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IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
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IndiGo reviews & complaints page 20

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C
Chandana anoop
from Chennai, Tamil Nadu
Dec 2, 2022
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I have been trying to retrieve the travel certificate and it shows error occurred. Please do needful.
PNR: ONUCFZ
Email id: [protected]@gmail.com
IndiGo customer support has been notified about the posted complaint.
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    T
    Tannu78
    from Bhagalpur, Bihar
    Dec 1, 2022
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    Indigo airlines offer me a job, After that asked me to pay 2500rs(refundable) registration fees for online test and interview. A lady name janhvi taken my interview and after that again asked me to pay 7840rs(refundable) for further process and also give me the receipt of both these bills. After that again asked me to pay 15500rs for parcel and training letter. Then I refuses to pay and asked for my refund. So, he asked me to pay GST and ITR for refund, then I pay GST and ITR. After that he asked me your account name is wrong, you can pay for another account then I refuses to pay after that my money was debited by own from my bank account. By doing this, I lost a total of 35873rs. Please take action against this and help me to refund my money. I'm from very poor family, I'll taken all the money from my friend how can i pay money to her. Please help me.
    +10 photos
    Dec 2, 2022
    Complaint marked as Resolved 
    7902196332 and +918057767001 from this number company called me. Please take action and refund me.
    IndiGo customer support has been notified about the posted complaint.
    I got a call saying my CV is shortlisted and they explained me the process and they also told me I have to register for this and registration fee is 2100. I told them that I am not comfortable with this and suddenly in the evening I got watsapp message which I have attached below which says that I have to pay some challan for misbehaving to avoid this they told me to pay 3k for cancelling the CV and told me that they will refund me back in 24 hrs and next day they told me to pay another 15750 for documents verification but I only paid 5k and I lost 8k in this matter please take action against this the number is spam in true caller. Please let me know if you have this kind of rules which says that you can put challan on any candidate through the court. My friend paid first 3k and 5k I paid from my father's gpay. Please help me.

    Job fraud - Comment #4074680 - Image #0
    Job fraud - Comment #4074680 - Image #1
    Job fraud - Comment #4074680 - Image #2
    IndiGo Customer Care's response, Jan 3, 2023
    Verified Support
    Dear Sir,

    We confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money or are fraudulently trying to collect money from you on the basis of a fake job offer.

    We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

    Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates.

    In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

    Regards
    Team IndiGo
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      N
      Nirmal Narayanan K
      from Tiruchirappalli, Tamil Nadu
      Dec 1, 2022
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      Dear Team,

      With reference to the below email, I have raised complaint against my damaged baggage, But for that Indigo team has provided the travel voucher of Rs.1500 as compliment, Since myself, I won't afford frequent travel on air, I would have requested Indigo team to repair my suitcase instead of providing such travel voucher which is of no use, So I would request to please provide me the the repair cost, so that i can fix my VIP suitcase damage at VIP showroom.

      [protected] Forwarded message[protected]
      From: Nirmal Narayanan
      Date: Sat, Jul 30, 2022 at 11:57 AM
      Subject: Request to resolve my baggage damage issue- Reg.
      To:

      Dear Sir/Mam,

      Good day to you!

      This is Nirmal Narayanan.K. Actually today I have travelled from Bhuvaneswar to Chennai through Indigo flight no.6E848.

      I have kept my VIP suitcase in luggage and during its arrival at belt no.2 at Chennai, the handle of my suitcase has been broken and I have raised complaint on the airport to indigo service person.

      So I was really disappointed because of this unexpected damage.

      So I request you to please repair my suitcase handle or replace it, such kind of help will be really appreciated.

      Hope you can understand my situation and help me to solve this issue as soon as possible.
      +1 photos
      IndiGo customer support has been notified about the posted complaint.
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        N
        Nirmal Narayanan K
        from Tiruchirappalli, Tamil Nadu
        Dec 1, 2022
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        Dear Team,

        Below trailing email is for your immediate reference. Based on the trailing email, I have raised complaint against my damaged baggase. But Indigo has given compensation as ticket voucher of worth 1500 INR, but as we are not a frequent traveller in flight, That voucher is not useful for us. My request is that to repair my suitcase, but Indigo team was not helping us to perform repair of my suitcase. If that is not possible they might have given repairing amount in cash, so that i can fix it at VIP showroom.

        But so far I didn't get any response for my request.

        [protected] Forwarded message[protected]
        From: Nirmal Narayanan
        Date: Sat, Jul 30, 2022 at 11:57 AM
        Subject: Request to resolve my baggage damage issue- Reg.
        To:

        Dear Sir/Mam,

        Good day to you!

        This is Nirmal Narayanan.K. Actually today I have travelled from Bhuvaneswar to Chennai through Indigo flight no.6E848.

        I have kept my VIP suitcase in luggage and during its arrival at belt no.2 at Chennai, the handle of my suitcase has been broken and I have raised complaint on the airport to indigo service person.

        So I was really disappointed because of this unexpected damage.

        So I request you to please repair my suitcase handle or replace it, such kind of help will be really appreciated.

