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2.7
Updated: Dec 28, 2025
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IndiGo reviews & complaints page 31

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K
Kothandan Kotha
Jul 4, 2022
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Address: Chennai

Dear sir, I am kothandan I wand job searching. Just calling from indigo airline job me tell me mam. Mam hi resum I will send resum. Next my money 1550 send me mam. Next my documents samid & next 3500 send indigo airline HR mam .job conform but this is number swach off .pls my money recovery help me .this is fraud number I will send u. [protected] phone number .pls poblice issue pls help me indigo airline.
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    A
    aditi3675
    from Gurugram, Haryana
    Jul 4, 2022
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    Indigo flight no. 6E 308 on date 03 July 2022. Luggage booked on name of passenger Shubha Tiwari having seat no. 24B. Red coloured trolley bag has been opened by Indigo ground staff after depositing it to check in luggage.
    One gold ornament priced Rs 8100/- has been stolen from bag. Photo of the ornament is attached for reference. Passenger details and copy of bill will be sent after your confirmation.
    Regards
    +1 photos
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      V
      vsmanilt
      Jul 3, 2022
      Resolved
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      Resolved

      Address: India

      I am V Subramanian, Booked Three ticket to Hyderabad on Indigo Flit . Travel date 3 July 22 - Time 12.00 PM. choice seat selected Paid full . PNR no : OWQ4QG.
      I got call form Air lines 3 July 22 morning 6.30 am, saying 12.00PM flight is cancelled and asked to rebook OR take refund.
      I Re-booked my Thee ticket to Hyderabad . For the same day 3 July 22 revised book time is 17 Hr.
      During Re-booking, Only left our seat are in Window row. I selected the same and completed web-check in. For the same, Indigo Air lien changed me addition Rs 1800 .
      For Air Line fault of cancelation, why i should pay Rs 1800 more. I want refund the extra Rs 1800 . charged by air line.
      Sep 6, 2022
      Complaint marked as Resolved 
      IndiGo customer support has been notified about the posted complaint.
      Verified Support
      Jul 28, 2022
      IndiGo Customer Care's response       Dear Sir,

      We are sorry for the experience. We believe Airsewa team has assisted you in this regards. We've noted the feedback.

      Regards,
      Team IndiGo
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        S
        suchindra singh
        Jul 3, 2022
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        I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it. My PNR is SIJEGY
        IndiGo customer support has been notified about the posted complaint.
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        Dear Sir,

        We request you to visit https://bit.ly/3xQ6Dt7 to request and retrieve your travel certificate.

        Regards,
        Team IndiGo
        Reply
        Dear Sir,

        We request you to visit https://bit.ly/3xQ6Dt7 to retrieve your travel certificate.

        Regards,
        Team IndiGo
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          S
          suchindra singh
          Jul 3, 2022
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          Address: Village Kesho Nagar Dhira, Opposite Happy Modern School

          I had applied for travel certificate online by paying Rs 600 bt I have received itinerary which I already have and whether I have travelled or nt is also nt mentioned on it.
          IndiGo customer support has been notified about the posted complaint.
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            C
            Charu28
            Jul 2, 2022
            Resolved
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            Resolved

            Me and my brother had Chicken Junglee Sandwich on flight 6E216 scheduled to depart at 9:35 am from Srinagar and Raipur on 24th June 2022. After reaching Raipur we had severe diarrhea, vomiting and fever for several days which didn't improve and after getting a blood test and Widal test, I have been tested positive for Typhoid, Salmonella typhi. I have lost more than a week to this illness and apart from the medical burden, lost productivity, it has put me and my family through a lot of physical and mental pain. One expects basic hygiene and safety protocols from such a reputable flight and it's alarming to know that these meals can put so many unwitting customers in danger who put their faith blindly.
            Sep 14, 2022
            Complaint marked as Resolved 
            IndiGo customer support has been notified about the posted complaint.
            Verified Support
            Jul 28, 2022
            IndiGo Customer Care's response             Dear Ma'am,

            We wish you and your brother a speedy recovery and good health. We regret the experience you had. We believe our customer relations team has reverted to you on 6th July'22. Please revert to the same mail for further assistance.

