Submit a Complaint
Claimed

IndiGo Complaints & Reviews

www.goindigo.in
2.7
Updated: Dec 28, 2025
Complaints 5675
Resolved
2888
Unresolved
2787
Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍
Complaints
Contacts

File a complaint to IndiGo

Having problems with IndiGo?

File a complaint and get it resolved by IndiGo customer care. It’s quick, effective and absolutely free!

SUBMIT A COMPLAINT
Airlines
IndiGo

IndiGo reviews & complaints page 21

Newest
  • Newest
  • Most Helpful
  • Most Popular
  • Resolved
  • Contains Photos or Videos
  • Oldest
R
Riks@3170
from Panvel, Maharashtra
Nov 28, 2022
Report
Copy

Boarding denied

Hello sir.
My son booked flight on 26/11/2022
From manglore to Mumbai on hisnstudent I'd of Indian naval academy ezhimala.
He is student over there.
But his Id got rejected and he told that he is a defence person, which he is not as he has not joined service till. He is a student. He is been told to pay 5500 more suddenly. Very bad behaviour at counter by one of the staff.
If the defence College...
+1 photos
Helpful
Found this helpful?
Write a comment
Report
Copy
F
Firthouse
from Chennai, Tamil Nadu
Nov 27, 2022
Jan 3, 2023
This thread was updated on Jan 3, 2023
Report
Copy

Receipt on excess baggage in Indigo

My Ticket Number :- 157-[protected]
PNR/booking reference :- PSHWNE
on November 2022 17th of November.
I had excess luggage on this trip from Chennai India to Gdansk Poland.
I have paid 9500 rs for excess luggage and lady in the counter said cannot get receipt due to technical reasons. I need this receipt to reimburse my money as it was a work trip.
QR 4789 - Indigo flight....
Helpful
Found this helpful?
1 Comment
Report
Copy
A
Anwesha27
Nov 27, 2022
Report
Copy

The amount shows as deducted at 15:26. However, the ticket hasn't been booked and I would like an instant refund because I cannot afford to lose 7000 rupees.
IndiGo customer support has been notified about the posted complaint.
Helpful
Found this helpful?
Write a comment
Report
Copy

Post your Comment

Comment Guidelines
    I want to submit Complaint Positive Review Neutral Comment
    Add Image
    code
    By clicking Submit you agree to our Terms of Use
    Submit
    A
    ARIJIT BHATTACHARYYA
    from Kolkata, West Bengal
    Nov 26, 2022
    Report
    Copy

    Address: P-36 LIC PARK SODPURE

    Missed my smasung ear buds in 6E5287 dated 24th nov'2022
    seat 1B
    please return to me'
    IndiGo customer support has been notified about the posted complaint.
    View replies
    Dear Sir

    We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

    Regards,
    Team IndiGo
    Reply
    ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 1, 2022
    eagerly waiting for a reply it was a gift from someone special kindly help
    mobile:-9163514555
    Dear Sir

    We will investigate it, and as soon as possible, a member of our staff will call you at the registered contact number you provided.

    Regards,
    Team IndiGo
    Reply
    ARIJIT BHATTACHARYYA's [Complaint's author] reply, Dec 13, 2022
    was eagerly waiting for some reply ...nothing came
    IndiGo Customer Care's response, Dec 21, 2022
    Verified Support
    Dear Sir

    We regret to inform you that we were unable to find the mentioned item on board. We hope for your understanding.

