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IndiGo Complaints & Reviews

www.goindigo.in

2.7

Updated: Jul 5, 2026

Complaints 5702

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Good! IndiGo values customer feedback and works quickly to address complaints. They handle issues regularly and provide solutions, making customers feel heard and supported, however, we would recommend that IndiGo step up their efforts to fully resolve all complaints 👍

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IndiGo reviews & complaints page 31

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I found about ground staf vacancy on google in Indigo then I got interviewed online after which I was provided an email [protected]@flylndig0.co.in and in that document I am asked to submit 1400 rupees receipt for PPE kit and after which I will get employee id and offer letter after which I will be called for medical checkup.
I applied for online job and was offered a post of CSA . Should I pay.
The girl I have been talking with is Aradhya Singh

Account No: 38xxxxxxxx362 INDIGO AIRLINES COMPANY
RTGS/IFSC Code: SBIN0000176 HR Manager-Rahul Mehra
Amount: Rs: 1400/- INR .

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Ma'am,

Thank you for writing to us! We would want to inform you that IndiGo maintains the highest standards of ethics and integrity. IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. Therefore, we guide you to not make payments to anyone for getting a job with IndiGo.

In case you are interested to apply for a position with IndiGo, you may apply on our official Careers page for a suitable position at https://careers.goindigo.in/Information/careerhome.

Regards,
Team IndiGo

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I booked 2 flight ticket from indigo official website paid for my ticket but it showed payment pending and then asked for extra ₹1298 to confirm the ticket. I paid that much then also it is still showing payment pending so I would like to know will I be getting a refund or will my ticket be confirmed.

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I booked indigo flight from its official website paid for it but it showed payment was pending then I look into it again and it showed i need to pay 1298 more to get my ticket confirmed i paid that amount also but it is still showing payment pending so will i get refund or my booking will be confirmed
My PNR is AJYEYL.

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Sir,

Thank you for writing to us. We believe our teammate was able to address your refund query over a call. As advised, we request you to kindly await 7 business working days for the refund amount to reflect in the primary mode of payment. In case the same does not take place, you can write to us at https://bit.ly/3RSi1i4 or at customer.[protected]@goindigo.in for a swift revert.

Warm Regards,
Team IndiGo

IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Sir,

We would also like to confirm that your booking under the PNR AJYEYL has been confirmed.

Warm Regards,
Team IndiGo

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Can I please know the items we have to choose in CPML meal. I just want to know the CPML menu which were are provided free of cost. Thank you

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IndiGo Customer Care

from Delhi, Delhi

Dec 3, 2022

Verified Support

Dear Ma'am/ Sir,

Thank you for writing to us! A complimentary meal includes a choice of a snack item and a beverage from the menu available on-board. The menu is not fixed and keeps changing.

Wishing you a good day!

Warm Regards,
Team IndiGo

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Indigo is doing malpractice with customer booking. they are cancelling flight without giving any sms to customer. they are changing flight automatically. changing flight nonstop to 1 stop. if we ask for the same flight in next day they are telling it is not available but in website it is showing available.

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Hi, I'm Vishwas. I got the message from whatsapp stating that they are calling from Indigo. They said I got shortlisted for the job. I got a call from the lady, she said me to send my resume and documents. When I sent, again she called me and said to pay 2500 as the document verification amount. I paid it through phone pay. Again she called me and said send 5500 for your open appointment letter, even I sent it. Then she asked me to send 4500 as a uniform charge. She called me and said to pay 10500 for opening the bank account. I paid 15500 for the training. Total I paid them 38500. How can I get back my money.

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir,

We confirm that the information you have provided does not belong to IndiGo. It appears that certain people have fraudulently collected money from you on the basis of a fake job offer.

We regret that this happened and are deeply concerned about it. In order to assist you in this matter, we guide you to not make payments to anyone for getting a job with IndiGo.

Please note that IndiGo or any of its authorized agencies never request for or collect money, in the form of any kind of fees, from candidates. We assure you we are highlighted this to our concerned team for further action on this.

