Indian Railways — cancellation of e ticket solution not provided

Pnr [protected] - train ticket booking confirmation
[protected]@railyatri.in apr 22
To me
Railyatri
Thank you for booking your ticket on railyatri platform through an authorized agent. Your e-ticket was booked by an authorized agent deepak suri pnr for your train ticket is [protected]
Note - please send a copy of your id proof (Voter id, aadhar card, driving license) to the agent directly at [protected]@gmail.com.
Best,
Team railyatri

[protected]@railyatri.in
Apr 22
To me

This is a system generated mail. Please do not reply to this email id. If you have a query or need any clarification you may:
(1) call our 24-hour customer care or
(2) email us [protected]@irctc.co.in

Ticket confirmation
Irctc

Dear customer,

Congratulations! Thank you for using irctcs online rail reservation facility. Your e-ticket has been booked through irctc user id: wiftspl00083 and the details are indicated below.

Please take a screenshot of ers i. E. Virtual reservation message (Vrm) of your ticket from your booked tickets history page. You have to carry this vrm or sms send to you along with any one from the listed identity cards (Voter identity card / passport / pan card / driving license / photo id card issued by central / state govt / student identity card with photograph issued by recognized school or college for their students / nationalised bank passbook with photograph / credit cards issued by banks with laminated photograph) during train journey in original. Both these i. E sms or vrm & original id will be examined by ticket checking staff on stations/trains for verification purpose.

Ticket details
Transaction id : [protected] pnr no. : [protected] train no. / name : 19614 / asr aii exp
Date of booking : 22-apr-2018 class : third ac quota : general
Date of journey : 11-may-2018 from : sag to : jp
Boarding at : sag date of boarding : 11-may-2018 reservation up to : jp
Scheduled departure : 21:54 hrs

Passenger details
Sl. No. Name age gender status coach seat / berth / wl no
1 sanjiv sharma 56 male rlwl 5
2 suman sharma 54 female rlwl 6

Fare details
Distance : 500 km
Ticket fare : rs. 1530.00
Service charge (Inclusive of gst) : rs. 0.00
Total fare : rs. 1530.00 *#
* payment gateway charges as applicable.
# agent charges as applicable, if any.

Irctc sbi platinum credit card: book free train tickets using reward points on www.irctc.co.in apply now
Enjoy zero payment gateway charge
For cancellation of your ticket, please log in to your account, select the pnr you wish to cancel and cancel your ticket online. Cancellation of your e-ticket is possible only on the website www.irctc.co.in, and is not possible on prs counters.

You can cancel any of the passenger names from the list of passengers on this ticket without affecting the ticket as a whole.

Cancellation of e-tickets

(1) e-ticket can be cancelled online till preparation of charts (Which is normally 4 to 6 hours before the scheduled departure of the train from the originating stations. (For trains starting up to 12 noon the chart preparation is usually done on the previous night) or 4 hours before the scheduled departure of boarding the train in case of confirmed ticket or 30 minutes before the scheduled departure of boarding the train in case of rac/wl whichever is earlier. If by any reason you are unable to cancel your ticket on the website till the time of charting please mail to [protected]@irctc.co.in. User can check their refund status online by clicking "refund status" link after logging in. All refund will be processed as per extent railway refund rules. Please refer refund rules here.

(2) after preparation of charts, the user shall have to file online tdr for claiming refund. Irctc forward the case to concerned zonal railway on the basis of customer request through edr and enhance coaching refund system. The refund case will be decided by railways. The tdr can be filed by the same user who books the ticket. After receipt of the refund amount from railway, it shall be credited only in the same account through which booking was made through opted payment gateway. If by any reason you are unable to file tdr through website please mail to [protected]@irctc.co.in. User can check tdr/refund status through tdr history. All refund will be process as per extent railway refund rules. Please refer refund rules here.

(3) any refund amount will be credited only in the same account through booking was made by user. Customer is advised not to close that account so that refund amount will be credited back.

Now user can change boarding station from irctc's website. To change boarding station please log into irctc website then go to book ticket history page then select the pnr and choose new boarding station.

To view the guidelines for changing boarding station please click here

For change in name customer can now approach the nearest railway reservation office with electronic reservation slip print out and photo identity proof mentioned in the electronic reservation slip at least 24 hours before the scheduled departure of train as per existing railway rules.