            Regards,
            Team IndiGo
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              N
              nehaupreti7
              Jul 2, 2022
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              We reached airport at 5:50 am and checked-in and reached for onboarding at 6:13 am at Gate 1 where the receptionist denied us entry for flight 6E 227 and had a very rude behaviour for Bangalore to Kolkata flight. Our flight departure was at 6:30 and instead of resolving and sending us to flight they sent us to Gate 13 which lead to loss of crucial time so that we miss our flight and asked us to pay extra charges of about rs 20000 and after lot of there argument with us we were asked to pay 5000 rs and travel from Bangalore to Guwahati and then to Agartala to reach Kolkata. We requested for a direct flight for tomorrow morning for which they denied and asked for more money than 5000 rs for a direct flight to Kolkata next morning. So we ended exiting the airport after so much of mental trauma they gave us.
              IndiGo customer support has been notified about the posted complaint.
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              Dear Ma'am,

              We regret the inconvenience caused to you. Rude behavior is not at all accepted. Please DM the PNR and details via Facebook/Twitter so we may share the feedback with the relevant department for review and necessary staff briefing to avoid such instances in the future.

              Regards,
              Team IndiGo
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                S
                Smitha Remesh Menon
                Jul 2, 2022
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                I travelled Doha to cochin
                baggage are missing
                file no 4827433
                IndiGo customer support has been notified about the posted complaint.
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                Dear Ms. Menon,

                Thank you for writing to IndiGo.

                With reference to your complaint, we deeply regret to note the inconvenience caused to you due to the loss of your checked baggage.

                Please confirm if this was reported to our customer service team at the arrival airport before leaving the airport premise? If yes, please share the complaint acknowledgment copy (PIR) and confirm the six characters' alpha-numeric PNR, we wish to check and assist you.

                We truly value your association with us and we assure you the best of our services at all times.

                Thanks and regards

                Team IndiGo
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                  S
                  Shadaan2304
                  from Mumbai, Maharashtra
                  Jul 1, 2022
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                  Address: Gurgaon
                  Website: www.goindigo.in

                  Dear Team,

                  PNR GTVTMR

                  Please note I am following up on this since 21st June 2022 and there is no resolution until now apart from Your case reference number is 4799472 and Your case reference number is 4804384

                  I would like to use the voucher against names : Mrs Anisha Anand Kumar Agarwal, Mr Alkesh Rameshchandra Joshi, Mstr Atharva Agarwal, Ms Isha Bhatt and Mrs Aruna Dinesh Bhatt, travel date will be 15th December 2022 so please provide me voucher with validity that can be used to book ticket for 15th December 2022. I will issue the ticket as soon as I receive the voucher from your end.

                  Please provide the vouchers ASAP as the fare has already been increased.

                  15th December BOM COK 6E5343, previous fare was INR 6888/- per person now it has been increased to 9408/- as I did not receive vouchers.

                  Please note there has been a huge loss already faced because of an airline mistake.
                  IndiGo customer support has been notified about the posted complaint.
                  View replies
                  Dear Sir,

                  We are concerned to take note of your disappointment. It was never our intention to cause hassle. We understand your struggle. As per our records, we shared the voucher details with you on 8 July, please check your mail.

                  If you still have any queries, you may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                  Regards
                  Team IndiGo
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                    R
                    Rimi Sarkar
                    Jul 1, 2022
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                    Like I gave my interview on 24june and I got shortlisted in pht training in indigo then that day only I got an invitation mail from the hiring department, so I just want to clarify what they usually do why they send invitation mail after we get shortlisted like we have to sit for interview again?
                    Or there will be another rounds!
                    Like in indigo there are only 4rounds then what they will do in the Date for what they send invitation mail.
                    Thanks in advance.
                    +1 photos
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                      S
                      Safa arsal
                      Jul 1, 2022
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                      Address: Dubai

                      [protected]
                      IndiGo customer support has been notified about the posted complaint.
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                      Sir,

                      it is our constant endeavour to deliver the check-in baggage in its original condition. We sincerely regret the hassle caused in this regard.

