Indian Oil Corporation [IOC] Customer Care
Indian Oil Corporation Ltd
Customer satisfaction rating: 9%
Submit a Complaint

Indian Oil Corporation [IOC] Customer Care

Indian Oil Corporation Ltd

SCOPE Complex, Core-2 7, Institutional Area, Lodhi Road
New Delhi
New Delhi District
India - 110003

Customer Care Phone Numbers and Contacts


Additional info
Registered Office
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051
Tel: +91 22 2644 7327
Fax: +91 22-2644 7961

Corporate Office
IOCL Corporate Office, 3079/3, Sadiq Nagar, J B Tito Marg, New Delhi - 110049

Barauni Refinery
P.O. Barauni Refinery, Dist. Begusarai - 861114 (Bihar)

Gujarat Refinery
P.O. Jawahar Nagar, Dist. Vadodara - 391320(Gujarat)

Guwahati Refinery
P.O. Noonmati, Guwahati - 781020 (Assam)

Haldia Refinery
P.O. Haldia Refinery, Dist. Midnapur - 721606 (West Bengal)

Mathura Refinery
P.O. Mathura Refinery, Mathura - 281005 (Uttar Pradesh)

Panipat Refinery
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Pipelines Division

Head Office
A-1 Udyog Marg, Sector-1, Noida - 201301 (Uttar Pradesh)

Northern Region
P.O. Panipat Refinery, Panipat - 132140 (Haryana)

Western Region
P.O. Box 1007, Bedipara, Morvi Road,Gauridad,Rajkot - 360003 (Gujarat)

Southern Region
139, Nungambakkam High Road, Chennai - 600034

Eastern Region
14, Lee Road, Kolkata - 700020

Marketing Division

Head Offices
IndianOil Bhavan, G-9, Ali Yavar Jung Marg, Bandra (East), Mumbai - 400051

Northern Region
IndianOil Bhavan, 1, Aurobindo Marg, Yusuf Sarai, New Delhi -110016

Eastern Region
IndianOil Bhavan, 2, Gariahat Road, South (Dhakuria), Kolkata - 700068

Western Region
IndianOil Bhavan, Plot No. 33, G Block, Bandra Kurla Complex, Bandra East, Mumbai - 400051

Southern Region
IndianOil Bhavan, 139, Nungambakkam High Road, Chennai - 600034

R&D Centre
Sector 13 Faridabad - 121007 (Haryana)

Assam Oil Division
P.O. Digboi - 768171 (Assam)

IBP Division
34-A, Nirmal Chandra Street, Kolkata - 700013

View More Information...

Customer satisfaction rating
Bad news - Even though we've managed to contact the company, they're quite slow at resolving complaints.

Indian Oil Corporation [IOC] related photos (811)

Indian Oil Corporation [IOC] Complaints & Reviews

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Indian Oil Corporation [IOC] — dirty toilets

 ajayd2004 on Jul 7, 2019
The toilet present in the Petrol Pump area was very dirty. I personally went to the cabin of the owner and conveyed about the dirty toilet. Hope he takes some action.
Such toilets are undignified for any person, lady or gents who come there as customer to fill up the petrol or diesel. The customer expect at least the facility of clean toilet, filtered drinking water and air filling unit for tyres....
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — sales void refund

 Bhagavan Das on Jul 7, 2019
Dear sir
Sub: wrong transaction and sales void sales

I had filled in petrol from indian oil pump at bandra kurla complex at 8.15 pm last night (6th july 2019). The value of petrol filled was rs 1500.00. But mistakenly the amount deducted was rs 1, 50, 000.027 (20: 14: 36 hours) however immediately they made a refund by void sale (20:16:22 hours) for the same amount of rs 1, 50, 000.27. I don't know which number to call. The person who attended to me is one mr. Tiwari at your pump.
I was told by the pump that in a few hours the money will be back into my account. However,...
Complaint comments  Read comments [2]Complaint category Banks

Indane (Indian Oil) — not refunding the full amount for a cancelled payment directly to my bank account

 sudharshan25 on Jul 7, 2019
Transaction id 191540058000010005318
Order number [protected]

I had made payment of rs.742.72 for a gas cylinder on indian oil website on 1st june 2019. I got an sms that the payment was canceled. When the delivery boy delivered the cylinder and asked for the amount, i paid him in cash and received the cylinder.

