IndiGo Complaints & Reviews

Travelled on 26th September 2022 from Bangalore to Kolkata via Hyderabad in Indigo airlines.
After receiving the checked in bag, I found that the bag is open and item missing from bag.
Missing Item - Rayban sunglass with pouch.
Someone in between have opened the bag and took the item out.

Flight number - 6E 638 and 6E 6158

PNR number - IPTNTT

Igot a job offer from indigo airlines as aground staff, ad they collected 44000 money from e and they send approval pass (gate pass) i have a small doubt on this notification i want toclarity aout the hr kunalsharma is real or fake, and also interviewr amardeep kumar

Can u please solve my complain. i didn't get ticket yet...

I bought ticket and it cut to credit card but i didn't receive ticket

My brother had a flight from Dumdum International Airport to Lokpriya Gopinath Bordoloi International Airport ( CCU - GAU) on 12th August 2022 PNR: OUHHXH Flight No: 6E-447.
It was a business related flight with GSTIN was also provided which is 21AJMPN4655K1ZX registered to my company A. P. ENGINEERING.

As the tax invoice came to me, I saw that there was no GST was levied from the flight ticket. All of the charges were included under Non taxable/exempted value. Now, how I am going to get the tax credit? It is a big amount and the IndiGo Customer Care Associates are not helping me out on this. Just halting and then they disconnect my call. I am getting harassed. Please help.

I had booked 3 tickets from Chandigarh to Pune for 21st October. I received a mail regarding confirmation of payment and schedule. Afterwards, I requested the airline executive to share the cost of changing the day of arrival for one subject. During this conversation he confirmed with me if I really wanted to get the changes made, and I consented.
He worked up the cost after my consent and shared the link for making payment with me post two days. Now, my plans had changed and I no longer wanted to continue with the change. So, I didn't pay and assumed that the tickets I bought earlier stand applicable.
I received another call from the agent saying that the change for one passenger were made final and that she would only be able to travel on the new date. I questioned how this happened without me paying for it. However, I didn't get any concrete response from the airline executive except that the company policy denies her from travelling on 21st but she could on the new date. They even observed my call to ensure whether or not the company executive had confirmed the aforementioned wish 3 times. It turned out he did and hence, I have been asked to first pay for the rescheduled date and then again for the original date.
This incident has rendered my original ticket cancelled and in case I wish to reschedule, I am to pay twice the rescheduling fee.
My questions and problems:
1. If the airlines protect their capitalist interest by observing a call and ensuring their executive followed the code, why is the customer kept in dark about the entire policy and its repercussions? I express that I wish to get changes made, I do not make payment for the change, I again request them to cancel my second request, why do I have to pay for the rescheduling twice? It is to be noted that the fee is equivalent to buying a new ticket. Why is the customer's interest not being protected by this agency?
2. I cannot buy the ticket for the same date myself. If that is to be done, I will have to follow the link they have shared with me, hence paying the rescheduling fee twice. Moreover, there is no refund if I do not follow their link. So why not implement a policy that payment if not done in 48 hours, then the flight booking is returned to the original date?
This is such a nuisance and is causing a lot of mental torture and hurting me and my family emotionally for not able to be financially well-off and cannot feed the hunger of these so called lowest cost airline!

