Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9725
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1218
down
625


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9725
Pending
0
Resolved
828
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (811)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — management at petrol pump in sector pi 1 greater noida

 Amaresht on Aug 4, 2019
1. Is this really company operated and company owned pump? Staff behaviour indicates attitude of some rich and no service type traditional gupta ji.
2. How a petrol pump does not have any duty incharge there. I faced issues many a time there during morning 6:30 to 8:30 am and no responsible person to hear and resolve issues
3. Cards payment is pathetic there specially citi card. Machine not charged, citi machine not working are common excuses daily.

Please help me to know why such gaps on regular basis? Do i need to shift to other brand pumps?...
Complaint comments  Read comments Complaint category Credit Cards

Indian Oil Corporation [IOC] — always no free air

 kingofkarma on Aug 4, 2019
Hi,

When ever i visited to petrol pump (Sector 92 a, chapar chiri khurd, punjab 140307), they never have free air.

They always say air pump is not working and beside petrol pump there is private air pump shop who charges 10-20 rupees.

Kindly do needful, as other petrol have free air pump working always and manpower is also there for fill it.

Petrol pump people intentionally do not want to avail this facility which is compulsory for every petrol pump

Regards
Sarvpreet
[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — oil company

 Namishulla on Aug 3, 2019
मान्यवर मैं नमिता शुक्ला मध्यप्रदेश के नरसिंहपुर जिले की निवासीमेरे पिताजी अशोक कुमार शुक्ला एक भूतपूर्व सैनिक हैं 2014 में भूतपूर्व सैनिक कोटा से इंडियन ऑयल कंपनी का पेट्रोल पंप एलाइट्स हुआ था मेरे पिताजी द्वारा पूर्ण ईमानदारी से...
Complaint comments  Read comments [1]Complaint category Other

Indane Gas — unable to book gas cylinder no resolution from 15 days

 Sourabh Kahalekar on Aug 2, 2019
I am unable to book gas cylinder online showing error.
While booking through ivrs, i got booking reference number every time i booked. (3 times - 18 july, 29 july, 2 august) but my booking history doesn't show any booking during this period.
I called customer care several times but no resolution.
No way to book manually with distributor also.

How can i get cylinder?...
Complaint comments  Read comments [2]Complaint category Utility Services

Indian Oil Corporation [IOC] — increase in cheating in io petrol bunk bangalore

 shadaabkhan406 on Aug 1, 2019
There is a Indian Oil petrol bunk in kormangala 8th block, Bangalore Karnataka named as KAVERI SERVICE STATION.

This petrol bunk is cheating lot of customers specially those who are filling bigger amount of fuel. They distract the customer by asking various questions and in that process they don't start filling the fuel from zero, instead they start filling from where the last customer has left off. Surprisingly all the petrol bunk staff does that and when we confront, they abuse the customer a lot.

Below is the full address of the petrol bunk and if you look into the...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — no free air

 manjushaa on Aug 1, 2019
On the way to trivandrum, we had to get air filled in our vehicle tyre and came across indian oil lump (Operated by rumeeza fuel, navaikulam, kerala). However, though the air machine was completely functioning, they refused to fill air and routed us to a commercial "puncture store" located inside the petrol pump premises (5-10 meters away from the free air provided by indian oil) and charging exorbitant price for free air. Free air is legally the right of every customer and this action does not reflect good on indian oil. As a loyal customer of indian oil petrol, this is a very disappointing service....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — supply of gas cylinder

 Sachchida Nand Choudhary on Jul 31, 2019
My ioc consumer no. Is [protected]. I am the consumer of indane log gas. I had booked no. Online for supply of gas on 20.7.19, we received a massage on july 30 'your cylinder is delivered with cm no. [protected]. Please give feedback ' but yet no cylinder is delivered. Please look into the matter and take necessary action. Anju choudhary, laheriasarai...
Complaint comments  Read comments Complaint category House, Apartment Rental

Indane Gas — I'm complaining about new connection request

 sandeep.kumar.yadav on Jul 31, 2019
Payment link not available till date.
I have required new connection for urgently. So, please process this request within 2-3 days.
Please provide me.

Reference no. N1907251071601373667354
Application date [protected]
Consumer name sandeep kumar yadav
Address f-665, 3rd floor, ganesh nagar 2 gali number 6, near laxminarayan mandir, shakarpur east delhi, delhi, 110092
Your distributor avery gas service
Status message dedup cleared date :[protected]
Kyc no. [protected]
Kyc date [protected]...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — where is my money

 konni on Jul 31, 2019
I applied gas connection online from indane distributor rcb gas agencies kerala, pathanamthitta district, konni registration no :n181103117457121627185 what i ordered have been canceled by the problem of address. So for that reason i changed my address for the distributors and their reply was that they didnt recieve the cash in their account the issue has been going on from novenber 24, its been nine months from now i need the refund the gas agency didnt get the money, so my question is where did the money go then...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — domestic gas cylinder subsidy

 RNs Bhadauria on Jul 31, 2019
I had booked cylinder on 08or09 jun 19 and personally collected cylinder on 10 jun 19, they have entered in the gas book but they have not given receipt. I have not got any subsidy till. Today i reported to him he told for subsidy for next month. My consumer no.-[protected]. Do needful to look into issue. I talk to customer care no [protected] they listen told to hold but, did no attend the telephone till 15 minutes and cut. Please do needful for subsidy other wise i will give one complain in writing if no action, thank you sir...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — misdeed happening at keval petrol pump polytechnic road ahmedabad

 Maulik Bodiwala on Jul 30, 2019
We stay behing the keval petrolpum at polytecnic road, daily we use to fill fuel in our vehical from that petrolpum only. Since many days me and my family has noticed employee over there use to do cheating while filling the petrol. Like today i have gone on that petrolpum and asked employee that please fill petrol of rs. 250 he then made and entry in mashine for rs. 201 and when i saw on mashine he asked me you said rs. 201?. If i would have not looked the screen he would have filled petrol of rs. 201 and would have taken rs. 250 from me.

