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Indian Railways Complaints & Reviews

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Updated: Jan 16, 2026
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E
Experimental Masti
May 31, 2022
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I have to travel to kanpur from bareilly but the train named ASR CNB SF has not started till yet from amritsar and it had been more than 3 hours till now. I have my exam in Kanpur and there is such a delay and negligience from the train. Hope the authorities will see in this matter.
Indian Railways customer support has been notified about the posted complaint.
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    S
    SM islam
    from Mumbai, Maharashtra
    May 27, 2022
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    01020_Mumbai LTT AC SF Special, B1
    Seat 47-48
    Charging point is not working
    Indian Railways customer support has been notified about the posted complaint.
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      M
      Mani1607
      from Patna, Bihar
      May 26, 2022
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      Name- Manisha sharma
      Seat- 64, B10
      There is no electricity in the electricity board since a few hours. Kindly resolve.
      Indian Railways customer support has been notified about the posted complaint.
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        V
        Vikas@72533
        May 25, 2022
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        11071 S5 seat no. 41 full coach charging point is not working it was start for sometime then again off. Please fix it ASAP
        Indian Railways customer support has been notified about the posted complaint.
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          A
          Avinash Ashok Bhatia
          May 24, 2022
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          Issue Description:

          PNR# [protected]

          Booked for Bhopal to Amritsar on 31st Mar 2022 for travel dated 29th April 2022 at 6:05 AM

          Amount Paid: INR 10, 500/- for 5 Adults and 1 Infant

          Received message for train got cancelled on 23rd April 2022 at 3:16 PM (Refer attached)

          Booked alternative trains as I had to travel to destination.

          Received message for restoration of train that was cancelled earlier on 27th April 2022 at 1:44 PM (Refer attached) - i.e. before 40 hours of journey date of 29th April '22 6:00 AM.

          Sent mail to etickets for filing TDR on Apr 27, 2022 at 4:27 PM - i.e. 37.5 hours before journey date of 29th April '22 6:00 AM

          With multiple communications and requests, care and etickets team filled the Backdated TDR on May 6, 2022 at 5:09 AM with TDR date as 29th April '22 2:05 AM (4 hours before journey date)

          Received TDR Refund of INR 5250 i.e. 50% on 23rd May '22

          Since this is an inefficiency of Indian railways, I should get a full refund of INR 10, 500 instead of 50%.
          Indian Railways customer support has been notified about the posted complaint.
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            S
            Sameet Mulik
            May 23, 2022
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            I did a recharge of Rs. 2000 in my UTS walled to book a monthly pass which is still pending it has been more than 4 hrs however the amount is still not reflecting in my UTS account
            Indian Railways customer support has been notified about the posted complaint.
            I transferred money to my wallet on 28th September 2022 but it's still not credited in my wallet. In my bank account it is debited. Pl resolve it urgently. Due to this inconvenience service i could not purchased season ticket by using this app. I purchased it on window as no option and wast of paper
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              J
              jyoti prasanna sarkar
              May 23, 2022
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              I am in a train 13413 at B2 seat no. 25, 26, 27, 29. I found that my black colour trolly bag hav theft.
              Indian Railways customer support has been notified about the posted complaint.
              Sir my name is sunny and i am in mahananda exp. No 15484 in coach s5 at seat no 78.Train was started from its originating station delhi and still toilet is not clean
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                A
                Arshdeep Singh555555555555555555555555
                May 21, 2022
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                I want to request that Railway recently closed Gahandran railway station on Ludhiana Lohian khas line. This station is dependent by villagers and workers of other villagers who depend by Lohian Khas Ludhiana Train to go to work in Ludhiana. I also want to request a round of train on this train in evening which will help villagers to go back to home from there work. Please accept my request and open these station soon.
                Indian Railways customer support has been notified about the posted complaint.
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                  V
                  Varsha Gokhale
                  May 21, 2022
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                  PNR-[protected]
                  Trn:12401
                  Dt:20-05-22
                  Frm NZM to DDN
                  Cls:3A
                  Indian Railways customer support has been notified about the posted complaint.
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                    K
                    Khem5555
                    from Sujangarh, Rajasthan
                    May 20, 2022
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                    PNR NO. [protected] TRAIN NO. 14712 dated[protected] को मेरी यात्रा थी मेरी टिकट विंडो से ली हुई थी लेकिन विंडो टिकट मे वेटिंग के बावजूद रेलवे के नियामनुसार कोच मे वेटिंग टिकट वाला यात्री ट्रेवल कर सकता है लेकिन मुझे टी टी महोदय ने 3Ac कोच मे यात्रा नहीं करने दी इसके कारण मेरी ट्रैन मिस हो गयी और फिर मे विंडो पर टिकट कैंसिल करवाने के लिए गया तो कहा गया की इसका रिफंड नहीं हो सकता
                    अब मे क्या करू
                    इसके लिए मे मानसिक रूप से पीड़ित भी हुआ और इसी मे मेरी फॅमिली साथ मे थी
                    किरपा करके मुझे मेरा हर्जाना दिलाने का कष्ट करें
                    Indian Railways customer support has been notified about the posted complaint.
                    May 20, 2022
                    Updated by Khem5555
                    PNR NO. [protected] TRAIN NO. 14712 dated[protected] को मेरी यात्रा थी मेरी टिकट विंडो से ली हुई थी लेकिन विंडो टिकट मे वेटिंग के बावजूद रेलवे के नियामनुसार कोच मे वेटिंग टिकट वाला यात्री ट्रेवल कर सकता है लेकिन मुझे टी टी महोदय ने 3Ac कोच मे यात्रा नहीं करने दी इसके कारण मेरी ट्रैन मिस हो गयी और फिर मे विंडो पर टिकट कैंसिल करवाने के लिए गया तो कहा गया की इसका रिफंड नहीं हो सकता
                    अब मे क्या करू
                    इसके लिए मे मानसिक रूप से पीड़ित भी हुआ और इसी मे मेरी फॅमिली साथ मे थी
                    किरपा करके मुझे मेरा हर्जाना दिलाने का कष्ट करें
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                      L
                      Luthria Girdhari B
                      May 18, 2022
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                      Address: Mayur Villa, Anandrao Devale Road, Juhu,, 400049
                      Website: www.artofselfhealing.in

