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IndiGo Complaints & Reviews

2.6
Updated: Oct 2, 2026
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IndiGo reviews & complaints page 21

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P
pratap kumar Bheemarasetty
from Erraguntla, Andhra Pradesh
Aug 4, 2023
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Address:
B.Pratap Kumar
M.Rambabu;
D-no:44-29-1;
Dobhi street;
Rly New colony;
Visakhapatnam- 530016

Hello,
I'm Pratap kumar B

I was traveling by indigo flight 6E 719 on 4 aug '23 from 5:55 am to 7 am
.I forgot my black colored samsung earphones. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 15A

Thanks,
Pratap Kumar B
[protected]@gmail.com
[protected]
IndiGo customer support has been notified about the posted complaint.
Dear Sir,

We are concerned to know about this. Please share the PNR with us so we may look into this further.

Regards,
Team IndiGo
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    S
    shwetaparkar
    Jul 31, 2023
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    Self Ms Shweta Parkar with PNR SRM7HZ, flight no. 6E 229 from SRX - BOM on 27/07/2023 post landing in Mumbai while collecting my baggage noticed that one of my grey colour bag wheel was broken and untracable, hence official complaint was lodged with staff on duty Ms Shivani S who has issued a complaint receipt and the same is attached herewith along with a photo of the bag.

    Ms Shweta Parkar
    Mobile - [protected]
    shweta.[protected]@yahoo.co.in
    IndiGo customer support has been notified about the posted complaint.
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      S
      Sudhikumar V
      from Attingal, Kerala
      Jul 27, 2023
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      I took a flight from kolkata to tvm via bombay on 23rd July (Flight no:6E5013 and 6E5114).We were three passengers and had three baggages .But the baggages were soaked in rain and damaged, even boxes iniside one was heavily shattered.Please consider my complaint and take immediate action and do the needful compensation.
      IndiGo customer support has been notified about the posted complaint.
      Dear sir,

      We certainly understand your disappointment. However, minor wear and tear may occur during the loading and offloading of the bag. You may visit http://ki.show/UrtsQa Clause 17.3 for detailed information on conditions of carriage.

      Please be assured that we have noted your feedback and shared it with the relevant team for necessary review and action. We look forward to your kind understanding. ~Team IndiGo
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        T
        Tahirkhanday
        from Srinagar, Uttarakhand
        Jul 27, 2023
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        I am writing to express my deep concern and disappointment regarding an unfortunate incident that occurred during my recent flight from Srinagar to Hyderabad on July 26, 2023, with ticket number BZ6D38 and flight number 6E 609.
        Regrettably, upon reaching my destination, I discovered that my valuable earbuds, worth INR 4000, were missing from my backpack. I had securely placed them inside my backpack before boarding the flight, and their absence was only noticed upon unpacking at my destination. I am certain that the earbuds were stolen during the course of the flight.
        I am truly disheartened by this incident, as I have always trusted IndiGo for providing safe and reliable travel experiences. This unfortunate event has left me feeling uneasy and concerned about the security measures in place during the flight.

        I kindly request a thorough investigation into this matter to determine how such an incident could have taken place onboard your flight.
        I have attached a copy of my boarding pass and ticket for your reference. Please feel free to reach out to me at [protected]@gmail.com for any further information or clarification.
        Looking forward to your response.
        IndiGo customer support has been notified about the posted complaint.
        Dear Mr Tahir,

        We truly regret to note this. However, we would like to apprise you that all items included in hand baggage are under the sole responsibility of the customer. You may visit http://ki.show/FrtaMZ (clause17.3) for detailed information on conditions of carriage.

        We appreciate your understanding.

        ~Team IndiGo
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          F
          fruzsi623
          Jul 24, 2023
          Resolved
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          Resolved

          Dear Sir/Madam,
          I purchased a ticket from KWI to DEL on the 28th of June (date of flight is 31th of July), the amount was deducted from my bank account but never recieved any confirmation.
          Transaction id: e3179db95c[protected]
          Support on whatsapp was not able to help, I didnt recieve any answer to my emails. Kindly ask you to send me the booking confirmation!

          Thank you and warm regards
          Jul 26, 2023
          Complaint marked as Resolved 
          I could get in touch with support on whatsapp and they solved the problem.
          IndiGo customer support has been notified about the posted complaint.
          Dear Sir/ Ma'am,

          We regret the inconvenience caused. We request you to write to our customer relation team at customer.[protected]@goindigo.in regarding your grievance.