Thia kind of issue me and my family has faced...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cylinder not delivered but message came delivered

 Baneswar Banerjee on Jul 30, 2019
I am a customer of indane lpg gas. I have booked a refill cylinder on 28th july, 2019 with cash memo number [protected] with booking no.639815 from purulia town indane gas agency. But a message came that the cylinder is delivered whereas no cylinder is delivered. This kind of messages comes frequently and is very much confusing. The gas booking station gives no importance to the customer and the customer has to re book again which is a sort of harrassment.

Plz look into the matter and take necessary action.

Baneswar banerjee...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — I want to check the quality of petrol

 Sadik Saifudeen on Jul 30, 2019
Now a days me and my friends regularly fill petrol in mentioned petrol pump. Yesterday we have a bad experience from the pump. We filled full tank petrol on royal enfield standard 350, unfortunately after 5km bike suddenly stopped. After that we try to start, but it didn't start. We call mechanic from nearest workshop. He came and check. After checking the petrol tank he found that kerosene is mixed with petrol. Mechanic said that carburettor have to change. I have lost. So please kindly take an action.

With regards
Sadik. S...
Complaint comments  Read comments [1]Complaint category Products & Services

Indian Oil Corporation [IOC] — lpg cylinder leakage

 Kumar Kant Sharma on Jul 29, 2019
I noticed gas leak on 28/7/19 11am. I tied agency and all emergency number no one received phone call. I personally visited shanti gas agency, jaipur, rajasthan. Initially they refused to take complaint as today is sunday have no staff. Later send a delivery boy not mechanic to see into matter but leakage could not be resolved till date. Still 24 hr passed i could not even register my complaint on helpline numbers not gas agency taking any action about this serious issue....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — petrol station cheating

 Bharath Amancharla on Jul 29, 2019
The petrol bunk at kt road, tirupati is cheating customers by not filling the petrol for amount charged. We noticed 4 times so far. Latest being today. We asked them to fill for 1100 they set it for 1100 then stopped the gun at 200. We did not any movement in fuel indicator for that. When asked they said gun stopped on its own
Which i think is not true. Then we asked to stop it and put only 300. We saw movement in fuel indicator. So effectively only for 300 instead 500 they charged. They stole 200
Please take action against the bunk.
Thanks
Bharath...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas subsidy benefit

 anibo on Jul 27, 2019
Dear sir
For the last two to three years i'v takin gas cylinder but i didn't get my benifit of ges subsidy into my account so i complain about it but the distributer didn't take serious so i called them but they didn't talk to me properly and cut my call so please give the reason why they are doing this to me... Our distributer didn't take coustmer complain suriously so please give me reason y m not getting my benifit......
Complaint comments  Read comments [3]Complaint category Gas Stations

Indian Oil Corporation [IOC] — not received cylinder after 24 days of booking

 Annapurna Chakelam on Jul 26, 2019
We have booked the cylinder on 2 july 2019 and not received yet.

We have raised complaint as well on this issue on 16th july 2019 and said that it will resolved in 7 working days. But till now we dint get any cylinder.

We have booked again for a new cylinder since we need cylinder.

Kindly take this as a serious issue and provide us the solution....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lpg refill not supplied

 murthymargana on Jul 26, 2019
Sir, i have booked for lpg refill on 20/07/2019 vide consumer no.17501 at padma gas agency, seetafalmandi, secunderabad of indan gas vide reference no.432054. On 21/07/2019, i have received message stating that cash memo no.[protected] for an amount of rs.690/- generated and on the same day i. E., 21/07/2019 evening again a message stating that the cylider has been delivered. Where as no cylinder has been delivered to me and the door never been locked, since i have old parents, who needs medical assistance for 24 hours at residence. Even i have enquired no delivery boy has come to our premises. Thus...
Complaint comments  Read comments [1]Complaint category Other

Indane — haven't received subsidy even once

 Mary .C on Jul 26, 2019
Respected sir/madam. I have submitted my aadahr to the bank and also my account details to the gas agency but i haven't received any subsidy even once. Can you kindly check into my matter? My lpg details are given below.

Consumer's name: mary chang
Consumer no: ex10888203
Sui: [protected]
Distributor's name: m/s seyie gas service kohima, nagaland
Date of enrollment is 16/07/2014...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — lack of basic facility

 Dheesh on Jul 25, 2019
Today I refilled petrol at shree balaji petroleum retailers in my bike at najafgarh nangloi road near by laxmi vihar 110043 nd there is no basic facility there like air filling facility water facility etc, apart from this they misbehave with the consumer.It happens many times and they never try to improve the facility but if someone asked they start misbehaving and said that you can complain against them . I hope this problem will b resolved soon.
Thank u...
Complaint comments  Read comments Complaint category Motorcycles & Scooters

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