Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint
9728
COMPLAINTS

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

Website:
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Address
SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
Delhi
India - 110003

Customer Care Phone Numbers and Contacts

Toll-free:
Toll-free:
up
1218
down
625


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
9%
Complaints
9728
Pending
0
Resolved
828
Bad
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (812)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — gas cylinder was not delivered

 Nagesh R on Jul 18, 2019
I book the cylinder on july 8th and received a cash memo on july 11th. Today is july 18th as of 2.30 pm ist. Cylinder was not delivered yet. Local gas agency is saying that contact delivery boys, delivery team saying that will deliver shortly. It's been from last 4 days that they keep on saying.. I am suffering from last 4 days... Please have it delivered today at least.....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — delivery persons irresponsible reply

 Nitesh M on Jul 18, 2019
I had booked my refill on 9th july 2019 and i called the delivery person of my area yapral whose name is suresh ([protected]) on 15th jul, he said he wont be coming that side today so tomorrow only possible. Then on 16th i called him he said yes i received your booking but today not possible tomorrow surely i will get bcz i am not coming that side. On 17th he says by evening i will try to get ir delivered to you orelse tomorrow i will deliver and today is 18th and when i called he says your booking is not there slip didnt come so you please speak to office executives and when i called the executive...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — indane not unlinking surrender connection

 sreeni.ktr on Jul 18, 2019
Hi, i was using indane lpg connection with consumer no :[protected]. From agency mahabala indane gas distributors. No.73, green house
Layout, syno116/2and, bangalore. I have surrender the same due to relocation. But the same is still showing linked in adhaar, duevto which i am unable to take new connection with same adhaar. Please unlink the same...
Complaint comments  Read comments Complaint category Utility Services

Indane — delivery not giving to booked customer - selling in the market

 anand_prht on Jul 17, 2019
Distributor :- mukund enterprises - indane gas distributor
Location :- hyderabad
Address :- barkatpura - opp andha youth mandal - 500047

My consumer no. 31670

I have book cylinder on 30th jun, and on 8th i received subsidy also but even though cylinder not delivered. I went personally and complained about the same but no resolved the problem. It was identified that my booking was closed means it was sold out in the open market. Management know this but they are not taking any action.

After 15 days - after 5 visits to distributor i received...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — refund amount

 Pramod Gonde on Jul 17, 2019
Hello team,
I have book refill cylinder on 06.07.19 the amount has been deducted from my account but not generate in system of balaji gas service booking counter. On dt 09.07.19 i got cylinder by payment debit card. It go message
Dear indane customer, this is confirmation receipt for your online payment of rs 725, against refill booking ref no.504633 for consumer. No.20407.
In my mail i got
Dear pramod kumar gonde.,

Order id: rf[protected]
Order date:[protected]
Amount: 725.00

Due to some reason your payment transaction...
Complaint comments  Read comments [1]Complaint category Banks

Indian Oil Corporation [IOC] — non provision of gas cylinder by distributor

 Param N Meetu Kochar on Jul 17, 2019
Dear sir i am a serving army officer residing at 3j2-101, maya garden phase-3, vip road, zirakpur, sas nagar, punjab-140603. I have a gas connection with indane gas agency m/s zirakpur indane, showroom no.4, maya garden city (Galleria) on nagla road. Near manav mangal school singhpura, zirakpur, punjab. Cust no: 19155785, name lt col ps kochar. Every time when my wife has booked over phone they never provide us with the booking number nor are they delivering on time. I had booked a refill cylinder on 5th july and then reminded them on 13th july to which surprisingly they informed us that our booking...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — dealer storage - anantha gas, annasandrapalya, hal, bangalore

 sam larson on Jul 12, 2019
Antha gas, an ioc lpg agency, was recently moved out by hal from their rented premises. Sine then, ie since last 3 months they have been operating out of a open land situated near two large apartments in annasandrapalya, and near residential premises causing danger to many people in & around. Many school vans are parked in the same land and children alight from busses.
Loading and unloading happens in the open ground exposing everyone around. No shed, no safety measures, not even an office of the distributor, the staff sit under a tree near the apartments and prepare invoices. Pathetic situation.
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — double payment of indian oil corporation pvt ltd

 JenaO788 on Jul 12, 2019
Respected sir.,
My consumer no is cx13196928, hav/clk (Sd) ansuman jena serving at visakhapatnam. The gas has been booked on 07 jul 2019 and my register mobile no [protected]. Your msg has been recd on same day, that above payment has been payment through online sbi on 08 jul 2019. The sum of amount to rs 650.17 has been deducted in my sbi account (Copy encls for ready reference please).

Secondly on 10 jul 2019 the gas has been delivered in my native place the sum of amount to rs 643.50 has been paid by you. (Gas bill is also enclosed herewith for your ready ref please)
Complaint comments  Read comments [1]Complaint category Family & Relationships

Indian Oil Corporation [IOC] — urgent-subsidy getting credited in dormant account wherein we wanted to change the account boa

 preeti kaala on Jul 12, 2019
Dear sir,

We have been using indane gas connection since years which is registered under my fathers name mr. Rajender singh - [protected], add. Shakti nagar delhi-110007.
Till 20117 subsidy was transferred directly to my fathers union bank a/c wherein automatically without any intimation subsidy started to get credited in hdfc a/c which is dormant now.. Have complained to the authorities nd distributor who asked to open another account so that once adhar get linked to the new account it will get disbursed in the new account... However nothing happened so far. We got new account...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — refund issue [Resolved]

