Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

Hello IRCTC, Look into my case where in one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands... What is this? My PNR is [protected]. I filed a TDR against this PNR as I didn't travel on that day. I filed TDR within the time limits ( I received a confirmation mail from [protected]@irctc.co.in stating the same). But your CS agent is stating that Railways has rejected the case stating that I didn't file TDR in the time limits (What is wrong here: Your mail or Railways). When I tried to contact your customer care for the same, one of your customer support persons disconnects call when he can't answer and the other says TDR problem resolution is not in our hands. Whom should be approached to solve this problem? As a ticket booking agent, is it not your responsibility to rectify the problem with the railways? What is the kind of Customer support team that you have? They are not bothered to listen to customer complaints. Rather their tone is so rude that a customer can't call the again. Please look into this major issue.

Dear sir, I have booked E-tickit for Pune to jaipur on 23 Dec 2014. Its Transaction ID no is [protected] Transaction date 23 Dec 2014. That time payment should dedected from my A/C, but not booked e-tickit . also not given PNR no.. So kindly request to that please refund my e-tickit amount Rs. 2585/- as soon as posible. Thanks with regards. Narayan singh Chauhan [protected]@gmail.com

Hello Sir, On 14-Dec-2014 05:05:32 HRS I filed a TDR for cancellation of ticket dated 14-Dec-2014 before 5 hrs. But still their is no refund for this. Please have a look on TDR details and let me know when should I get a refund of that. TDR Details Reason For TDR: Passenger Not Travelled. TDR Status: CR Registered Registration No: DCR201214W33257 TDR Zone: CENTRAL RAILWAY (CR) Cancellation ID: [protected] TDR Filing Date: 14-Dec-2014 05:05:32 HRS I have file TDR against this. Transaction Details PNR Number: [protected] Ticket Type: E-Ticket Transaction ID: [protected] Date of Journey: 14-Dec-2014 Boarding At: VARANASI JN (BSB) Resv Upto: MUMBAI CST (CSTM) Ticket Amount: 1785.0 Train No./ Name: 11094/MAHANAGARI EXP Please do the need full and let me know when I am going to get the amount.

Someone booked ticket giving reference of my cell no. upon intimating IRCTC to cancel the ticket they did not respond in positive way. Their careless attitude motivate people for bogus reservations. Please cancel the ticket PNR no. PNR:= [protected] The act is illegal and I have also submitted complaint in consumer forum. The respondents of IRCTC were Sonali Bansal and Amrit Pal Singh. If you do not cancel the ticket who used my cell no. I am definitely challenge it in consumer forums as case against IRCTC. This is for your kind information.

On[protected], i was booking my ticket from ndls to ghy on north east express. The transaction id is [protected]. The amount of 1893.92 is debited from my sbi account... I used my debit card on this transaction. Aftr debiting balance from my account.. It showed the message that the transaction is cancelled. Its emergency for me to book the ticket... Plz refund the amount as early as possible. Itz 25 hr left but yet refund didnot made.. I tried to contact with care or irctc and on customer enquiry but no one pick the call. Two tymes they rejected my call.. Plz refund it fast.

Respected sir, I did not give my pan card number anywhere irctc. But my pan card number and ask them to remove it so wrong irctc recorded. Name and address of the user wish to express my PAN card. Angakumar [protected] [protected]@yahoo.in

Hello IRCTC, I filed a TDR for my ticket - PNR [protected]. My reason is 'passenger not traveled' but after filing when I checked the reason has changed to 'party partially traveled'. The train has not even departed yet. And I filed this TDR 2 hours before departure timing. Please let me know how to go about this and how soon will I get my refund as I am not traveling on this ticket at all today.

Dear Sir, It is to your kind information that i forgot my user id if irctc and account, hence look into the mater seriously and kindly be inform me the user id through email to my email id ([protected]@gmail.com) at the earliest please, Regards, Priyanka V

I have a user id on irctc website 'shajanniji'. I tried to reset the password and even after entering the correct answer to the security question but still the website says the answer is incorrect. Please send the password reset link to my email. Thanks, Niji

I have booked my ticket vide IRCTC User ID - sug1502 Booking date [protected] Transaction ID: [protected] ticket details Passenger: Giri Pallavi /Age 21/Female PNR Number: [protected] Train : 12897 PDY- BBS Express Journey date[protected] Quota Tatkal. But the train was cancelled due to HUDHUD cyclone i suffered lot, any how i came VSKP by next day by another train. Due to Power cut and non availability of net near about 15 days at VSKP i could not cancel my ticekt or frame the TDR within the schedule time. after restoration of the power and net i was applied for cancellation through IRCTC in response to my message IRCTC given one ID for further correspondence i.e. [ IRCTC#545209] but till date there is no response or refund of my amount. As i am a student kindly request you to please consider my grievance and arrange for payment of my refund amount. with lots of hope and expect no further my again any plea you will take necessary action

While booking tatkal ticket through IRCTC I encountered an error "You are permitted only two ticket between 10 AM to 12 PM as per the IP address". I am a normal user of IRCTC & I haven't booked any tickets (normal or tatkal) in the past 15 days. I tried booking tatkal on very first attempt. Few days earlier also I have faced such issues that is something which is really unacceptable. I generally use my personal handset to book tatkal ticket. Log in ID : AKJMEHTA Kindly resolve this issue on priority.

