IDFC Bank Complaints & Reviews

Hi,
I am anish madhukar tijore, who had taken two wheeler loan from capital first (Now idfc bank), loan account no[protected]. I had taken the loan on early term and my monthly emi was rs.6402/=. When my 4 emi's were pending, i opted for forecloser and inquired with the collection executive whether i can foreclose my loan by paying rs.20, 000/= one handedly. Avinsh, the executive then called up his agency and had a word with gauri, who confirmed that the loan can be foreclosed by paying rs.20, 000/=. Then avinash also confirmed and passed on the massage of forecloser receipt, which was sent by gauri to him, and then only i handed avinash rs.20, 000/= with the confirmation that within 21-30 days i will receive my noc. This all happened on 24th of september 2019.
Then after 15-20 days i started getting calls from idfc bank collection agency named, keynote management and consulting, kurla (E), kamgar nagar, and many other call centers of idfc bank (15-20 calls per day) regarding payment of my loan emi of one month + interest, which they said was pending. I, every time told them about forecloser of my loan and the receipt i got but no one listened to me and the calls did not stop further for nearly 20-25 days.
Then i called up the executive avinash and told him the whole story and requested him to look into the matter. He suggested me to go to idfc bank head office located at andheri and enquire there about my loan status. I went to head office and met nimit thakkar, collection manager, idfc bank, and narrated my problem to him. But i was surprised to hear, that loan can not be foreclosed by the collection agency, by him. Even nimit told me that the amount which i paid was adjusted towards my future emi's and rs.8, 172/= was still pending against my loan account. I tried to convince him by showing the receipt but he didn't agree and further told me to pay the remaining amount to get my loan account closed and to get noc.
Both the collection executives are ready to vouch for me as they both know that the loan has to be foreclosed as per the commitment of gauri, the collection agency person.
Me and my family has gone through a lot these days (Mental pressure, torture, harassment by telecallers, rejection of loan applications because of this, visits of collection executives at my place etc) and for this i deserve compensation of rs.10, 00, 000/= from idfc bank (As false commitment from their agency and its bank's moral responsibility) so that no other middle class people will suffer for their false commitment.
I am attaching the receipt of forecloser and call records of avinash, karande and me for your kind consideration.
My contact no is [protected] and mail address is [protected]@yahoo.com
Kindly revert back.

Team

I am holding a fasttag with idfc and currently it is in deactivate state as i have not recharged it from 1 months. I get in touch with customer care for activation of same. I am trying to call customer care from last 1 month but no one is picking up my call.

1. Request to please activate my fast tag.

Rc no. Up16gt4203
Mobile no. [protected]

I took a voucher in Flipkart associated with Instacred IDFC Capital First bank. Every month emi of Rupees 2364 is getting deducted from my loan account number 23982397. My emi of four months is already been deducted from this loan account number. I've complained many times but my loan is still not cancel and also I am not getting any voucher from Flipkart. So I want to cancel this loan from this loan account number and refund me the money back

My name is laxman I am having loan account number 25409559.i have requested for the cancellation of this loan on October 22 2019 however it is not cancelled and from my account 1 EMI amount for deducted and cheque got bounced.
I request you to kindly cancel the loan on priority basis.
My number [protected].

The loan amount is RS. 18000 and EMI monthly amount is RS. 6000. From 3 EMI 1EMI is already
Debited from my account .I have spoken to customer care and they have given me complaint number 38608743 request u to kindly resolve the matter asap as I am getting notice from for non payment of amount.

We had registered for fastag with idfc first bank (Wheelseye app) agent at surathkal toll mangalore for our company vehicle tata ace. As per toll authority idfc first bank is blacklisted & this fastag cannot be used.
We tried to contact idfc toll free number [protected] and sent mail to [protected]@idfcfirstbank.com but both are not responding. We cant opt for other app without cancellation of this app.

Vehicle reg no: ka19 ac 4568
Bar code : [protected]
Mail id: [protected]@techser.com

On date 26.09.2019 on 01:49:33 at khalapur toll plaza toll amount of rs 173 paid twice by cash (Transaction number -[protected]) and through fastag (Transaction number - [protected]-540005).
So kindly requested to resolve my double payment issue for one transaction and reverse my money in my fastag account.
I am attaching toll receipt copy and fastag statement account.

I have requested for a pre closure letter on 21st dec2019, and still i didn't receive it. I have been following up with service desk everyday starting from 21st onwards. I am not getting any proper response at all. What a pathetic service. They say 24 hours to process the request. Now its almost one week over. What kind of lazy people they got for this job.

Hi team

I am holding a fasttag with idfc and currently it is in deactivate state as i have not recharged it from 4 months. I visited idfc kiosk in km 42 toll plaza in gurgaon and they are saying to get in touch with customer care for activation of same. I am trying to call customer care @ [protected] from last 1 month but no one is picking up my call. No reply received even after sending emails to [protected]@idfcfirstbank.com;...

I bought a car in july 2019 alongwith i got a fastag from idfc bank. I am unable to top it up as it has been closed.
My vech. Regd. No hr 26 ea 4310.
Owner dr. Vikram vir chaudhary.
My phone no is not registered on the site as well my adhar no. Is not shown. I am unable to upload. Kindly open my fastag account so that i can transfer money. I am fed up making complaints with paytm also & your help line no which is never available. Please help. I am a senior citizen. I feel helpless.
Regards
Dr. Vikram vir chaudhary
[protected]

I have got a message that my fastag has been blacklisted. When i checked it shows status as "lowbalance blacklist" although my vehicle's fastag account has an available balance of rs. 65.

