IndiGo Complaints & Reviews

A lady called me for job application from indigo airlines and mailed me interview letter. When I called her for asking about interview date time venue, she told me that I have to pay 1500 rupees before all this. When I refused to pay she blackmail me that she will block my resume for 3-4 years.

Hi, I have booked my flight from Srinagar(SXR) to Jammu (IXJ) on 11th April, 2023 with which was scheduled to depart from Srinagar at 12:05 pm and reach Jammu at 12:55 pm.

Now suddenly, I receive a mail from Indigo stating that my flight will now depart at 14:50 from Srinagar and reach Jammu at 15:40 which will completely jeopardize my further bookings.

I have booked my onward travel for 8 passengers from 2:30 pm from Jammu Airport to Katra where after I have booked a helicopter ride at 4:30 pm from Katra to Vaishnodevi. With the revised flight timings I am going to lose my money for the booked helicopter ride.

After multiple calls to the customer care department and talking to Bilal, Sr.Executive and Naved Shaikh, Supervisor who have shown absolute zero empathy towards the customer by disconnecting my call in between without giving any solution.

I request you to help me with a solution that I reach on time at Jammu Airport which is as per my original flight schedule.

Thanks.
Regards,
Darshit Shah

Hi Team,

I have travelled to & fro (Coimbatore - Port Blair & Port Blair - Coimbatore) on 25th Aug 2022 & 28th Aug 2022 with the booking reference no - UNY85M & YV7GWH respectively. I have paid 1500 Rs on 09/02/2023 for viewing/downloading but unfortunately it throws error as "Please Enter Correct mail address".

Could you please send the travel certificates for both the above mentioned reference nos to the mail ID "[protected]@gmail.com.

Thanks
Anto

I have raised the query on 30th Jan 2023 at early morning when reached to the Pune airport.

While travelling from Amritsar to Pune through Indigo flight, when we collect our bags, our bags were totally damaged.

It is a kind request that kindly repair the bags or send us NEFT/RTGS the said amount.

Please find the below details for your reference.

PNR-TWICYP/SMJ86S

Name Seeta Mohite/ Arvind Mohite

Flight number – 6E6129

Kindly share the details in writing.

There was some call regarding job fro indigo hr department, first he told me to submit registration fee of2500 rs. then aptitude test interview after that day hr manager fraud called me for 4500rs for courier charges kits laptop, dress and so on .After i submitted to him they ran away and don't picking my phone.This is today news.

I was traveling from Delhi to Leh by Indigo Flight 6E 5607. My PNR is JM1G7S. They have left me in Jammu. They cancelled my ongoing flight, due to inclement weather Leh. They neither transferred me to another flight not they have given refund of the flight. I am Stranded here in Jammu on Nature's Mercy. They have not given any accommodation, no food, water nothing. and left me saying sorry. My flight costed 13780rs. Indigo Airlines left me in Jammu and deducted 9000rs and left me on my own. In the end I had to book another flight of 16268 rupees on my own from Air India to proceed further. How can an airline leave it's passenger in mid way and charge for the 80% of Fair. Either they should take responsibility of the passengers or they should not fly at all. This is the worst thing some one can do with someone. Leave a passenger in mid way and charge for 80% of Fair. Not taking responsibility of anything. No accommodation, nothing.

Hello Team,

I travelled from Bangalore to Ranchi yesterday from INDIGO 6E221. My PNR was "MVCRGH".

After coming to ranchi I came to know my checked-in luggage was missing and I had no update on this. Finally I called customer care where I was informed it is in Level 4 but no one bothered to inform me of the same before takeoff from bangalore. And when I asked the same they said it is against the policy to inform...

I have received a call from IndiGo Airlines. She says your selection is complete for ground staff and for that I have to register and pay 7800rs. After that, she said that pay security fees that is 12700rs then you will get a job letter through courier in that courier there will be dresses, name plate, confirmation letter, joining letter and some electronics devices like laptop, smartphone etc and for that I have to pay 8750rs for traveling expenses of courier person to deliver this courier and in evening I got a call again that for custom gate pass fees I have to pay 8900rs and next day I received a call from Mumbai airport that I need to open a salary account and I need to send them documents like aadhar card, pancard, passport photo, nominee id and information after that they'll send my courier and now they told me to pay 10500rs to open salary account. I have paid so much money and now I don't know what to do please help me

Hi,

I have lost my boarding pass. I need it urgently for lta purpose. Flight details given below:

Flight 1:
Flight no - 6e 266
Journey date - 14 December 2022
Pnr - UKLKSY

Travellers: Garima Mathur and Vishal Mathur

Please send it to the following e-mail id - [protected]@gmail.com

Regards,
Vishal Mathur

Earlier I had applied for multiple jobs on different platforms today got a call from a number telling me you have been selected as demanded me documents in the name of indigo kindly confirm me authenticity of the offer

IndiGo 6E-5088 Delhi - DEL 13:05, 07 Feb`23 Indira Gandhi International Airport, Terminal 3
2h 50m
Bangalore - BLR 15:55, 07 Feb`23 Bengaluru International Airport, Terminal 1
this was the time given by airlines .
At the time of boarding 2.55 pm very poor service was given to the customer didn't tell how much delay it will be. my pnr no is szn29b name shivani jain delhi to kochin,
didn't give water to the customer or any food if it is delayed by the airlines.
next door also changed first it was showing gate no 44a then 41. why give customers so many problem .

