Submit a Complaint
Claimed

IDFC Bank Complaints & Reviews

www.idfcbank.com
1.8
Updated: Aug 4, 2025
Complaints 1226
Resolved
420
Unresolved
806
So far, so good. IDFC Bank is working on building a stronger response system and taking steps to address most of the complaints. While there's room for growth, their efforts show a positive trend in customer support. We hope IDFC Bank will keep up the work and continue to help more customers with their concerns even better 🤝
Complaints
Contacts

File a complaint to IDFC Bank

Having problems with IDFC Bank?

File a complaint and get it resolved by IDFC Bank customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Banks
IDFC Bank

IDFC Bank reviews & complaints page 46

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
S
steve hudson magesh
from Coimbatore, Tamil Nadu
Jun 28, 2020
Resolved
Report
Copy
Resolved

My loan no.25340227. From april to june i given moratorium under rbi guidelines. But idfc peoples called me and asked to pay emi through online if possible. So i made a online payment on may 13th. After that they charged me as late payment of rs.600 for april and may, how shall i pay when this is your mistake or should i sent a complaint to rbi with your message and loan details. I already sent more than 5 complaint mails to you still you saying i made late payment. Very worst service i regret for taking loan in your company.in future i won't take any loan or recommend to anyone.
+2 photos
Aug 12, 2021
Complaint marked as Resolved 
IDFC Bank customer support has been notified about the posted complaint.
Verified Support
Jun 29, 2020
IDFC Bank Customer Care's response Dear Sir,
We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
Team IDFC FIRST Bank.
View replies
Hi myself Mahesh here my loan account number is 33456149
Am paying EMI AMOUNT exactly the same time and I never miss any EMI but I got charged amount of 300 as a late fee why it was happening

Late fee charges on moratorium period - Comment #3770342 - Image #0
Reply
Helpful
Found this helpful?
1 Comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    G
    Gaurav1976
    Jun 27, 2020
    Report
    Copy

    Unable to reach out to customer support it has been more than 2 months. It keeps on rotating the same message.
    Not sure if that's working. Pathetic customer care service.

    I would suggest no one should use idfc fasttag.

    My tag id is 34161fa820328ee803696e40.
    Customer id 830257

    Can you remove it from black list.
    IDFC Bank customer support has been notified about the posted complaint.
    Helpful
    Found this helpful?
    Write a comment
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      C
      chary.damodara
      Jun 24, 2020
      Resolved
      Report
      Copy
      Resolved

      Address: Hyderabad

      I bought an dishwasher from bajaj electronics through idfc first bank. They said you will get a cashback of 5000 after your 4th emi while buying. But when i contact them they are saying disbursement from stores got late so we are unable to process the cashback. They simply fooling the people saying cashback and providing lame reasons when we ask about it even though mistake is from bank side..
      I contacted so many times bank manager but no response,
      Please don't take loans from idfc in future to avoid false offers
      Aug 7, 2021
      Complaint marked as Resolved 
      IDFC Bank customer support has been notified about the posted complaint.
      Verified Support
      Jun 26, 2020
      IDFC Bank Customer Care's response       Dear Sir,
      We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
      Team IDFC FIRST Bank.
      Helpful
      Found this helpful?
      Write a comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        S
        steve hudson magesh
        from Coimbatore, Tamil Nadu
        Jun 24, 2020
        Resolved
        Report
        Copy
        Resolved

        I'm steve, i bought a personal loan for mobile purchase from idfc bank. From april to june under rbi order i provided with 3 months moratorium. April month all 3 loans not passed as per rbi order. But on month of may a idfc staff called me and asked to pay due by online if possible. So i made a online payment on may 13, 2020. After making payment they treated it as late fee and april month as bounce and charged me rs.600. When i asked about this they just said, due date is monthly 2nd, u made late payment u have to pay charges. Why should i pay late fee when i'm given moratorium for 3 month.
        +2 photos
        Aug 8, 2021
        Complaint marked as Resolved 
        IDFC Bank customer support has been notified about the posted complaint.
        View replies
        Dear Sir,
        We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our customer service team will get in touch with you at the earliest.
        Team IDFC FIRST Bank.
        Reply
        Helpful
        Found this helpful?
        1 Comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          B
          Bhagwat Singh Ranawat
          from Powai, Maharashtra
          Jun 23, 2020
          Resolved
          Report
          Copy
          Resolved