I am very irritated and disgusted by the behaviour and management of Indigo staffs specially Miss Nandani Sharma indigo assistant of Jaipur international airport @indigo. Please give her training in terms of behaviour and customer handling during queries. I booked a ticket for a minor, who is only 11 years old. Her father expired and she had to travel back home for the final rites of her father. At the time of despair and agony we booked a ticket with Indigo hoping to send her back home with assistance from Indigo and at the last moment we are told that we are not allowed to fly. The reason being the name didn't match. I booked a ticket under her home name and her aadhar card says otherwise. But the photo of the child in the aadhar card proves that it's the same person, yet they didn't allowed us to fly and reach the final rites of her father. The traumatic state of mind didn't allow us to think straight and look up to the name in the aadhar card and book ticket accordingly. We are from middle class family and yet somehow we added 13 thousand to send the little kid home for the final rites of her father and Indigo denied and kept it from that little kid.The girl father was a cancer patient wanted to meet her child for the last time but sir just because of her first name the Indigo denied to board her in the flight after having ticket details Aadhar card and every proof was in hand yet the staff at the airport directly denied before listening or any solution if this is so 5.45 the girl had cancelled the ticket so that we could have afford to do the new but Nandani was unaware about everything kept us busy till 6.25 and at the last moment she said no cancellation can be done we talked to the customer care they said only reservation counter can do something but the lady sitting there was rude and the behaviour is just not accepted. being in middle class family after so much of technology development and every proof still we are lacked behind I demand a apology and full refund for the ticket. Because of Indigo the minor couldn't meet her dad who was cancer patient for the last time. This is something god is watching. So kindly help meh to get the money so the girl mother can help their child future. I hope my below proof of everything will justify. I believe my complaint will be looked by the higher authority and get it solved..

I travel quite often on Indigo flights. Recently from Delhi- Varanasi, Delhi- mabgalore- Bangalore - Delhi sectors (travelling today from Bengaluru to Delhi 6E735). The tragedy is you are not offered to prebook a meal of your choice under CPML Corporate ticket. Can't understand why this strange descrimination..?...

I travelled from Nagpur to Ahmedabad via Mumbai on 16-Sep-2022 (PNR- QTR2HX) . While I collected my Bag from belt No. 3 at Ahmedabad, the main flap/cover of my bag was in open condition and the things inside were also shuffled. Actually my bag was locked with two riders of main chain of bag. But while the bag received was without lock and without both the chain riders. Looking at the condition of chain, it don't have even a minor damage. that means the rider/lock was not breacked due to it was stuck anywhere. It clearly seems, it was broken/opened with some special instrument without damage of chain by some airport officials. While I shown the bag condition at Ahmedabad Airport Indigo Customer Service counter near Belt-3, they took photos of my bag and weighed my bag and the weight was same and even none of my items were lost.