        Hope you can understand my situation and help me to solve this issue as soon as possible.

        Also attached the damaged suitcase picture taken at airport amd my flight journey ticket for your ready reference.
        +1 photos
        IndiGo customer support has been notified about the posted complaint.
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          M
          MKSikdar
          Nov 30, 2022
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          I was booking 2 way ticket for 2 people today with Indigo. Payment got deducted but did not receive the ticket. Customer care number is not reachable and the bot is not loading. Pathetic!
          IndiGo customer support has been notified about the posted complaint.
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            P
            Puchee
            from Durgapur, Maharashtra
            Nov 29, 2022
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            Address: Durgapur,Delhi

            Date of booking attempted: 20.11.2022
            Flight no: 6E6042
            For Date of travel: 22.11.2022
            From Delhi to Durgapur
            Name of the passenger:Ms Suman Nayak
            Mobile no:[protected]
            Email id: [protected]@gmail.com
            Debited amount: Rs 8219
            Undersigned attempted booking the flight ticket with the references mentioned above.But even after debit of my account there was no information of my booking neither in the portal nor in the mobile no nor in the e mail.The amount is also not refunded yet.
            The photo of acct statement showing debit amount and date is attached for reference.Hence it is sincerely requested to refund my amount at the earliest.

            From
            Mr Subodha Kumar Patra
            +1 photos
            IndiGo customer support has been notified about the posted complaint.
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              R
              Riks@3170
              from Panvel, Maharashtra
              Nov 28, 2022
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              Boarding denied

              Hello sir.
              My son booked flight on 26/11/2022
              From manglore to Mumbai on hisnstudent I'd of Indian naval academy ezhimala.
              He is student over there.
              But his Id got rejected and he told that he is a defence person, which he is not as he has not joined service till. He is a student. He is been told to pay 5500 more suddenly. Very bad behaviour at counter by one of the staff.
              If the defence College...
              +1 photos
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              F
              Firthouse
              from Chennai, Tamil Nadu
              Nov 27, 2022
              Jan 3, 2023
              This thread was updated on Jan 3, 2023
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              Receipt on excess baggage in Indigo

              My Ticket Number :- 157-[protected]
              PNR/booking reference :- PSHWNE
              on November 2022 17th of November.
              I had excess luggage on this trip from Chennai India to Gdansk Poland.
              I have paid 9500 rs for excess luggage and lady in the counter said cannot get receipt due to technical reasons. I need this receipt to reimburse my money as it was a work trip.
              QR 4789 - Indigo flight....
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              A
              Anwesha27
              Nov 27, 2022
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              The amount shows as deducted at 15:26. However, the ticket hasn't been booked and I would like an instant refund because I cannot afford to lose 7000 rupees.
              IndiGo customer support has been notified about the posted complaint.
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                A
                ARIJIT BHATTACHARYYA
                from Kolkata, West Bengal
                Nov 26, 2022
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                Address: P-36 LIC PARK SODPURE

                Missed my smasung ear buds in 6E5287 dated 24th nov'2022
                seat 1B
                please return to me'
                IndiGo customer support has been notified about the posted complaint.
                Dear Sir

                We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

                Regards,
                Team IndiGo
                ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 1, 2022
                eagerly waiting for a reply it was a gift from someone special kindly help
                mobile:-9163514555
                Dear Sir

                We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

                Regards,
                Team IndiGo
                ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 13, 2022
                was eagerly waiting for some reply ...nothing came
                IndiGo Customer Care's response, Dec 21, 2022
                Verified Support
                Dear Sir

                We regret to inform you that we were unable to find the mentioned item on board. We hope for your understanding.

                Regards,
                Team IndiGo
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                  J
                  Nov 25, 2022
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                  I found about ground staf vacancy on google in Indigo then I got interviewed online after which I was provided an email [protected]@flylndig0.co.in and in that document I am asked to submit 1400 rupees receipt for PPE kit and after which I will get employee id and offer letter after which I will be called for medical checkup.
                  I applied for online job and was offered a post of CSA . Should I pay.
                  The girl I have been talking with is Aradhya Singh


                  Account No: 38xxxxxxxx362 INDIGO AIRLINES COMPANY
                  RTGS/IFSC Code: SBIN0000176 HR Manager-Rahul Mehra
                  Amount: Rs: 1400/- INR .
                  +1 photos
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Ma'am,

                  Thank you for writing to us! We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. Therefore, we guide you to not make payments to anyone for getting a job with IndiGo.

                  In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

                  Regards,
                  Team IndiGo
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                    D
                    Dee B
                    Nov 25, 2022
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                    I booked 2 flight ticket from indigo official website paid for my ticket but it showed payment pending and then asked for extra ₹1298 to confirm the ticket. I paid that much then also it is still showing payment pending so I would like to know will I be getting a refund or will my ticket be confirmed.
                    IndiGo customer support has been notified about the posted complaint.
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                      D
                      Dee B
                      Nov 25, 2022
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                      I booked indigo flight from its official website paid for it but it showed payment was pending then I look into it again and it showed i need to pay 1298 more to get my ticket confirmed i paid that amount also but it is still showing payment pending so will i get refund or my booking will be confirmed
                      My PNR is AJYEYL.
                      IndiGo customer support has been notified about the posted complaint.
                      Dear Sir,

                      Thank you for writing to us. We believe our teammate was able to address your refund query over a call. As advised, we request you to kindly await 7 business working days for the refund amount to reflect in the primary mode of payment. In case the same does not take place, you can write to us at https://bit.ly/3RSi1i4 or at customer.[protected]@goindigo.in for a swift revert.