Dear Sir/Madam, Please find the following details which is not following properly in YESHWANTPUR RAILWAY STATION & they are cheating customers during leaving their vehicles in parking area., 1. Demanding extra charges while recieving the vehicles after parking, 2. Parking reciept not provide while recieving vehicle. 3. Parking charges notice board / display board not mention in all the location. 4. Irrespectively behaviour to the customers the above said list are true & this is happening today morning while taking my vehicle i already registered the complaint Reg No:095922., kindly help to the public to avoid above said nuisance Thank you, Your's Faithfully Shankar GM

while booking tickets online the transaction got hanged after 3D pin secure id submitted amt debited from ICICI Bank Credit card through transaction authorisation number 699650 on 18.12.2014 for the value 191.24 ticket booked from madurai to chennai Ticket PNR number not generated and the amount got debited from my credit card to IRCTC pl look into this and get my amt credited back to my credit card

Dear sir/madam As per the complaint i forget my irctc login password. Kindly reset my password my name is kiran gurunath revanakar s/o gunrunath revanakar # 436 tejswinagar kalagatagi raod dharwad 580002 email ID [protected]@gmail.com Mb No [protected]

On 18 December-2014 morning @ 10.00AM, we had Login our IRCTC account for Tatkal Ticket Booking from Patna to Ahmedabad in Azimabad Exp. After feeding all details, while booking the message appears "YOU ARE PERMITTED ONLY 2 TATKAL TICKETS BETWEEN 10AM TO 12 PM PER IP ADDRESS" Whereas we have not booked any tickets from my IP address. There is no transparency in Indian Railways. Finally we didn't got tickets. Within 2-3 minutes after opening of tatkal booking all tickets has been sold out. How it is possible? Krishna

Narayanan Ramanujam <[protected]@gmail.com> 9:49 PM (4 hours ago) to ticketadmin Dear sir, Kind attn.TDR Team, Ref: Date of Booking 8/12/2014, D.O.Journey:10/12/2014 Ref:PNR Number [protected]/Cancellation Ref.No.[protected] dtd.10/12/2014. I had booked the Train Ticket from Chennai Central to Coimbatore thro.Kovai Super Past Express Train on 10/12/2014 but due to unavoidable circumstances I missed the train and I did not travel on that date.the same day I cancelled the Ticket.through TDR and got the Cancellation Ref.No..[protected] dtd.10/12/2014.But as off now I did not received the Cancellation Refund amount.till date.More over I have recd. the System generated mail dtd.16/12/2014 stated that the Refund amount was credited through opted payment gate way for Rs.90/=.But after verified My Bank Account Statement, since no such amount has been credited into my Account till date.Hence I request you to kindly credit the necessary Refund Amount at the earliest. Thanks and Regards, R.NARAYANAN 33(9) NAGESWARA COLONY, THIRUVALLUVAR STREET, VILLIVAKKAM, Chennai-49. Cell No.[protected].

This is reference with my below mentioned cancelled ticket [protected], as the ticket has been cancelled on the same day on 9th Dec, but still refund has not been transferred in my account yet. for complete details i confirmed with airline and irctc executive also. executive told me that your amount will disburse in your account till 12th dec. but this is 16th dec. please do the need ful.

Dear sir, i have booked a tatkal ticket using irctc. i have booked ticket on date 16/12/2014. i have to book ticket for 17/12/2014 instead of i got booked ticket for 18/12/2014 for ac-3tier. since the tatkal is not allowed for 2 days adwance booking. so how would i got booked for date 18/12/2014. Right now i have cancel the ticket and i want my money back. details are giver below irctc id- aakash9729 pnr no.-[protected] train no.- 18238 date of booking-16/12/2014 transaction id- [protected] journey- from bhopal to raipur plz reply me soon...

I had booked my season ticket for first class from Kalyan to Dadar on 17 Oct, 2014, as per following details: Name: Richa Sarode Ticket valid from 21 Oct 14 ID card no. 94JSAK105A STR No. : 9588B3I002 I have not received my pass till date. I have been constantly following up with irctc, and the email is just forwarded to the courier agency and there has not been any action till date. I even requested irctc to issue a duplicate pass, but the same was also not heard. I have been travelling with print out of ‘booking history’ from my irctc account and the email communication. Today it was very humiliating for me, when ticket checker asked me for the ticket and I showed her above documents. She still took me to Dadar office and the officers there were asking me only that what action I took if I did not receive my pass till date. It was too insulting for me despite of the fact that I have paid for my travel in advance to Indian railways. I am so embarrassed to take the same train tomorrow morning as all the passengers saw this, and would have thought as if I have been travelling without ticket all these days.

i[srikanth] have booked tickets for fours passengers from nellore to visakapatnam pnr no:-[protected] and also return jouney for same passengers from visakapatnam to nellore pnr no:-[protected] booked on 09Dec2014, time 14:47:08 HRS due to some reasons i cancelled the tickets on the date 11Dec2014, time 19:10:52 HRS but money was not refund to my account still now so, please refund the money as soon as possible