Dear Officer,
I wish to inform that I along with my family had booked an Indigo flight to Vadodara from New Delhi, Terminal 1, for 11th September, 2022. The flight details are enclosed.
One of my family members, my daughter in law, Mrs. Akansha Roongta, was also travelling with us. She had some pain in stomach two days back (9th Sept 2022) when we were in Srinagar on Holiday trip. She was diagnosed in ladies hospital named General Lalla Ded Hospital in Srinagar and after conducting few tests, we were told that there was no major problem and pain will subside in 2-3 days. However, she was not very comfortable in walking. So we asked for a Wheel chair in Srinagar airport during our Air India flight on 10-09-22. The flight details are enclosed.
There was no problem faced at Srinagar airport and we were immediately provided wheel chair after going through our papers.
But during our onward journey to Vadodara on 11-09-22 through your airlines, we had a very bad experience which was not expected from Indigo Airlines especially when your airline holds a reasonably good reputation in Indian aviation industry.
I give below a brief summary of our experience at airport with your staff member.
Our flight departure time was 5:05 am and we had reached Airport about 2.5 hrs. early from scheduled departure time to have hassle free journey. But our experience was totally the opposite.
When we asked for wheel chair facility at Indigo counter we were asked to show some documents so as to support the need for a wheelchair. We explained them orally but they insisted on a written document or a prescription for the same which we were happy to show. After receiving the same the staff asked us to wait for some time so that they could consult with their onsite doctor. We had been waiting for an hour after which we started to become a bit concerned and after repeatedly asking them about the status we were informed at 4:00 am that the passenger was not fit to travel and that the doctor is insisting on an ultrasonography report without which they will not allow the passenger to board. We explained them that ultrasonography test was already done in Srinagar and the test result has been remarked in the prescription. But they insisted for report copy. We clarified them that we had got the passenger was treated in a government hospital in Srinagar where the usual norms are not to provide with a formal report but to scribble the results on the prescription itself. (a photo of the prescription shown to them is attached). But it had no effect.
At this point of time I would also like to bring to your notice that the staff that was carrying the report to and from the doctor was having a very casual and a laid out manner of working as he was walking in a very leisurely manner and shaking hands and greeting his fellow staff members. As the flight was about to take off we expected the indigo staff to understand the urgency of the matter but they were very casual in their approach.
We even told them that we were ready to take personal responsibility for the patient as the patient and we knew that it was not a very serious medical emergency and requested them to allow us to board the plane. But it had no effect on them. In all this process, stipulated boarding time passed away. Eventually, they did not allow us to board the plane and offered to refund the amount of fare or book another ticket in next Indigo flight after test and doctor consent.
At this time when the flight had already taken off we insisted on meeting the doctor on site who denied us the permission without even physically checking the patient. They made a few calls and asked us to talk to the doctor on mobile as the doctor was busy with a lot of patients on the floor below where they had gone to show the prescriptions. However when we insisted to meet the doctor personally they took us to the floor below and kept us waiting in the corridor on the lower floor. We were surprised to know that there was no doctor available and there was just some person sending the photos of the prescriptions on whatsApp and consulting with some unknown person. Indigo staff was giving us blatant lies about the availability of the doctor.
They further insisted on getting the ultrasonography report and offered to refund the amount of fare or book another ticket in next Indigo flight after test and doctor consent.
We had no choice but to get the refund for two tickets namely Mr Anukool Roongta & Mrs Akansha Roongta
We again booked two tickets in an evening Air India flight to Vadodara at higher fare. We boarded the flight from Terminal 3 without any difficulty but we wasted our entire day spending 10 hours at airport.
We never expected such type of treatment from Indigo staff. We summarize our grievances as under:-
1) If in the opinion of Doctor of Indigo airlines, the patient had serious problem for which they could not give permission to board the plane, then why no proper care of patient was taken as per ethics of Doctor Profession. Why the patient was made to sit for two hours without any medical attention. Are Indigo airlines not morally responsible to provide bare minimum medical treatment?
2) Why Indigo staff took more than one and a half hours to come to the conclusion that the passenger cannot board the plane.
3) Why blunt lie was spoken by Indigo staff that Doctor has denied the permission to board the plane when in fact no Doctor was available at airport.
4) Why no test facility was available at Airport to meet any emergency situation like this.
Aviation rules framed by Government authority are same for every airline. Then why different procedures are followed by different Airlines. It points towards open violation of rules and regulations
In the end, we lodge our financial claim as under:-
1) Difference fare of Rs 8600/[protected] which we had to pay to Air India airlines for two people for journey to Vadodara on same day. Online ticket has been attached for your reference
2) Basic food expenses of Rs 2000/- incurred by us during our wait at terminal 3 for next flight
3) Rs 1, 00, 000 for mental torture and loss due to delay in our onward commitments at Vadodara.

You are requested to pay the claim amount at the earliest by sending a cheque in favour of SIDDHARTH ROONGTA at the below given address

Siddharth Roongta
S-6, Shreeji Astha Avenue,
Near Balaji Hospital
Subhanpura
Vadodara-390023

Regards

Siddharth Roongta

The Ticket to fly from Bengaluru to Thiruvananthapuram (PNR IL4PRS) was purchased July 25, 2022,

The travel date was September 11, 2022, 3.55pm and tried to check-in online on September 10, 2022 8pm, chech-in completed and got a message on screen that email confirmation and boarding pass will be mailed to the registered mail. I did not receive email or boarding pass after that.

Again I tried to check-in on September 11, 2022 at 1pm, check-in completed and got confirmation email confirming the check-in.

The kiosk at Airport was not facilitating for printing boarding pass, so the counter staff was approached for boarding. The counter staff refused boarding and had to return.

I was not given any consideration of being a female young student and was refused to fly.

The negligence of Indigo resulted in additional expenses and personal stress for me for the following areas;

Airport taxi movements, INR 2, 198
Ticket amount for the flight denied, INR 5, 514

Airport taxi movements for new trip, INR 1, 157
The new ticket at INR 6, 354 (PNR QPUCJG)
Missing the MBBS classes

Requesting appropriate actions.