For my surprise after a few days, that amount was not returned back to my credit card and it was on my credit card bill. I contacted indian oil customer complaints number[protected] and raised a complaint with a complaint sr no - 1-[protected]
Complaint comments  Read comments Complaint category Government Organizations

Indian Oil Corporation [IOC] — petrol filled more than tank capacity

 Shubham96_ on Jul 5, 2019
Recently we filled our car petrol tank named duster which have tank capacity of 50 litres but the worker of petrol pump, sector 42c, chandigarh (Ashish petrol pump) have filled 60.93 litres at 10.04 pm today.
Already it had approx 10 litres in it before filling
I am giving you the receipt details for your information as follows-
Bill no.- 337400
Kindly please have a check and take some major actions and report us as soon as possible.
Hope to hear from you soon.
Thank you.
Contact us at -[protected] (Shubham goyal)
[protected] (Rajesh goyal)
Complaint comments  Read comments Complaint category Cars, Parts & Vehicles

Indian Oil Corporation [IOC] — gas cylinder not delivering if booked and paid online

 Rakesh Pallapotu on Jul 5, 2019
The distributor l v reddy gas service who deals in indane gas distribution in old bowenpally telangana, secunderabad is not delivering the gas cylinder if we book the cylinder and pay the money online. Even after repeated requests the agency people are not bothering to deliver the gas cylinder. This is the second time we are facing the problem. Will there be any solution?...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — gas connection got closed but deposit amount still not refunded

 Shyamla Kumari on Jul 5, 2019

I took gas connection one year back from "mourya teja indane gas agency" and due to some personal reasons i had to leave bangalore so i had to close the connection.

I requested for closing gas connection, in first week of may 2019 and they closed it and after checking for deposit amount for two gas cylinders they said that it will be refunded in 4 to 5 working days.
I waited but didn't get deposit amount back. I have called them more than 30 times to remind them that i have still not get deposit amount and everytime they give an excuse that it will get refunded...
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — non bothering of delivery of gas on Jul 5, 2019
Spurty gas agency located at alwal in hyderabad was not bothering about consumers problem, i transferred from shamshabad to alwal and submitted all necessary documents to management, they told everything fine, but iam unable to book gas and i again went to them, they told problem is rectified but still iam unable to book gas and the way of solving the issues from them is not up to the mark, plz take care of consumers and plz look in to my problem with consumer number [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — reimbursement of extra amount charged

 Sudheen3 on Jul 4, 2019
I had to pay cash for the gas booked online. I had paid the amount - Gas agency was Sheela Gas agency. Reference number for payment[protected] is the number of reference. Invoice number is 47828397. Inspite of payment of the money online around 634, I had to pay the cash in person when the person came home. Please ensure that the amount is refunded....
Complaint comments  Read comments Complaint category Utility Services

Indian Oil Corporation [IOC] — refer to my complaint I'd 2288380

 Keshavanand Tripathi on Jul 4, 2019
Reffer to my complaint i'd 2288380. Received an email saying

Dear indane customer,

We regret to inform you that due to some technical issue, your online payment of amount rs 675.50 made on[protected]:01:27 for lpg refills has failed. Your refund is being processed and will be credited in your bank account/card in 15 business days. Inconvenience caused to you is deeply case you have already received services against this online payment please ignore this communication.


Indane team
Amount not credited to my...
Complaint comments  Read comments Complaint category Banks

Indian Oil Corporation [IOC] — non receipt of gas cylinder

 Jaigopal Verma on Jul 3, 2019
Ndane — non receipt of gas cylinder

Jai gopal verma
Vpo meham distt rohtak haryana
Dear sir,
I am customer of indane gas holding facility of double barrel. My consumer no. Is cx23868648 my indane distributor is "meham chaubisi indane in
Meham distt rohtak haryana. I have made booking for refill on three times in this month of june 2019. I met with the gas agency officials and requested to deliver my gas cylinder but they paid no attention on my request... On 23/07/2019 i made a reminder about non delivery, there was voice message that last delivery...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — lpg refill booking

 Shailja Thapa on Jul 3, 2019
Since jan2019, gas cylinder weight is not upto the mark,
Also i booked last refil on saturday 29/jun/19, and received sms for cash memo generation as well delivery of the cylinder but no one has approached me yet for this delivery. It seems scam in distribution network
Gas agency - sodhi gas station, saket new delhi, 110030
My consumer no - [protected]...
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — cash refund

 abdul salam alavuddeen on Jul 3, 2019
I applied gas connection online from indane distributor rcb gas agencies kerala, pathanamthitta district, konni registration no : n181103117457121627185. What i ordered have been canceled by the problem of address. So for that reason i changed my address for the distributors and their reply was that they didnt recieve the cash in their account. The issue has been going on from novenber 24, its been nine months from now. I need the refund. The gas agency didnt get the money, so my question is where did the money go then? I need the response as soon possible....
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — parel (mumbai) petrol pump

 Kamlesh Dadlani on Jul 1, 2019
I filled rs.1000 worth petrol today (July 1, 2019) from indian oil petrol station in parel (Mumbai). But the petrol was heavily contaminated with large quantities of water. Immediately after filling the petrol, my car started vibrating and it broke down because of which i suffered immense agony through out the day (In addition to missing my office). I called a local mechanic who confirmed that there is heavy water content in my petrol.