When i tried to recharge the same, the chassis/ vehicle no option is blank, due to which i am unable to recharge.

I have tried contacting the idfc fastag tollfree number, but it is countinously busy.

Please suggest how to recharge the fastag for my registered vehicle?

My contact number: [protected]

Pathetic service by idfc and capital first bank. I've already paid more than 20000 rs extra for settling the account. It was closed already during march, 2019. Still from past 4 months rs 295*4 is being deducted from my bank. Pathetic service.
I've all the proofs for my case. I'm coming a case now. I want my money back. I am left with only one option to send you a notice.

Total money= 295*16 = 4720.

Bad service by capital first and idfc bank. I'll suggest everyone to not go for these companies.

I have taken 3 lakh personal loan from idfc bank with 11.5 % interest. Now i wanted to foreclosure the loan account as i have money available to pay the outstanding amount. I requested several times to customer care to send the foreclosure letter. They have given a foreclosure request number:36463193 on nov 6th 2019. They said within 15 working days i would receive foreclosure letter to pay the amount. Multiple times i have called customer...

My fasttag user id (584015. Pankaj) is locked. I call customer care so many times but they not respond. I mail to bank but also not respond. Pls solve my problem. Mobile no [protected]. Thanks. Can my fasttag demolished. How can i change my password. No one know how to change the password.in my fasttag wallet i add money. My user account is locked. Can i cross the toll...

My loan number 15996313. Loan of 407000 was for 4 years. I have paid 17 emis till date on time. I want a home loan. Ur executive want me to close my personal loan first and then apply. The bank is applying 5%+gst as foreclosure charges which is very high. I have made a request for waiver on email but there is no response. I also visited branch. Give me letter at the earliest so that i can close my loan.

Dear sir/madam
This is regarding a fraud committed in your bank’s erstwhile first capital branch in sector 26, chandigarh.
Last year i had gone to buy an ac from a dealer in kharar, mohali. There i came to know that there has been a loan taken on my name vide account no. 7771030.. When i enquired further, it came to my knowledge that in your above-mentioned branch, a loan was given to the tune of rs. 61990/- with my fake documents and the amount was used to buy a gadget. When i approached your branch, the staff was very non-co-operative and refused to part any details about the said loan. When i persisted, mr. Rohit kapoor, the manager just showed me the pic of the lady in his own phone, on whose name the loan was processed. When asked that why there was no verification of address and phone number was done, he was very elusive about the answers. And when i asked him to take action against that person, he flatly refused. It seems very clear that it was known to him that this thing has happened.
Now, as per the latest update from your company, after filing an application, a reply has come. And to collect it either i have to go to the branch individually (Which is quite far away i. E. 26 kms and i have to take leave from my work) or i have to send someone with an authorization letter and my id proof. Surprisingly, your people never bothered to verify my id while giving a loan to someone else on my name. I have already missed my work and taken leave for 5 days.
Just because of this my cibil score fell drastically and i was not able to buy ac for my children and they had to suffer in summers. Just because your bank people were careless and generous too, at the same time to give a loan to someone else.
Now, i need to know will there be any corrective action taken or i have no other option than pursuing the legal course.

Preeti sharma

I have raised a request for duplicate fastag around 10 days ago. I haven’t the fastag till now. Whenever i call the customer service the tell “it’s in progress”. Even a new tag won’t take more than a week. I have been using idfc service for more than a year now. I have never been this much disappointed. I have around 2.5k in my tag wallet which i am not able to use. It’s been more than 10days since i raised the request. So obviously something went wrong. Can you escalate this and get me fastag as soon as possible.

Request reference id: idfcfk063

First, i bought some clothes at myntra of about 4200 but refunded some of that order. Then i ordered some of about 4000, which i liked so kept it. I used the instacred cardless emi option. My easy buy limit is 100000.
The problem is that now i'm trying to buy something of about 8000 at myntra but the instacred cardless emi option is not showing up.
What should i do?

User id 409181. Deepak, purchased in aug 2019, recharged in september, having sufficient balance, the account has been expired, not able to use it when required. No one picks up the toll free number, no email ids mentioned to share the greviance. What kind of services are being offered by this bank???

Nothing has been sent on sms about the expiry of the tag, all other communications related to recharge, activation has been duly received. Login was working perfectly some time back, now its not even allowing to login, no idea about the reason of the tag being deactivated. Is that another big scam of forfitting the money of the users from the tag, have been listening on social media about the same, it this true?

— deepak

I purchased fastag from idfc bank website on 30th november and made payment of rs. 408.93. On 5th december i received sms with my fastag id and its activation and account login details. I still have no clue when the fastag is going to be delivered. I am still waiting for the rfid tag to be delivered but no sms or email has been sent regarding it.
I called the provided toll free number multiple times but the call does not connect at all.
Would the bank address this on priority... Its so frustrating and irritating?

I purchased fastag from idfc bank website on 30th november and made payment of rs. 407.45. On 3sr december i received sms with my fastag id and its activation and account login details. I still have no clue when the fastag is going to be delivered. I am still waiting for the rfid tag to be delivered but no sms or email has been sent regarding it.
I called the toll free number [protected] multiple times but it only plays music and asks to wait and then call disconnects on its own after 15 minutes. This is very unprofessional.