[Resolved] IDFC Bank — idfc fastag blacklisted

jpkadri

Address:

Mangalore, Dakshina Kannada, Karnataka, 575004

We had registered for fastag with idfc first bank (Wheelseye app) agent at surathkal toll mangalore for our company vehicle tata ace. As per toll authority idfc first bank is blacklisted & this fastag cannot be used.
We tried to contact idfc toll free number [protected] and sent mail to [protected]@idfcfirstbank.com but both are not responding. We cant opt for other app without cancellation of this app.

Vehicle reg no: ka19 ac 4568
Bar code : [protected]
Mail id: [protected]@techser.com

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No (4)

Yes (21)

Jan 7, 2020

Complaint marked as Resolved

Problem in recharge process. Call Wheelseye assistance number 9990033455

IDFC Bank customer support has been notified about the posted complaint.

Verified Support

Jan 06, 2020

IDFC Bank Customer Care's response Dear Sir,
We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our customer service team will get in touch with you at the earliest.
Team IDFC FIRST Bank.

Jan 07, 2020

Updated by jpkadri we have contacted Wheelseye assistance number [protected]. they have advised some tips. now the problem has been resolved.

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Comments

Chikamahadeva Ammu

from Madhugiri, Karnataka

My top up lone not completed every month calling you're costamar person.

Alam Sekh

This is to inform you that i am purchased 20k voucher date of 22/8/19 validity for my voucher is 21/2/2020 now I want to use my voucher but not Abel to redeem my vouchers... Please help me for the same...

And revert back on my mail ASAP...

Regards
Alam
[protected]
[protected]

Alam Sekh's reply, Jan 6, 2020

Dear Amazon,

This is to inform you that i am purchased 20k voucher date of 22/8/19 validity for my voucher is 21/2/2020 now I want to use my voucher but not Abel to redeem my vouchers... Please help me for the same...

Voucher error is attached for your reference

And revert back on my mail ASAP...

Regards
Alam
7065323113
8851995403

Sachin011

Hi i have taken fastag through blackbuck and provided by idfc bank. So i want to tell that my fastag got damaged and i want to replace it but the problem is it has blacklisted and i was not be able to replace the tag. I have contacted black buck to plz tell idfc bank to whitelist it but no any response from idfc bank i have told them before 24, 25 days but still now it has not whitelisted why? I dont have a private car i have a truck so how can i be able to pay the emi monthly if the fastag will not whitelist.
So, please idfc bank please whitelist my fastag if you will not whitelist it i can take legal action towards you.

VRN-OD 09 G 5750
RMN-[protected]

rahul1383

from Mumbai, Maharashtra

Nov 18, 2021

My fastag is blacklisted, i called 100 times to IDFC customer care no one responding.

Even though balance of Rs 2000 how it is blacklisted,

Car number MH46BK9512

IDFC ID: 4891024

Phani Naidu

Mar 22, 2022

I took corporate account with idfc and added my vehicles with idfc fastag further there is lot of issues with idfc, I asked a executive Mr.shiva prasad from idfc he suggested to use pool account to do recharge which will be helpful to all the fleet which got added in pool account. And there after also I received several problems and idfc never lift their customers care number. Even after maintaining balance with pool account my vehicle bus no TS12UA4021 went to Blacklist, i as my personal opinion not to recommend IDFC FASTAG