IndiGo Complaints & Reviews

I booked a ticket from Bangkok to Kolkata from Indigo PNR OL7KHC using their 'Flexi fare' that charges Rs.1000 for cancellation if it is cancelled over 4 days prior to departure.
Scheduled departure was 28th August. I cancelled my flight before 22nd August from their app. They claim that I cancelled it one day prior, on the 27th from Bangkok Airport counter, and have deducted Rs.5011 and Rs.550 convenience fee.

They did not send in any confirmation of the cancellation, and when I checked on the app, opening the booking showed 'this booking does not exist or has been cancelled' as a pop up. This reassured me that the flight has been cancelled. IndiGo had been prompt with refunds in the past so I did not delve into it any further at that moment.

After a week of not receiving the refund, on 29th August, I wrote an email asking for an update. That is when they informed me that their system says it was cancelled from Bangkok airport counter on 27th August. I was not in Bangkok on the day, which is primarily the reason I had to cancel the flight. I have flight tickets and hotel reservation to prove the same.

It's been 2 weeks since they have been harassing me by sending me the same email again and again, that I cancelled the flight on 27th August, and today, they have asked me for proof that they send post cancellation. If they had sent proof, would this even be an issue? It would have been resolved instantly. The main problem was that they do not send any proof, the app/website also does not allow for checking date of cancellation, just the pop up as attached post trying to access the booking. They leave this grey area such that they can make a fool of as many customers who won't take this forward. I have told them there is a system error since it reflects I cancelled it from Bangkok airport and I have proof I was not in Bangkok on the day, but they have ignored that repeatedly.

Please help me receive my refund and if you can, make it mandatory for them to send cancellation confirmations.

I had registered for airline job on famous company OLX and I got a call from the person on the opposite end saying we are from INDIGO company you are selected for the first qualifying round so you have to pay Rs 2500 as a security deposit I paid it and attended the first qualifying round. Then someone called from another number and said you have qualified for second round so you have to pay 6200 more for clothes and shoes so I got a big doubt when I contacted them they are rejecting my call this is a gang that is totally deceiving. They are not affiliated with INDIGO. I respectfully request you to consider this and provide me with appropriate compensation

I am a student and I was told that I can just show my student card at the airport while check-in to avail 10Kg extra baggage. This information is still there in the official website and yet I was asked to pay 40USD per Kg for the extra baggage. 40USD. Who would pay 30, 000 INR for 10 Kgs?

I am extremely dissatisfied and I will never book with indigo or recommend indigo to anyone ever!

They robbed me! Unacceptable!

Btw the ticket said quatar airways operated by Indigo? And quatar airways said me that indigo would accept the student card.

I was travelling from banglore to Doha. My request is atleast have the rules clear in your website. When I called the airlines it said the same!

PNR NO. ZWBZMJ - Dehradun to Chennai dt.04.09.2022

PNR NO. EWJUST - Chennai to Dehradun dt.24.08.2022

Travalook agent is saying that they have not received the refund amount till now. But you have sent a mail the amount is sent. Kindly resolve this issue since it is pending for more than 40 days

Myself travelled with my family on 9th sep 2022 in indigo flight 6E 6823, with seat numbers 7A, B, C. One of my checked in baggage severely damaged . Please provide compensation.

எனது பெயர் கார்மேல் ராஜ் நான் எனது நன்பர்முலமாக வேலைக்காக மின்னஞ்சல் முலமாக 72000 பனம் கட்டினேன் பனம் கட்டி 10 மாதங்கள் ஆகின ஆனால் இன்னும் வேலைக்கான எந்த பதிலும் வரவில்லை ஐயா எனக்கு வேலை கிடைக்கவில்லை என்றாலும் நான் கட்டிய பனத்தை பெற்றுத்தாறுங்கள் ஐயா எனக்கு உதவுங்கள் நன்றி சார்

I lost my noise airpods case while travelling in indigo flight 6E6502 seat 12F on 8th September 2022 3.55 pm flight. Requesting the concerned authorities to help out for the same.

I booked a ticket ( 5 persons) in Indigo with PNR-IKS1HS for journey on 12 October which is a direct flight. Two weeks back, it is informed that the flight was cancelled. As the travel is very urgent to me, i have to avail Plan B option of Indigo which facilitates booking alternative flights with no additional cost. However there was no direct flight on the same date. I payed extra money for my travel on the first ticket for a direct flight. The option available on Plan B was taking longer time and i have to spend additional amounts for food as i have to spend prolonged time in between. Additionally, for seat booking, i have to spend twice for the two connection flights. This is highly inconvenient and causing additional financial burden for me. Please make arrangements to compensate my inconvenience and financial loss.

I had 2 bags one of around 16 kg and other around 6.6 kg. I was a first timer and didn't know the difference between cabin luggage and check in luggage. I could have taken the 6.6 kg bag into cabin if the staff there who did my luggage checkin would have helped me regarding that. Instead he made me to pay for extra 7 kgs whereas I should have paid only for extra 0.7 kg of luggage. Who will pay my money back ? 😭

I lost my checkin baggage while travel from bhopal to Bangalore on 20th August 22 now after 18days Indigo replied saying they wont be able to find my bag n can not consider my request anymore. They should compensate me for my suffering and mental harassment, i have to suffer for making new documents as my bag had all my educational n id proofs certificate passport. Who will be responsible for this, I want proper justification for my lost baggage except saying not able to find does indigo staff started stealing the bags as well

While travelling from Chandigarh to Dubai, I lost my SAMSUNG GALAXY EARBUD in plane. Please check and return.

