IndiGo Complaints & Reviews

Dear Team,

Below trailing email is for your immediate reference. Based on the trailing email, I have raised complaint against my damaged baggase. But Indigo has given compensation as ticket voucher of worth 1500 INR, but as we are not a frequent traveller in flight, That voucher is not useful for us. My request is that to repair my suitcase, but Indigo team was not helping us to perform repair of my suitcase. If that is not possible they might have given repairing amount in cash, so that i can fix it at VIP showroom.

But so far I didn't get any response for my request.

[protected] Forwarded message[protected]
From: Nirmal Narayanan
Date: Sat, Jul 30, 2022 at 11:57 AM
Subject: Request to resolve my baggage damage issue- Reg.
To:

Dear Sir/Mam,

Good day to you!

This is Nirmal Narayanan.K. Actually today I have travelled from Bhuvaneswar to Chennai through Indigo flight no.6E848.

I have kept my VIP suitcase in luggage and during its arrival at belt no.2 at Chennai, the handle of my suitcase has been broken and I have raised complaint on the airport to indigo service person.

So I was really disappointed because of this unexpected damage.

So I request you to please repair my suitcase handle or replace it, such kind of help will be really appreciated.

Hope you can understand my situation and help me to solve this issue as soon as possible.

Also attached the damaged suitcase picture taken at airport amd my flight journey ticket for your ready reference.

I was booking 2 way ticket for 2 people today with Indigo. Payment got deducted but did not receive the ticket. Customer care number is not reachable and the bot is not loading. Pathetic!

Date of booking attempted: 20.11.2022
Flight no: 6E6042
For Date of travel: 22.11.2022
From Delhi to Durgapur
Name of the passenger:Ms Suman Nayak
Mobile no:[protected]
Email id: [protected]@gmail.com
Debited amount: Rs 8219
Undersigned attempted booking the flight ticket with the references mentioned above.But even after debit of my account there was no information of my booking neither in the portal nor in the mobile no nor in the e mail.The amount is also not refunded yet.
The photo of acct statement showing debit amount and date is attached for reference.Hence it is sincerely requested to refund my amount at the earliest.

From
Mr Subodha Kumar Patra

Hello sir.
My son booked flight on 26/11/2022
From manglore to Mumbai on hisnstudent I'd of Indian naval academy ezhimala.
He is student over there.
But his Id got rejected and he told that he is a defence person, which he is not as he has not joined service till. He is a student. He is been told to pay 5500 more suddenly. Very bad behaviour at counter by one of the staff.
If the defence College id is not acceptable then what to say. Very bad experience . We felt very bad.
Paying now extra money.
But we need this money back. Sending you the details of ticket

IndiGo: Dear flyer, your IndiGo
PNR is YJDLWB - 6E 6678,
26Nov, IXE-BOM(T2)
[protected] HRS.
For a hassle-free airport experience, please web check-in at https://i9f.in/XGKcfp Do ensure all COVID safety guidelines are followed. Power banks, lithium batteries, portable mobile chargers and laptops are allowed ONLY in Hand-Baggage and NOT in Checked-in Baggage. If any of these items are detected with X-ray, your checked in baggage will NOT be loaded on the flight and may be subject to further search. Please click here https://i9f.in/rPkogg for a detailed list of restricted items. For any other travel queries, ask Dottie https://i9f.in/INPwbh Ready. Set. IndiGo

In the hope of quick and positive reply.
Thank.yoi

++ Group Request

Thanks and Regards

Karan Satija

cid:image001.[protected]@01D2A221.73614260

Show quoted text

Dear IndiGo Customer,

Thank you for contacting IndiGo Customer Relations Team.

This is an automated response to acknowledge the receipt of your email. Your case reference number is 5354769.

In case your query requires investigation with various departments such as Airport, Inflight service etc, it may take us up to 3-5 days to revert. We earnestly seek your understanding in this regard.

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Quick self-help tips:

- Flights changed/cancelled by IndiGo: In case your flight is cancelled or rescheduled, click here at your convenience to avail Plan B on our website. You may claim a refund for a cancelled flight or free change for rescheduled flights more than two hours. All the options available on Plan B are the same that are offered on other channels i.e., emails, calls & chat.

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Warm Regards,
IndiGo Customer Relations

My Ticket Number :- 157-[protected]
PNR/booking reference :- PSHWNE
on November 2022 17th of November.
I had excess luggage on this trip from Chennai India to Gdansk Poland.
I have paid 9500 rs for excess luggage and lady in the counter said cannot get receipt due to technical reasons. I need this receipt to reimburse my money as it was a work trip.
QR 4789 - Indigo flight.