          Regards,
          Team IndiGo
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            D
            Dumpali Sharath Chandra Reddy
            Jul 24, 2023
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            Address:
            8-115 Manganoor, Bijinapally, Nagarkurnool, Telangana

            Hello,
            I'm DUMPALI SHARATH CHANDRA REDDY

            I was traveling by indigo flight 6e6146 from Hyd to Del, on 23rd July from 10.45 pm to 12.55 am. I lost my white and grey colored OPPO AIR ENCO 2 PRO. I placed it on the area where magazines are kept in front of the seat please return the same if found. Seat was 9f (Zone 3).

            Thanks,
            Dumpali Sharath Chandra Reddy
            IndiGo customer support has been notified about the posted complaint.
            Dear Sir,

            We are concerned to know about this. Please allow us some time to get this checked.

            Regards,
            Team IndiGo
            Dear Ms Reddy,

            Thank you for writing in!

            With reference to the subject, we have not found any such article ar our end.

            Thanks & Regards,
            IndiGo Airlines
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              S
              Sandra suresh
              from Thiruvananthapuram, Kerala
              Jul 23, 2023
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              Address: Krwa134 kallaravila house kattachal road vettamukku thirumala po
              Website: Indigo

              A person named Tanya Sharma called me and give an opportunity for airline job.After telling my parents i realised it's a fake.and before that I snd my passport size pic and cv. And know she is blackmailing with my pic.that she will put it in porn sites
              IndiGo customer support has been notified about the posted complaint.
              Dear Sir/ Ma'am,

              As checked, the information you have provided is clearly fake / does not belong to IndiGo. It appears that certain people are fraudulently trying to collect money from you on the basis of a fake job offer. In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position. Further, you may connect with the relevant authorities for further assistance.

              Regards,
              Team IndiGo
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                J
                Jayesh2277
                Jul 22, 2023
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                Hi indigo,
                Got an offer letter for Cab Driver roll, where you demanding ₹5800 for uniform fees.
                Is this real?
                And below is the account details where I have to send this amount.

                *INDIGO AUTHORITY OF INDIA*
                *BANK NAME - KOTAK MAHINDRA BANK

                NAME:- VIDYA
                A/c :- [protected]
                IFSC code :-KKBK0004328
                IndiGo customer support has been notified about the posted complaint.
                Please Find offer letter
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                  B
                  bishnukr
                  Jul 22, 2023
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                  Address: India

                  I travelled from Oslo - Doha - Delhi on Qatar/Indigo on 19.07.23 (PNR) and in one of my bags multiple blade cut marks and a hole were observed while taking the delivery of bag at delhi airport. Please see attached picture and Property Irregularity Report from Indigo staff at the airport.

                  I was given a Property Irregularity Report with Airport staff marking the damage as Minor, though in no way the damage was minor, airport staff asked me to write an email highlighted in PIR and explain the nature of problem.

                  When i reached out to customer relations email, in less than 10minute of sending my email with all attachments and pictures, the case was closed siting the condition of carriage and Indigo not liable for wear and tear of the bag.

                  I want to highilght to the forum that multiple fresh cut marks in the bag with a deep hole, is by no means a normal wear and tear and is bad handling of the bag by airline staff resulting in the damage.
                  IndiGo customer support has been notified about the posted complaint.
                  Dear Sir/Ma'am,

                  We regret to see this. Please write to our customer relation team at customer.[protected]@goindigo.in regarding your grievance.

                  Regards,
                  Team IndiGo
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                    E
                    Elavarasan venugopal
                    Jul 22, 2023
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                    Hello,
                    I have done a distance MBA from National Institute of Management. Their office was located in mindspace bandra at that time. I received my certificate in jul 2009. Now when i applied for a job, the background verification says that the degree is fake.
                    The NIM contacts (mail, phone) nothing is reachable
                    The online verification link is also not working
                    Please help as my organization has said that they will cancel my job if the verification does not happen.
                    IndiGo customer support has been notified about the posted complaint.
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                      U
                      Udron
                      Jul 19, 2023
                      Oct 14, 2025
                      This thread was updated on Oct 14, 2025
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                      Address: Dehradun

                      I was told to pay security charges for the job in Indigo airlines. They said it will be refunded within 24 hours but it's been a month and they didn't refunded yet. And they are also sending me forms like medical form, accomodation form and new account opening form.
                      IndiGo customer support has been notified about the posted complaint.
                      Dear ma'am/ sir,

                      We truly regret to note your experience. However, please be apprised that IndiGo does not take payment of any kind during the hiring process. We request you not to engage with the concerned party further. ~Team IndiGo
                      I got an offer letter from Indigo Airlines. Is it fake or real
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                        Udron
                        Jul 19, 2023
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                        Address: Dehradun

                        I was told to pay security charges for the job in Indigo airlines for ground staff. They said it will be refunded within 24 hours but it's been a month and they didn't refunded yet.
                        IndiGo customer support has been notified about the posted complaint.
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                          A
                          Ahmad Ozair
                          from Lucknow, Uttar Pradesh
                          Jul 19, 2023
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                          An Indigo Flight Ticket from New Delhi (India) to Washington DC (IAD) airport for a group of 4 people was booked using my GoIndigo account on 17 July 2023.

