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IndiGo Complaints & Reviews

2.7
Updated: Dec 5, 2025
Complaints 5661
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IndiGo reviews & complaints page 30

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S
SurenHK1
from MUMBAI, Maharashtra
Jul 7, 2022
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I am Surendra Kumar Mishra [protected]
Travelling date 27th May 2022
Sector: Bhubaneswar to Mumbai T2
PNR : EJMFQS

Please find the pictures of the bag which got badly damaged.
Already complained to ground staff who was not on duty at the belt and the number provided to me for registering my complaints: Mobile No. [protected]. Ground staffs were not available even for 2-3 hours I waited there to register the compliants.So no complaint receipt was provided to me.
The customer care at the said mobile no [protected] have already agreed to pay Rs 3000 but still not received the payment nor complaint no. Please find whatsapp snapshot with all communication.
My bank details already given to them as below:-
Account number- [protected]
IFSC- UTIB0000246
Surendra Kumar Mishra
Axis Bank, Hiranadani, Powai, Mumbai

I am a frequent flyer of Indigo, however my complaint not getting heard since 27th May 22. Request your help in resolving the issue

thank you.
best regards,
Surendra Mishra
[protected]
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    V
    vsreecharan
    Jul 6, 2022
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    I got an offer from IndiGo as attached. Please confirm if it is real or fake, thanks
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      S
      surajsingh_sj
      from Mumbai, Maharashtra
      Jul 6, 2022
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      Address: na

      I am writing this to inform you that on 18th June 2022 I traveled from Mumbai to Varanasi from Indigo Flight no 6E 5349 PNR JSZ88X because of my father's death. I reached Varanasi the same day but at Varanasi airport, I didn't receive my bag I immediately raised a complaint at Varanasi Airport and received the complaint receipt. After that I spoke with lots of agents on customer care number and chat agents they said "you will receive out call" but not received. After 6 days I visited Varanasi airport the Indigo guys was told me wait for 30 min and I waited. After that they said you have to take your bag from Mumbai Airport only. They taken 6 days to inform this. My one of the friend received my bag from Mumbai airport on behalf of me but the bag was in damaged condition. Kindly look into this and provide compensation for this.
      IndiGo customer support has been notified about the posted complaint.
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        N
        Nishajaleel
        Jul 5, 2022
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        I lost my old passport, IPad and some other documents

        I lost my iPad, old passport and some documents at Indigo airline on 04.07.2022 flight no. 6E 5336 Seat no. 16C and Arrival time is 17:45 in TRV Airport. please handover my property...
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        ShradhaAgarwal0408
        from Raipur, Chhattisgarh
        Jul 5, 2022
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        Every time I travel with Indigo they make sure to take the wheels or handles off my luggage. The compensation received against them are as little as the care they show towards our luggage. Indigo has broken my luggage set of 3 worth 1Lac and sent me a compensation of 1000 to be happy with. It is unacceptable for me and something needs to be done because their policy is unfair.
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          S
          Sagar@2004
          Jul 5, 2022
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          Address: Bangalore

          Sir the Indigo Airlines fake and frauds are offer me the job and Application fees from me 1150. Now they are not refund the amount. The frauds are cheated me they give me account number and I send money to the account. They send me Mail and ordered to join the Job
          +2 photos
          IndiGo customer support has been notified about the posted complaint.
          Jul 05, 2022
          Updated by Sagar@2004
          Give me the justice. They frauds ahead
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            D
            Davidkipgen
            from Kangpokpi, Manipur
            Jul 4, 2022
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            Firstly when i apply for the job online for airport ground staff one girl called me and she guide me all through the process.. First they ask me to pay for document verification which i paid ₹2500 and after completing the process they ask for offer letter and medical services which they ask ₹5500 which later face to face interview i will be getting back the money.. So i want back my money.. How can i take back my money...
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              K
              Kothandan Kotha
              Jul 4, 2022
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              Address: Chennai

              Dear sir, I am kothandan I wand job searching. Just calling from indigo airline job me tell me mam. Mam hi resum I will send resum. Next my money 1550 send me mam. Next my documents samid & next 3500 send indigo airline HR mam .job conform but this is number swach off .pls my money recovery help me .this is fraud number I will send u. [protected] phone number .pls poblice issue pls help me indigo airline.
              IndiGo customer support has been notified about the posted complaint.
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                A
                aditi3675
                from Gurugram, Haryana
                Jul 4, 2022
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                Indigo flight no. 6E 308 on date 03 July 2022. Luggage booked on name of passenger Shubha Tiwari having seat no. 24B. Red coloured trolley bag has been opened by Indigo ground staff after depositing it to check in luggage.
                One gold ornament priced Rs 8100/- has been stolen from bag. Photo of the ornament is attached for reference. Passenger details and copy of bill will be sent after your confirmation.
                Regards
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                  V
                  vsmanilt
                  Jul 3, 2022
                  Resolved
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                  Resolved