                      DHANMAYAKAMI WAS ISSUED A TICKET PNR [protected] TRN 19-05-22 SCHpDEP:00:5hw15, SL, NJP-LTT by Indian Railways. The Ticket was posted to her by Speed Post from Mumbai, Though the NILGIRI P O has recived it on 14/5 but they have not delivered it. She has to catch the train on 18/05/22 late night- Early Morning 0-55 on 19/05/22. She is an illiterate lady and is not being issued a duplicate ticket even by paying half the fare. COULD THE RAILWAY AUTHORITIES HELP HER IN THIS EMERGENCY/
                      Indian Railways customer support has been notified about the posted complaint.
                      I hope she will get assistance from the Station Master of NJP today before boarding. She is an illiterate lady. Requst Very Urgent help.
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                        T
                        tilakg
                        from DELHI, Delhi
                        May 18, 2022
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                        Address: AJ-58C,SHALIMAR BAGH, DELHI-110088, Mobile- 9818702238

                        My name is Tilak Raj Goyal. I was travelling with my three family members on 16th May 2022 in Train Number -12266/DEE DURONTO EX /Birth B3/65, 66, 68, 69 from Jammu Tawi to Sarai Rohilla, Delhi. We boarded the train at 7.00 p.m on 16.05.22 at Jammu. Train left Jammu station at 7. 18 P.M. When the train reached at Sarai Rohilla at 4.45 A.M on 17.05.22, we found that one of our bag is missing. I contacted the incharge and apprised him about the theft in the running train. We searched the entire coach but could not fond our missing bag. This is very unfortunate that after having so many good statements from the Govt that Indian Railway is now very safe in all resect, we are still facing such type of incidents. We innocent people again loose faith in our system after facing such type of incidents.

                        So please take action on my complaint and let me know if anybody found it.
                        Thanks & Regards
                        Indian Railways customer support has been notified about the posted complaint.
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                          S
                          suresh
                          from Sikar, Rajasthan
                          May 18, 2022
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                          Dear Sir
                          I'm in the train jodhpur to af. howroh.
                          PNR-[protected]
                          Trn:12308
                          Dt:17-05-22
                          Frm JU to AF
                          Cls:2A
                          P1-HA1, 1
                          P2-NOSB, 0
                          Chart Prepared

                          I'm surprised after boarding in the train
                          As I come to know by attendant and t.c
                          Said no blanket and bedsheets will be supplies. I have small daughter who caught cold eassily n I'm also patient of fever.
                          Also I. Check online on railway portal msg sended by 139 irctc, list of train who provied pillow and blankets in the train

                          Now pls slove my problem how I can travel to my destination in night without faciltity

                          Seeking for cooperation in few hours

                          Deepti
                          Wo sudarshan
                          Indian Railways customer support has been notified about the posted complaint.
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                            9
                            9989652145
                            May 17, 2022
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                            Dear Chief commercial manager( Passenger services)

                            We booked tickets from Secunderabad to tirupathi in IRCTC portal to 3 persons. Two of them are senior citizens. But all 3 are alloted upper berths.

                            How could Railways do this?

                            Such logics would scare people from availing railway services and go for other options. Could you please check below PNR and allot lower berth to elderly.

