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1.8
Updated: Aug 4, 2025
Complaints 1228
Resolved
421
Unresolved
807
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IDFC Bank reviews & complaints page 49

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S
Sanjeet bhati
Jan 29, 2020
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Address: 25 GHARBARA, Gautam Buddh Nagar, Uttar Pradesh, 201310

I have taken a loan on a amazon voucher from idfc capital first bank and the account no is 25294676 but i dont get the amazon voucher from the bank and the emi of that loan will be continued so we gave a request to cancel the loan but he did not cancel it and every month the bank deduct the amount of emi so we are requesting again to cancel the loan and refund our emi amount if not then gave us the amazon voucher
IDFC Bank customer support has been notified about the posted complaint.
View replies
We have deposited 2 cheques for credit of our account through your cheque collection agent for credit of our account No. [protected].

We have niot received the realisation of theses 2 cheques and preferred a complaint and the same is acknowledge by your complaint no. 137419.

We are yet to get our greivance rectified.
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As of my IDFC instacred is actively working I'm unable to purchase a product under cardless emi, as i entered the mobile no linked to instacred it is showing that I'm not eligible for this option. I would like to into issue and fix this as soon as possible coz I'm desperate to buy a phone.
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    P
    Pillai T.N.
    from Attingal, Kerala
    Jan 25, 2020
    Resolved
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    Resolved

    fastag recharge not working online

    Address: 11 th main road,Annananag, Chennai, Tamil Nadu, 600040

    My car has fasatq and has credit rs 500 appi need to recharge. I have been attempting this for over a month the account gets locked or already locked. The password is so difficult to obtain and mention. Worse than a bank transaction.
    Call centre not helpful
    Immediately i have to recharge. We are senior citizens. Recharging should be made simple...
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    S
    shaktising1122
    from Palwal, Haryana
    Jan 25, 2020
    Resolved
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    Resolved

    Address: J6, shanti colony, Ring road, Madhavaram, Chennai, Tamil Nadu, 600060

    I'm from chennai and got a tag from a dealer at the local toll plaza, i wanted paytm but he told idfc tags are good. He told me to download boss app and do the verification and gave me the tag. After verification in boss app still the idfc tag shows blacklisted. I contacted the dealer he keeps on telling that it is in process. I tried calling idfc bank customer care multiple times, still they gave no response. They never pick up any calls.
    Vehicle no. Hr61d8730
    May 28, 2020
    Complaint marked as Resolved 
    IDFC Bank customer support has been notified about the posted complaint.
    Verified Support
    Jan 28, 2020
    IDFC Bank Customer Care's response     Dear Sir,
    We regret the inconvenience caused to you. We request you to write to us at [protected]@idfcfirstbank.com or you may reach us at[protected]. Our team will get in touch with you at the earliest to assist you.
    Team IDFC FIRST Bank.
    View replies
    I bought a fastag through highway delite app, which is linked to IDF Bank.and IDFC bank deducted extra amount from my account, , I called the Helpline number and even mailed them but did not get any response from Helpline..
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      A
      Azeem
      from Hyderabad, Telangana
      Jan 22, 2020
      Resolved
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      Resolved

      Address: 6-5-353, NEW BHOIGUDA, SECUNDERABAD, Hyderabad, Andhra Pradesh, 500003

      We have applied for tds refund on idfc bank for long time.

      Loan account number 12334363
      Promunt online services private limited

      2018-19 q2- rs.14.968/-
      2018-19 q3- rs.6, 425/-
      2018-19 q4- rs.5, 674/-

      We have sent mails to all escalation matrix wit ticket ids,
      36958061, 10668642, 34076436, 35426042, 36958061, 38079094.

      We have sent hard copies twice to the address and it was delivered.
      Attention - vishakha haldankar/apurva salvi

      Idfc first bank ltd, a/3 9th floor ashar it park, wagle estate thane (West) 400604.

      We have sent a soft copy of form 16 a as well. We are still waiting for refund
      +1 photos
      May 30, 2020
      Complaint marked as Resolved 
      IDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jan 27, 2020
      IDFC Bank Customer Care's response       Dear Sir,
      We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our team will get back to you with an update.
      Team IDFC FIRST Bank.
      View replies
      Please cancel the loan 25294676 because we not accept this loan
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        B
        Babla9
        Jan 21, 2020
        Resolved
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        Resolved

        fastag showing blacklisted

        Address: Mumbai City, Maharashtra

        I have sufficient balance in the fast tag account. I have got the below message from the bank saying my fastag account has been black listed.