          Dear sir/medam

          I wnt to close my fastag of vhicle number up64at3086
          I dont have fastag in my truck
          I mail u but u cant reply me
          Jul 9, 2020
          Complaint marked as Resolved 
          I mailed the company, they didint contact me yet no phone calls No email.
          IDFC Bank customer support has been notified about the posted complaint.
          Helpful
          Found this helpful?
          Write a comment
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            A
            ajay chib
            from Mumbai, Maharashtra
            Jun 23, 2020
            Resolved
            Report
            Copy
            Resolved

            Flipkart had assigned me 5, 000 rupees as my paylater credit and upon checking my cibil score, i was shocked to fine that idfc had granted me 60, 000 worth of loan, i have noticed a foul play here and would like to take this as high as possible if we just think about the masses of the people involved in flipkart paylater, we cam guess what big a scam this is. I would like to have a resolution on this as soon as possible

            Ajay singh
            Email [protected]@gmail.com
            New idfc a/c no. 29785546
            Aug 8, 2021
            Complaint marked as Resolved 
            IDFC Bank customer support has been notified about the posted complaint.
            Verified Support
            Jun 24, 2020
            IDFC Bank Customer Care's response             Dear Sir,
            We wish to inform you that Flipkart has partnered with IDFC FIRST Bank to provide you a Pay Later facility. You may have recently signed up for Flipkart Pay Later facility on the Flipkart’s Mobile App or website. Confirmation of that is provided in the last step of the sign-up journey, where Flipkart’s association with IDFC FIRST Bank is listed in the form of ‘Powered by IDFC FIRST Bank’.We request you to connect with Flipkart on toll free number[protected] for the program offered by Flipkart (Buy Now Pay Later) BNPL.
            Team IDFC FIRST Bank
            Helpful
            Found this helpful?
            Write a comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              A
              Arbin Taj
              from Bengaluru, Karnataka
              Jun 22, 2020
              Report
              Copy

              Address: Kormangala
              Website: [email protected]

              My name is arbin taj my loan Number is 28489537 my payment date is every month of 2 but i have do payment of june on 31 may that mean before 2 days before i have done payment but this idfc bank has ecs charges me 940rs on 10th june again on 20 june i got sms 940rs will be charge i have mail lots of time no one else responce i called for customer care also im a pregnant women cant able to visit branch also so i request to return my amount back and not to charge me extra one first of false this lock done my husband has lost job so im bad condition my contact number is [protected]
              +1 photos
              IDFC Bank customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                U
                Umang Dwivedi
                Jun 16, 2020
                Report
                Copy

                No one is picking up customer care no
                The fasttag on different toll shows block list even after submitting every document and 1500 rs in the fast tag account.
                Do contact
                IDFC Bank customer support has been notified about the posted complaint.
                Helpful
                Found this helpful?
                Write a comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  R
                  Rajith Right
                  Jun 14, 2020
                  Report
                  Copy

                  I have not taken any loans or any type of bank transactions with idfc bank. Still iam getting call 10 times a day. Pls stop this. Phone number +91 [protected]
                  IDFC Bank customer support has been notified about the posted complaint.
                  Helpful
                  Found this helpful?
                  Write a comment
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    E
                    Er Atish Shilkar
                    Jun 12, 2020
                    Report
                    Copy

