Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9431
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1093
down
586


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9431
Pending
0
Resolved
814
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — no online payment option provided

 shaheda135 on Mar 13, 2019
Hi all,
Every time when we are booking refill from mukund distributor we are not getting online payment option instead of that they are sharing a sms with link to pay the refillamount which doesnt work. Asking us to pay amount by cash ti delivery boy at the time of cylinder delivery. Kindly share any proper email address where i can share there sms and even call recording of executives in which they are saying the online payment option has been removed now we need to pay cash only. We faced similar issue with ealier distributor as well and now samething happening again. I guess govt should...
Complaint comments  Read comments [1]Complaint category Unauthorized charges

Indane — delay in gas delivery

 sahoojagan on Mar 13, 2019
Hi,
I am Jagabandhu Sahoo and my indane consumer no. is [protected], Registered Mobile no. is [protected] and my gas agency name is Sri Ambiram Indane Gas Agency, Chennai, Kanchipuram, Tamilnadu.
I have booked the gas on 3/3/2019, but it has not delivered yet.
how could a customer can wait more than 10 days to get a refill cylinder delivered and still they are telling me to wait for 2-3 days more.
please resolve my request and deliver my refill today....
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — paid through online for gas but distributor not received the same

 Jitendra Nath Mishra on Mar 13, 2019
Sir,
My consumer no. Is cx25845461 and the distributor is brijwasi gas agency gomti nagar lucknow. Against my refill booking i paid online rs.735 but the agency is asking money for cylinder saying that they have not received money. My account is debited already.
Further, i tell everytime to delivery boy to come with pos machine for card payment but he doesn't bring saying that agency does not give him the machine.
Please intervene to resolve my problem immediately.
Regards,
Jitendra nath mishra
Mob.[protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cylinder gets emptied in 20 days

 Nivedita Dinkar on Mar 12, 2019
Consumer no. [protected], s. V. No & date: [protected], 13/01/16,
Agency: suri gas agency, 17 b, sirki mandi, agra.
Consumer's name : nivedita dinkar,
Address: hig 284, sector 16, avas vikas, sikandra, agra, up, pin 282007
For the last three times, my cylinder gets finished in approx 20- 22 days, whereas we are a family of two. I informed the hawker too, but still it is the same. I tried your toll free no today, but no one picked up after a long hold.
The agency too never picks up like you.
What do i do?
What is the solution?
Nivedita...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — by mistake give up subsidy

 Rakhi Bajpai on Mar 12, 2019
Earlier i was getting subsidy in my account but it suddenly stopped. When i enquired about the same, i was informed i gave up susidy which i never did and i am very sure about it. I spoke to the dbtl helpline number they said i have to write application to my gas distributor but when i reached distributor, he bluntly said it cannot be done. Now i dont no how to proceed...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — demanding for extra money.

 Yadaiah Nirjavelli on Mar 11, 2019
Hi, sir i stay in hyderabad, i take my lpg cylinder from sri srinivasan gas agency, hastinapuram, they are demanding extra amount, if not given they are taking back the cylender. If i complete to the agency they are also not responding property. Next time when i book a cylinder it will be a month delay or a message stating that door locked. They are demanding and telling that we have increased the delivery charges. Pl help me out in this reg....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — providing less petrol in given amount

 Vernit Tyagi on Mar 11, 2019
I have been a regular customer of indian oil, one of your oil station in meerut, uttar pradesh have been stealing petrol on a regular basis today is the third time in last one month that i have been provided with less petrol in given amount also the behavior of workers of that particular oil station is very rude and intolerable. I request you to please take suitable action against them as soon as possible....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — delay in supply of refill

 GEORGE.PK on Mar 11, 2019
My indane gas customer id is[protected] and the distributor is m/s mini gas agencies, kundara, kollam.
I have booked for a refill vide regn no.833342dtd[protected].. Others who booked later are given refills.
On 6th march a cash memo generated vide receipt no.[protected]
On 7th march i got a message stating that the registration for refill stands cancelled.
It is with out my knowledge and consent.
I am also asked to register for refill afresh.

You are requested to examine the case and do the needful...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — charged more for gas refill

 Dash S. K. on Mar 11, 2019
I have paid online for booking gas refill - mar[protected]mar-2019) to transfer
Upi/dr/[protected]/techproc/icic/tpsl aticici/iocl 707.00
Lpg id 3 [protected]
Consumer no. 08241
Consumer name saratkumar dash

Distributor code 133474
Distributor name atomic energy emp. Con. Coop store
The distributer charged me 717 on delivery though i have oain online wioth above reference. Please do the needful...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation — lpg subsidy not credit

 Sumisara on Mar 11, 2019
Hello sir
My lpg consumer no.[protected]
L was booked my lpg dated 04.03.2019 and cylinder delivered on 05.03.2019 but my
Subsidy amount still now not credit my bank
Account so please solve and credit subsidy
Amount to my bank account thank you
My bank name is kvb tiruvannamalaiaccount no.[protected] so please update my bank account details above and credit subsidy...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation Limited — amount deducted but receiver in not received any amount. [Resolved]

 Jyoti kumari das on Mar 11, 2019
When i was placing the order for my indane lpg consumer id: cx26920 on 07 march 2019 at 06:06 pm.

