IndiGo Complaints & Reviews

I booked a ticket for a journey on 01 Nov 2022, from Patna to Bangalore using the indigo website - https://www.goindigo.in/

After making payment, the website shows an error that the ticket could not be booked at this time. The amount was debited from my account.

The indigo customer executives were of no help, they kept hanging me. No response over email.

Details -

Transaction Date/Time
01 Sep 2022 21:55 PM

Transaction Amount
INR 8037.00

Transaction ID
ef7a54dbebd[protected]

SIR my name is GireeshKumar S .On 9th march 2022 8 am I try to book a flight ticket on indigo using their own website but that time amount debited (rs 4729) but booking not get confirmed. In this case normally refund will be initiated but in my case they send me confirmed ticket ( pnr no- CLZ44Z ) after 24 hrs . At the same day ( 09 march 2022, 8.30am) i booked another ticket in that same flight and got ticket immediately. I contact indigo...

I missed my flight from delhi to bengluru on 14th august 2022. Only because I had a connecting flight from lucknow to delhi, then delhi to bengluru and one of my belongings was left behind in the former lucknow to delhi flight and we had to wait until the baggage claim people returned which took a lot of time and we could not have got out of it. I got a call from the cabin crew of delhi flight people and they told me to rush and we did but we could not make it. Now, here I'm trying to tell the cabin crew that i had a reason which is why i am late and it was a legitimate reason, and the flight had good 30 mins remaining to fly off. I told them to pls wait for us as we were at the check in counter already. But they did not wait and on top of it they had the rudest behaviour for it. They did not even bother to hear me out. Kept telling me we cant even have this conversation.

What felt wrong was their rude behavior. They were in no mood to help me at all. They were like manage on your own. For cabin crew, not so much helpful. And on top of it, i complaint on the indigo complaint services, they came and spoke about the refund but my back account had an issue and the transaction couldn’t be done and asked them to call me again tomorrow. And they never reverted. I have sent multiple mails, several calls to the complaint service executive. This is highly irresponsible

Hi,

I lost my bose earphone piece(one side) as shown in the pic. Can you please check on the flight?

PNR - UNQTFM
SEAT - 29 C
Flight number - 6E096

and let me know of any details you require - contact by email - [protected]@gmail.com

I missed my flight from delhi to bengluru on 14th august 2022. Only because I had a connecting flight from lucknow to delhi, then delhi to bengluru and one of my belongings was left behind in the former lucknow to delhi flight and we had to wait until the baggage claim people returned which took a lot of time and we could not have got out of it. I got a call from the cabin crew of delhi flight people and they told me to rush and we did but we could not make it. Now, here im trying to tell the cabin crew that i had a reason which is why i am late and it was a legitimate reason, and the flight had good 30 mins remaining to fly off. I told them to pls wait for us as we were at the check in counter already. But they did not wait and on top of it they had the rudest behaviour for it. They did not even bother to hear me out. Kept telling me we cant even have this conversation.

What felt wrong was their rude behavior. They were in no mood to help me at all. Tehy were like manage on your own. For cabin crew, not so much helpful. And on top of it, i complaint on the indigo complaint services, they came and spoke about the refund but my back account had an issue and the transaction couldn’t be done and aaked them to call me agin tomorrow. And they never reverted. I have sent multiple mails, several calls to the complaint service executive. This is highly irresponsible

My pnr is IWZJ8G i was at gate 43 at 4:30 PM i got a call from Mr Jagdeep Singh [protected] at 5:05 you are late come in 5 minutes at gate 55. I reached at gate 55 and Jagdeep Singh Started arguing and uses foul words and doesn't let us board flight. What is our faultWhole staff started arguing us in front of everyone and insulted us you should be educated to come before 25 minutes. How should we know there was no such announcement
@IndiGo6E

#PoorServiceIndigoAirlines
I want full refund of my ticket on priority basisWhy should i pay extra charges unnecessary Mr.jagdeep singh doesn't let us board he was non cooperative staf[censored]ses foul language in front of everyone. Called Indigo airlines support they were not helpful

Some people say that they are Indigo company and they send Mee some offer letter and demands 2000 rupees verification document fees.i am already paying 800 rupees please tell me they are geniun or not if they are not geniun so please some action take against them because they fraude people at your name.

Air conditioner is not working in flight.. but boarding has been completed and passengers are suffocated inside.. worst service ever.. I haven’t experience this in any other flight journey before.. without making the flight ready how come they will ask all the passengers to board.. totally waste of money..date 31/08/2022 flight: 6E5038

I had booked a flight for 31st August 4:55 am from Pune to lucknow which had a layover of 1 hour in Ahemdabad. But after booking the flight, the above flight got cancelled and we got an email to reschedule the flight with an alternate flight for the same day but at 12:50 am.(PNR YNR13Z)
I had to cancel the flight but I did not get a full refund for it.
Request you to look into it and process full refund for the flight.
I paid Rs 5194 and got only 1105 as refunded amount.

I have 2 rachets and one is worth 50000 idr and both r very expensive, we were forced to send it as check in luggage and for a sports Person like a badminton player his/her racket is very precious and we aren’t allowed to take our rackets thinking we would hijack the best lane, this happened in Rajkot airport, this is very very disappointing.

This is to inform you that on 23rd August 2022, I booked two tickets from Hyderabad to Bhubaneswar bearing PNR ZUQ1WX dtd.27.08.2022 alongwith round trip i.e., from Bhubaneswar to Hyderabad dtd.28.08.2022. I was suddenly informed that the INDIGO cancelled my flight on 25.08.2022 for which I have no choice to cancel my tickets. But surprisingly, when I checked the refund status, I came to know that the refund is only Rs.8920/- even though I have paid Rs.24, 000/- for fare charges. This is completely the fault of your authorities to cancel the flight at last moment and not giving full refund. Please reply as soon as possible. Kindly do needful.