    Regards,
    Team IndiGo
    Helpful
    Found this helpful?
    2 Comments
    Report
    Copy

    Post your Comment

    Comment Guidelines
      I want to submit Complaint Positive Review Neutral Comment
      Add Image
      code
      By clicking Submit you agree to our Terms of Use
      Submit
      J
      [email protected]
      Nov 25, 2022
      Report
      Copy

      I found about ground staf vacancy on google in Indigo then I got interviewed online after which I was provided an email [protected]@flylndig0.co.in and in that document I am asked to submit 1400 rupees receipt for PPE kit and after which I will get employee id and offer letter after which I will be called for medical checkup.
      I applied for online job and was offered a post of CSA . Should I pay.
      The girl I have been talking with is Aradhya Singh


      Account No: 38xxxxxxxx362 INDIGO AIRLINES COMPANY
      RTGS/IFSC Code: SBIN0000176 HR Manager-Rahul Mehra
      Amount: Rs: 1400/- INR .
      +1 photos
      IndiGo customer support has been notified about the posted complaint.
      View replies
      Dear Ma'am,

      Thank you for writing to us! We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. Therefore, we guide you to not make payments to anyone for getting a job with IndiGo.

      In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

      Regards,
      Team IndiGo
      Reply
      Helpful
      Found this helpful?
      1 Comment
      Report
      Copy

      Post your Comment

      Comment Guidelines
        I want to submit Complaint Positive Review Neutral Comment
        Add Image
        code
        By clicking Submit you agree to our Terms of Use
        Submit
        D
        Dee B
        Nov 25, 2022
        Report
        Copy

        I booked 2 flight ticket from indigo official website paid for my ticket but it showed payment pending and then asked for extra ₹1298 to confirm the ticket. I paid that much then also it is still showing payment pending so I would like to know will I be getting a refund or will my ticket be confirmed.
        IndiGo customer support has been notified about the posted complaint.
        Helpful
        Found this helpful?
        Write a comment
        Report
        Copy

        Post your Comment

        Comment Guidelines
          I want to submit Complaint Positive Review Neutral Comment
          Add Image
          code
          By clicking Submit you agree to our Terms of Use
          Submit
          D
          Dee B
          Nov 25, 2022
          Report
          Copy

          I booked indigo flight from its official website paid for it but it showed payment was pending then I look into it again and it showed i need to pay 1298 more to get my ticket confirmed i paid that amount also but it is still showing payment pending so will i get refund or my booking will be confirmed
          My PNR is AJYEYL.
          IndiGo customer support has been notified about the posted complaint.
          View replies
          Dear Sir,

          Thank you for writing to us. We believe our teammate was able to address your refund query over a call. As advised, we request you to kindly await 7 business working days for the refund amount to reflect in the primary mode of payment. In case the same does not take place, you can write to us at https://bit.ly/3RSi1i4 or at customer.[protected]@goindigo.in for a swift revert.

          Warm Regards,
          Team IndiGo
          Reply
          Dear Sir,

          We would also like to confirm that your booking under the PNR AJYEYL has been confirmed.

          Warm Regards,
          Team IndiGo
          Reply
          Helpful
          Found this helpful?
          2 Comments
          Report
          Copy

          Post your Comment

          Comment Guidelines
            I want to submit Complaint Positive Review Neutral Comment
            Add Image
            code
            By clicking Submit you agree to our Terms of Use
            Submit
            K
            Kirthan goud
            Nov 22, 2022
            Report
            Copy

            Can I please know the items we have to choose in CPML meal. I just want to know the CPML menu which were are provided free of cost. Thank you
            IndiGo customer support has been notified about the posted complaint.
            View replies
            Dear Ma'am/ Sir,

            Thank you for writing to us! A complimentary meal includes a choice of a snack item and a beverage from the menu available on-board. The menu is not fixed and keeps changing.

            Wishing you a good day!

            Warm Regards,
            Team IndiGo
            Reply
            Helpful
            Found this helpful?
            1 Comment
            Report
            Copy

            Post your Comment

            Comment Guidelines
              I want to submit Complaint Positive Review Neutral Comment
              Add Image
              code
              By clicking Submit you agree to our Terms of Use
              Submit
              K
              kallol G
              from Trivandrum, Kerala
              Nov 22, 2022
              Report
              Copy

              Indigo is doing malpractice with customer booking. they are cancelling flight without giving any sms to customer. they are changing flight automatically. changing flight nonstop to 1 stop. if we ask for the same flight in next day they are telling it is not available but in website it is showing available.
              +2 photos
              IndiGo customer support has been notified about the posted complaint.
              Helpful
              Found this helpful?
              Write a comment
              Report
              Copy