                          Account email: [protected]@gmail.com
                          Account Phone Number: +91-[protected]
                          Flight Booking PNR: BMJL5V
                          E-Ticket Number: [protected]
                          Ticket Cost: 221, 421.56 INR

                          The credit card used was Scotiabank Passport Visa Infinite Card. The international credit card was charged twice by Indigo for the same ticket, and the money has not been refunded for the duplicate charge.

                          Kindly refund the credit card for the second charge at the earliest.
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Mr Ozair,

                          Thank you for reaching out to us and for sharing your details. We, however, request you to kindly share both the transaction IDs with us so we may look into it further. We appreciate your understanding. ~Team IndiGo
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                            M
                            Mazi1993
                            from Delhi, Delhi
                            Jul 15, 2023
                            Resolved
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                            Resolved

                            Address: GURUGRAM HARYANA
                            Website: www.goindigo.in

                            Respected Sir/maam

                            I was scammed by a person who claimed to be from Indigo Airlines for Job as a nurse in IGI.
                            I filled a form on Google for Job Interviews and a person contacted me on Whatsapp who claimed to be from Indigo Airlines. He sent me detailed information about the Salary, Workplace, Working hours at IGI airport as a medical nurse and other details.

                            After i filled the form he asked me to pay Rs.1550 for telephonic Job interview. I paid Rs.1150 on 30/06/2023 via Upi to his Airtel Payments Bank account.
                            He then told me the interview will be on 1/07/2023 at 11 am via telephone but I didnt receive any call on that day, later when i asked him he told me interview will be on 2/07/2023 at 12;30pm.

                            I did not recieve any calls on 2/07/203 so i called him again but his number is always switched off and no reply from whatsapp. So i called the Indigo Customer Support and they told me that it was a Fraud since Indigo does not take any money for interviews. I asked them for help but they are unwilling to do anything. The Fruadster has switched off his phone and no reply. I was scammed Rs.1550 .

                            Kindly issue refund
                            name - S KRISMASZI
                            PHONE -[protected]
                            Aug 19, 2023
                            Complaint marked as Resolved 
                            IndiGo customer support has been notified about the posted complaint.
                            Verified Support
                            Jul 19, 2023
                            IndiGo Customer Care's response
                            Dear Sir/Ma'am

                            We would like to inform you that IndiGo or any of its authorized agencies do not charge any amount for a job offer. We request you to refrain from making any such payments in case you receive such an offer.

                            Regards,
                            Team IndiGo
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                              J
                              Justan
                              Jul 15, 2023
                              Resolved
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                              Resolved

                              Good Evening Sir/ Mam? I am JUSTAN.V M.COM Graduate Passed out in 2023 Living in pondicherry. Sir at the Completion of my degree I as really interested in Joining your esteemed organization. so that i viewed indigo Carrer page every day.
                              for the suitable job. but sir/ Mam on July7/2023 i got an call from indigo and they asked to introduced about myself. and i made an introduction. they said the telephonic interview is over. we will call you soon like that. at the same day i received an mail that i has got selected for Airlines ticketing executive. the starting salary will be 27000 and you in the probation period for six month like that. and the very next day they contacted mee to pay 530 RS that for application fee. and i paid it too. i received an appointment letter from indigo airlines and along with the offer letter to.
                              and they instructed to fill the appointment letter and sent a photo of the filled appointment in whatsapp. i sent it to their whatsapp. and the next day they instructed to pay 2250 RS for the uniform they said they will sent in delivery manner. on that instruction i got strucked and i thinking its scam sir i alredy seen the indigo websites that indigo does not charges any fee for interviewe and posting.
                              Sir i attached the documents they sent to mee to cheat mee for an job scam
                              Indigo is an best organization some scammers are damaging their goodwill.
                              they need to be punished by the law.
                              now i thinking from one person they cheating for job like 530Rs like that how much of them cheated by them.

                              Scammers mobile numbers:
                              [protected]
                              [protected]

                              I REQUEST YOU KIDLY TAKE ACTION SIR THANK YOU
                              Aug 20, 2023
                              Complaint marked as Resolved 
                              IndiGo customer support has been notified about the posted complaint.
                              Verified Support
                              Jul 19, 2023
                              IndiGo Customer Care's response
                              Dear Sir/Ma'am

                              We would like to inform you that IndiGo or any of its authorized agencies do not charge any amount for a job offer. We request you to refrain from making any such payments in case you receive such an offer.