I got a job offer from Indigo and asked me to pay Rs.1050/- for the training purpose. i made the payment and understand that they are fraud. Is there any way to refund my money back. please help me

On 16th of august 2022, I have a flight from Delhi to Hyderabad ( 6E2325) 1:50 am at terminal 2. I have reached the terminal 2 at 12:45, but as there was a que I reached the check-in desk at 12:55 on which the attendant told me that I can not check in my bags as the bag check in is closed. I had a very important class the next day early morning hence I asked him can he let me pass if I don't bring my bags with me as I can leave the baggage with my family who was waiting outside of terminal 2. he clearly said that I wont be able to make it, at that point the time was 1 am my flight still had time to take off but he simply said no even I requested him several time, he kept getting rude. I could've catch my flight but cause of him I missed it. I don't know whether he acted in such way cause of my gender or my religion but it was shown in his behavior. later I had to re-schedule my flight for which I have to pay the extra amount. after such incident I would never fly again with indigo and suggest my peers that they would do the same.

I had booked a return trip from Singapore to Chennai through the Indigo app. On making the payment, I received a message saying payment initiated. after that I received no emails or messages to indicate that the payment had failed. One week later when I checked, I was told that the payment had failed and it was my responsibility to call IndiGo within 24-48 hours to resolve the payment issue. The ticked had been cancelled and I had to rebook...

I was travelling from Mumbai to Kanpur on 10th Aug 2022 on 6E 5384. I believe that i lost my brand new Sony Noise cancelling headphones while leaving the flight. It may have dropped somewhere from my bag which was open. Please help me locate it. I can provide additional details as required.

Thanks.

Dear sir
I am writing this after having very pathetic and unhelpful behaviour of your staff and especially the staff manager appointed at boarding gate of flight no- 5012. From Delhi to Amritsar… since we had connecting flights…from Indore to delhi then from Delhi to Amritsar we were travelling with an infant… it was not very easy for us to go through all the security points so quickely …: still somehow we manage to reach at boarding gate 13 minutes prior to schedule departure time i.e 10:10am….we managed to reached there before 10:00 am… he instead of helping us wasted time in arguments…… we made several request since we were with infant … there can be exceptional cases…. But he dint listen and don’t even tried to help us…being an employe of such a highly reputed airlines…. He should have at least tried his best to get us boarded in…. But he rudely denied for any help…. And ask us to buy next ticket…. Since we were going on someone’s funeral… the time was very previous for us. So we went to buy next ticket for which we spent 2500 per ticket extra….. we bought these connecting flight because we need to reach their on time…. But because of the unhelpful behaviour of your staff we couldn’t reach their and took next flight at5:30pm..
So basically I want to tell their is some exceptional cases in every airlines…. And flight hadn’t departed yet.
Please it’s our request the inconvenience that is caused by that staff and that manager because of how unhelpful and unprofessional behaviour is unacceptable from this company. Despite the evening staff and other staff member were very polite and they guided us very well because we can’t rush with an infant.
Please look into this matter and take a action against that manager so that any other passenger don’t suffer because of this person. We still have trust in your company and will continue to fly . But we also expect reply from you.

Thank you
Lovely Pathania
Pnr-ZTPU9X

HI Team,

My Mother had a flight from Ranchi to Pune on SAT, 06 AUG '22.
Airline : Indigo (6E-6411)
PNR : VT3BWK

When she reached to destination we found that her checked in baggage had long cut mark and her Gold Chain is missing from the baggage.

Please help us to get this issue addressed. The price of the chain was close to 75 to 80K. I am expecting immediate action or refund.

Please help me by checking the footage of Ranchi at around 6 to 7 Pm.
The color of the suitcase was Maroon.

[protected]is the phone number of rahul sharma who asking me security money rupees 1400 and he take interview in telephonic conversation and he said i m passed interview and i got selected in delhi airport as ticketing counting

I have booked my flight from Ranchi to Chennai on 20th of August but the flight got cancelled by airline itself just 2 hrs before boarding the flight. It was very urgent to reach on 20th August. But because of flight mismanagement I had to suffer and bore unnecessary extra expense to recently book another flight. Even I faced mental harassment because my professional life got affected because of this. I want concation for what I faced and the extra expense that I need to bear because of airline mismanagement.

I had Flight Booking from Ranchi to Vadodara with PNR - WL4QQF on 20.08.22, but due to unavoidable circumstances my flight was rescheduled and Changed to Ranchi - HYD - PNQ - AMD and I reached on 21.08.22 morning.

But due to mishandling of baggage at Ranchi Airport by your team, my baggages (05 Nos) has not been sent on the same Flight which I boarded. After raising PIR at Ahmedabad Airport with PIR - AMD6E16063 / WL4QQF, i came to know that out of 05 nos of baggages 04 nos have been transferred by other flight through Delhi to Ahmedabad, which I collected on 21.08.22 at 8.30am from Ahmedabad. But still left out 1 bag was not delivered to me on 21.08.22 and It was delivered to my house on 22.08.22 at 1.30pm, but after opening my baggage I found my 03 items are missing from my baggage.The bag was Fibre Suitcase of VIP Company and was in Locked condition when i received.

Missing Items :
1. Redmi Note 7 Mobile Phone
2. VIVO T1 5G Charger
3. Boat Airpod141

Any doubt of the missing items in the baggage can be checked at Ranchi Airport where the INDIGO team is doing screening of baggage. I had lots of issues during my travels and waited so much for receiving the baggage but ultimately faced such a problem which has disturbed me mentally and Financially.

Looking for your immense help in getting back my items, as these items are very much important for me.