I confronted the petrol pump owner (Mr. Alok, mobile - [protected]), he agreed there has been water contamination in petrol and he refunded rs.1000.
Complaint comments  Read comments Complaint category Gas Stations

Indian Oil Corporation [IOC] — burn of regulator

 AVANISH Kumar Tiwari on Jul 1, 2019
This is inform that yesterday we have face one incidence by fire on my gas cylinder due to regulator leakage issue and i have loss my regulator due to fire.
I have got replace a new regulator so this is free of cost or not...

Avanish kumar tiwari
Consumer no. [protected]
Address. Shiv ganesh nivas, near suman shilp apartment, parande nagar dighi, pune
Mo no [protected]...
Complaint comments  Read comments Complaint category House, Apartment Rental

Indian Oil Corporation [IOC] — discontinue gas connection

 Clip Support on Jul 1, 2019
Dear sir,

This is behalf of ms. Geeta devi. She got indane gas connection under the ujjawala yojana, she got 2-3 cylinder in starting of the cycle. After jan 2017 she is not getting any cylinder. She approached multiple time to the distributor to know the proper reason but the distributor give a one-word answer, your connection has been discontinued by indane. Now i come with you to re-activate my existing connection. Please help me.
The consumer no is [protected]....
Complaint comments  Read comments [2]Complaint category Food

Indian Oil Corporation [IOC] — online payment. money deducted but distributor again collected cash

 Sivaramakrishna P on Jun 30, 2019
This is regarding online payment issue. Even though amount got deducted but i have not received any confirmation from ioc. However distributor (Cauvery indane distributor, krishnarajapuram, bangalore - 560036) again collected money from me.
I had followed up with this agency for almost 15 times till date. But the manager is least bothered and everytime says the same story : we are looking in to it. Its more than 6 months. I am seriously fed up with this guy. His contact number : [protected]
Name : sivaramakrishna p
Indane consumer number : [protected]
Complaint comments  Read comments Complaint category Utility Services

Indane Gas — complaint

 जमाल अहमद on Jun 30, 2019
मैं प्रार्थी मेरा ग्राहक संख्या -CX 23529065 है मैंने इंडेन गैस सर्विस मुंगरा बादशाहपुर जिला -जौनपुर उ0 प्र0 के मोबाइल न0-[protected] पर दिनांक[protected] को अपना सिलेंडर बुक किया था जिसका कैश मेमो नम्बर -[protected] था परन्तु सिलेंडर को आज तक डिलीवरी नहीं किया गया...
Complaint comments  Read comments [1]Complaint category Gas Stations

Indian Oil Corporation [IOC] — payment for gas cylinder

 Lingaraj J on Jun 30, 2019
I have house hold gas cylinder on 25th june 2019 vide booking for con no cx21152194 is registered with ref no.703360 and payment has been done thru online for rs.753. Cylinder got delivered on 27th june 2019 cm no.[protected] however the delivery person had collected cash payment inspite of payment has been printed in the bill. I have been following up for the past 3day no response received. I would request to the inform the concern dealer (Shivshankar agency-porur-chennai) to return the amount - j. Lingaraj...
Complaint comments  Read comments [2]Complaint category Gas Stations

Indian Oil Corporation [IOC] — online payment made but refund not received

 Narayan Kundgolkar on Jun 29, 2019
Sir, my lpgid is :[protected], i have booked a cylinder on 16/06/2019 after booking the cylinder i have received a link through which i have made online payment on the same day. The amount of rs.742/- has been deducted from my debit card on the same day, but on 20/06/2019 when i received the cylinder i was asked to pay the full amount, i have visited the dealer m/s. Disha indane on 21/06/2019 and registered my complaint. But till today i. E. 29/06/2019 i have not received any refund of the amount. The amount was deducted and the statement i have received the following remarks pos:indian oil...
Complaint comments  Read comments Complaint category Other

Indian Oil Corporation [IOC] — my gas cylinder does not reach timily at my home every month...

 Aman Gabbar on Jun 29, 2019
Dear sir, i request to say that i m your consumer of indian gas from shuklaganj gas service, district unnao, state uttar pradesh.. My consumer no is 23751662 and also consumer name suresh kumar.. Sir every month i book my gas as home delivery but sir the shuklaganj gas service has not send my gas every month. When i reached there than the employee of shuklaganj gas service do bad behavior than me.. And also abuse me.. And send gas after 10 to 15 days and my gas end every month when the cylinder reached at my home.. So sir plz clear my complain...
Complaint comments  Read comments Complaint category Work at Home, Part Time Jobs

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