We regret that this happened once again.

Regards,
Team IndiGo

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UPI payment for flight change showing following error-
Validation :
The value '--15' is not valid for Expiration.
It may be because of an error or system restriction.
Please try again or contact our call centre at +[protected] or +[protected]

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IndiGo Customer Care

from Delhi, Delhi

Dec 2, 2022

Verified Support

Dear Mr Khandka,

Thank you for writing to us! We request you share your contact number and email address with us using the link https://bit.ly/3RSi1i4 so we can assist you further.

Regards,
Team IndiGo

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Abdulazeez2010

Dec 3, 2022

Team Indigo - I too have the same issue when i am trying to change the dates.

please find my contact # [protected]
Email - [protected]@gmail.com

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Address: No.4/675 2nd Street Mahalakshmi Nagar, Padiyanallur

I was travelling from Jaipur to Chennai on Nov 16th 2022 by flight no 6e-569, pnr no TNUFYP and my check-in baggage handle got damaged/Hardcase bag broken they are thorwing all the bags, I raised the complaint at kiosk available at mumbai airport and also through customer care. I am very disappointed by the response received from on ground staff and also from customer care call executive. They seems to be least bothered and not interested to deal with the issue of customer. They not even bothered to pay attention to complaint. Rather they keep trying to escape from issue and not even responding to me. It was very dissatisfying and disappointing response from so called "customer care". It is a financial loss as well as mental and physical harassment.
I will try my best to avoid or boycott this airline to travel in future.

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I lost my boarding pass and I need to submit it in office. So I applied for travel certificate from indigo air lines. Also paid online fees of Rs 600 and 300 as per number of passengers. It is showing error: please enter correct email address. Please provide me a travel certificate.
Booking reference : NKQJ5S and IR657N
Email address : [protected]@yahoo.co.in

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir,

Thank you for writing to us. As checked, the travel certificates have already been sent to the registered email addresses on both PNRs you can simply download the same. For PNR NKQJ5S, the registered email address is [protected]@gmail.com and for PNR IR657N, the registered email address is [protected]@gmail.com.

Should you require further assistance, you can reach out to us at customer.[protected]@goindigo.in.

Regards,
Team IndiGo

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Address: Bandipora

HennA

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Address: Hyderabad

On 16 Nov 2022, I have boarded 6E-6911 HYD to BBI seated at 32A (pnr KW81SM). Listened to music on BOSE Sound Sport Earphone with Mic. Packed it up at "Electronic Items to be stoved away". Realised on return flight 6E-631. I have not opened the bag or any fall out. Could you please check if it was found in the aircraft?
Model: https://www.amazon.com/Bose-SoundSport-ear-headphones-Charcoal/dp/B0117RFOEG?th=...⇄

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IndiGo Customer Care

from Delhi, Delhi

Dec 1, 2022

Verified Support

Dear Sir/Ma'am,

Thank you for writing to us. We are raising this with our team and will keep you posted on the update. Your patience during this interim is highly appreciated.

Regards,
Team IndiGo

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Address: Hyderabad

I was on 6E 6911 (HYD to BBI) on 16 Nov 2022 seated on 32A (KW81SM). I was listening to music on my BOSE Sound Sport Wired with Mic earphones, packed back into the BOSE pouch, and slid into the bag. It must have slipped or dropped on the floor near my legs which I did not realise until I opened the bag on my return flight. I was on Laptop as well and packed rest of cables too. But earphone is packed in a different pouch. I did NOT open my laptop bag anywhere else, nor saw anything dropped outside the flight.
The model is https://www.amazon.in/Bose-SoundSport-Headphones-Charcoal-Devices/dp/B0117RFOEG
Can you let me know, please. I checked the process with Indigo Hyderabad while return and Indigo Lost Baggage asked me to inform thru website. It was a gift and been with my for several years. Thanks and appreciate.