                      Warm Regards,
                      Team IndiGo
                      Dear Sir,

                      We would also like to confirm that your booking under the PNR AJYEYL has been confirmed.

                      Warm Regards,
                      Team IndiGo
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                        K
                        Kirthan goud
                        Nov 22, 2022
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                        Can I please know the items we have to choose in CPML meal. I just want to know the CPML menu which were are provided free of cost. Thank you
                        IndiGo customer support has been notified about the posted complaint.
                        Dear Ma'am/ Sir,

                        Thank you for writing to us! A complimentary meal includes a choice of a snack item and a beverage from the menu available on-board. The menu is not fixed and keeps changing.

                        Wishing you a good day!

                        Warm Regards,
                        Team IndiGo
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                          K
                          kallol G
                          from Trivandrum, Kerala
                          Nov 22, 2022
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                          Indigo is doing malpractice with customer booking. they are cancelling flight without giving any sms to customer. they are changing flight automatically. changing flight nonstop to 1 stop. if we ask for the same flight in next day they are telling it is not available but in website it is showing available.
                          +2 photos
                          IndiGo customer support has been notified about the posted complaint.
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                            V
                            Vishwas. N
                            Nov 20, 2022
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                            Hi, I'm Vishwas. I got the message from whatsapp stating that they are calling from Indigo. They said I got shortlisted for the job. I got a call from the lady, she said me to send my resume and documents. When I sent, again she called me and said to pay 2500 as the document verification amount. I paid it through phone pay. Again she called me and said send 5500 for your open appointment letter, even I sent it. Then she asked me to send 4500 as a uniform charge. She called me and said to pay 10500 for opening the bank account. I paid 15500 for the training. Total I paid them 38500. How can I get back my money.
                            +5 photos
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Sir,

                            We confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

                            We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

                            Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. We assure you we are highlighted this to our concerned team for further action on this.

                            We regret that this happened once again.

                            Regards,
                            Team IndiGo
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                              P
                              pranavkhandka
                              Nov 19, 2022
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                              UPI payment for flight change showing following error-
                              Validation :
                              The value '--15' is not valid for Expiration.
                              It may be because of an error or system restriction.
                              Please try again or contact our call centre at +[protected] or +[protected]
                              IndiGo customer support has been notified about the posted complaint.
                              Dear Mr Khandka,

                              Thank you for writing to us! We request you share your contact number and email address with us using the link https://bit.ly/3RSi1i4 so we can assist you further.

                              Regards,
                              Team IndiGo
                              Team Indigo - I too have the same issue when i am trying to change the dates.

                              please find my contact # [protected]
                              Email - [protected]@gmail.com
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                                S
                                Sureshgng
                                from Chennai, Tamil Nadu
                                Nov 18, 2022
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                                Address: No.4/675 2nd Street Mahalakshmi Nagar, Padiyanallur

                                I was travelling from Jaipur to Chennai on Nov 16th 2022 by flight no 6e-569, pnr no TNUFYP and my check-in baggage handle got damaged/Hardcase bag broken they are thorwing all the bags, I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
                                I will try my best to avoid or boycott this airline to travel in future.
                                +3 photos
                                IndiGo customer support has been notified about the posted complaint.
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                                  T
                                  tournagesh
                                  Nov 18, 2022
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                                  I lost my boarding pass and I need to submit it in office. So I applied for travel certificate from indigo air lines. Also paid online fees of Rs 600 and 300 as per number of passengers. It is showing error: please enter correct email address. Please provide me a travel certificate.
                                  Booking reference : NKQJ5S and IR657N
                                  Email address : [protected]@yahoo.co.in
                                  IndiGo customer support has been notified about the posted complaint.
                                  Dear Sir,

                                  Thank you for writing to us. As checked, the travel certificates have already been sent to the registered email addresses on both PNRs you can simply download the same. For PNR NKQJ5S, the registered email address is [protected]@gmail.com and for PNR IR657N, the registered email address is [protected]@gmail.com.

                                  Should you require further assistance, you can reach out to us at customer.[protected]@goindigo.in.

                                  Regards,
                                  Team IndiGo
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                                    D
                                    ds_Vincent
                                    from MADURAI, Tamil Nadu
                                    Nov 18, 2022
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                                    Senior citizen concession

                                    Booking ID : NF2CBHJDXP8GSICV9080 INDIGO ITINERARY: JQCJ6D and OV7N3E
                                    I have booked flight ticket Madurai - Hyderabad to and fro for 4 adults, Among the four myself ( D S Vincent) is a senior citizen. My senior citizen concession was not given in the ticket. Can you arrange for that ?
                                    Thanks.
                                    D S VINCENT...
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