              Post your Comment

              Comment Guidelines
                I want to submit Complaint Positive Review Neutral Comment
                Add Image
                code
                By clicking Submit you agree to our Terms of Use
                Submit
                V
                Vishwas. N
                Nov 20, 2022
                Report
                Copy

                Hi, I'm Vishwas. I got the message from whatsapp stating that they are calling from Indigo. They said I got shortlisted for the job. I got a call from the lady, she said me to send my resume and documents. When I sent, again she called me and said to pay 2500 as the document verification amount. I paid it through phone pay. Again she called me and said send 5500 for your open appointment letter, even I sent it. Then she asked me to send 4500 as a uniform charge. She called me and said to pay 10500 for opening the bank account. I paid 15500 for the training. Total I paid them 38500. How can I get back my money.
                +5 photos
                IndiGo customer support has been notified about the posted complaint.
                View replies
                Dear Sir,

                We confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

                We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

                Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. We assure you we are highlighted this to our concerned team for further action on this.

                We regret that this happened once again.

                Regards,
                Team IndiGo
                Reply
                Helpful
                Found this helpful?
                1 Comment
                Report
                Copy

                Post your Comment

                Comment Guidelines
                  I want to submit Complaint Positive Review Neutral Comment
                  Add Image
                  code
                  By clicking Submit you agree to our Terms of Use
                  Submit
                  P
                  pranavkhandka
                  Nov 19, 2022
                  Report
                  Copy

                  UPI payment for flight change showing following error-
                  Validation :
                  The value '--15' is not valid for Expiration.
                  It may be because of an error or system restriction.
                  Please try again or contact our call centre at +[protected] or +[protected]
                  IndiGo customer support has been notified about the posted complaint.
                  View replies
                  Dear Mr Khandka,

                  Thank you for writing to us! We request you share your contact number and email address with us using the link https://bit.ly/3RSi1i4 so we can assist you further.

                  Regards,
                  Team IndiGo
                  Reply
                  Team Indigo - I too have the same issue when i am trying to change the dates.

                  please find my contact # [protected]
                  Email - [protected]@gmail.com
                  Reply
                  Helpful
                  2 other people found this review helpful
                  2 found this helpful
                  2 Comments
                  Report
                  Copy

                  Post your Comment

                  Comment Guidelines
                    I want to submit Complaint Positive Review Neutral Comment
                    Add Image
                    code
                    By clicking Submit you agree to our Terms of Use
                    Submit
                    S
                    Sureshgng
                    from Chennai, Tamil Nadu
                    Nov 18, 2022
                    Report
                    Copy

                    Address: No.4/675 2nd Street Mahalakshmi Nagar, Padiyanallur

                    I was travelling from Jaipur to Chennai on Nov 16th 2022 by flight no 6e-569, pnr no TNUFYP and my check-in baggage handle got damaged/Hardcase bag broken they are thorwing all the bags, I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
                    I will try my best to avoid or boycott this airline to travel in future.
                    +3 photos
                    IndiGo customer support has been notified about the posted complaint.
                    Helpful
                    Found this helpful?
                    Write a comment
                    Report
                    Copy

                    Post your Comment

                    Comment Guidelines
                      I want to submit Complaint Positive Review Neutral Comment
                      Add Image
                      code
                      By clicking Submit you agree to our Terms of Use
                      Submit
                      T
                      tournagesh
                      Nov 18, 2022
                      Report
                      Copy

                      I lost my boarding pass and I need to submit it in office. So I applied for travel certificate from indigo air lines. Also paid online fees of Rs 600 and 300 as per number of passengers. It is showing error: please enter correct email address. Please provide me a travel certificate.
                      Booking reference : NKQJ5S and IR657N
                      Email address : [protected]@yahoo.co.in
                      IndiGo customer support has been notified about the posted complaint.
                      View replies
                      Dear Sir,

                      Thank you for writing to us. As checked, the travel certificates have already been sent to the registered email addresses on both PNRs you can simply download the same. For PNR NKQJ5S, the registered email address is [protected]@gmail.com and for PNR IR657N, the registered email address is [protected]@gmail.com.