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Dear sir/ ma'am,
I have made a transaction on the indigo website to book a flight.
Details:
Transaction ID: 0ab5b4772f[protected]
Order Date:[protected]:50:16
While the amount was deducted. Booking wasn't confirmed, and no mail regarding a refund was received.
I kindly request you look into the matter. Please reply, so I can share my email on a personal thread.

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Address: C/502-Rajhans Tower, Mota Varachha, Surat -Gujarat pin code-394101

I Dr Manish Malaviya from Surat -Gujarat travelled from Mumbai to portblair via Bangalore on date 24th October with my family. My flight number was 6E6293(Mumbai to Bangalore) & 6E133(Bangalore to portblair) I have checked in 3 bags @ Mumbai airport. When I reached at my portblair hotel i realised that my one bag is damaged & 3 mobile chargers is stolen from the bag which is costing near about RS 6000/-(six thousand). So please do something for the same.
My mobile number is -+91 [protected]
My mail id [protected]@gmail.com

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Dr Malaviya,

We regret to take note of this and are looking into this immediately. Please allow us some time to get this checked.

We request your patience during this interim.

Regards,
Team IndiGo

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Hi I have travelled from Pune to Bangalore. My PNR No QMHQ5P . I have paide the 7050 Rs amount on my extra baggage, but i have not received the invoice of my luggage. I need the invoice on urgent basis please helpme to get the same

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IndiGo Customer Care

from Delhi, Delhi

Nov 30, 2022

Verified Support

Dear Mr Kumbhar,

Thank you for writing to us!

Our teammate will connect with you on the registered contact number soon. Meanwhile, we would also like to inform you that invoice is sent to the customers on their registered email id within 30 days of the date of creating the booking.

Your patience during this interim is highly appreciated.

Regards,
Team IndiGo

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I am traveling to Phuket.
I boarded 2 indigo flight during the travel.

1: LKO-DEL PNR: SSD3UQ
2: DEL-HKT PNR: UPCDXZ

For both the flight while check-in I asked cable tie to lock the bag at counter, but after receiving the luggage after both journey the cable tie lock was broken.
I thought It might have been broken due to transferring but later when I reached hotel i found out that 10000 TBH is missing from my baggage.

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Ma'am/Sir,

We regret to note your experience and are looking into this on priority. Please allow us some time to investigate this and we will connect with you on the registered contact number as per your PNR at the earliest possible.

Your patience is highly appreciated during this interim.

Warm Regards,
Team IndiGo

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I have kept my JioFi modem in the side packet of my bag. And kept in the head bin above my seat. Now it is lost. Kindly retrieve it.

Delhi to Chennai flight
6E2061
Seat : 30 F

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Hi, I flew 6E6522 Ranchi-Lucknow on Nov 5 2022, seated on 16D, and left my phone in the pocket of the seat in front of me. Can you please retreive this and contact me at [protected]@gmail.com?

Thank you,
Narendra Singh

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Hi Team,

I have booked the ticket from Delhi to Bangalore in Makemytrip. The amount got deducted from my account, but ticket is not generated and also PNR is not generated.

Text message is received for the amount deducted, but the ticket is not generated and PNR is also not received to check.

Please help

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IndiGo Customer Care

from Delhi, Delhi

Nov 25, 2022

Verified Support

Dear Sir,

Thank you for writing to us. We request you to share your transaction id details, contact number, email address, as well as the mode of payment with us using the link https://bit.ly/3RSi1i4 or you, can also share the same with us at customer.[protected]@goindigo.in so we can assist you with this at the earliest.

Warm Regards,
Team IndiGo

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I have applied for a travel certificate as I lost my boarding and now need it for office purpose. I applied for the certificate using the link provided in the Indigo app and also paid the required amount but I have not received any confirmation nor any mail from the Indigo team confirming on the same.

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IndiGo Customer Care

from Delhi, Delhi

Nov 4, 2022

Verified Support

Dear Ma'am,

Thank you for writing to us.

We can understand your concern and we regret the inconvenience caused.

We request you to share the six-digit PNR and the transaction ID used for the payment. We shall get it checked and get back to you with an update.

Thanks and regard

Team IndiGo

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