IndiGo Complaints & Reviews

Ticket details:-
Pnr - phg1sd
Passenger - ravi kumar (Travelling from patna-pune)
Date of travel - 17 nov 2018 (Departure time:- 8:15 pm)

When i reached airport for boarding, they said they cannot find my pnr, and ticket has been cancelled from my end on 30th september.

Now find below logs on conversation with customer care:-
7:10 pm - i have been informed my ticket has been cancelled,...

Dear indigo
I sending some numbers and email address may i know these companies have any link with u
E-mail id-
1) [protected]@india.com
2) [protected]@gmx.com
Regards,
Hr team
Numbers:aviation consultant
[protected],
Hr form delhi: +[protected]
Plz let me know
Because they asked me to pay 2400/-
On below details
Dear candidate
Account holder name - indian air solutions

A/c no.-[protected]

Bank name-sbi bank

Ifsc code-sbin0011486

Regards,
Hr team

Dear sir/ madam,
My wife ragini singh was travelling from mumbai to jaipur on 16-nov-2018 at 5:05 pm. After check-in around 3 to 3:30 pm she was waiting in the queue for boarding the flight along with other passenger but many passengers were clue-less as there was no clear announcement/ instruction for boarding and they kept waiting. Around 5:00 pm i got a call from your person that they have been waiting for ragini singh as she is the only passenger left for boarding as booking was done by me and my number was there. I called my wife immediately and she told she is very much there only and immediately approached that person who called me.
Then he told that now she can not board the flight as it has already left and she will have to pay more for boarding next flight.
She had to pay rs. 1000/- in order to board next flight. There were many passengers who suffered similarly this shows that this was not probmes from passengers side (Ragini singh) but from the airlines (Indigo).
This created trouble, loss of time and money both.
Also, indigo person dylan david (Mobile number:[protected] blocked my mobile number so that i could not contact him. This clearly shown intentional cheating.
I therefore, request you to kindly look into it.

I was traveling from assam at counter lady was giving the ticket, she said you are bengali, she force me to put all my language in the weight machine even my hand bag also i was carrying my son, s food who was not well.. I accept my luggage was more she was asking money.. I requested her but she was arrogant it your son not mine. Then i called my friend who was traveling he luggage was less but her behavior was you are a bengali, she took 1600 from me but she didn't write how much is the over weigh. This is fraud and full my baggage was broken, every passenger was request.in airport indigo serve communal violence... Shame on you. I travel always but guwahati is worst.

I am shakil ahmed, yesterday i was booking a flight ticket from indigo website. When i complete the payment by sbi netbanking. I got a error message. Ticket not generated.
I just got a transaction id. [ 4fec21ac14bf[protected] ] when i was checking the status of transaction. The status of this transaction id was showing succes.
When i got my refund?

Hi,
i had booked a Lucknow-Sharjah flight (flight no. 6E 1407, PNR no. B913JL). Unfortunately, in Lucknow, airport is 50km away and i missed my scheduled airport bus, and i reached 45 mins before the departure time. i was not allowed to check-in, and was told that "taxes and user development fee" will be refunded, which sounded reasonable. To my dismay, when took a closer look at my ticket, it was mentioned that base fare AED 458,...

I was scheduled to travel by indigo flight 6e 594 from hyderabad to trivandrum on[protected]Pnrpb56fv) and though i reported in time was not allowed to fly on the same flight and had to take another flight at higher cost and harassment.
I explained the position to the staff who turned a deaf ear to my pleas. I am a senior citizen undergoing repair for stretched ligament on my leg. I was forced to spend the entire night at the airports when not in flight and arrived at the destination very unwell.
I hope you will kindly take up and redress the issue in all fairness and ensure the airline will take necessary action and also refund an extra charge of rs. 2000/- levied on me for change to another flight, for no fault of mine.
Thanks,
Stephen.

Is your indigo airline is true or fake email id is true or fake
Indigoairlines.[protected]@gmail.com
First i pay 2250rs file charge
Second 6300rs cab or other charge
Then after 12800rs i will paid is it true airlines or fake. Is this send me joining letter and interview letter on 16 nov. So i join this interview round or not. Plse help
Hr manager praveen yadav
Delhi t1 iga
Name - niket kumar
From delhi

Dear sir/madam,

I booked my flight ticket on 15-nov-18 from chennai to trichy by flight no. 6e 7149. My pnr no. Jkkw3u. But till now, i did not receive ticket to this e-mail id or sms. Regarding this, i have given complaint. No reply on that for more than 24 hrs.

My bank transaction ref. No. Psbi[protected]igaesvcmr7 of rs.4078/-. Please check and reply immediately.

