IndiGo Complaints & Reviews

Dear sir,
I Was traveling from Chennai to Surat and forgot to take off the power bank from the checkin bag. Wasn’t said anything by the Air line staff at counter while depositing the bag. Instead was called in few mins after security check In to meet immediately regarding the same. Power bank was not handed to me back but instead collected by the indigo team. I asked if so I had carried a laptop or mobile phone with me in bag they would have still taken it from me. This is clearly snatching gadgets from the passengers intentionally. Mine might be just a power bank but I now worry what the airline might be doing to other passengers. They just take back just everything.
I was thinking if in case I had left a phone or laptop in it and they would snatch that too . . . On asking to carry the powerbank by hand the staff- Amulya Aparanji asked me to miss the flight, take the bag back and book another flight ??? Is this how they treat a passenger??
The ultimate aim of the airlines is to just take off what they get . . .
I saw one passengers also facing the issue who travelled from Doha to Chennai . He didn’t face any issue at the International Airport with the things he was carrying in his bag but did face serious issues at chennai airport from the indigo staff.
Details :Flight no : 6E238Passenger name : Vivek Kadolkar Date : 15th July 2022PNR : XW1Y3J

Please look into the issue
Thank you sir

PNR: DNJ4GW
Flight : 6E 405
From: Bengaluru To: Raipur
Date: 08 July 2022
Seat : 33 D

My concerns
I was informed that, due to covid situation, online (web checkin) has been mandatory. Following this rule, while I was attempting web check in on 07th July, I didn't have the option of choosing a free seat and print my boarding card. Infact, I was forced to pay INR 230 to select a seat before...

PNR NO:- WKDI4F

On July 13th 2022, I had flight from Mangalore to Dammam(Saudi Arabia). I knew I was exceeding my given luggage and this is why before catching the flight, I called customer care 3-4 times to confirm the per kg charges to pay at airport. Everytime I called the Indigo customer care I was told that I will have to pay 650rs/kg for the excess baggage that I will carry. I called them n number of times to confirm this information so that I can take my luggage accordingly in the given budget

So, according to this information, I packed my baggage. However, when went to the airport, I was charged 1200 rs/kg for my excess luggage for 14 kilos. Moreover airport authorities told me that " mam call center is different from actual airport price."

This is not fair, I lost soo much money just because your team gave me the wrong information every time I called. Is this the way indigo works frauding and cheating people by making more money?

Who will pay for the excess money that I lost ? It is indigo's responsibility totally and I want at-least half the refund back.

Indigo was always my first choice but I doubt I will ever travel by Indigo again after such a horrible experience by your end.

If all the customer care calls are recorded, you can definitely go and check the recordings and you will find it.

Please look into this matter as I want half my refund back.

Regards

Hi Team,
My experience on flight 6E-6905 from Pune to Raipur was very bad due to hot water food fell on my thighs. And I have got an email that my ticket amount was refunded, but till now no amount has been credited back. I am trying to reach over the emails or on call to Aditi. As she was looking into it fully. But no response of emails or calls.
Even I got a promise from there end to have travel vouchers but nothing has been issued. Kindly help

Sir/Ma'am,
I booked a flight for my family members due to my PhD admission in IIT. Now we have flight on 16th July & return flight of my family members on 20th July. Unfortunately one of them ( my uncle) faced an accident and his rib cage got fractured and as per doctor's suggestions he can't travel within 1month. PNR no- BHWIPY ( Ahmadabad to Kolkata) on 20th July. And as my mother can't travel alone, so i had to reschedule her flight...