                    Address: Kisan nagar
                    Website: TJsb bank shreenagar

                    I am atish shilkar my loan account from idfc bank is 26212627 and 26212740. During period our rbi bank has declared that no any more emi and overdue and there will be no any ach and rtn charges will be cut from bank.. But tjsb bank has cut rtn charger... We have proof from idbi bank... Our 2500 rps has credited from my account as rtn and ach charger... So that i want to do complaint to rbi.. So that i will get my money
                    +2 photos
                    IDFC Bank customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      S
                      steve hudson magesh
                      from Coimbatore, Tamil Nadu
                      Jun 3, 2020
                      Report
                      Copy

                      May i know why i charged for late fee rs.600 during moratorium period. Or should i make an complaint. Worst service, planning to make false charges and getting money from customers. Regred choosing idfc. Further in future i won't apply for loan from your company and won't recommend to anyone. Should post this issue on social media.
                      +1 photos
                      IDFC Bank customer support has been notified about the posted complaint.
                      Helpful
                      Found this helpful?
                      Write a comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        K
                        Karmbir Hans Karmbir
                        Jun 3, 2020
                        Report
                        Copy

                        Address: Village kirawar tisel Tosham distic bhiwani

                        My car fasttag problem
                        Bank call no atend
                        My fasttag block
                        IDFC Bank customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          K
                          karthik pati
                          Jun 1, 2020
                          Report
                          Copy

                          Hi i brought washing machine from bajaj electronics in the month of DEC-2019 and EMI deduction was started from Jan-2020, during purchase they said after 5 EMIs, there will be 3 months EMI will be credited in your bank. But still ididnt received
                          IDFC Bank customer support has been notified about the posted complaint.
                          Helpful
                          Found this helpful?
                          Write a comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            D
                            Dìpâñkãr Dey
                            Jun 1, 2020
                            Report
                            Copy

                            Address: Bethuadahari, Nakashi para

                            Sir a aeps transcation was failed but money was debited customer account please refund this money quickly
                            Money was debited 3020 rupees 06/04/20 at 20.00.25 a/c no:[protected].

                            It's been 2 months and i haven't returned yet
                            Please help and refund money as soon as possible.
                            +1 photos
                            IDFC Bank customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Santosh Christian
                              May 28, 2020
                              Report
                              Copy

                              Address: Dasar

                              I am not login this loan soping voucher
                              +1 photos
                              IDFC Bank customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                P
                                Poorva Parakh
                                May 26, 2020
                                Resolved
                                Report
                                Copy
                                Resolved

                                I paid an advance amt. Of emi - 2188/- for the month of june'2020 on 2nd may'2020. I'm trying to connect to the loan department for last one month to get my amount adjusted or refunded but whenever i call to that number it always says switched off. I tried to connect from the customer care number they say that we are unable to connect or your problem is recorded and you'll get a call within 24 hours. Neither i got any calls nor my mobile number got connected to the loan department. If these are the services you provide to your customers then this is my first and last time that i took loan from this bank. I'm really dissatisfied with the services of yours. I'm never going to recommend for this bank to any one else. Really hate the services.
                                Aug 10, 2021
                                Complaint marked as Resolved 
                                IDFC Bank customer support has been notified about the posted complaint.
                                Verified Support
                                May 27, 2020
                                IDFC Bank Customer Care's response                                 Dear Sir,
                                We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com. Our team will get back to you with an update.
                                Team IDFC FIRST Bank.
                                Helpful
                                Found this helpful?
                                Write a comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  R
                                  rbora
                                  May 13, 2020
                                  Report
                                  Copy

                                  My Idfc card is blocked, I don't have any dues or issues, why is it blocked then... Account Id C3551186
                                  Name- Prodip Ch Bora
                                  Helpful
                                  Found this helpful?
                                  Write a comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit
                                    R
                                    rabi0078
                                    from Ranchi, Jharkhand
                                    May 11, 2020
                                    Resolved
                                    Report
                                    Copy
                                    Resolved