Once you have cancelled your ticket, the fresh details and changes made by you will be available on the cancelled e-tickets history (As a link to site). The refund amount due to you after cancellation will be credited back to the same account which you had used for booking the ticket.

Passengers are advised not to carry inflammable/dangerous/explosive articles as part of their luggage and also to desist from smoking in the trains.

For any further assistance, please contact us at 24*7 hrs.
Customer support at[protected],[protected] or mail us at [protected]@irctc.co.in.

Just dial 139 from your landline, mobile & cdma phones for railway enquiries.

To book and get food delivered on your train berth, please call irctc toll free no. 1323 or log in at www.ecatering.irctc.co.in

* information *

For any enquiries or information regarding your transaction with irctc, do not provide your credit/debit card details by any means to irctc. All your queries can be replied on the basis of 15 digit irctc transaction id/ 10 digit pnr no./ user id. Irctc does not store the credit/ debit card information in any form during the transaction.

*

Please don't print unless extremely necessary.

Warm regards,
Customer care
Internet ticketing
Irctc

Sanjiv sharma
1:16 pm (1 hour ago)
To etickets, care
Dear sir,

Please refer trailing mail i need your help that on 22-apr-2018 i booked the ticket from sangrur to jaipur with pnr no [protected] for journey dated 11-may-2018 with return journey booking with pnr no [protected] from jaipur to ambala cantt for journey dated 13-may-2018.

Due to unavoidable circumstances i am unable to perform journey on[protected] so i wants to cancel the tickets with pnr no [protected]
For journey dated[protected] with pnr no [protected] i wants to cancel the ticket of co passanger.

I tried to cancel the same at www.railyatri.in but failed to do so as the site ask for order no which i does not have,

Kindly help me

Regards

Sanjiv sharma
General manager
Malwa gramin bank
(Sponsored by state bank of india)
Head office
Sangrur (Pb)
[protected]

Etickets 1:22 pm (1 hour ago)
Dear customer, pnr no [protected] [protected] please confirm whether you want t...

Sanjiv sharma 1:28 pm (1 hour ago)
Sir, i want it cancelled but my problem is that my email id mentioned in my i...

Etickets 1:37 pm (55 minutes ago)
Please send us a mail from that same email id (Prarthana. [protected]@gmail.com) w...

Sanjiv sharma 1:51 pm (41 minutes ago)
Sir, my email mentioned in irctc id is [protected]@yahoo.com which is not func...

Etickets
1:53 pm (39 minutes ago)
To me

Dear customer,

[protected]/[protected]

Please send us a mail from that same email id (

Prarthana. [protected]@gmail.com

[protected]@gmail.com

) which is mentioned in your id profile of irctc, so that we can verify the authenticity of the mail and cancel it from here.

Thanks & regards,
Lakshmi...
[protected]@irctc.co.in
www.irctc.co.in

Sanjiv sharma wrote:
Sir,

My email mentioned in irctc id is [protected]@yahoo.com which is not functioning and i am not using it any more, you can ask me for any other id proof to establish my identity if you are still helpless then its ok. Money does not matter only the satisfactory service matters the most.

Regards

On sun, may 6, 2018 at 1:37 pm, etickets wrote:

Dear customer,

Pnr no [protected]

[protected]

Please send us a mail from that same email id
(Prarthana. [protected]@gmail.com)
Which is mentioned in your id profile of irctc, so that we can
Verify the authenticity of the mail and cancel it from here.

Thanks & regards,
Rajesh k anand
[protected]@irctc.co.in
www.irctc.co.in

Sanjiv sharma wrote:

Sir,

I want it cancelled but my problem is that my email id
Mentioned in my irctc account is non functional and system
Does not allow me to change the emailid., i mentioned
Different email id at the time of booking can i send request
For cancellation from that email id.

Regards

On sun, may 6, 2018 at 1:22 pm, etickets wrote:

Dear customer,

Pnr no [protected]
[protected]

Please confirm whether you want to cancel this ticket from our
End. If yes then send us the request for cancellation
From the
Same email-id (Prarthana. [protected]@gmail.com

) which is mention in
Your id
Profile of irctc.

Thanks & regards,
Rajesh k anand
[protected]@irctc.co.in