I traveled with indigo from calicut to Delhi on 10/7/2022, flight no. 6E 5912. I had a checked in luggage- a trolly suitcase which I had locked with a proper lock and key. Upon collecting from Delhi the lock was missing but luckily i didn't lose any items. I believe it is purely out of my luck that nothing was stolen. Actually i noticed this only after reaching home and couldn't complain from airport itself. But it's an extreme shameful act from the side of Indigo airlines that the luggage of passengers are not being taken care of at all. Though it seems only a minor issue I want indigo airline authorities to see into the issue and provide appropriate compensation

Flight Details: DXB to BLR (July 7/8, 2022)
Flight Number: 6E096
Issue: Check-in baggage lost/stuck in Dubai
Baggage status: Baggage still not delivered as of July 11 (3d since arrival of flight)
Baggage weight: Approx. 15 kgs

As a consequence of which I had to spend INR 7400 on buying clothes for 3days required for my stay. As per the reference case of "Indigo Airlines & Anr. vs Aastha Pansari on 17 January, 2020" I like to received a refund of INR 200/kg

Please reach out to Sarvana1994.[protected]@gmail.com

Indigo Airlines baggage lost, no update from indigo Airlines after 100 hours PNR no: HRNGTK

I was denied from boarding after issuing the boarding pass,

I am Ganesh Rajabather Durai a frequent traveller of indigo airlines I've been encounter the problem on 11th April 2022 I was suppose to travel from Chennai to Kuwait, I've been to the Chennai airport on time and received my boarding pass, cleared the immigration and security check, after I reached to the gate one of the indigo ground staff directly came in front of me asking where are you going and took my boarding pass without my permission and told me that I can't board flight I was shocked and asking why can't I board and the reason he told is i am drunk, and I asked him did I disturb any of the passengers or did I misbehave or did I fell down or am I not in consciousness none of my question been answered and I ve been escorted outside of the airport.

PNR/Booking Ref : YIU8WL
Flight # 6E1751 (A320)
Date 11 Apr 22
Passenger name : Ganesh Rajabather Durai

Self Flew from Port Moresby to Mumbai using PX/Qatar & Indigo airline being partnered airline with one singly through ticket.
My baggage has not come since last 10 days and now indigo airline is washing off their hands saying u ur self need to check with other airlines.
Such a bad service and i dont know where my bag is and they also dont know.
Only stories saying qatar 8000 bags are stuck and they are not able to trace it.

For my PNR AKYJSC, I paid the check-in amount and selected seats but indigo website showed an error. Called customer care, made to wait 10 minutes and told their server isn't showing any payment. Called again, this time kept on hold for longer than 15 mins and told they will transfer my call to another department and instead of transferring, they cut my call. And then I get a call back saying we will refund your amount but no seats are available and you'll have to go with whatever is available now. Worst ever service with no value for customer time or effort...all this happened between 12 to 1:30 am to make it worse. Thank you Indigo for showing customers their place.

E-mail Id:- customer.[protected]@gmail.com

Dear:- Jennifer court.

Congratulations on your offer letter from (indigo airlines) we are delight to offer you the position of passport checker.

We look forword to hearing from you and hope you'll join our company!

AIRPORT AUTHORITY

{HR.Rahul chaudhary }
M:- [protected]
E:-customer.[protected]@gmail.com
IGI International Airport mahipalpur new Delhi 110037

Sir/Madam,

I would be grateful if you can verify the above E-mail that I received. Whether it is genuine so that I can proceed accordingly.

Thanking You,
Jennifer Court
[protected]@gmail.com
[protected]

I and my friend was traveling from Indira Gandhi int airport terminal 2 Delhi to Singapore on 03.07.2022 flight no 6E-2082& 6E-41 (PNR NO NRR8YN). We was standing in queue on Mr. Amit's counter for boarding pass and deposit baggages .when was our number turned up the counter staff Mr Amit sent us on Mr. Love Mahajan's counter. we again was standing in queue and When our number turned up Mr. Love asked for 400 rupees for boarding pass .we told him that we are traveling to Singapore so you should have to give boarding pass without any charge, so they denied for giving boarding pass and sent to web cheking kiosk . That kiosk man told us that pass will be got on Love's counter only. Mr Love again told us to come in queue and entertained to one girl nearby 30 min. When I object about that he told us "Mujhe mera kaam karne do disturb mat karo" . In all this process he ruined one hour o[censored]s(11.15am to 12.15pm) However, again when our number turned up he sent us on counter no 1 . Counter no 1 staff again sent us to Mr. Love's counter and told that Mr. Love ll give you boarding pass . After we again approach to Mr.Love, he said I ll give boarding pass free of cost because you standing up for long time(is it any rule like this?) and again he sent to us on Mr. Amit's counter. According to my knowledge for international flights airlines would gave boarding pass without any charge because when I was trying web check in, system was denied for check in. It is very ridiculous thing that a popular airline indigo staff behave like this with customers who is going to abroad. If in all this procedure if my flight was missed then who was responsible for that. It is very shemfull thing about indigo airlines. We request you kindly take adminitrative action against both the staff.Mr. Amit and Mr Love Mahajan.