Pnr.RIQW7Y BAD EXPIRIYANCE my first flight i share you call me argent on my number write now

I have booked my flight ticket from Madurai to Kuwait on 11 Oct 2022. My payment shows successful. But ticket not issued and showing as Payment status as ''Initiated''. Please confirm whether ticket is confirmed or I have to look for another one.

Even after several followup nothing is confirmed from Indigo Staff.

Hi, I had a flight booked from Thiruvananthapuram to Hyderabad on 13 sep 2022 with PNR WW18TM. during web check in i was asked to select seats and pay the fee accordingly. i did select my seats and paid via UPI. though the transaction was successful it didn't reflect on payments page. i have waited for few mins and paid again inorder to complete my check in and this time it was successful. but i haven't received any refund for my earlier payment. could you let me know when that would be processed.

UPI ref no.[protected]

Thanks

Hi,
Travelled by flight 6E 629 on 13-Sept from Pune to Bangalore and was occupying seat 5A. This flight was delayed today and I was getting late for my meetings and departed from flight in a hurry. Enroute from airport to guest house, I noticed that I may have dropped my bracelet made of gold+diamond and black beads either in the airplane or either of the airports (Pune/Bangalore) waiting area - gate 6 and gate 4 at Pune or baggage collection Belt #7.
Incase this has been found, Kindly contact me and also let me know on how I can get this back.

I received this email for my trip

Greetings from IndiGo.

This is in reference to your booking under the PNR- MQ7H5Q

Your flight 6E 7072 from VGA to BLR on 30Aug2022 is cancelled due to operational reasons. Click on http://i9f.in/RwQNrLi22k to explore alternate flight or cancel and refund. Inconvenience caused is deeply regretted.

And I booked another flight, when I asked for Refund,...

I had travelled via Turkish Airlines from Istanbul to Mumbai (TK 0720 - PNR - VDH3CX, Baggage tagging - TK 327617) on 9th September and took a flight from Mumbai to Bangalore (6E 6293, PNR - FLFSXS). The baggage did not arrive to Bangalore. Seems, the Baggage is found and identified by the Turkish Airlines in Mumbai. They are asking for authorization from Indigo Bangalore to make the connection to BLR.

Kindly do the needful at the earliest.

I have provided all the details at the Baggage service counter at BLR airport. I'm trying to call the customer support everyday, BLR MHB and BOM MHB indigo staff are not much responsive.

This is causing lot of stress

I am indigo kastmar sir I am not going to Chennai to dibrugarh 31 August flight mein nahi Gaya please sir my return Paisa 2609 RS

----- Forwarded message -----
From: rgicl.[protected]@reliancegeneral.co.in
To: "[protected]@yahoo.co.in"
Sent: Monday, 12 September, 2022, 03:02:40 pm IST
Subject: Re:Fw: [protected]-Query Letter' PNR : GTDT4U 'Cancelled ticket

Dear Sir/Madam,

Greetings from Reliance General Insurance!!

As send documents are not satisfied all requirements. so please send all the documents as mention below
Query remarks:

Claim form duly completed and signed by the claimant

Details of refundable amount from the airlines for travel tickets

Letter from insured mentioning the reason of trip cancellation with related proof

Proof of travel and accommodation expenses made in advance for the trip

Kindly provide related document from Airlines for cancellation reason.

Copy of Ticket and Boarding pass
Claim no: [protected]

Regards
Team R Care Health

Reliance General Insurance Co Ltd
Krishe Sapphire
Krishe Block, III Floor
South wing, survey No 88
Hi Tech City Main Road, Madhapur,
Hyderabad 500081

Toll Free Help line[protected]
www.reliancegeneral.co.in

From : [protected]@yahoo.co.in
To : rgicl.[protected]@relianceada.com,
Cc :
Bcc :
Subject : Fw: [protected]-Query Letter' PNR : GTDT4U 'Cancelled ticket

EXTERNAL : Cyber Security First: Use caution while clicking links or opening any attachment.