                      Should you require further assistance, you can reach out to us at customer.[protected]@goindigo.in.

                      Regards,
                      Team IndiGo
                      Reply
                      Helpful
                      Found this helpful?
                      1 Comment
                      Report
                      Copy

                      Post your Comment

                      Comment Guidelines
                        I want to submit Complaint Positive Review Neutral Comment
                        Add Image
                        code
                        By clicking Submit you agree to our Terms of Use
                        Submit
                        D
                        ds_Vincent
                        from MADURAI, Tamil Nadu
                        Nov 18, 2022
                        Report
                        Copy

                        Senior citizen concession

                        Booking ID : NF2CBHJDXP8GSICV9080 INDIGO ITINERARY: JQCJ6D and OV7N3E
                        I have booked flight ticket Madurai - Hyderabad to and fro for 4 adults, Among the four myself ( D S Vincent) is a senior citizen. My senior citizen concession was not given in the ticket. Can you arrange for that ?
                        Thanks.
                        D S VINCENT...
                        Helpful
                        Found this helpful?
                        1 Comment
                        Report
                        Copy
                        H
                        Henna lone
                        Nov 17, 2022
                        Report
                        Copy

                        Address: Bandipora

                        HennA
                        IndiGo customer support has been notified about the posted complaint.
                        Helpful
                        Found this helpful?
                        Write a comment
                        Report
                        Copy

                        Post your Comment

                        Comment Guidelines
                          I want to submit Complaint Positive Review Neutral Comment
                          Add Image
                          code
                          By clicking Submit you agree to our Terms of Use
                          Submit
                          B
                          bangerasudhakar
                          from Hyderabad, Telangana
                          Nov 17, 2022
                          Report
                          Copy

                          Address: Hyderabad

                          On 16 Nov 2022, I have boarded 6E-6911 HYD to BBI seated at 32A (pnr KW81SM). Listened to music on BOSE Sound Sport Earphone with Mic. Packed it up at "Electronic Items to be stoved away". Realised on return flight 6E-631. I have not opened the bag or any fall out. Could you please check if it was found in the aircraft?
                          Model: https://www.amazon.com/Bose-SoundSport-ear-headphones-Charcoal/dp/B0117RFOEG?th=...⇄
                          +1 photos
                          IndiGo customer support has been notified about the posted complaint.
                          View replies
                          Dear Sir/Ma'am,

                          Thank you for writing to us. We are raising this with our team and will keep you posted on the update. Your patience during this interim is highly appreciated.

                          Regards,
                          Team IndiGo
                          Reply
                          Helpful
                          Found this helpful?
                          1 Comment
                          Report
                          Copy

                          Post your Comment

                          Comment Guidelines
                            I want to submit Complaint Positive Review Neutral Comment
                            Add Image
                            code
                            By clicking Submit you agree to our Terms of Use
                            Submit
                            B
                            bangerasudhakar
                            from Hyderabad, Telangana
                            Nov 17, 2022
                            Report
                            Copy

                            Address: Hyderabad

                            I was on 6E 6911 (HYD to BBI) on 16 Nov 2022 seated on 32A (KW81SM). I was listening to music on my BOSE Sound Sport Wired with Mic earphones, packed back into the BOSE pouch, and slid into the bag. It must have slipped or dropped on the floor near my legs which I did not realise until I opened the bag on my return flight. I was on Laptop as well and packed rest of cables too. But earphone is packed in a different pouch. I did NOT open my laptop bag anywhere else, nor saw anything dropped outside the flight.
                            The model is https://www.amazon.in/Bose-SoundSport-Headphones-Charcoal-Devices/dp/B0117RFOEG
                            Can you let me know, please. I checked the process with Indigo Hyderabad while return and Indigo Lost Baggage asked me to inform thru website. It was a gift and been with my for several years. Thanks and appreciate.
                            +1 photos
                            IndiGo customer support has been notified about the posted complaint.
                            Helpful
                            Found this helpful?
                            Write a comment
                            Report
                            Copy

