Indian Railway Catering & Tourism Corporation [IRCTC] Complaints & Reviews

To administrative officer, sir, i want to state that comessum situated on plaform no 1 in old delhi station is charging more than maximum retail price.i order for veg nawabi briyani .it was written on price board 68.00 rs, but they took 74.00 rs and tax extra.all total i paid 85.00 rs .i have copy cash bill. 2nd thing food was foul in smell.worst ever food i took in any railway station.when i told about food .manager told its take away outlet so we are serving such type of food.i was surprised and felt cheated from both side. i m writing a leter to ministry of railway about this corruption. truely speaking i was feeling helpless about it when manager gave me lame exuse. i m also posting on social media, so that every individual should know abut corruption in irctc.

Today I was booking online ticket for 28 Nov by train no.13151 from Bareilly (BE) to Saharanpur (SRE). An amount of Rs2063 has been withdrawn from my actt but no ticket generated.Please generate the ticket immediately as i have to go out of station. Thanking You Name-Ashish Arora Ph.Number-[protected] E-mail id-vinayak.[protected]@gmail.com Date-27th November'2014.

Sir, If I am booked through INTERNET one retiring room at any station at early morning 04:00 Hrs. As per IRCTC rule checkout time is every day 06:00 clock. I have to vacate the room before 06:00 clock or extend. This is very difficult to manage. Pl take serious matter. Otherwise no one will come to your retiring room. This is too much. Sir, please revise the rules and regulations. WE ARE WITH YOU Venu Mobile [protected] email ID [protected]@gmail.com

Dear sir, I am ARVIND Shukla, i traveling LTT TO GORAKHPUR bu train no. 11015 kushi nagar exp. on 27-11-4 By sleeper Coach, I am buy more then five eating item by pantry boy all item charge extra money from MRP. I am telling you why charge extra money he is sayings always charge extra money in the train from MRP. Passengers is facing this problem. Regards, ARVIND

Today I was booking online ticket for 28 Nov by train no.13151 from Bareilly (BE) to Saharanpur (SRE). An amount of Rs2063 has been withdrawn from my actt but no ticket generated.Please generate the ticket immediately as i have to go out of station. Thanking You Name-Ashish Arora Ph.Number-[protected] E-mail id-vinayak.[protected]@gmail.com Date-27th November'2014

Hi I have filed a TDR Registration No: CNR211014W43443 against PNR [protected] on 15th October, 2014. The reason for filing TDR was "Passenger Not Travelled Due To Ticket In RAC After Chart Preparation". After more than a month the IRCTC has Repudiate TDR and mentioned reason "As per chart, passenger has travelled". IT IS A COMPLETE NONSENSE. If IRCTC agent is bit educated then I'd request to please have a look on my Booking details. I have booked next ticket for 19th October (PNR [protected]), train number-12409 and returned back by that train. So how its possible to travel on 15th October as the status updated by TTE was completely incorrect. The TTE must have sold that RAC seat and updated chart for my ticket. The worst part is there is no any dedicated line on customer support for such disputes. TDR Zone: NORTHERN RAILWAY (NR) Arish khan ([protected])

Dear Sir As per your policy, if E-ticket is not confirmed than the ticket amount by deducting some transaction charges will refund to the same bank account. I have booked ticket from my IRCTC ID ashu_iert" but ticket was not confirmed and I got the message in my mobile regarding the status of my PNR no i.e RAC . i file TDR with region passenger not travelled due to status of PNR is RAC after preparation of chart .On 21 I received a mail from IRCTC in which they are saying my TDR application is rejected since no remark available in chart . Please do the needful for the same and let by refund. Thanks & Regards, Ashutosh Tiwari..

Dear Sir/Mam, As per your policy, if E-ticket is not confirmed than the ticket amount by deducting some transaction charges will refund to the same bank account. I have booked ticket from my IRCTC ID "kamal_sub1" but ticket was not confirmed and I got the message in my mobile regarding cancellation and also refund of Rs.1170 to my bank account but it has not been credited yet Please do the needful for the same and let by refund. Thanks & Regards, Kamal Subedi

I WANTED TO BOOK A TICKET FROM BANGALORE TO CHENNAI FOR JOURNEY ON[protected]. AFTER PAYMENT WAS MADE THROUGH HDFC BANK DEBIT CARD, NO TICKET WAS ISSUED.DEBIT FOR RS 697.47 WAS MADE ATIRCTC 12027 ON[protected]:09-38-13.TICKET WAS BY TRAIN NO:12608/LALBAGH EXP. KINDLY DO THE NEEDFUL TO REFUND THE AMOUNT.