Dear Team,
Please provide the below details for claim of my cancelled flight ticket.
I booked ticket for INDIGO flight and my PNR is GTDT4U.
Earlier, My ticket travel date on 06/09/2022 @ 17:45 : PATNA to AHMEDABAD but due to cancellations of direct flight it was rescheduled on 08:45 Patna to delhi and delhi to Ahmedabad.Which is totally disturbed my plan and made me cancelled the earlier planned tickets.

So here I request you to provide the below requested documents from the insurance agent.

Details of 04 no.passengers.
Name : Nidumolu Ravi Kumar - age 37, PNR - GTDT4U
Name : Lakshmi prasanna- age 32, PNR GTDT4U
Name: Nidumolu Eshani - age 08, PNR GTDT4U
Name: Nidumolu Chaitanya Bharadwaja age- 04, PNR GTDT4U

Please provide the documents to Reliance insurance team

Attached the ticket for your reference.

Thanks & Regards,
Ravi

----- Forwarded message -----
From: rgicl.[protected]@reliancegeneral.co.in
To: "[protected]@yahoo.co.in"
Sent: Sunday, 11 September, 2022, 01:15:45 pm IST
Subject: Re: [protected]-Query Letter

Dear Sir/Madam,

Greetings from Reliance General Insurance!!

This is in reference to your below email for claim status, would like to inform you that your claim is processed and is queried for below documents:

Query remarks:

Claim form duly completed and signed by the claimant

Details of refundable amount from the airlines for travel tickets

Letter from insured mentioning the reason of trip cancellation with related proof

Proof of travel and accommodation expenses made in advance for the trip

Kindly provide related document from Airlines for cancellation reason.

Copy of Ticket and Boarding pass
Claim no: [protected]

Regards
Team R Care Health

Reliance General Insurance Co Ltd
Krishe Sapphire
Krishe Block, III Floor
South wing, survey No 88
Hi Tech City Main Road, Madhapur,
Hyderabad 500081

Toll Free Help line[protected]
www.reliancegeneral.co.in

From : [protected]@yahoo.co.in
To : rgicl.[protected]@relianceada.com,
Cc :
Bcc :
Subject : Re: [protected]-Query Letter

EXTERNAL : Cyber Security First: Use caution while clicking links or opening any attachment.

Dear Team,
Please find the screen shot for the documents provided.

Thank's,
Ravi

On Friday, 9 September, 2022, 08:16:10 pm IST, wrote:

Date:[protected]

Dear Sir/Madam,

Ref: Policy No.:[protected] Claim No.: [protected] Claim Status: Information/Details awaiting

This e-mail is to bring into your kind attention concerning details of claim documents pending attached with this e-mail for your reference.

You are requested to provide the information/details in order to process your claim/s.

Please provide the same within 15 days from the receipt of this mail in order to avoid any delay in processing of the claim/claims. Detailed synopsis of the Claim Query is attached herewith for your ready reference.

Note- Please ignore this mail if you have already dispatched the documents.

Regards,
Team R Care health
Email- RGICL.[protected]@relianceada.com
RELIANCE GENERAL INSURANCE CO LTD# 1-89/3/B/40 to 42/ks/301, 3rd floor,
Krishe block, Krishe Sapphire, Madhapur, Hyderabad – 500081
Toll Free No[protected]

This is auto generated mail from system, please do not reply.

I have booked a ticket from Skopje to Bangalore via Istanbul-Mumbai. in Skopje I put my luggage in Turkish Airlines Check-In they put the sticker [To ; BLR] and they confirmed to collect the luggage on arrival at last destination. I asked them two times and they told no problem you can collect at BLR. But when i reach Bangalore there was no luggage on the belt. Immediately I went to baggage help desk and they told me we are not able to locate and it will take 48 hours to locate it they provided a mobile number for follow-up. I was landed on 10th of SEP and till now there was no status on my luggage. "they say tracking continues". When i call BLR MHB they are not picking the call. Please help to locate my bag and inform me about the status of my luggage. [Attached is my bag tags, boarding pass and File reference number]