                            Post your Comment

                            Comment Guidelines
                              I want to submit Complaint Positive Review Neutral Comment
                              Add Image
                              code
                              By clicking Submit you agree to our Terms of Use
                              Submit
                              S
                              Schisandrin
                              from Nagpur, Maharashtra
                              Nov 14, 2022
                              Report
                              Copy

                              Dear sir/ ma'am,
                              I have made a transaction on the indigo website to book a flight.
                              Details:
                              Transaction ID: 0ab5b4772f[protected]
                              Order Date:[protected]:50:16
                              While the amount was deducted. Booking wasn't confirmed, and no mail regarding a refund was received.
                              I kindly request you look into the matter. Please reply, so I can share my email on a personal thread.
                              IndiGo customer support has been notified about the posted complaint.
                              Helpful
                              Found this helpful?
                              Write a comment
                              Report
                              Copy

                              Post your Comment

                              Comment Guidelines
                                I want to submit Complaint Positive Review Neutral Comment
                                Add Image
                                code
                                By clicking Submit you agree to our Terms of Use
                                Submit
                                M
                                Manish Malaviya
                                from Surat, Gujarat
                                Nov 10, 2022
                                Report
                                Copy

                                Address: C/502-Rajhans Tower, Mota Varachha, Surat -Gujarat pin code-394101

                                I Dr Manish Malaviya from Surat -Gujarat travelled from Mumbai to portblair via Bangalore on date 24th October with my family. My flight number was 6E6293(Mumbai to Bangalore) & 6E133(Bangalore to portblair) I have checked in 3 bags @ Mumbai airport. When I reached at my portblair hotel i realised that my one bag is damaged & 3 mobile chargers is stolen from the bag which is costing near about RS 6000/-(six thousand). So please do something for the same.
                                My mobile number is -+91 [protected]
                                My mail id [protected]@gmail.com
                                IndiGo customer support has been notified about the posted complaint.
                                View replies
                                Dear Dr Malaviya,

                                We regret to take note of this and are looking into this immediately. Please allow us some time to get this checked.

                                We request your patience during this interim.

                                Regards,
                                Team IndiGo
                                Reply
                                Helpful
                                Found this helpful?
                                1 Comment
                                Report
                                Copy

                                Post your Comment

                                Comment Guidelines
                                  I want to submit Complaint Positive Review Neutral Comment
                                  Add Image
                                  code
                                  By clicking Submit you agree to our Terms of Use
                                  Submit
                                  N
                                  Nicksssss
                                  Nov 9, 2022
                                  Report
                                  Copy

                                  Hi I have travelled from Pune to Bangalore. My PNR No QMHQ5P . I have paide the 7050 Rs amount on my extra baggage, but i have not received the invoice of my luggage. I need the invoice on urgent basis please helpme to get the same
                                  IndiGo customer support has been notified about the posted complaint.
                                  View replies
                                  Dear Mr Kumbhar,

                                  Thank you for writing to us!

                                  Our teammate will connect with you on the registered contact number soon. Meanwhile, we would also like to inform you that invoice is sent to the customers on their registered email id within 30 days of the date of creating the booking.

                                  Your patience during this interim is highly appreciated.

                                  Regards,
                                  Team IndiGo
                                  Reply
                                  Helpful
                                  Found this helpful?
                                  1 Comment
                                  Report
                                  Copy

                                  Post your Comment

                                  Comment Guidelines
                                    I want to submit Complaint Positive Review Neutral Comment
                                    Add Image
                                    code
                                    By clicking Submit you agree to our Terms of Use
                                    Submit

                                    Related businesses

                                    Easy Go Trip
                                    1
                                    (80)
                                    Travelocity
                                    3
                                    (10)
                                    SpiceJet
                                    1
                                    (3459)