        Tag 3XXX3160 for vehicle no. WDC2539036L018431 has been blacklisted/blocked. Call Helpline No: [protected]

        Trying the helpline but no response even after holding for 30 minutes....
        +1 photos
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        M
        maggarwal3
        Jan 21, 2020
        Resolved
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        Resolved

        Address: Ghaziabad, Uttar Pradesh, 201002

        I got my Fastag from IDFC Bank, it was registered by the Maruti Nexa Car Dealer, Akshardham, Delhi
        I recharged my Fastag with Rs. 500 and current balance showing as Rs. 600. When I used it first time on Eastern Peripheral Expressway, it showed me as Blacklisted and it can not be used.

        I tried to contact Customer Care but nobody respond.
        Not Happy with the service of IDFC Bank.

        Thanks
        Manish Aggarwal
        May 31, 2020
        Complaint marked as Resolved 
        IDFC Bank customer support has been notified about the posted complaint.
        Verified Support
        Jan 27, 2020
        IDFC Bank Customer Care's response         Dear Sir,
        We regret the inconvenience caused to you. For Fastag related issues, you may write to us at [protected]@IDFCFIRSTBANK.COM or call us at[protected]. Our customer service team will be happy to assist you.
        Team IDFC FIRST Bank.
        View replies
        I bought IDFC fastag via buyfastag.org for 1500 rupees before diwali. The tag arrived but has been blacklisted. I have provided the required documents and also waited for a customer service call for 35minutes. This certainly looks like a online SCAM. I am considering going to the police. my email id is suresh.[protected]@gmail.com
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          S
          Swwapnil Dhasal
          from Mumbai, Maharashtra
          Jan 18, 2020
          Resolved
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          Resolved

          Address: Mumbai, Thane, Maharashtra, 401105

          Dear sir/madam,
          I have regularised my emi and from last 3 to 4 months i am paying my emi
          Within that particular month, i have not been on job from last 8 months but i’m doing some free lancing work which is helping me to adjust my emis and fees of my child,
          I told bank people that the extra charges what they have applied i will clear that slowly but emi i have brought on track this months emi also i said i am paying as i get my payments of consultancy but the bank people are calling and giving me ultimatums
          Aug 14, 2021
          Complaint marked as Resolved 
          IDFC Bank customer support has been notified about the posted complaint.
          Verified Support
          Jan 20, 2020
          IDFC Bank Customer Care's response           Dear Sir,
          We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our team will get back to you.
          Team IDFC FIRST Bank.
          Verified Support
          Jan 28, 2020
          IDFC Bank Customer Care's response           Dear Sir/Madam,
          We regret the inconvenience caused to you. Please write to us at social.[protected]@idfcfirstbank.com from your registered email ID with your contact details or you may reach us at[protected]. Our customer service team will get in touch with you at the earliest to assist you.
          Team IDFC FIRST Bank.
          View replies
          Please refund coupan amount to idfc bank for close my loan
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            A
            Ansh8748
            Jan 17, 2020
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            Address: 110084

            I have running a personal loan with idfc bank and my loan no is 9980838 due to some fund issue i unable to pay my emi in december 19 collection agent mr. Jitender (Mobile no - [protected], [protected]) calls me for pending emi pay now i had told him i will pay emi by 20th december. Colletions agent said to me please pay some part payment as like 3000/- rs and reaming balance pay after some days i will submit 3000 rs now. Now collection agent not receiving my calls and he does not submit 3000 rs in my loan account. Till date i calls him but he can't response my call. Please take an action against him. Otherwise i can't pay emi.
            May 31, 2020
            Complaint marked as Resolved 
            IDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jan 21, 2020
            IDFC Bank Customer Care's response             Dear Sir,
            We understand your concerns and regret the inconvenience caused to you. Our customer service team will get in touch with you at the earliest to assist you.
            Team IDFC FIRST Bank
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              G
              gurkirat sethi
              Jan 17, 2020
              Resolved
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              Resolved

              I have been in conversation with you since 5th january 2020 and have spoken to your call centres as the emis were not debited on 2nd january 2020 eventhough i had sufficient balance in my account to pay off the emis. I have shared the bank statement for the same. But due to your system gliche the emis were not debited. I have paid the emis on all the 3 loan accounts online through your payment portal yesterday ie.16/01/2020. As discussed earlier, kindly remove the bouncing charges from all my 3 accounts and provide noc for the consumer loan accounts. I do not want my cibil score to be hampered.
              Loan account numbers are 23349168, 23315301 and 18436031.
              Jun 2, 2020
              Complaint marked as Resolved 
              IDFC Bank customer support has been notified about the posted complaint.
              Verified Support
              Jan 18, 2020
              IDFC Bank Customer Care's response               Dear Sir,
              We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com with your concern. Our team will get in touch with you at the earliest
              Team IDFC FIRST Bank.
              View replies
              My fast tag user account is expired . Please re activate account.