 SHINOJ pv on Jul 11, 2019
Hello team,
I have book refill cylinder on[protected], the amount has been deducted from my account. At the time of delivery they will ask amount-739 (Cylnder refiil). I have contacted the distributor-raja enterprises, t. Dasarahalli, bangalore. They telling the amount not credit in distributor account, they can't do anything. So i am paid amount-rs-739 at the time of delivery. I have complaint to customercare but no use.
Kindly help me to sort it out this, its been pending more than a week time.
Name: shinoj varghese p
Consumer no: cx3478765
Amount paid: 739
Complaint comments  Read comments [1]Complaint category Utility Services

Indian Oil Corporation [IOC] — not getting my cylinder delivered

 Ke Kr on Jul 11, 2019
I booked cylinder through ivr/registered mobile number on 1 july. After that i got booking confirmation through sms with link to pay online for that. I paid online and after successfull payment got a refrence id through sms. Informed delivery man and told him to deliver. On 8 july he told me that distributor refused to give me cylinder and is not agreed with the sms. Also launched complaints with indane gas helpline but all vain and still waiting for cylinder....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — where is my gas connection online

 abdul salam alavuddeen on Jul 11, 2019
I applied gas connection online from indane distributor RCB gas agencies kerala, pathanamthitta district, konni registration no :N181103117457121627185 what i ordered have been canceled by the problem of address . so for that reason i changed my address for the distributors and their reply was that they didnt recieve the cash in their account The issue has been going on from novenber 24, its been nine months from now I need the refund the Gas agency didnt get the money, so my question is where did the money go then...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — change my address

 Umesh kundri on Jul 10, 2019
Please change my address I am changing the home and changing the colony and new address is house no 380 second cross godase colony machhe Belgaum Karnataka I am requesting to the dilevar gas cilandr the New home address please posted to Jammu and Kashmir in Indian army my family is resident this address and my address change required please my request...
Complaint comments  Read comments Complaint category Other

IOC — domestic gas cylinder commercial use [Resolved]

 Kavya P Kavya on Jul 10, 2019
Over all shankaraghatta bakery, hotels, panipuri stoll kuvempu university campus hostels out side hostels, pg especially verbadrashwara bakery owner ananthu 10cylinder use filling car/day & also available car gas filling motor in public places plz action immediately because in this problem control attomatically gas price below 500 in indian citizens...
Complaint comments  Read comments Complaint category Law & Civil Rights

Indane — refund issue by indane

 Santhosh Tiptur on Jul 9, 2019
Order I'd RF [protected] date 02nd july2019 tried to book refill to consumer number 00009895 due to some technical issues from indane distributor amount of 635 deducted from bank account refill not booked, please help me to get amount to refund. Transaction made using debit card number [protected] SBI debit card...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — demanding gas delivery charges

 Banibrata Das on Jul 9, 2019
Dear sir,
They are demanding rs. 30 extra (My home to distributor office distance 1 km.).
If i ask why, they are telling as transport charge + my salary.
I refused to pay the extra money.
So the delivery man told he will not deliver the cylinder.
Help me solve this. Is this extra transport charge and salary in your policy?
If yes please explain me. Other wise explain your distributor.

Regards,
Banibrata das
Consumer no. [protected]
Mob. [protected]
Distributor: barasat indane
Distributor code:276273
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — refund money

 gsbagmar on Jul 9, 2019
Dear sir/men
Sir mera name ghanshyam bagmar he mene gas connection 08/04/2019 ko transfer karaya tha. Mene gas cylinder, regulator etc. Jama kar diya lekin muje nahi case payment diya or nahi abhi tak mere account me credit hua he. Ranchi rigion ko bhi call kiya magar kuch reply nahi, agency ko call kiya wo bhi koi reply nahi de raha he. Toll free no per complain bhi kiya magar wo bhi no deta he or koi action nahi hota he
So pl help me.
Consumer no[protected]
Name - ghanshyam bagmar
Agency - phantom indene gas agency...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — complaining about diesel pump dispensing unit

 mclstore on Jul 9, 2019
Indian oil corporation installed tokimemono m1252077 make pump for dispensing diesel in mines area.in recent days, we are facing continuous problems like no display while issuing the diesel, not working suddenly.. Etc, these may cause production loss in mines

In view of the above, please arrange to service the above said pump immediately

Immediate action in this regard is highly appreciated...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — gas cylinder not supplied

 Dilip Mitra on Jul 9, 2019
I have booked for a gas cylinder on 25.06.2019; booking reference no.339372, till date, 09.07.2019 it has not been supplied;
Requested online as the phone no is always busy / not answering.
Behavior of staff is very bad, as if the customers are beggars, they do not listen from the customer.
They want the delivery of gas cylinder from the counter mainly....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — regarding cancelled my booking order two times reason no money

 kuldeepshrm104 on Jul 8, 2019
Sir
My consumer no. Is [protected]. I have booked cylinder two times. But cylinder order is cancelled by distributor gives reason no money. First i have ordered at 18 june order no. 905461. After msg comes contact ur distributor to reason. After some time msg come no money. So i again booked order no. 905515 again order cancelled no money. I don't understand reason no money. If he delivers cylinder then money not give this reason comes. I send mail to distributor online but no response comes. Distributor is shilpa gas service majri kalamazoo karala...
Complaint comments  Read comments Complaint category Gas Stations

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