IndiGo Complaints & Reviews

I had booked the joint multicity flight from official website of Indigo airlines 14.01.23. At 11.53. the booking process was fully completed by me . But there was an Error Message 1018: Sorry, we are unable to reserve the selected flight(s) at this time. Please select another flight(s).An amount o[censored]SD. 1758.00/- is already deducted from my account, with transaction ID POS [protected] at Billdesk.com txn#[protected]. Number of transaction 7870df45e[protected]. I am doesn’t had nor tickets/number neither money refund!!! kindely request you to refund my amount at the earliest. i also urge you to refrain from troubling the customers unnecessarily.

I traveled 13-jan-23 from doha 6E1726. Due to misshandling laguagge, i didn't get at HYD. i asked the staff no proper response, i submitted PIR. calling customer care they don't have data abt tracing.

I had a flight from Delhi to Heathrow via Istanbul on 31st October, 2022. The Departure time was 7 am. When I reached the airport at about 5:30 am, I requested the officials at the gate to allow me to enter in priority but they denied. I waited in the queue and entered at 5:40am. I quickly rushed to the Indigo counter as this flight was operated by Indigo along with Turkish airlines. When I reached the counter the Indigo officials told me that this flight has already departed at 5:30am and there was no other flight at 7 am. I told them that there was no call, text or email about change in timings of the flight. I requested the officials to please recheck as I had about 1 hour and could rush to the gates. The Indigo officials bluntly told me I should have come 5 hours prior to departure. I was confused as I am a frequent flyer and even during COVID passengers were asked to come only 3 hours prior departure.

I requested again to talk to their senior and they directed me to another official on the last counter. He also told me the same that the flight had departed at 5:30am and there were no other flights. I requested if they could arrange the next earliest flight so I could take the connecting flight from Istanbul but he said that was my problem and he could only arrange a flight the next day. I was really upset by now. I went back to the previous officials and requested if they could help in any way but they bluntly said 'No'. I was really shocked by the treatment as I am a frequent flyer and this was the first time any airline service official was so rude. On the contrary, officials are asked to help passengers marginally even with less than 60 minutes prior departure. Usually they use polite words like, "I am sorry sir but I cannot help you with this" or "I apologize sir but there is nothing I could do ...", But that was not the case here.
Anyways, I then had to book another flight instantly which was very expensive at the airport. I tried reaching the customer service for cancellation and refund in the Goibibo app as I had booked from the app but the website was not responding even after multiple attempts. I have tried contacting Goibibo again but it says they don't work in this region (UK). They called me through an unknown number after many weeks which I couldn't receive. They mailed me about the missed call, to which, I replied that I couldn't receive it unfortunately and I was looking forward for another call but they didn't call back.
The SOP of additional 15 minutes resulted in two missed flights i.e. Delhi to Istanbul and Istanbul to Heathrow, costed me another flight that was expensive as was booked instantly and several hours of Physical and emotional shock as I came to the airport directly from night duty.

Dear Sir/Madam,

Last week I tried to book a flight with IndiGo. The amount is deducted from my creditcard, however I did not receive a booking confirmation. I waited 5 working days, but I did not receive my money back. You can find the payment ID and dedcution in the attachement. I hope you can help me.

Kind regards,

Fenna van der Zijden

I have travelled through Indigo Airlines from Ahmedabad to Hyderabad on 23-Feb-2022 through PNR: PPERTD. I lost my boarding pass and it is required to me to submit at my office. Hence request to provide travel certificate based on above mentioned details.

My details
Name: Satish Babu Kanaparthy
E-Mail: satishbabu.[protected]@gmail.com
Ph: [protected]

I booked air ticket in indigo. I lost my boarding pass and I need to submit it in office. So I am trying to apply for travel certificate from indigo airlines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tried many mail ids, but showing the same. Please provide me a travel certificate.
Booking Ref:- XPVNFJ
Email: [protected]@gmail.com

Unable to generate travel certificate from web portal.

Journey performed in Sep 22.
PNR- HNYPPM

Please assist.

Transaction ID
ad778aabe8d[protected]

I was tried to book ticket from jaipur to Visakhapatnam on dated 31.12.2022, payment initiated and also debited from my account but ticket not confirmed.
The debited amount till not credited my account.