              Account :82094.Kishore
              Contact;
              :[protected]
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                N
                Najarul Hoque
                Jan 16, 2020
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                Address: F 8 Flat no 10 unity apparrment gali no 1 Arya vihar sector 73 Noida, 201301

                I have ordered product from two site tatacliq and Flipkart after order I have cancelled the order and received mail from both site amount is refunded to idfc easy buy card . Also I have called idfc customer care and provide request for cancel the loan still my loan is not cancel and amount is not credited to my idfc emi card . I called customer care they are not helping at all
                My registered mobile number is [protected]
                IDFC Bank customer support has been notified about the posted complaint.
                Jan 16, 2020
                Updated by Najarul Hoque                 After cancel order amount is not credited back to my insta esay buy card also idfc customer care is wrost they are not helping at all . Its very bad service. Its my big fault doing business with idfc bank
                View replies
                Plaese deactivate my fast tag of RJ18UB1931
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                  G
                  gauravpabari
                  Jan 16, 2020
                  Resolved
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                  Resolved

                  harassment from idfc bank personal loan offering calls

                  Address: 150 FT RING ROAD, Rajkot, Gujarat, 360007

                  I fell too much harassment from idfc bank for personal loan offring and mainly they call between 1 to 4 pm. If i didnt received call than they continuously calling again and again in every 1 hour. I already have opt for dnd still they call me from [protected]. I am not interested in any personal loan and even i have told local office also to dont call me for this than too they continuously harnessing me for marketing calls and offers....
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                  M
                  mayur sathe
                  Jan 17, 2020
                  Resolved
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                  Resolved

                  Address: Mumbai City, Maharashtra, 400029

                  Loan refund I have bymistake ordered one watch but I cancelled it and company did refund long back on 6th Jan 2020.

                  But I don't get the refund in my instacred emi card.

                  Pls do it now as it has been refunded long back by the company to my emi card. Pls cal me and do it fast.

                  Service should be fast.

                  And it should get auto credited. I don't have to write this complaint
                  Aug 14, 2021
                  Complaint marked as Resolved 
                  IDFC Bank customer support has been notified about the posted complaint.
                  Verified Support
                  Jan 20, 2020
                  IDFC Bank Customer Care's response                   Dear Sir,
                  We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our team will get back to you with an update.
                  Team IDFC FIRST Bank.
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                    P
                    [email protected]
                    Jan 14, 2020
                    Resolved
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                    Resolved

                    Address: House no. 56, Shiva enclave zirakpur Distt Mohali, Mohali, Punjab, 140403

                    Dear respected department, my name is gurinder singh residents of zirakpur distt mohali. My home loan accounts is 13483468 & 14299080 is on going with idfc bank. I want to close my loans. So i request in idfc first bank for foreclosure. I received foreclosure letters on 3 jan 2020. But in these letters very unnecessary foreclosure charges added by idfc first bank. I receive same letters in october 2018 in these letters no any foreclosure charges was added. I may request you to please resolve my issue.
                    May 27, 2020
                    Complaint marked as Resolved 
                    IDFC Bank customer support has been notified about the posted complaint.
                    Verified Support
                    Jan 15, 2020
                    IDFC Bank Customer Care's response                     Dear Sir,
                    We regret the inconvenience caused to you. Our customer service team will get in touch with you at the earliest to assist you.
                    Team IDFC FIRST Bank.
                    View replies
                    There is an problem in my fast tag.that message showing the toll deduction amotun is less and amount deducted by the fasttag is hiegh.and without crossing the toll my amount is deducted without any information.i have send you all my transaction message so that u can compare and clear my problem easily. Help me out as fast as fasttag.