                              Regards,
                              Team IndiGo
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                                G
                                gelrep33
                                Jul 14, 2023
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                                Travelling as a transfer passenger from Muscat Oman to Chennai, India to kuala Lumpur Malaysia to Manila International Airport Philippines. Upon arrival at Chenni. not aware that it is recommended for me to pay 7, 000 Rupees before i can claim my Luggage from Muscat. I am a transfer passenger and i should be informed if there are payments for this. I arrived in Philippines not able to claim my Luggage that was in India AIrport.
                                IndiGo customer support has been notified about the posted complaint.
                                Dear Sir/Ma'am,

                                Thank you for writing in!

                                We're here to assist you hence, please share your PNR for us to check & assist you further.

                                Regards,
                                IndiGo Airlines
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                                  S
                                  Sunny Bimlesh Jain
                                  from Jaipur, Rajasthan
                                  Jul 12, 2023
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                                  Dear Sir/Mam,

                                  Our PNR: NRVSHW
                                  and PNR: T346QE
                                  Date of Travel 14th July 2023
                                  From Surat to Jaipur
                                  Indigo Flight 6E 784

                                  PNR : GTMEKQ
                                  Date of Travel 24th July 2023
                                  From Jaipur to Surat
                                  Indigo Flight 6E 715

                                  My Wife Bina Jain has suffered with a Fracture yesterday for which the attachment are made hereunder and as per the doctor the Plaster is for a month and so I humbly request to Please reschedule my Flight dates in the month of August 2023 without any charges due to this medical emergency.

                                  I Humbly request to please consider my request as I am going through a very tough phase as my wife is around 58 years and I am 60+ years and we were going to meet our son but faced this problem so please consider our Flight Reschedule request

                                  Awaiting your Positive response for the same.

                                  Regards,
                                  Bimlesh kumar Jain
                                  IndiGo customer support has been notified about the posted complaint.
                                  Mr Jain,

                                  Thank you for writing in!

                                  We believe our Customer Care Team has assisted you in this regard.
                                  Wishing your wife a speedy recovery.

                                  Thanks & Regards,
                                  IndiGo Airlines
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                                    M
                                    Meklal Shankar
                                    Jul 10, 2023
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                                    Address: [email protected]

                                    Hi Sir
                                    Our PNR: EQZV4J flew from HYD to BBI on 22nd June 2023
                                    and PNR: FUV72X FLEW from BBI to HYD on 26th June 2023(rescheduled one). For reimburse from our offices, hence, it is requested to send individual invoices. we both working in different organizations.
                                    Thank you
                                    IndiGo customer support has been notified about the posted complaint.
                                    Dear Mr Shankar,

                                    Thank you for writing in!

                                    Please be informed, a single GST invoice is issued against a particular PNR. We hope this clarifies your doubt.

                                    Feel free to reach out to us for further assistance.

                                    Regards,
                                    IndiGo Airlines
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                                      A
                                      Akshay5593
                                      Jul 9, 2023
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                                      Address: D-202 Sushant Lok Phase 1

                                      Phuket to Delhi flight 6E-1074
                                      Arrival at Delhi T3 on - 9th July at 5:40 p.m.

                                      I left my white color Samsung Earbuds, white color on the seat number 1C.

                                      Please retrieve it for me n let me know
                                      IndiGo customer support has been notified about the posted complaint.
                                      Dear Mr Akshay,

                                      Thank you for reaching out to us. However, we regret to inform you that after confirmation from DelhiT3 arrivals, your Samsung Earbuds were not found. Please feel free to reach out to us if you have any other queries. ~Team IndiGo
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                                        D
                                        Dinesh1908eyon
                                        Jul 8, 2023
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                                        Travel Date: 04-Jul-2023 Flight 6E808-BDQ to BLR.
                                        They have asked to weigh my Laptop Bag and charged me Rs 2200.00 for the extra weight of my laptop and its charger. I can understand, Check-in or Carryon Bags charge extra weight (15KG + 7 KG), but really not able to understand Laptop + its charges extra weigh charges!!
                                        I have travelled a lot Nationally and Internationally as well, but not a single Airlines have charged for Laptop and its charger weight. So, I wanted to bring to your attention, please.
                                        IndiGo customer support has been notified about the posted complaint.
                                        Dear Mr Muchhadia,

                                        Thank you for bringing this to our notice. However, as checked, the charges levied by our team at the airport were for an extra 4 kgs in your check-in baggage. Please feel free to reach out to us if you have further queries. We appreciate your understanding. ~Team IndiGo
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