Requesting you, please verify and refund my debited amount to my account as possible

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate.
Booking ID : EMT[protected]
PNR NO : OL11KF
EMAIL ID : [protected]@gmail.com

Our air ticket Bagdogra to Mumbai PNR no ORR5MQ, jurney date -11 dec 2022, I have started my jurney from purnea bihar to bagdogra (approx. 170 km) by taxi, after that Bagdogra airport on 11th dec at the time of baggage drop indigo counter staff told your air ticket has cancelled and restricted to fly us. Without any information provided to us, as like OTP, CALL, EMAIL etc our ticket has cancelled. After talking with indigo and make my trip, they replied ticket has cancelled at customer end on 10 dec 11.49 PM, provided one IP address 171.79.14.91. This IP address not belong to me. We have not cancelled any air ticket. They have not permitted to fly in other flight and also they have deducted cancellation charge, refunded Rs 15850 instead of Rs 28222.
We stayed in hotel at Siliguri, and booked air ticket again 12 dec 22 and paid Rs 58383.00.
I send emil to Indigo and Make my trip from 13 dec continuously, they had not replied satisfactory. Both has not reply satisfactory, both has make trip replying contact to indigo, Indigo replying contact to Make my Trip. I have lodge grivances in air seva portal but air lines reply is not satisfactory.
During the travel due to unauthorised cancelled my air ticket, due to harassment my small kid ( 7 year old son) health down, we have admitted in hospital at Siliguri as on early morning on 12 dec 2022.
we have economically, mentally and physically suffered by airline.

MANOJ KUMAR
[protected]

Our air ticket Bagdogra to Mumbai PNR no ORR5MQ, jurney date -11 dec 2022, I have started my jurney from purnea bihar to bagdogra (approx. 170 km) by taxi, after that Bagdogra airport on 11th dec at the time of baggage drop indigo counter staff told your air ticket has cancelled and restricted to fly us. Without any information provided to us, as like OTP, CALL, EMAIL etc our ticket has cancelled. After talking with indigo and make my trip, they replied ticket has cancelled at customer end on 10 dec 11.49 PM, provided one IP address 171.79.14.91. This IP address not belong to me. We have not cancelled any air ticket. They have not permitted to fly in other flight and also they have deducted cancellation charge, refunded Rs 15850 instead of Rs 28222.
We stayed in hotel at Siliguri, and booked air ticket again 12 dec 22 and paid Rs 58383.00.
I send emil to Indigo and Make my trip from 13 dec continuously, they had not replied satisfactory. Both has not reply satisfactory, both has make trip replying contact to indigo, Indigo replying contact to Make my Trip. I have lodge grievances in air seva portal but air lines reply is not satisfactory.
During the travel due to unauthorized cancelled my air ticket, due to harassment my small kid ( 7 year old son) health down, we have admitted in hospital at Siliguri as on early morning on 12 dec 2022.
we have economically, mentally and physically suffered by airline.

I lost my iPhone 13 blue while traveling on flight 6E742 which was from Visakhapatnam to Hyderabad with pnr JMJF3P on 2nd of Jan 2023. I was seated in 33F and lost my iPhone 13 blue with a turquoise blue phone case while traveling. Please look into the lost and found section and do needful at the earliest....

Sir/madam

I booked flights from Abu Dhabi to Mumbai for the 14th February. The amount has been deducted from my bank account but I have not received a confirmation email confirming the booking. I did not receive a booking reference only a a transaction id: 1e7c8287f4c[protected]

Please advise!

Sarah

Hello,

Today (02nd January 2023), I booked my ticket on the Indigo website for a round trip from Ahmedabad to Guwahati on 27th January 2023. The amount is debited from my account, but the payment status still shows "Payment Pending". I also tried to retrieve the itinerary through my PNR No. WJ56JB, but the Payment status still shows pending.
I would like to know when Indigo will refund the 16, 725/- in my account.

Thank you and regards.

