[Resolved] Indigo Airlines — misleading information

Dani Hiranwar

from Mumbai, Maharashtra

Address:

Mumbai City, Maharashtra

I had booked a flight from mumbai to nagpur dated 13/05/2019. As a responsible customer i checked the arriving terminal online that rightfully showed t1 and thus was my planned arrival. But to my disappointment the facts were changed on the same day and terminal shifted to t2.
It is very easy for the airlines to excuse this as an internal adjustment, but for flyers who rightfully reach an hour before the scheduled departure this comes as a shock as all their schedule has collapsed.
It took me my breath and sweat to rush to the other terminal. Please be mindful and a little more considerate towards your customers.

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Jun 17, 2019

Complaint marked as Resolved

IndiGo customer support has been notified about the posted complaint.

Verified Support

May 17, 2019

IndiGo Customer Care's response Hi,

We feel sorry for the hassle you had to face due to terminal change. It's never our intention to cause any inconvenience to our valued passengers. Please be assured that your feedback is well noted for the necessary review.

Regards,
Team IndiGo

May 30, 2019

Updated by Dani Hiranwar How does this make any difference to the inconvenience caused to me. I had to rush to book a cab and he charged me whooping 500 bucks for nothing, I was never supposed to be the bearer of the cost as I was well planned at my end. I know this sounds a negligible amount to you but does make a difference to me!!

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Comments

shailesh kamat

from Mumbai, Maharashtra

I'm receiving many mails form HR department.
For job. Till date I have paid 51000/- Rs for Uniform(12500) / Medical Insurance(25000) /Opening bank account (15550) / Joining letter (8750) & today again asking for term insurance(44400). If I'm not able to pay this 44400/- amount. Thier are not refound my paid amount.

IndiGo Customer Care's response, May 17, 2019

Verified Support

Hi Shailesh,

We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointments and recruitment related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo at its Gurgaon office or any location officially designated by authorised officials of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates.
We would suggest you to visit our Careers website and upload your resume at https://bit.ly/2hglmLT. If your resume gets shortlisted you will be contacted by IndiGo’s recruitment team.

Regards,
Team IndiGo

Sujitht hanikkattu

from Gauribidanur, Karnataka

Sir, I am from Kerala. I got something through Gmail from [protected]@goindigo.in. Is that real one or not. Pls check the photos attached.

Sujitht hanikkattu's reply, May 13, 2019

Pls make sure that

IndiGo Customer Care's response, May 17, 2019

Verified Support

Hi Sujitht,

We have replied to your previous post, please check.

Regards,
Team IndiGo

prince203310

from Mumbai, Maharashtra

II was sent an email from indigo saying they are hiring and for the interview they will charge a refundable amount of 9600 plus gst and they gave me a PDF document with indigo watermark.
So he took the amount of 11328 and also by mistake I send him initially 9600 so he told me he will revert.
Could you please resolve this issue.

IndiGo Customer Care's response, May 17, 2019

Verified Support

Hi Prince,

Please be informed that this is not issued by the company. IndiGo never charges any fees for conducting interviews. Company will not be responsible for any payment you make in response to this letter.

Regards,
Team IndiGo