i have booked ticket from irctc online booking service but i did not get pnr or ticket no. but transaction is successfully done and amount of 591 is debited from my account all details of booked ticket history is given below. Transaction ID: [protected] PNR No: Train No./Name: 12136 / NAGPUR PUNE EXP Date of Journey: 26-Nov-2014 Date Of Boarding: 26-Nov-2014 Class: SLEEPER CLASS (SL) From: NAGPUR (NGP) To: PUNE JN (PUNE) Boarding: NAGPUR (NGP) Resv Upto: PUNE JN (PUNE) Quota: TATKAL (CK) Ticket Type: E-Ticket 1 Waqar Hussain [protected] [protected]@gmail.com please refund my amount as early as possible

I filed a TDR as my parents had not travelled on the ticket. Please see below. But the status shown as "CR Repudiated". Kindly help. [protected][protected][protected][protected][protected][protected][protected] TDR Transactions Details Transaction ID: [protected] Train No./ Name: 14208/PADMAVAT EXPRES PNR Number: [protected] Date of Journey: 13-Nov-2014 Date Of Boarding: 13-Nov-2014 Date of Booking: 25-Oct-2014 From: GHAZIABAD (GZB) To: LUCKNOW NR (LKO) Boarding At: GHAZIABAD (GZB) Resv Upto: LUCKNOW NR (LKO) Quota: GENERAL (GN) Class: THIRD AC (3A) Ticket Amount: 840.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No R K TEWARI 72 Male CNF B2 45 USHA TEWARI 62 Female CNF B2 48 TDR Details Reason For TDR: Passenger Not Travelled. TDR Filing Date: 18-Nov-2014 04:21:44 HRS TDR Status: CR Repudiate Cancellation ID: [protected] TDR Zone: NORTHERN RAILWAY (NR) Reason for TDR Registration Failed: Invalid TDR Timestmap : CNF

at 04:58 hrs a flight ticket was booked for del-bom on ai663/25nov (std0800 ) but surprisingly the final print of the ticket comes out to be of ai863/25nov 1800 dep and 2010 arrival at Bombay. when trying to cancel the ticket unfortunately the irctc site says system under maintenance since 2345hrs from 24th nov14 till 25th nov14 upto 0530hrs. Here my wrong ticket was issues with a deduction of Rs8822.00 plus due to emergency i have to contact AI customer care where they fined me 1580 rupees to change the time. Not to forget all my tiredless follow ups with the customer care team and a hurry to the Igi airport to pay the fee on the given time. also wondering how a ticket could get generate when there was a maintenance from 2345 to 0530.

SIR, I CANCEALED MY E- TICKET HAVING PNR NO.[protected], JOURNEY DATE 21 NOV 14, TRAIN NO.12481 ALREADY BEFORE FOUR HOURS.BUT 50% OF THE AMOUNT WAS CUT INSTEAD OF 25% AND I GOT THE SMS OF REFUND OF RS.620/- AT 0826HRS, SCHLD DEP OF TRAIN WAS 1310HRS.KINDLY REFUND THE SAME

IRCTC #558735 My id is registered on IRCTC flights by name mkomte50. I want to use IRCTC Trains option. I am not able to update my details in system Please update my office address in the system. I am getting error while updating. I have sent more than 20 emails to [protected]@irctc.co.in My issue is still not resolved. Regards Subodh Komte Email Id: subodh.[protected]@gmail.com [protected]

Dear Sir, I filed TDR on 2nd Aug 2014 for Train No./ Name: 12151/SAMARSATA EXP PNR no [protected] as train was late more then 3 hrs. I spoke to customer care but they told railways has not verified. So as it will be done fare will be return to my account. Sir, requesting to verify and refund as this case is almost more then 3 months. Details below:- TDR Transactions Details Transaction ID: [protected] Train No./ Name: 12151/SAMARSATA EXP PNR Number: [protected] Date of Journey: 01-Aug-2014 Date Of Boarding: 01-Aug-2014 Date of Booking: 28-Jul-2014 From: ROURKELA (ROU) To: HOWRAH JN (HWH) Boarding At: ROURKELA (ROU) Resv Upto: HOWRAH JN (HWH) Quota: GENERAL (GN) Class: SECOND AC (2A) Ticket Amount: 5020.0 Ticket Type: E-Ticket Passengers Details Name Age Gender Status Coach ID Berth No/ WL No A ADHIKARY 38 Male CNF A2 42 S KHAN 37 Male CNF A2 38 P MISHRA 37 Male CNF A2 30 K LATH 38 Male CNF A2 40 TDR Details Reason For TDR: Train Late More Than Three Hours and Passenger Not Travelled. TDR Filing Date: 02-Aug-2014 01:33:26 HRS TDR Status: CR Registered Cancellation ID: [protected] TDR Zone: SOUTH EASTERN RAILWAY (SE) Registration No: BSE060814W04203 Please do the needful at earliest, Regards, Amlan Adhikary +91-[protected] Replied got from tdrprocess tdrprocess To me 11 Nov Dear customer, Kindly note that your refund case of PNR No. [protected] is being dealt by CCM/NR Railway.As per the policy framed by Railway Board, refund is processed by the Zonal Railway under whose jurisdiction destination station of the train falls. IRCTC only provides access to Railway Passenger Reservation system through its server & Internet connectivity to book the ticket through it. Railway & IRCTC are different entities. TDR’s filed by the customers are directly dealt by the concerned Railway for decision. IRCTC has no role in deciding the refund. On receipt of refund amount from the Railways, it is credited to the User’s account through same payment gateway which was used while making booking. Regards, Executive/Refunds/IRCTC [protected]@irctc.co.in Show message history

