IndiGo Complaints & Reviews

I was booking 2 way ticket for 2 people today with Indigo. Payment got deducted but did not receive the ticket. Customer care number is not reachable and the bot is not loading. Pathetic!

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Address: Durgapur,Delhi

Date of booking attempted: 20.11.2022
Flight no: 6E6042
For Date of travel: 22.11.2022
From Delhi to Durgapur
Name of the passenger:Ms Suman Nayak
Mobile no:[protected]
Email id: [protected]@gmail.com
Debited amount: Rs 8219
Undersigned attempted booking the flight ticket with the references mentioned above.But even after debit of my account there was no information of my booking neither in the portal nor in the mobile no nor in the e mail.The amount is also not refunded yet.
The photo of acct statement showing debit amount and date is attached for reference.Hence it is sincerely requested to refund my amount at the earliest.

From
Mr Subodha Kumar Patra

IndiGo customer support has been notified about the posted complaint.

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Hello sir.
My son booked flight on 26/11/2022
From manglore to Mumbai on hisnstudent I'd of Indian naval academy ezhimala.
He is student over there.
But his Id got rejected and he told that he is a defence person, which he is not as he has not joined service till. He is a student. He is been told to pay 5500 more suddenly. Very bad behaviour at counter by one of the staff.
If the defence College...

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My Ticket Number :- 157-[protected]
PNR/booking reference :- PSHWNE
on November 2022 17th of November.
I had excess luggage on this trip from Chennai India to Gdansk Poland.
I have paid 9500 rs for excess luggage and lady in the counter said cannot get receipt due to technical reasons. I need this receipt to reimburse my money as it was a work trip.
QR 4789 - Indigo flight....

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The amount shows as deducted at 15:26. However, the ticket hasn't been booked and I would like an instant refund because I cannot afford to lose 7000 rupees.

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Address: P-36 LIC PARK SODPURE

Missed my smasung ear buds in 6E5287 dated 24th nov'2022
seat 1B
please return to me'

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IndiGo Customer Care

from Delhi, Delhi

Nov 27, 2022

Verified Support

Dear Sir

We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

Regards,
Team IndiGo

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ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 1, 2022

eagerly waiting for a reply it was a gift from someone special kindly help
mobile:-9163514555

IndiGo Customer Care

from Delhi, Delhi

Nov 27, 2022

Verified Support

Dear Sir

We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

Regards,
Team IndiGo

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ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 13, 2022

was eagerly waiting for some reply ...nothing came

IndiGo Customer Care's response, Dec 21, 2022

Verified Support

Dear Sir

We regret to inform you that we were unable to find the mentioned item on board. We hope for your understanding.

Regards,
Team IndiGo

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I found about ground staf vacancy on google in Indigo then I got interviewed online after which I was provided an email [protected]@flylndig0.co.in and in that document I am asked to submit 1400 rupees receipt for PPE kit and after which I will get employee id and offer letter after which I will be called for medical checkup.
I applied for online job and was offered a post of CSA . Should I pay.
The girl I have been talking with is Aradhya Singh

Account No: 38xxxxxxxx362 INDIGO AIRLINES COMPANY
RTGS/IFSC Code: SBIN0000176 HR Manager-Rahul Mehra
Amount: Rs: 1400/- INR .

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Ma'am,

Thank you for writing to us! We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. Therefore, we guide you to not make payments to anyone for getting a job with IndiGo.

In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

Regards,
Team IndiGo

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I booked 2 flight ticket from indigo official website paid for my ticket but it showed payment pending and then asked for extra â‚¹1298 to confirm the ticket. I paid that much then also it is still showing payment pending so I would like to know will I be getting a refund or will my ticket be confirmed.

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I booked indigo flight from its official website paid for it but it showed payment was pending then I look into it again and it showed i need to pay 1298 more to get my ticket confirmed i paid that amount also but it is still showing payment pending so will i get refund or my booking will be confirmed
My PNR is AJYEYL.

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Sir,

Thank you for writing to us. We believe our teammate was able to address your refund query over a call. As advised, we request you to kindly await 7 business working days for the refund amount to reflect in the primary mode of payment. In case the same does not take place, you can write to us at https://bit.ly/3RSi1i4 or at customer.[protected]@goindigo.in for a swift revert.

Warm Regards,
Team IndiGo

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Sir,

We would also like to confirm that your booking under the PNR AJYEYL has been confirmed.

Warm Regards,
Team IndiGo

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Can I please know the items we have to choose in CPML meal. I just want to know the CPML menu which were are provided free of cost. Thank you

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IndiGo Customer Care

from Delhi, Delhi

Dec 3, 2022

Verified Support

Dear Ma'am/ Sir,

Thank you for writing to us! A complimentary meal includes a choice of a snack item and a beverage from the menu available on-board. The menu is not fixed and keeps changing.