Sir/mam. My self laxman I have been applied. Indigo airlines.but any response Website.please response as soon as possible.get any response to me.

I received a call from Ms isha verma for a ticketing agent in IndiGo airlines saying i was selected for a telephoning interview and i said im interested so then she said she will send me the HR Yogesh kumar's to whom i have to submit my qualification marksheet, ID proof and passport size photo for document verification. Then within few minutes i receive the same call from Ms Isha that the verification is done and i have to pay a fee of rupees1500 to Mr yogesh kumar after which they will send the interview question to which i said i have problems with my netbanking to which she asks me to tranfer it from a friend or relatives. So i took an amount of time and the problem with my netbanking didnt resolve and i asked ms isha if my document can be put on hold to which she forwarded the call to the HR yogesh Kumar who says i dont have a choice but transfer the money from anywhere or nearby cyber cafe as document verification has been done and if the transfer does not happen my document will go blacklist for 5years from all the government and non government companies and i cannot apply anywhere with a challan or charge sheet of 45, 000 to domestic court for wasting their time and misbehaving with IndiGo arirlines and officer team will come by within 72hours if i want to avoid the charge sheet i should contact with indiGo airlines. Please look after this.

I travelled from sharjah to calicut on 8th july 2022. Flight number 6E8548. Items were used and stolen from my luggage.

I travelled from sharjah to calicut to find out my baggage is opened and used whatever it contained. Chocolates and other stuff were open and used. This is not acceptable at all. The effort we take to travel for 4 hours after a while for vacation and this is the end result.

I am Surendra Kumar Mishra [protected]
Travelling date 27th May 2022
Sector: Bhubaneswar to Mumbai T2
PNR : EJMFQS

Please find the pictures of the bag which got badly damaged.
Already complained to ground staff who was not on duty at the belt and the number provided to me for registering my complaints: Mobile No. [protected]. Ground staffs were not available even for 2-3 hours I waited there to register the compliants.So no complaint receipt was provided to me.
The customer care at the said mobile no [protected] have already agreed to pay Rs 3000 but still not received the payment nor complaint no. Please find whatsapp snapshot with all communication.
My bank details already given to them as below:-
Account number- [protected]
IFSC- UTIB0000246
Surendra Kumar Mishra
Axis Bank, Hiranadani, Powai, Mumbai

I am a frequent flyer of Indigo, however my complaint not getting heard since 27th May 22. Request your help in resolving the issue

thank you.
best regards,
Surendra Mishra
[protected]

I got an offer from IndiGo as attached. Please confirm if it is real or fake, thanks

I am writing this to inform you that on 18th June 2022 I traveled from Mumbai to Varanasi from Indigo Flight no 6E 5349 PNR JSZ88X because of my father's death. I reached Varanasi the same day but at Varanasi airport, I didn't receive my bag I immediately raised a complaint at Varanasi Airport and received the complaint receipt. After that I spoke with lots of agents on customer care number and chat agents they said "you will receive out call" but not received. After 6 days I visited Varanasi airport the Indigo guys was told me wait for 30 min and I waited. After that they said you have to take your bag from Mumbai Airport only. They taken 6 days to inform this. My one of the friend received my bag from Mumbai airport on behalf of me but the bag was in damaged condition. Kindly look into this and provide compensation for this.