy No. 3001/[protected]/00/000) has been initiated once I came to know the rejection of claim (MOT[protected] due to NCB error on 25th June, 2020. After several requests, repeated responses from you, the same word like 'it will be completed within 48 hr. tenure', however one after one tenure were passed. Unfortunately, you sent the payment link on 6th July, 2020 via an email where there was no mention about the payment for what I will pay. I still paid the amount based on your telephonic promise immediately after getting the payment link, which is 10 days before now. Till now I do not have any proof of following: payment receipt for which specific purpose, NCB correction process status and deadline, etc...

May I expect to have an informative email which could prove that NCB correction is under process on my policy bond and when it should be corrected. Should I touch the steering of my car?

My rs 12500/- has been deducted from account without any information. I do nit know, for what it has been charged. Please call me and refund my amount asap.

My mobile -[protected]

I have purchased i20 car from garve hyundai. And garve hyundai has provided me the car insurance of icici lombard. Past 2 years i have renewed my car policy before time and paid the full renewal amount. By the renewal time my car front and back lower bumper was having minnor crashes, but at that time the icici lombard executive had not convey the message of that crashe amount should be paid while renewal. Now i have met with and accident and both front and back lower bumper has damaged by another accident. The claim person is asking me to pay 50% amount of claim. Because of minnor crashes. I have paid renewal amount now i am not give any penny from my pocket for that claim. I have paid to icici lombard for any accident would take place they will provide me the service in the form of claim.
Pollcy details:-
Name - bhausaheb chikane
Car model - i20
Policy no - 3001/hi[protected]/00/b00
Contact no-[protected]

Thanks & regards

Policy cancelation

Dear sir i have purchase a harley street 750 bike (A month ago). And had done insurance through icici lomabard. Now unfortunaly someone hitted my bike and it got damaged. From last two days i am continously trying to contect lombard custmer care but its show busy always.
I visited to jaipur office but i am was misbehaved and no solution is provided to me. No process of claim is providing.
Such a poor service
Please resolve else i will sue you guys in court and insurance ombusdment

Regards
Reena verma
3005/hd[protected]/00/000
Mobile number :[protected]

Claim no mot09876543

As per the instruction i have downloaded your so called il take care app & made complaint through this. For one week it was noticed that when i am tracking my claim it was appearing that inspection completed and repair approval given - yes. (I am attaching a screen shot of this for ready reference). Th to my surprise when i have checked the app today morning it is noticed that there is no active claim. Then what is the purpose of this app??

And further to my shock it is confirmed by icici executive that he is received a mail from his head office, my claim is rejected because as per the policy ncb wrong deceleration is not payable & policy is nul and void.in this case, you should have been informed the customer when they were renewing the policy through online. It is very clear that by taking advantage of lack of knowledge by customer common people like me the genuine claims are rejecting. How can me & my family people trust your bank & your system??

Finally, i was not having any other option, only to pay rs. 23000/- against the repair cost and collected my vehicle.