Wishing you a good day!

Warm Regards,
Team IndiGo

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Indigo is doing malpractice with customer booking. they are cancelling flight without giving any sms to customer. they are changing flight automatically. changing flight nonstop to 1 stop. if we ask for the same flight in next day they are telling it is not available but in website it is showing available.

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Hi, I'm Vishwas. I got the message from whatsapp stating that they are calling from Indigo. They said I got shortlisted for the job. I got a call from the lady, she said me to send my resume and documents. When I sent, again she called me and said to pay 2500 as the document verification amount. I paid it through phone pay. Again she called me and said send 5500 for your open appointment letter, even I sent it. Then she asked me to send 4500 as a uniform charge. She called me and said to pay 10500 for opening the bank account. I paid 15500 for the training. Total I paid them 38500. How can I get back my money.

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir,

We confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. We assure you we are highlighted this to our concerned team for further action on this.

We regret that this happened once again.

Regards,
Team IndiGo

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UPI payment for flight change showing following error-
Validation :
The value '--15' is not valid for Expiration.
It may be because of an error or system restriction.
Please try again or contact our call centre at +[protected] or +[protected]

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IndiGo Customer Care

from Delhi, Delhi

Dec 2, 2022

Verified Support

Dear Mr Khandka,

Thank you for writing to us! We request you share your contact number and email address with us using the link https://bit.ly/3RSi1i4 so we can assist you further.

Regards,
Team IndiGo

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A

Abdulazeez2010

Dec 3, 2022

Team Indigo - I too have the same issue when i am trying to change the dates.

please find my contact # [protected]
Email - [protected]@gmail.com

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Address: No.4/675 2nd Street Mahalakshmi Nagar, Padiyanallur

I was travelling from Jaipur to Chennai on Nov 16th 2022 by flight no 6e-569, pnr no TNUFYP and my check-in baggage handle got damaged/Hardcase bag broken they are thorwing all the bags, I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
I will try my best to avoid or boycott this airline to travel in future.

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I lost my boarding pass and I need to submit it in office. So I applied for travel certificate from indigo air lines. Also paid online fees of Rs 600 and 300 as per number of passengers. It is showing error: please enter correct email address. Please provide me a travel certificate.
Booking reference : NKQJ5S and IR657N
Email address : [protected]@yahoo.co.in

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir,

Thank you for writing to us. As checked, the travel certificates have already been sent to the registered email addresses on both PNRs you can simply download the same. For PNR NKQJ5S, the registered email address is [protected]@gmail.com and for PNR IR657N, the registered email address is [protected]@gmail.com.

Should you require further assistance, you can reach out to us at customer.[protected]@goindigo.in.

Regards,
Team IndiGo

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Booking ID : NF2CBHJDXP8GSICV9080 INDIGO ITINERARY: JQCJ6D and OV7N3E
I have booked flight ticket Madurai - Hyderabad to and fro for 4 adults, Among the four myself ( D S Vincent) is a senior citizen. My senior citizen concession was not given in the ticket. Can you arrange for that ?
Thanks.
D S VINCENT...

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Address: Bandipora

HennA

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Address: Hyderabad

On 16 Nov 2022, I have boarded 6E-6911 HYD to BBI seated at 32A (pnr KW81SM). Listened to music on BOSE Sound Sport Earphone with Mic. Packed it up at "Electronic Items to be stoved away". Realised on return flight 6E-631. I have not opened the bag or any fall out. Could you please check if it was found in the aircraft?
Model: https://www.amazon.com/Bose-SoundSport-ear-headphones-Charcoal/dp/B0117RFOEG?th=...⇄

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir/Ma'am,

Thank you for writing to us. We are raising this with our team and will keep you posted on the update. Your patience during this interim is highly appreciated.

Regards,
Team IndiGo

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Address: Hyderabad

I was on 6E 6911 (HYD to BBI) on 16 Nov 2022 seated on 32A (KW81SM). I was listening to music on my BOSE Sound Sport Wired with Mic earphones, packed back into the BOSE pouch, and slid into the bag. It must have slipped or dropped on the floor near my legs which I did not realise until I opened the bag on my return flight. I was on Laptop as well and packed rest of cables too. But earphone is packed in a different pouch. I did NOT open my laptop bag anywhere else, nor saw anything dropped outside the flight.
The model is https://www.amazon.in/Bose-SoundSport-Headphones-Charcoal-Devices/dp/B0117RFOEG
Can you let me know, please. I checked the process with Indigo Hyderabad while return and Indigo Lost Baggage asked me to inform thru website. It was a gift and been with my for several years. Thanks and appreciate.

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