Regards

Velmurugan palanichamy
Ph no. [protected]

Sub: notice with regard to damage of my rimova suitcase during my
Flight from kolkata to hyderabad by indigo airlines.

This is to bring to your notice that i had travelled by indigo flight 6e
725 on 27th jan 2018 from kolkata to hyderabad – pnr p8vs5v.
Unfortunately, on arrival at hyderabad i learned that my baggage was
Handled very badly by the airlines and they have broken 2 of the 4
Double wheels of my expensive rimova suitcase. After my complaints
At hyderabad airport office of indigo, i was promised by indigo office
That my suitcase would be repaired and restored to its original
Condition before damage, but unfortunately the repair done has not
Been satisfactory and the suitcase is more damaged after the repair
By damaging the remaining 2 wheels also and replacing all wheels with
Cheaper quality one.

To resolve this problem which has been delayed for more than 9
Months, i would appreciate it if could restore all the suitcase wheels
With original wheels or pay me 50% of the suitcase cost which is inr
48k in market today. Enclosed are copies of email exchanges with
Indigo hyderabad arrivals, boarding pass of my flight dated
27.01.2018, property irregularity report provided at airport,
Whatsapp communication record with indigo officials in this matter
And pictures of my damaged suitcase.

T & r
Alok pugalia

Damaged & mishandled check in baggage


Dear indigo,

It is with great regret that i write to you,
Regarding the mishandled and damaged state
Of my checkin baggage.

I usually have a good timely service through indigo,
Hence i choose your flight over others. However, today i have seen the worst of indigo right from handling my baggage to the ground staff of indigobr...

You are rescheduling flight time as per your choice. But we customers buy our tickets whichever time is convenient to us. After booking maximum time your change flight time as per your choice. Customers should be given option in that case whether they want to travel in previous or next flight. I am having ticket for agartala to kolkata on 16th at 5.40 pm rescheduled to 7.20 pm. I am having problem at that time. Please look into the matter urgently and book my ticket on same day in previous flight.

Dear concern,

Sub – a shocking thing just happened to me which was unexpected from indigo airlines
.
Ref - compaint file no blr6e14888

With the above subject and reference, i traveled from goa to bangalore on 26/10/2018 time 12..55am. But departed 2.15am. Boarding pass attached. While landing bangalore, i am not found bag. Immidatley i enquired indigo staff, but they are not found, they given acknowledgement of missing bag. And indigo staff promise me, bag will delivered on same day to my residence i. E on 26/10/2018 after that i sent mail week time mail conversation, i got call from indigo baggage team and said me they found and they handover to vendor, at any moment you will receive bag. Bangalore staff saying notable to trace the bag. They are put me into dilemma. Again i sent mail to customer care, they said false information, pls cooperate with us to trace your bag. That is the reason i waited long. To get my bag. One fine day i got call from customer care, saying that your bag lost. We will compensate kilo basis. That day pain full day for me the way she is reacted me. Later i sent mail to mr. Rahul bhatia, (Founder) waited week time no reply from sir. Now i am writing pain fully. They have to give full compensation, once i will receive bag i will refund entire amount. Here am attaching mail conversation. But indigo staff least bother about their passenger stuff. Bangalore staff are not picking my call. If am calling from my colegue number, they will pick. Mr. Siddarth said me he is gong to inform me about how to claim compensation, i waited long, to receive call. But no response from his or indigo staff.

Dear sir / madam,

We were a group of five including my senior citizen parents travelling from mumbai to goa on 6th of nov.'18. It was by indigo flight 6e981 at 15-45 from domestic terminal. We were in airport on time and did bag drop by 15-00. Web check in was already done. Due to heavy rush security check in took little time. After security check we had to go to toilet as senior citizens were there. When in toilet i received a call from an unknown number at 15-19. Called back immediately. As per my call records, at 15-21. The line was busy and could not get through. We came back, settled and after 5-10 minutes went to check at designated gate no.11. To our horror we understood that boarding has been closed and we were not to be allowed to board the aircraft.

We, my husband and myself are frequent travellers. We understood the significance of a silent airport. However, always seen men or women calling out loudly in case they see people absent after the boarding pass issuance. Unfortunately this has not been followed in present case. Please understand the trauma we had to undergo with my 82 year old father and 72 year old mother after this. We were offered ticket at an additional cost of rs. 22000 for next day, which was of no use as the travel itself was only for 3 days.

The airline tickets for 6th nov costed us a loss of rs. 21000 and hotel booking costed $240 as it was all prebooked.

Who will pay us back this money? Plus for the anxiety?