It’s been 24 hours and I haven’t received my baggage yet! Every single time I make a call they tell me to wait 12 or 24 hours. I am so fed up with Indigo services. You better compensate the passengers instead of lying every time !! How can you people leave passengers bag ?? I don’t know what side business you people doing!! There are many people suffering, I changed my long trip just because of my baggage.

Please provide Air Travel Certificate or Boarding Pass for my travel. I have to submit it in my office .PNR - LHPU5Y, KTMFKE . Please mail in mital.[protected]@gmail.com as soon as possible for this two PNR.

Flight: 6E 2005 (DEL to HYD), Dep: 0955 HRS, Passengers: 2 Female – 4 Baggage, 2 backpack & 1 Handbag.
Date: 31st Jan 2023, Web Check-In completed: 22nd Jan 2023
Delhi Airport T2 Incident:
1. Reached Indigo Line before 0855 HRS multiple times request to Prioritize check-in Baggage, no callout by Indigo staff & multiple Line shuffle, reached Counter E at 0913 HRS, Staff I -Denied Baggage Check-In & was advised to do so directly at Boarding.
2. Cleared Security on Priority for all baggage. Reached Boarding Gate 20 at 0934 HRS, Boarding was denied because we have Check-In Baggage. Instead, Staff shamelessly advised us to be at airport 3-4 hours before Check-in & Unprofessionally left us stranded at Gate without following their own & Airport SOP.
SOP of Missed/Non-Boarding flight:
A. Airline Staff should escort Passenger with luggage through Security to Exit, make an entry in register with boarding details.
B. Guide the Passenger to re-book Same destination flight within 2 hours for Rs.2, 500 per passenger-Indigo policy.
3. CISF Personnel at Gate 20, informed us about this and advised one o[censored]s to go through without Baggage & re-book flight.
4. At the booking Counter-Staff wanted to see “Both Passenger” to re-book next flight of 1300 HRS from DEL to JAI to HYD., because she was not sure if passenger can find Indigo Staff who will assist me to cross Security Exit.
5. Another passenger at Gate 20 was struggling to find one Indigo Airline staff for almost 1.5 hours to help Near Gate 22-23 with all Baggage’s, running across all Airport Gates, checked with Indigo Airhostess for help & GMR Information desk Lady was also only making face & asking to wait for Indigo airline staff.
6. It was at Gate 26, the Indigo Staff helped me to escort at 1145 HRS, after almost begging & after speaking to that Staff & Supervisor, the booking counter re-booked the Flight & issues boarding pass just 15 minutes before Boarding Gates closes for next flight.
Question:
1. Couldn’t Indigo Staff take 2 minutes to understand the Seriousness of issue, show empathy?
2. Do Indigo Staff donot communicate with each other within Airport? Are they one unit or multiple outsourced vendor/contractors? Are they not allowed to communicate? Walkies & phones are show off.
3. I had to leave my baggage & run across Airport, who would be responsible, if I lost my luggage?
4. Only 15 minutes were given to re-do entire process. Who takes responsibility of Mental & physical Stress, Money & Time wasted ?
Ask:
1. Written Apology from Indigo-Explaining why this happened & counter measures taken?
2. Was it just us, NO- within 2 Hours, we saw 10 more people for Hyderabad, Mumbai & Srinagar Flight, suffer same thing
3. Get Delhi Airport Staff Trained from Hyderabad Staff, especially for Crowd Management and empathy, assistance!
4. Shut that GMR Information desk near Gate 30 Staircase. It’s good for nothing.
5. Compensate/Refund 15x Invoice Amount of Travel, for the Harassment & Stress !!