Name: Manhar Kohli
Flight: 6E55
PNR:ZS7FJA
SEAT: 1B
Date of Journey: 1st Sept'22
Start time: Time: 17:40 Hr

I have lost my traveled boarding pass for which I need to claim for travel allowance in my company. When I tried to submit the request from indigo official portal for travel certificate it is not working.

Could you please help in getting my travel certificate of 04 -July-2022 or boarding pass?

6E 243 LKO TO DEL
PNR No. ZV7TSH

Gave brand new American Tourister at Lucknow checkin counter and found in Delhi that the handle of the luggage broken and missing. Extremeely disappointed by your staff's handling. Please look into the matter and resolve to my satisfaction. The luggage is meant for international travel to Auckland, New Zealand.

Indigo ground staff denied us permission to board my direct flight from Hyderabad to Coimbatore on 4th September 2022. They were operating their check in counters understaffed and i had to wait for 25 minutes in the que due. There was no boarding announcement even and finally they deny me permission to board my flight.

I even had a senior citizen with me and i had to rebook a round about flight for extra 38000. Is this the way you treat your fliers and scam them. The ground staff was extremely impolite and rude.

The flight PNR number was ESQJRK flight number is 6E 752.

I booked a ticket for a journey on 01 Nov 2022, from Patna to Bangalore using the indigo website - https://www.goindigo.in/

After making payment, the website shows an error that the ticket could not be booked at this time. The amount was debited from my account.

The indigo customer executives were of no help, they kept hanging me. No response over email.

Details -

Transaction Date/Time
01 Sep 2022 21:55 PM

Transaction Amount
INR 8037.00

Transaction ID
ef7a54dbebd[protected]

SIR my name is GireeshKumar S .On 9th march 2022 8 am I try to book a flight ticket on indigo using their own website but that time amount debited (rs 4729) but booking not get confirmed. In this case normally refund will be initiated but in my case they send me confirmed ticket ( pnr no- CLZ44Z ) after 24 hrs . At the same day ( 09 march 2022, 8.30am) i booked another ticket in that same flight and got ticket immediately. I contact indigo...

I missed my flight from delhi to bengluru on 14th august 2022. Only because I had a connecting flight from lucknow to delhi, then delhi to bengluru and one of my belongings was left behind in the former lucknow to delhi flight and we had to wait until the baggage claim people returned which took a lot of time and we could not have got out of it. I got a call from the cabin crew of delhi flight people and they told me to rush and we did but we could not make it. Now, here I'm trying to tell the cabin crew that i had a reason which is why i am late and it was a legitimate reason, and the flight had good 30 mins remaining to fly off. I told them to pls wait for us as we were at the check in counter already. But they did not wait and on top of it they had the rudest behaviour for it. They did not even bother to hear me out. Kept telling me we cant even have this conversation.

What felt wrong was their rude behavior. They were in no mood to help me at all. They were like manage on your own. For cabin crew, not so much helpful. And on top of it, i complaint on the indigo complaint services, they came and spoke about the refund but my back account had an issue and the transaction couldn’t be done and asked them to call me again tomorrow. And they never reverted. I have sent multiple mails, several calls to the complaint service executive. This is highly irresponsible

Hi,

I lost my bose earphone piece(one side) as shown in the pic. Can you please check on the flight?

PNR - UNQTFM
SEAT - 29 C
Flight number - 6E096

and let me know of any details you require - contact by email - [protected]@gmail.com

I missed my flight from delhi to bengluru on 14th august 2022. Only because I had a connecting flight from lucknow to delhi, then delhi to bengluru and one of my belongings was left behind in the former lucknow to delhi flight and we had to wait until the baggage claim people returned which took a lot of time and we could not have got out of it. I got a call from the cabin crew of delhi flight people and they told me to rush and we did but we could not make it. Now, here im trying to tell the cabin crew that i had a reason which is why i am late and it was a legitimate reason, and the flight had good 30 mins remaining to fly off. I told them to pls wait for us as we were at the check in counter already. But they did not wait and on top of it they had the rudest behaviour for it. They did not even bother to hear me out. Kept telling me we cant even have this conversation.

What felt wrong was their rude behavior. They were in no mood to help me at all. Tehy were like manage on your own. For cabin crew, not so much helpful. And on top of it, i complaint on the indigo complaint services, they came and spoke about the refund but my back account had an issue and the transaction couldn’t be done and aaked them to call me agin tomorrow. And they never reverted. I have sent multiple mails, several calls to the complaint service executive. This is highly irresponsible

My pnr is IWZJ8G i was at gate 43 at 4:30 PM i got a call from Mr Jagdeep Singh [protected] at 5:05 you are late come in 5 minutes at gate 55. I reached at gate 55 and Jagdeep Singh Started arguing and uses foul words and doesn't let us board flight. What is our faultWhole staff started arguing us in front of everyone and insulted us you should be educated to come before 25 minutes. How should we know there was no such announcement
@IndiGo6E

#PoorServiceIndigoAirlines
I want full refund of my ticket on priority basisWhy should i pay extra charges unnecessary Mr.jagdeep singh doesn't let us board he was non cooperative staf[censored]ses foul language in front of everyone. Called Indigo airlines support they were not helpful