Kindly look in to the matter. If required we can move to consumer court as well, where all proofs can be produced.

Thanks & regards
Sudeshna chakrabarti,
Sr. Dgm, larsen & toubro

My flight 6e518 arrived on time but didn't get any luggage till now. I waiting like a stupid here. Whole night should stay at airport. Indigo is not even looking into concern and just telling me to wait 5 more min since an hour. Irresponsible behavior is often experienced by many passengers travelling to chennai. This has heppened with me several times in chennai airport before also. Indigo should look into this issue and provide me a justice for this incident. It's same as flight being late for an hour and a half.

I had applied for the post of accountant on quicker.com then next day I have got a call from carrier solution girl name awani and my truecaller showed the name Vertica Sha.she ask me to pay 2599 registration fees and 6200 for document verification.They take my telephonic interview and said I'm selected now I to pay 6200 for document verification.i paid them 3100.they said verification take 2 days and now they switched off their cell phones. Santosh Verma take 3100 for document verification.in the account of Amit Sharma..It is a huge scam.don't trust them at all they are the pigs.

Bank Name- AXIS BANK

a/c holder name- Amit Sharma

a/c no. - [protected]

IFSC Code- UTIB0000794

+[protected]santosh verma
+[protected]awani(Vertica Sha)

They are fraud please don't trust them.

I booked my flight with indigo airline from ahmedabad to dubai on 9th nov.
Me and my wife (4 months pregnant) were travelling together,
Our flight timing was 12.50 am, we reached at the airport at around 11.45 pm, all counters were closed, and hardly i found one indigo staff, gujatati speaking and christian name i think charles was his name, i asked him and without listening anything he denied that we cant board flight, even though it was more than one hour remaining before flight departure. He was very rude and arrogant, trying to show us that he is everything on the floor, me and my wife request him so many times but didnt allow us to fly, and just wasted time into show that he is busy in process, as a customer service he should have help us to board when one pregnant lady is flying, at the end he was just walking around and my wife asked him and try request him again and angrily he said that i was going to allow u to board but now i will not do, let me see how u will catch this flight, these were his words. It was showing his arrogancy and his own decision own his own mind, not on customer's favor and and try to help customer, when specially one pregnant lady was flying, he harras us with arroganc and not helped customer to give better service, it was enough time to finish all paper work, our check in, and boarding. But indigo staff showed their faliure to do this, afrer slmetime another lady came but was trying to sell me anothrr ticket for the next day. And i want you to take a solid action about this to prevent that these kind of thing wont happen in future.
I lost my money which is quite big amount for 2 tickets and trust with indigo airline the most important thimg is my time, i supppse to resume at work today on 9th nov. But i couldnt just because of on indigo staff's arrogance. This thing happened with me once around 7 yeard ago and jet airways staff was much helpful and supportive. Same with spicejet also which we use mostly to fly, coz its easier for us, they keep counter open till 45 minutes before flying. This was my biggest mistake that i choose indigo and i wasted my precious time, ticket fare, and got harrassed by arrogant staff of indigo. Hopefully u will take some satisfying action about this and make me feel comfortable to choose indigo again in future.
You can contact me any time on my email address - jignesh. [protected]@gmail.com

Thank you,
Jignesh vaghela

Dear team,

I got call from awni of career solution job opening in indigo airline. I had receive calls from[protected] and [protected], also mails from info. [protected]@gmail.com. I have paid 38, 000/- for registration fee, verification, job security deposit and salary account opening through online. I have bank details in the name of amit sharma and confirmation letter by ayush malhotra. Kindly help me.

Can i file a fraud complain to get back my money.

Bikram kumar

Not given the permission to board, because of my medical condition which was not so serious, i was only getting irregular muscle contractions, i was not paid back even a single penny, i will avoid indigo flight as much as i can in the future, i was not expecting such type of behaviour from indigo airlines, what the # are u talking about whether a complaint is short or long it must be resolved u r not too high that u will ignore our complaints u r because of we people, worst experience ever, travelling by bus is better i think😑😑😐😑😐

Hi my name is manish dua. I was travelling from hyderabad to delhi on 4th november 2018 at 11:30 pm.
I was at the boarding counter at 10:40 pm but was not allowed to board in due to reasons best known to the staff.
The tickets specifically states the boarding closes 25 minutes before the take off time but still was not allowed before 50 minutes.
Even i insisted to arrange for another ticket at nominal price but the staff stated the online price will have to be paid as the next flight is at 6:30 am.
Because of this i had to book another ticket for which i had to pay another 14 k.
I request you to please give me the price and compensation for the same.
You can reach me at my email id: [protected]@gmail.com