When i tried to pay for lpg with upi it redirected to your "paynimo gateway". On 7 march 2019, i booked lpg indane oil cylinder through upi. I paid 785/- through upi payment refrence no[protected], but the amount is deducted my bank account, and my lpg booking was not booked but money is debited through techprocess. ([email protected]). Amount was of 785/ and transaction was done on 7march 2019 itself.
I have paid to person who came to deliver my cylinder because i had got transaction...
Complaint comments  Read comments [1]Complaint category Banks

Indian Oil Corporation [IOC] — cheating people by wrong information

 ਲਵਪ੍ਰੀਤ ਕੰਬੋਜ on Mar 10, 2019
People are not provided petrol niether diesel at indian oil petrol pump in our locality
If people ask about fuel, they are answered that there is no fuel at the station even when there is fuel at the station
Fuel is filled in the tanks at the petrol pump and it is taken back in the trucks during night so that people would not know
What is the matter that once fuel is dumped in tanks for providing to people but taken back in trucks during night illegally
I m complaining second time because i am not satisfied by the answer given to me during first time, they said engineering...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — misbehavior - reg.

 Akash Thapa on Mar 9, 2019
My id no. Is 11416. Today i have visited the counter for payment.in a que i am standing behind one lady & behind me two more gentle men. When i approached for collecting book with request, one person (After enquiry it was known that his name is mr. Wangdi) start to behave like anything bad.
I also know that this service centre is not registered in his name and the centre is totally meant for public like us.
So, my humble request to your esteemed organisation please look into the matter seriously so that govt. Facility should reached to the consumer with out haresment & in a proper...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — double payment paid for a single cylinder

 Baljinder Singh 1 on Mar 9, 2019
I malkeet kaur cust no. H6001 has connection at dabwali gas agency, dabwali dist. Sirsa haryana. I have paid rs.729 online for refill on 1-3-2019. Booking boy said that they have not received amount yet when we received amount after 2 days then we returned back your paid amount. I paid rs.734 at counter on 1-3-19. Please returned my one payment as i paid double amount....
Complaint comments  Read comments Complaint category Credit Cards

Indian Oil Corporation [IOC] — installation charges - charged twice

 Vignesh Ramanathan on Mar 9, 2019
I had paid installation charges on feb for the year 2018-19.. They have again collected the amount (177 rs) this month from my mother as i was not at home. When my mother told the person that we had paid already they did not hear us. Luckily i had both bills at hand which i have attached. They are also taking solid 20 days to deliver the cylinder from the booked date and charge 40rs extra for delivery everytime. There are several issues lodged by many customers on cooking gas agency, adayar.. People incharge also are not aware of the correct procedure. Worst gas agency i have ever seen so far....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — sms received for lpg cylinder delivery but not received cylinder

 Kaustubhjee on Mar 9, 2019
I booked a LPG cylinder on 2nd March, 2019 & got an sms regarding the booking no. followed by a sms for cash memo generation & a sms on 5th March, 2019 regarding delivery but I did not received it till now. The details are:

Cons no. 1328273
Booking no. 896311
CM no. [protected]

Today morning when I called the distributor number they immediatel arranged for the cylinder and sent it to me vide a hand written cash memo. where the booking number is different(Picture attached).Now I am worried whether I will get the subsidy or not.

Also, I tried...
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — not filling petrol but reading only running

 Udayakumar Chengaiyan on Mar 8, 2019
Dear ioc I am filling 500rs petrol in my car our indion oil petrol bunk reading only running but not filling petrol I ask our pumpboy that issue he speak volgure it not our problem he forced give cash 500 RS very bad experience in our petrol station all are drinked person in duty time not safety to going lady's and family in that petrol bunk customer treated very low and bad words hope kindly solve my problem...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — restart my lpg subsidy

 Azeem9340 on Mar 8, 2019
Hello sir
Deactivate give up subsidy
Iam imrana w/o MOHD Naseem a consumer of Indane Gas. By mistake, I am wrongly clicked opt out of subsidy. I am not getting any subsidy then. I kindly request you to deactivate opt out of subsidy. I want to avail subsidy cylinders. So please deactivate from out of subsidy

Customer name IMRANA
Customer id R009340
Contact [protected]
Email [email protected]
Agency detail
Distributer code 103088
Rana gas agency
Phone[protected]...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — over charged and misbehaved by the arrogant delivery boy.

 Yetz on Mar 8, 2019
Hello sir,
I'm one of those who're being harassed by the indane delivery boy in the name of delivery charges which is nowhere mentioned in the cash memo and even in indane's website.

He's demanding for rs. 70-100 to deliver the cylinder from the agency to my home which is on 2nd floor. For 1st floor the charges are around rs. 50 (Minimum).

The delivery boy is arrogant and as i refused to pay extra charges during previous delivery. This time he only bring the cylinder from the agency but didn't brought it to my home to the 2nd floor but i brought the cylinder...
Complaint comments  Read comments Complaint category Unauthorized charges

Indane Gas Ltd — distributor complaint

 sheeladevi1960 on Mar 8, 2019
Sir
It has been four to five times now that i am just waiting for the lpg cylinder and the supplier walkover without providing services. While asking on phone, they said that today's supply is not for your area. Also they didn't provide online details of the connection. It is understood that the criteria setup is same for all but if u deliver services for some & rule changes for others than what next to expect. There is no systematic approach at all. I have been waited today also for 1 hr & for no result at last.
Looking forward to better results.
Thanks
Balbir singh
Complaint comments  Read comments Complaint category Gas Stations

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