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                      V
                      Vishal_del2001
                      Jan 13, 2020
                      Resolved
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                      Address: 122004

                      I was out of home between 7-13 january. My car was in parking and keys were locked in my home. Still i was charged wrongly for crossing manesar toll 3 times in the midnight of 9-10 january. 9 jan at 21:08, 10th jan at 00:17 and 02:57 hrs. I’m charged 195 wrongly from my account. This is complete fraud system. Car no. Dl8cal7683. Vishal thukral [protected].
                      +1 photos
                      May 28, 2020
                      Complaint marked as Resolved 
                      IDFC Bank customer support has been notified about the posted complaint.
                      Verified Support
                      Jan 17, 2020
                      IDFC Bank Customer Care's response                       Dear Sir,
                      Thank you for reaching out to us. Please write to us at [protected]@IDFCFIRSTBANK.COM from your registered email ID with your contact details or you may call Toll Free Number:[protected]. Our customer service team will be happy to assist you.
                      Team IDFC FIRST Bank
                      View replies
                      I bought idfc fast tag but i could not login. Because login show user id blocked.
                      Costomer care not responce.
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                        S
                        Sanjay Bhanwala
                        Jan 6, 2020
                        Resolved
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                        Resolved

                        Address: B-4, Sector-14, Panchkula, Panchkula, Haryana, 134109

                        I am a registered customer of idfc. I received a message regarding debit of amount of rs. 90/- on 05.01.2020 at 12.25 pm at dahar toll plaza, panipat, haryana whereas i did not move of my vehicle from that toll plaza. I was at panchkula, haryana at that time. So an amount of rs. 90/- has been debited fraudly from me. Kindly sort out the problem and please credit rs. 90/- in my account after due verification. My phone number is [protected]
                        May 30, 2020
                        Complaint marked as Resolved 
                        IDFC Bank customer support has been notified about the posted complaint.
                        Verified Support
                        Jan 06, 2020
                        IDFC Bank Customer Care's response                         Dear Sir,
                        We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our customer service team will get in touch with you at the earliest.
                        Team IDFC FIRST Bank.
                        View replies
                        My name is laxman I am having loan account number 25409559.i have requested for the cancellation of this loan on October 22 2019 however it is not cancelled and from my account 1 EMI amount for deducted and cheque got bounced.
                        I request you to kindly cancel the loan on priority basis.
                        My number [protected].
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                          A
                          Angelika
                          Jan 6, 2020
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                          Resolved

                          cheating by collection agency and idfc bank.

                          Address: TIJORE HOUSE, DOCKYARD ROAD, Mumbai City, Maharashtra, 400010

                          Hi,
                          I am anish madhukar tijore, who had taken two wheeler loan from capital first (Now idfc bank), loan account no[protected]. I had taken the loan on early term and my monthly emi was rs.6402/=. When my 4 emi's were pending, i opted for forecloser and inquired with the collection executive whether i can foreclose my loan by paying rs.20, 000/= one handedly. Avinsh, the executive then called up his agency and had a word with gauri,...
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                          Brijesh.rv
                          from Delhi, Delhi
                          Jan 3, 2020
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                          Address: Gautam Buddh Nagar, Uttar Pradesh, 201301

                          Team

                          I am holding a fasttag with idfc and currently it is in deactivate state as i have not recharged it from 1 months. I get in touch with customer care for activation of same. I am trying to call customer care from last 1 month but no one is picking up my call.

                          1. Request to please activate my fast tag.

                          Rc no. Up16gt4203
                          Mobile no. [protected]
                          +1 photos
                          IDFC Bank customer support has been notified about the posted complaint.
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                            N
                            nilesh uparali
                            Jan 2, 2020
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                            Resolved

                            I took a voucher in Flipkart associated with Instacred IDFC Capital First bank. Every month emi of Rupees 2364 is getting deducted from my loan account number 23982397. My emi of four months is already been deducted from this loan account number. I've complained many times but my loan is still not cancel and also I am not getting any voucher from Flipkart. So I want to cancel this loan from this loan account number and refund me the money back
                            May 28, 2020
                            Complaint marked as Resolved 
                            IDFC Bank customer support has been notified about the posted complaint.
                            Verified Support
                            Jan 06, 2020
                            IDFC Bank Customer Care's response                             Dear Sir,
                            We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our customer service team will get in touch with you at the earliest.
                            Team IDFC FIRST Bank.
                            View replies
                            Fast tag Userid :938767.RAJA is locked.We have tried several times to customer care .Call is not connected.
                            Reply
                            Please help me to activate my account portal
                            I had taken fasttag from idfc bank while login it says your login account is expire
                            I have recharge my account
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                              P
                              pparasuramudu
                              Jan 10, 2020
                              Resolved
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                              Resolved

                              My name is laxman I am having loan account number 25409559.i have requested for the cancellation of this loan on October 22 2019 however it is not cancelled and from my account 1 EMI amount for deducted and cheque got bounced.
                              I request you to kindly cancel the loan on priority basis.
                              My number [protected].