                                    Address: ERanchi, Jharkhand

                                    Dear sir/madam
                                    It is my kind request to provide the noc against my loan. The loan ac no is 14534915. Already i foreclose the loan. I will made the payment on 23 of march 2020 and the closer t r n is kkbk[protected]. Total amount i have paid rs.123328.00 on 23.3.2020. Please do the needful to tag the utr with my foreclose details and provide me the nocmd. Rabiul islam[protected]
                                    Also after closer of loan another emi of rs 9932/- debited from my account.
                                    My request when i get back the same in my account.
                                    Thanks
                                    Md. Rabiul islam
                                    Aug 5, 2021
                                    Complaint marked as Resolved 
                                    IDFC Bank customer support has been notified about the posted complaint.
                                    Verified Support
                                    May 12, 2020
                                    IDFC Bank Customer Care's response                                     Dear Sir,
                                    Thank you for reaching out. We are looking into this and our team will get in touch with you at the earliest to assist you. Team IDFC FIRST Bank
                                    Helpful
                                    Found this helpful?
                                    Write a comment
                                    Report
                                    Copy

                                    Post your Comment

                                    Comment Guidelines
                                      I want to submit Complaint Positive Review Neutral Comment
                                      Add Image
                                      code
                                      By clicking Submit you agree to our Terms of Use
                                      Submit
                                      K
                                      kiranpfrancis
                                      May 5, 2020
                                      Report
                                      Copy

                                      Address: [email protected]

                                      I have received an sms stating to myphone no. [protected] stating

                                      Emi approaching! Your emi for rs.2, 00, 000.00 is due on 04/20/20 for idfc bank loan no. Xxxxx267391.
                                      Please do keep your account suitably funded.

                                      I have not taken any loan from idfc please check and revert.

                                      I received an sms again on 04/05/2020 regarding the same.

                                      I had logged a complaint with bank, but no specific reply other than a mail given a token no for complaint : [#433746]
                                      +1 photos
                                      IDFC Bank customer support has been notified about the posted complaint.
                                      Verified Support
                                      May 05, 2020
                                      IDFC Bank Customer Care's response                                       Dear Sir,
                                      We regret the inconvenience caused to you. We request you to write to us from your registered email ID with your contact details at social.[protected]@idfcfirstbank.com Our team will get in touch with you at the earliest
                                      Team IDFC FIRST Bank.
                                      Jun 07, 2020
                                      Updated by kiranpfrancis                                       Not resolved and the mail ID given for escalation don't work over and above new message sent.

                                      View replies
                                      again send wrong sms. why are you not able to correct your mistake

                                      sms received for a loan not taken. - Comment #3690179 - Image #0
                                      Reply
                                      Helpful
                                      Found this helpful?
                                      1 Comment
                                      Report
                                      Copy

                                      Post your Comment

                                      Comment Guidelines
                                        I want to submit Complaint Positive Review Neutral Comment
                                        Add Image
                                        code
                                        By clicking Submit you agree to our Terms of Use
                                        Submit
                                        S
                                        Sam4188
                                        May 1, 2020
                                        Resolved
                                        Report
                                        Copy
                                        Resolved

                                        temporary block my card without reason

                                        Re: blocking of idfc easy buy card without any valid reason

                                        Respected sir/mam
                                        My name is shubham mehra. I have the idfc easy buy card (Card number: c[protected]), which was active 3 days ago, but it was not visible on some merchandise, therefore i contacted the customer care service, who told me that it is a temporary issue and also executive said dont worry we sort out soon bcz your card is active and may be some technical...
                                        +1 photos
                                        Helpful
                                        Found this helpful?
                                        Write a comment
                                        Report
                                        Copy

                                        Related businesses

                                        Google India / Tez
                                        1
                                        (1962)
                                        Pay Point India Network
                                        1
                                        (123)
                                        PayTM Mobile Solutions
                                        1
                                        (20038)