On 22 November 2014 we bought 3 tickets from one of the JTBS ticket counter at the Kozhikode railway station. It was for the journey from Kozhikode to thrissur. (Ticket no.[protected] The ticket cost us Rs.168. I paid Rs.200 and got only Rs.22 in return. When we found out that I went back and asked her about that. But her behaviour was rash. Not only did she return our money but insulted us in front other customers. Its not about the money we are concerned but her behaviour. We don't think that any public servant should behave in this way to a customer.It was very upsetting. Expecting a response regarding this..

Hi, I had booked my ticket from Secunderabad to Mumbai, and booked another ticket for my younger brother from Pune to Mumbai in the same train 18519/Visakhapatnam-Mumbai Express. Both the tickets were of AC II class. The PNR for both the tickets are PNR [protected] and [protected]. Issue - When I reached the station on my travel date, I was informed by the staff at the station that train has been cancelled due to cyclone and when asked about refund of money, they told that it will be refunded automatically directly in your account since your ticket was booked online. The very next day I had to reach Mumbai anyhow, since my next train for Allahabad was from there. So I made alternative arrangement for myself and my younger brother and managed to reach Mumbai to catch my next train. Now, its been a month and I have not received my refund yet. I mailed to IRCTC care and when couldn't get the proper reply from them after waiting for about 10 days, I wrote to AGM and DGM at the below mentioned email IDs- [protected]@sr.railnet.gov.in [protected]@sr.railnet.gov.in. And I got a reply from B.NAGESWARA RAO, Joint Director, Public Grievances, General Manager's Office, Southern Railway, Park Town, Chennai - 600 003 in which he directed IRCTC to look into the matter and gave folio number for this complaint as G.50/PG/WC/[protected]/626. But I did not get any proper reply and was asked to contact officials in Mumbai. I am now very frustrated with the behaviour of IRCTC customer care and other staffs and it seems they don't care for their senior officer like Joint Director and AGM, so where comes the common man. They just don't seem responsible towards their duty of proper communication and other processes required at their level. Now it is my request to Consumer Department to look into the matter and do the needful as I am really fed up of chasing them for my refund. And since the ticket was booked using credit card I bear extra cost and because of non refund I am paying interest on my credit limit hence, I ask for refund of not just the ticket amount but Rs. 10, 000 as minimum for all this pain and loss of my time. Thanks, Prashant

I had booked retiring room on dated 10/11/14. My Pnr no. Is - [protected] and my train no. Is- 13483.on arrival date when I asked for booking the authority told me the room is not vacant and you have no booking . when I show all details of my booking and my paid slip and my confirmation of the booking message the authority told me there is server problem from Delhi and then can't allotted me room . when I told them this is wrong and I wI'll take action they misbehave with me and told me wherever Iwant to complaint I am free to go. I lodge complain in S.M office and when I tried to file complaint in CRPF they refuse to lodge complaint. I want judgement and strict action against these misbehave and irresponsibility. Thanks with regards Sneha

I booked a Premium special train ticket on IRCTC on Dated 22-Nov-2014 (From Bangalore YesvantpurJunction to Bhubaneswar). After payment, HTTP 404 error found. I did not get any SMS and Email notification from IRCTC so I thought transaction was cancelled. I waited for 5 minutes After 5 minutes I logged once again IRCTC and checked for booked ticket history and found no record so book the ticket once again. This time transaction successful and got Email notification. But surprised to get the email notification of old transaction. As it is Premium special train so I unable to cancel the ticket. This problem is happened due to IRCTC web site. Not showing history properly. So I request you cancel one ticket and refund the money to my account as earliest.

Dear sir/madam, I am regular visitor at the site of IRCTC for booking of rail tickets. I face multiple problems from the site. But the with-drawl of money from my bank account without any authorization and without any transaction is very painful. The details of the money debited is date-November 10, 2014 description- DIFF141008IRCTC transaction id-S50454467 amount-2.99 date- November 20, 2014 description- DIFF141103IRCTC transaction id- S59858681 amount-4.07date- November 20, 2014 description- DIFF141103IRCTC transaction id- S59858681 amount-3.73please solve this problem as soon as possible.ACCOUNT NAME- BISWAJIT JANAemail. biswajit.[protected]@gmail.com