                              The loan amount is RS. 18000 and EMI monthly amount is RS. 6000. From 3 EMI 1EMI is already
                              Debited from my account .I have spoken to customer care and they have given me complaint number 38608743 request u to kindly resolve the matter asap as I am getting notice from for non payment of amount.
                              May 28, 2020
                              Complaint marked as Resolved 
                              IDFC Bank customer support has been notified about the posted complaint.
                              Verified Support
                              Jan 17, 2020
                              IDFC Bank Customer Care's response                               Dear Sir,
                              We regret the inconvenience caused to you. We request you to write to us at social.[protected]@idfcfirstbank.com or you may reach us at[protected]. Our customer service team will be happy to assist you.
                              Team IDFC FIRST Bank.
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                                jpkadri
                                Jan 1, 2020
                                Resolved
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                                Resolved

                                Address: Mangalore, Dakshina Kannada, Karnataka, 575004

                                We had registered for fastag with idfc first bank (Wheelseye app) agent at surathkal toll mangalore for our company vehicle tata ace. As per toll authority idfc first bank is blacklisted & this fastag cannot be used.
                                We tried to contact idfc toll free number [protected] and sent mail to [protected]@idfcfirstbank.com but both are not responding. We cant opt for other app without cancellation of this app.

                                Vehicle reg no: ka19 ac 4568
                                Bar code : [protected]
                                Mail id: [protected]@techser.com
                                Jan 7, 2020
                                Complaint marked as Resolved 
                                Problem in recharge process. Call Wheelseye assistance number 9990033455
                                IDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                Jan 06, 2020
                                IDFC Bank Customer Care's response                                 Dear Sir,
                                We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our customer service team will get in touch with you at the earliest.
                                Team IDFC FIRST Bank.
                                Jan 07, 2020
                                Updated by jpkadri                                 we have contacted Wheelseye assistance number [protected]. they have advised some tips. now the problem has been resolved.
                                View replies
                                My top up lone not completed every month calling you're costamar person.
                                Reply
                                This is to inform you that i am purchased 20k voucher date of 22/8/19 validity for my voucher is 21/2/2020 now I want to use my voucher but not Abel to redeem my vouchers... Please help me for the same...

                                And revert back on my mail ASAP...

                                Regards
                                Alam
                                [protected]
                                [protected]

                                idfc fastag blacklisted - Comment #3623418 - Image #0
                                Reply
                                Alam Sekh's reply, Jan 6, 2020
                                Dear Amazon,

                                This is to inform you that i am purchased 20k voucher date of 22/8/19 validity for my voucher is 21/2/2020 now I want to use my voucher but not Abel to redeem my vouchers... Please help me for the same...

                                Voucher error is attached for your reference

                                And revert back on my mail ASAP...

                                Regards
                                Alam
                                7065323113
                                8851995403
                                Hi i have taken fastag through blackbuck and provided by idfc bank. So i want to tell that my fastag got damaged and i want to replace it but the problem is it has blacklisted and i was not be able to replace the tag. I have contacted black buck to plz tell idfc bank to whitelist it but no any response from idfc bank i have told them before 24, 25 days but still now it has not whitelisted why? I dont have a private car i have a truck so how can i be able to pay the emi monthly if the fastag will not whitelist.
                                So, please idfc bank please whitelist my fastag if you will not whitelist it i can take legal action towards you.

                                VRN-OD 09 G 5750
                                RMN-[protected]
                                Reply
                                My fastag is blacklisted, i called 100 times to IDFC customer care no one responding.

                                Even though balance of Rs 2000 how it is blacklisted,

                                Car number MH46BK9512

                                IDFC ID: 4891024
                                Reply
                                I took corporate account with idfc and added my vehicles with idfc fastag further there is lot of issues with idfc, I asked a executive Mr.shiva prasad from idfc he suggested to use pool account to do recharge which will be helpful to all the fleet which got added in pool account. And there after also I received several problems and idfc never lift their customers care number. Even after maintaining balance with pool account my vehicle bus no TS12UA4021 went to Blacklist, i as my personal opinion not to recommend IDFC FASTAG
                                Reply
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