                  Address: India

                  I am V Subramanian, Booked Three ticket to Hyderabad on Indigo Flit . Travel date 3 July 22 - Time 12.00 PM. choice seat selected Paid full . PNR no : OWQ4QG.
                  I got call form Air lines 3 July 22 morning 6.30 am, saying 12.00PM flight is cancelled and asked to rebook OR take refund.
                  I Re-booked my Thee ticket to Hyderabad . For the same day 3 July 22 revised book time is 17 Hr.
                  During Re-booking, Only left our seat are in Window row. I selected the same and completed web-check in. For the same, Indigo Air lien changed me addition Rs 1800 .
                  For Air Line fault of cancelation, why i should pay Rs 1800 more. I want refund the extra Rs 1800 . charged by air line.
                  Sep 6, 2022
                  Complaint marked as Resolved 
                  IndiGo customer support has been notified about the posted complaint.
                  Verified Support
                  Jul 28, 2022
                  IndiGo Customer Care's response
                  Dear Sir,

                  We are sorry for the experience. We believe Airsewa team has assisted you in this regards. We've noted the feedback.

                  Regards,
                  Team IndiGo
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                    S
                    suchindra singh
                    Jul 3, 2022
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                    I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it. My PNR is SIJEGY
                    IndiGo customer support has been notified about the posted complaint.
                    Dear Sir,

                    We request you to visit https://bit.ly/3xQ6Dt7 to request and retrieve your travel certificate.

                    Regards,
                    Team IndiGo
                    Dear Sir,

                    We request you to visit https://bit.ly/3xQ6Dt7 to retrieve your travel certificate.

                    Regards,
                    Team IndiGo
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                      S
                      suchindra singh
                      Jul 3, 2022
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                      Address: Village Kesho Nagar Dhira, Opposite Happy Modern School

                      I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it.
                      IndiGo customer support has been notified about the posted complaint.
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                        C
                        Charu28
                        Jul 2, 2022
                        Resolved
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                        Resolved

                        Me and my brother had Chicken Junglee Sandwich on flight 6E216 scheduled to depart at 9:35 am from Srinagar and Raipur on 24th June 2022. After reaching Raipur we had severe diarrhea, vomiting and fever for several days which didn't improve and after getting a blood test and Widal test, I have been tested positive for Typhoid, Salmonella typhi. I have lost more than a week to this illness and apart from the medical burden, lost productivity, it has put me and my family through a lot of physical and mental pain. One expects basic hygiene and safety protocols from such a reputable flight and it's alarming to know that these meals can put so many unwitting customers in danger who put their faith blindly.
                        Sep 14, 2022
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 28, 2022
                        IndiGo Customer Care's response
                        Dear Ma'am,

                        We wish you and your brother a speedy recovery and good health. We regret the experience you had. We believe our customer relations team has reverted to you on 6th July'22. Please revert to the same mail for further assistance.

                        Regards,
                        Team IndiGo
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                          nehaupreti7
                          Jul 2, 2022
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                          We reached airport at 5:50 am and checked-in and reached for onboarding at 6:13 am at Gate 1 where the receptionist denied us entry for flight 6E 227 and had a very rude behaviour for Bangalore to Kolkata flight. Our flight departure was at 6:30 and instead of resolving and sending us to flight they sent us to Gate 13 which lead to loss of crucial time so that we miss our flight and asked us to pay extra charges of about rs 20000 and after lot of there argument with us we were asked to pay 5000 rs and travel from Bangalore to Guwahati and then to Agartala to reach Kolkata. We requested for a direct flight for tomorrow morning for which they denied and asked for more money than 5000 rs for a direct flight to Kolkata next morning. So we ended exiting the airport after so much of mental trauma they gave us.
                          IndiGo customer support has been notified about the posted complaint.
                          Dear Ma'am,

                          We regret the inconvenience caused to you. Rude behavior is not at all accepted. Please DM the PNR and details via Facebook/Twitter so we may share the feedback with the relevant department for review and necessary staff briefing to avoid such instances in the future.

                          Regards,
                          Team IndiGo
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                            S
                            Smitha Remesh Menon
                            Jul 2, 2022
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                            I travelled Doha to cochin
                            baggage are missing
                            file no 4827433
                            IndiGo customer support has been notified about the posted complaint.
                            Dear Ms. Menon,

                            Thank you for writing to IndiGo.

                            With reference to your complaint, we deeply regret to note the inconvenience caused to you due to the loss of your checked baggage.

                            Please confirm if this was reported to our customer service team at the arrival airport before leaving the airport premise? If yes, please share the complaint acknowledgment copy (PIR) and confirm the six characters' alpha-numeric PNR, we wish to check and assist you.

                            We truly value your association with us and we assure you the best of our services at all times.