Worst & Unprofessional Experience with Indigo-Boarding Denied & No assistance. SCAM by INDIGO Airlines
Flight: 6E 2005 (DEL to HYD), Dep: 0955 HRS, Passengers: 2 Female – 4 Baggage, 2 backpack & 1 Handbag.
Date: 31st Jan 2023, Web Check-In completed: 22nd Jan 2023
Delhi Airport T2 Incident:
1. Reached Indigo Line before 0855 HRS multiple times request to Prioritize check-in Baggage, no callout by Indigo staff & multiple Line shuffle, reached Counter E at 0913 HRS, Staff I -Denied Baggage Check-In & was advised to do so directly at Boarding.
2. Cleared Security on Priority for all baggage. Reached Boarding Gate 20 at 0934 HRS, Boarding was denied because we have Check-In Baggage. Instead, Staff shamelessly advised us to be at airport 3-4 hours before Check-in & Unprofessionally left us stranded at Gate without following their own & Airport SOP.
SOP of Missed/Non-Boarding flight:
A. Airline Staff should escort Passenger with luggage through Security to Exit, make an entry in register with boarding details.
B. Guide the Passenger to re-book Same destination flight within 2 hours for Rs.2, 500 per passenger-Indigo policy.
3. CISF Personnel at Gate 20, informed us about this and advised one o[censored]s to go through without Baggage & re-book flight.
4. At the booking Counter-Staff wanted to see “Both Passenger” to re-book next flight of 1300 HRS from DEL to JAI to HYD., because she was not sure if passenger can find Indigo Staff who will assist me to cross Security Exit.
5. Another passenger at Gate 20 was struggling to find one Indigo Airline staff for almost 1.5 hours to help Near Gate 22-23 with all Baggage’s, running across all Airport Gates, checked with Indigo Airhostess for help & GMR Information desk Lady was also only making face & asking to wait for Indigo airline staff.
6. It was at Gate 26, the Indigo Staff helped me to escort at 1145 HRS, after almost begging & after speaking to that Staff & Supervisor, the booking counter re-booked the Flight & issues boarding pass just 15 minutes before Boarding Gates closes for next flight.
Question:
1. Couldn’t Indigo Staff take 2 minutes to understand the Seriousness of issue, show empathy?
2. Do Indigo Staff donot communicate with each other within Airport? Are they one unit or multiple outsourced vendor/contractors? Are they not allowed to communicate? Walkies & phones are show off.
3. I had to leave my baggage & run across Airport, who would be responsible, if I lost my luggage?
4. Only 15 minutes were given to re-do entire process. Who takes responsibility of Mental & physical Stress, Money & Time wasted ?
Ask:
1. Written Apology from Indigo-Explaining why this happened & counter measures taken?
2. Was it just us, NO- within 2 Hours, we saw 10 more people for Hyderabad, Mumbai & Srinagar Flight, suffer same thing
3. Get Delhi Airport Staff Trained from Hyderabad Staff, especially for Crowd Management and empathy, assistance!
4. Shut that GMR Information desk near Gate 30 Staircase. It’s good for nothing.
5. Compensate/Refund 15x Invoice Amount of Travel, for the Harassment & Stress !!

I have travelled in Indigo 6E 6067 (A320) on 29th Jan 2023 from Bangalore to Hyderabad with Conformation # CJIIFL. Upon opening my Bags, I found some of my items missing in my bag. This is unacceptable and tarnishes your Image. Failure of protecting its customers property despite Indigo being one of the leading airlines of the country shows that the customer is not Indigo airlines' priority.

HI,

I have submitted travel request for indigo journey from https://dbusinessapps.goindigo.in/TravelCertificate/HomePage.aspx

Reference PNR number : SL47YF
Transaction ID : [protected]
Email : nikhil.[protected]@yahoo.co.in

I need this urgently for reimbursement submission in office

Please do the needful ASAP

I HAD TRAVELLED 30th DEC 2022, PNR: WQITTJ AND BACK TO HYDERABAD ON ON 1ST JAN, PNR : LJTBKL .

I lost my boarding passes. and now when i try to download the travel certificate error message " An unexpected error has occurred on website. Please contact administrator." is shwn always .

Also for a travel certificate which is just declaration and confirmation from the airline that the travel took place, they are charging/looting Rs. 300 per certififcate from customers.

kindly look into this.

email : [protected]@gmail.com, [protected]

I bought a ticket with a return option on December 27, 2022, then cancelled the flight on January 16, 2023. It's been 2 weeks and I still haven't received my money back. I've contacted support for 5 times already and they can't help me either.
PNR - ARPEFA

I too had traveled from Darbhanga to hyderabad in the 1st week of Nov 2022 by indigo. I had checked in 2 baggage at Darbhanga, received only 1 at hyderabad. Indigo representative claimed at hyderabad airport that the baggage will be recovered and be send to my shared residence in next 24 hours. Although, that 24 hours never came.
Later after 1 week, indigo proposed to settle with Rs 4550 approx as per weight of the luggage. I thought to accept as I was very sure that indigo can't find my luggage.
In the process, I shared them canceled check of my salaried account of ICICI. However, now they said NEFT is not working with my account. So they are suggesting other account details.
Please note this is 30th Jan 2022.
Now I realized that they actually don't want to even provide minimum compensation.

I want to go for consumer court..
Please suggest what to do.