                            PNR: [protected]
                            Train: Rayalaseema Exp: 12794
                            Journey date: 02/06/2022

                            Could you please help us
                            Thanks in adavance
                            Indian Railways customer support has been notified about the posted complaint.
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                              5
                              538 Pragya Singhvi
                              May 17, 2022
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                              Address: Goregaon West

                              I was in Jodhpur Bandra Train - Suryanagri
                              I had one cloth bag in which I had 2 bikaji packets -2 tiffin- a packet of methi
                              And i was in B2 compartment seat number 1
                              so if you find this luggage please contact
                              Indian Railways customer support has been notified about the posted complaint.
                              May 17, 2022
                              Updated by 538 Pragya Singhvi
                              I was returning from Falna station and I got down at borivali station
                              On 17 th May 2022
                              at 10:30 pm
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                                A
                                Amol Helgaonkar
                                May 15, 2022
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                                Myself amol Helgaonkar ([protected])

                                Travelling from Mumbai to Hyderabad by Hyderabad express (Train No. 17031) dated 15/05/2022.

                                My PNR no. [protected]
                                Seat No. S5/71 - RAC

                                I observed, Ticket Checker (TC) not visited to my boogie from traveling hours upto almost 7 Hrs from the train start time.
                                Hence I started searching the TC .
                                I found him in AC coach seating with AC coach TC.
                                I asked him, why are you not visited to S5, he replied, we having less manpower and I am going to see only three boogies but I will see 4 boogies.
                                Then I asked who will clear the RAC, he told he can't help me in this.
                                There is no another TC to take care of remaining boogies and he will not go beyond S1 to S4 boogies.
                                I have seen, lots of without tickets peoples coming inside the train and if vacant seat is available, they are capturing. But due to lack of present of TC we as a RAC waiting candidates are foolishly watching this drama and fights.
                                My question is,
                                1) why TC not visiting the boogie atleast one time?
                                2) Non- AC boogies TC having limit of checking boogies?
                                3) who will take care of RAC passangers.
                                4) new peoples coming and then they are fighting with the seat occupied passangers, who will guide them?
                                5) why non - AC boogie TC Seating in AC boogie, if need how will we find him and where to search? Why there is no any specified place to seat?
                                6) why less staff of TCs in the train?
                                Indian Railways customer support has been notified about the posted complaint.
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                                  P
                                  pritesh rao khayra
                                  May 14, 2022
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                                  Sir
                                  I am travelling through train number 12808 Coach number S5 Berth number 40..My PNR number is [protected]... The charging point is not working.. Not only mine but i can also see somw of the points of other passengers also not working.. Please make it right Thankyou
                                  Indian Railways customer support has been notified about the posted complaint.
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                                    Dr. Paul Rosario (Ph.D.)
                                    from Mumbai, Maharashtra
                                    May 12, 2022
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                                    This incident took place on 11th May, 2022 at 18:20 hrs. Flying Ranee Ex Andheri to Valsad in First Double Decker GENERAL Coach (Upper Deck) from Engine. That evening my elder Son and Wife (Both having Surat Churchgate Railway Superfast Passes) were seated in the Flying Ranee train (Ex-Andheri) and these group of 3-4 Male Pass Holders who alight at Palghar - forcibly bully passengers upon boarding the coach Ex-Andheri to standup and give them place to sit since they (Bullies') are regular daily traveler's. Both my Elder Son (21 years) and Wife (49 years) avoided any altercation and gave away their seats away and stood right up to Palghar. I boarded the train at Dahanu for Valsad - By then, the Palghar Bullies alighted. How can I safe guard the interest of my Wife, Son and other genuine co-passengers from such bullies'?

                                    Solution: Indian Railways must keep GRP in Civil Clothes as Train Wardens in these long distances train so that such bullies are kept in check by getting them apprehended at the scene of the crime in real time and also given a proper deterrent warning so as to not repeat such an offence in future. This would suffice to deter any further Bullying and also instill a sense of security in the minds of the Passengers.

                                    Looking forward to some meaningful change,

                                    Dr. P. S. Rosario
                                    ID: B1F3BYG4H6
                                    Indian Railways customer support has been notified about the posted complaint.
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                                      P
                                      Passenger786
                                      May 12, 2022
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                                      Address: Gurgaon Railway station

                                      I booked a reservation in D1 coach of train number 22482 (Delhi Jodhpur superfast express), but the people are treating the coach as unreserved and the coach is fully packed. The Indian Railway is charging us extra cost for seat bookings. If railway is treating those as non-reserved then they should stop the bookings on portal.
                                      Whole coach was un hygienic.
                                      Indian Railways is responsible for providing proper service to the passengers if not then they should stop robbing the passengers who are making reservations online.
                                      Indian Railways customer support has been notified about the posted complaint.
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                                        U
                                        Umesh B Phatak
                                        from Bengaluru, Karnataka
                                        May 11, 2022
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                                        I traveled from Bangaluru to Belgavi in Karnataka State on 7th and 8th May 2022 by Bangaluru-Belgavi night super fast express. Ticket checker did not come and check ticket. I had cancelled one ticket of one of my family member which was vacant, not allotted to anybody. I noticed one couple occupied canceled upper berth. It was quite evident that they did not have ticket. I am raising this complaint as tax payer's money is being misused and being enjoyed by those do not contribute to country. Please take appropriate action to stop ticket less travelers.
                                        Indian Railways customer support has been notified about the posted complaint.
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