Sir kunal sharma name ka ek indigo airlines ka employee hai jo waha HR hai aur usne mere ko job offer kiya tha aur 30k training ka fee le liya hai aur koi job nhi diya h aur ab uska phone v off aa rha ha usse koi contact nhi ho pa rha h please help me sir and refund my money ye uska number hai +[protected]

PNR SS8QRQ and KKE76V
I booked my tickets from Indore to Bangalore for 17th dec 2022, the flight was scheduled at 05:30 AM.. we reached Indore airport at 04.:14 am.. since the airport was having no crowd, we reached directly to the counter for checking in luggage.. the counter guy ( name tanishk / kanishk) said that we can't board the flight as flight has been rescheduled at 05:00 am and we do not meet the "reach 1 hr before" criteria.. we requested him several times to consider our request, to which he straightaway denied.. we then contacted his senior official, who said that since "paper formalities" are done, we cannot allow you to fly and offered us alternate flights at extra cost.. it was about 04:25 am and we could also here our names for the final boarding call.. the treatment given by indigo staff was inhumane, more so when we were carrying a 5 month baby...
I would like to lodge a complaint for charging extra 5000 for rescheduled flights, wasting our entire 1 day and causing discomfort to our child. we have travelled hundreds of times from indigo and whenever a flight is rescheduled, IVRS information is given and consent is taken. no such procedure was followed during this case. I would request a monetary compensation of 20, 000 for unethical practice and discomfort caused..

PNR no: SQRMUG, Date: 20 dec 2022, flight from Mumbai to Kathmandu, One Female Passenger: Rina Kumari Chetani.
Luggage Damage Complaints made to Indigo Airline on same date. But till date no proper response from airline. Passenger try to register complaint during but no one register complaints at Airport. Bag is damaged badly, Bag Lock is removed, Extra locks are missing, Bag Chain are tempered and broken.
Complaints made to Indigo Airline many times but no proper response from Indigo Airline Customer Care team. They are showing policy rules and regulations.
Indigo is providing 1000 voucher and I am not agree with this.
Bag cost 7000/8000, repair cost 4000/5000. I need bag replacement or full fare refund or cash compensation.
Kindly do the needful.
Bag damage pictures and boarding pass picture attached.

Name : Abhaykumar. Contact : [protected]

I had selected seats when booking itself.

But I got this mail and when I try to do web checking It does not allow me to do Quik cheking as One seat of passanger Sangeetha is not selected. and I am forces to selecte a paid seat even for middle seats. It looks like a money making way by just saying change in flight # (other detaisl same), remove seat allocated and then force customers to shell out money. There is not seat avaialble for selecting fee. Even your quick checking is not working and blocked.

Looks pure cheating. Why should I be forced to pay for a saet when I have a ticket. Even when the Flight is like almost empty and all seats avaialble

If this does not get resovled immediately I will raise a complaign against this to customer Care and see that I am getting due respect and compensation for thsi medicore service by you

We regret to inform you that due to operational reasons, your itinerary booked under PNR PLWLYV has been revised. The revised itinerary is now 6E-176, on 27 Dec, BLR-BOM[protected] . Pre-booked seat if any, may not be available on the re-booked flight, please click https://bit.ly/2KP5u27, enter PNR details and click on select seat option to check and rebook alternate seat.

PNR : TPIM7G, Name of Traveler : i) Ankita Gupta ii) Dinuraj Sugumaran, Sector & Date Travelled : Mumbai-Leh on 26.10.22 & Leh -Mumbai on 02.11.22
Complaint : In view of medical emergency of mother of Ankita Gupta, travel plan for return journey was re-scheduled from 04.11.22 to 02.11.22. There was additional charges were levied inspite of informing the same while changing return journey date. It has been told that it will be informed at appropriate level to consider the request not to charge additional amount. However, no response received till date. Since return journey travel plan was changed due to medical emergency, the refund of extra charged amount may please be looked. I am writing on behalf of my daughter Ms. Ankita .Thanks.
My mail id : [protected]@gmail.com and mob no. [protected]

When i reached Lucknow I did not received my luggage my flight details are PNR UILNQB
Flight 6E 6522
Date 24 Dec 2022
i received an information that my luggage was received at Ranchi but they did not responded and I did not received any help from the other side please take this into consideration and take strict action against it .