                            Thanks and regards

                            Team IndiGo
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                              S
                              Shadaan2304
                              from Mumbai, Maharashtra
                              Jul 1, 2022
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                              Address: Gurgaon
                              Website: www.goindigo.in

                              Dear Team,

                              PNR GTVTMR

                              Please note I am following up on this since 21st June 2022 and there is no resolution until now apart from Your case reference number is 4799472 and Your case reference number is 4804384

                              I would like to use the voucher against names : Mrs Anisha Anand Kumar Agarwal, Mr Alkesh Rameshchandra Joshi, Mstr Atharva Agarwal, Ms Isha Bhatt and Mrs Aruna Dinesh Bhatt, travel date will be 15th December 2022 so please provide me voucher with validity that can be used to book ticket for 15th December 2022. I will issue the ticket as soon as I receive the voucher from your end.

                              Please provide the vouchers ASAP as the fare has already been increased.

                              15th December BOM COK 6E5343, previous fare was INR 6888/- per person now it has been increased to 9408/- as I did not receive vouchers.

                              Please note there has been a huge loss already faced because of an airline mistake.
                              IndiGo customer support has been notified about the posted complaint.
                              Dear Sir,

                              We are concerned to take note of your disappointment. It was never our intention to cause hassle. We understand your struggle. As per our records, we shared the voucher details with you on 8 July, please check your mail.

                              If you still have any queries, you may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                              Regards
                              Team IndiGo
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                                R
                                Rimi Sarkar
                                Jul 1, 2022
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                                Like I gave my interview on 24june and I got shortlisted in pht training in indigo then that day only I got an invitation mail from the hiring department, so I just want to clarify what they usually do why they send invitation mail after we get shortlisted like we have to sit for interview again?
                                Or there will be another rounds!
                                Like in indigo there are only 4rounds then what they will do in the Date for what they send invitation mail.
                                Thanks in advance.
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                                  S
                                  Safa arsal
                                  Jul 1, 2022
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                                  Address: Dubai

                                  [protected]
                                  IndiGo customer support has been notified about the posted complaint.
                                  Sir,

                                  it is our constant endeavour to deliver the check-in baggage in its original condition. We sincerely regret the hassle caused in this regard.

                                  We want to offer the best assistance possible in this case.

                                  We request you to reach out to us via Facebook/Twitter DM with the 6-digit PNR and the PIR copy issued by our team at arrivals so we can expedite the process and assist you.

                                  Further, you may also contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                                  We look forward to your kind understanding.

                                  Regards,
                                  Team IndiGo
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                                    A
                                    Abaslonee
                                    from BARAMULLA, Jammu and Kashmir
                                    Jun 30, 2022
                                    Resolved
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                                    Resolved

                                    Address: -,-,,Ludhu Lodura

                                    While traveling from Bangalore to madurai on 14th June 2022, I lost my one plus z2 buds which costs INR 5000.
                                    I couldn't write it earlier since I had been through a personal tragedy
                                    My fight no 6E 7218
                                    Seat 12 D
                                    PNR DNGYTJ
                                    BANGALORE TO MADURAI.
                                    KINDLY HELP.
                                    ABAS RUSTUM LONE
                                    EMAIL [protected]@GMAIL.COM
                                    CONTACT NUMBER [protected]
                                    +1 photos
                                    Aug 27, 2022
                                    Complaint marked as Resolved 
                                    IndiGo customer support has been notified about the posted complaint.
                                    Verified Support
                                    Jul 15, 2022
                                    IndiGo Customer Care's response
                                    Sir,

                                    We regret to hear about this. However, our team has thoroughly checked and no such item has been found. We request your understanding on this.

                                    You may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                                    Regards
                                    Team IndiGo
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                                      S
                                      sriram prasanna
                                      Jun 30, 2022
                                      Resolved
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                                      Resolved

                                      First time unaccompanied minor girl and this character Osama third from right 29/06/2022 didn't have a clue how to board. Initially he said need to go to marhaba, then said credit card issue. Two ladies who sat beside him knowledge transferred that there is no need for marhaba and we need to get forms and indigo would do needful for unaccompanied minors.
                                      This character takes over 20 mins keeps us waiting does nothing.
                                      A ticket collector or boarding pass issuer had so much arrogance filled with ego. Do question him check the CCTV or video and take action. Bald guy a perfect chauvinist no knowledge on any subject gave all wrong information. He took my credit cards, took his own time saw the CVV number too. A fraud sitting in Dubai terminal 1.
                                      Please debar him as he is real fishy.
                                      Aug 28, 2022
                                      Complaint marked as Resolved 
                                      IndiGo customer support has been notified about the posted complaint.
                                      Verified Support
                                      Jul 27, 2022
                                      IndiGo Customer Care's response
                                      Sir,

                                      We always want to assist our passengers in the best possible way.

                                      Rude behaviour is not at all acceptable at any point of contact. It is our constant endeavour to provide you with a hassle-free experience. Our staff is expected to be courteous at all times.

                                      We request you to reach out to us with your 6-digit PNR so we can share stern feedback with the concerned staff for review.

                                      You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                                      We look forward to your kind understanding.

                                      Regards,
                                      Team IndiGo
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