The amount shows as deducted at 15:26. However, the ticket hasn't been booked and I would like an instant refund because I cannot afford to lose 7000 rupees.

Missed my smasung ear buds in 6E5287 dated 24th nov'2022
seat 1B
please return to me'

I found about ground staf vacancy on google in Indigo then I got interviewed online after which I was provided an email [protected]@flylndig0.co.in and in that document I am asked to submit 1400 rupees receipt for PPE kit and after which I will get employee id and offer letter after which I will be called for medical checkup.
I applied for online job and was offered a post of CSA . Should I pay.
The girl I have been talking with is Aradhya Singh


Account No: 38xxxxxxxx362 INDIGO AIRLINES COMPANY
RTGS/IFSC Code: SBIN0000176 HR Manager-Rahul Mehra
Amount: Rs: 1400/- INR .

I booked 2 flight ticket from indigo official website paid for my ticket but it showed payment pending and then asked for extra ₹1298 to confirm the ticket. I paid that much then also it is still showing payment pending so I would like to know will I be getting a refund or will my ticket be confirmed.

I booked indigo flight from its official website paid for it but it showed payment was pending then I look into it again and it showed i need to pay 1298 more to get my ticket confirmed i paid that amount also but it is still showing payment pending so will i get refund or my booking will be confirmed
My PNR is AJYEYL.

Can I please know the items we have to choose in CPML meal. I just want to know the CPML menu which were are provided free of cost. Thank you

Indigo is doing malpractice with customer booking. they are cancelling flight without giving any sms to customer. they are changing flight automatically. changing flight nonstop to 1 stop. if we ask for the same flight in next day they are telling it is not available but in website it is showing available.

Hi, I'm Vishwas. I got the message from whatsapp stating that they are calling from Indigo. They said I got shortlisted for the job. I got a call from the lady, she said me to send my resume and documents. When I sent, again she called me and said to pay 2500 as the document verification amount. I paid it through phone pay. Again she called me and said send 5500 for your open appointment letter, even I sent it. Then she asked me to send 4500 as a uniform charge. She called me and said to pay 10500 for opening the bank account. I paid 15500 for the training. Total I paid them 38500. How can I get back my money.

UPI payment for flight change showing following error-
Validation :
The value '--15' is not valid for Expiration.
It may be because of an error or system restriction.
Please try again or contact our call centre at +[protected] or +[protected]

I was travelling from Jaipur to Chennai on Nov 16th 2022 by flight no 6e-569, pnr no TNUFYP and my check-in baggage handle got damaged/Hardcase bag broken they are thorwing all the bags, I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
I will try my best to avoid or boycott this airline to travel in future.

I lost my boarding pass and I need to submit it in office. So I applied for travel certificate from indigo air lines. Also paid online fees of Rs 600 and 300 as per number of passengers. It is showing error: please enter correct email address. Please provide me a travel certificate.
Booking reference : NKQJ5S and IR657N
Email address : [protected]@yahoo.co.in

Booking ID : NF2CBHJDXP8GSICV9080 INDIGO ITINERARY: JQCJ6D and OV7N3E
I have booked flight ticket Madurai - Hyderabad to and fro for 4 adults, Among the four myself ( D S Vincent) is a senior citizen. My senior citizen concession was not given in the ticket. Can you arrange for that ?
Thanks.
D S VINCENT...

HennA

On 16 Nov 2022, I have boarded 6E-6911 HYD to BBI seated at 32A (pnr KW81SM). Listened to music on BOSE Sound Sport Earphone with Mic. Packed it up at "Electronic Items to be stoved away". Realised on return flight 6E-631. I have not opened the bag or any fall out. Could you please check if it was found in the aircraft?
Model: https://www.amazon.com/Bose-SoundSport-ear-headphones-Charcoal/dp/B0117RFOEG?th=...⇄

I was on 6E 6911 (HYD to BBI) on 16 Nov 2022 seated on 32A (KW81SM). I was listening to music on my BOSE Sound Sport Wired with Mic earphones, packed back into the BOSE pouch, and slid into the bag. It must have slipped or dropped on the floor near my legs which I did not realise until I opened the bag on my return flight. I was on Laptop as well and packed rest of cables too. But earphone is packed in a different pouch. I did NOT open my laptop bag anywhere else, nor saw anything dropped outside the flight.
The model is https://www.amazon.in/Bose-SoundSport-Headphones-Charcoal-Devices/dp/B0117RFOEG
Can you let me know, please. I checked the process with Indigo Hyderabad while return and Indigo Lost Baggage asked me to inform thru website. It was a gift and been with my for several years. Thanks and appreciate.