                      We want to offer the best assistance possible in this case.

                      We request you to reach out to us via Facebook/Twitter DM with the 6-digit PNR and the PIR copy issued by our team at arrivals so we can expedite the process and assist you.

                      Further, you may also contact our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                      We look forward to your kind understanding.

                      Regards,
                      Team IndiGo
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                        A
                        Abaslonee
                        from BARAMULLA, Jammu and Kashmir
                        Jun 30, 2022
                        Resolved
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                        Resolved

                        Address: -,-,,Ludhu Lodura

                        While traveling from Bangalore to madurai on 14th June 2022, I lost my one plus z2 buds which costs INR 5000.
                        I couldn't write it earlier since I had been through a personal tragedy
                        My fight no 6E 7218
                        Seat 12 D
                        PNR DNGYTJ
                        BANGALORE TO MADURAI.
                        KINDLY HELP.
                        ABAS RUSTUM LONE
                        EMAIL [protected]@GMAIL.COM
                        CONTACT NUMBER [protected]
                        +1 photos
                        Aug 27, 2022
                        Complaint marked as Resolved 
                        IndiGo customer support has been notified about the posted complaint.
                        Verified Support
                        Jul 15, 2022
                        IndiGo Customer Care's response                         Sir,

                        We regret to hear about this. However, our team has thoroughly checked and no such item has been found. We request your understanding on this.

                        You may reach out to us via Twitter/Facebook DM and also our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                        Regards
                        Team IndiGo
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                          S
                          sriram prasanna
                          Jun 30, 2022
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                          Resolved

                          First time unaccompanied minor girl and this character Osama third from right 29/06/2022 didn't have a clue how to board. Initially he said need to go to marhaba, then said credit card issue. Two ladies who sat beside him knowledge transferred that there is no need for marhaba and we need to get forms and indigo would do needful for unaccompanied minors.
                          This character takes over 20 mins keeps us waiting does nothing.
                          A ticket collector or boarding pass issuer had so much arrogance filled with ego. Do question him check the CCTV or video and take action. Bald guy a perfect chauvinist no knowledge on any subject gave all wrong information. He took my credit cards, took his own time saw the CVV number too. A fraud sitting in Dubai terminal 1.
                          Please debar him as he is real fishy.
                          Aug 28, 2022
                          Complaint marked as Resolved 
                          IndiGo customer support has been notified about the posted complaint.
                          Verified Support
                          Jul 27, 2022
                          IndiGo Customer Care's response                           Sir,

                          We always want to assist our passengers in the best possible way.

                          Rude behaviour is not at all acceptable at any point of contact. It is our constant endeavour to provide you with a hassle-free experience. Our staff is expected to be courteous at all times.

                          We request you to reach out to us with your 6-digit PNR so we can share stern feedback with the concerned staff for review.

                          You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance.

                          We look forward to your kind understanding.

                          Regards,
                          Team IndiGo
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                            M
                            manu ligadi
                            from Bengaluru, Karnataka
                            Jun 29, 2022
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                            Address: kempegowda international airport
                            Website: talent.com

                            Myself manu.28 april 2022 this incident has happened.As i had applied for ground staff job.one of your client named PAYAL(number-[protected])
                            As, i was made to do 20000 as three payments(TO DHEERAJ.BANK NAMED UNION BANK OF INDIA).i did.she told me to do some more as an security deposit i denied it. she used to send me the receipt and i used to pay direct to the bank she mentioned.I requested her to refund the amount she took some week time to do so.i waited though i used to follow up on call.but the call wasnt getting connected.Hence, i tried to complain here.This is the last hope of me to request for refund in a descent way.Thought to register an complain about her.Remembered she used indigo as an name hence thought you people will help me to get refunded my amount back.I have got all her call recordings and her number as well as the bank user id name plus his ifsc code.
                            IndiGo customer support has been notified about the posted complaint.
                            View replies
                            Sir,

                            We would like to clarify that IndiGo does not engage in any unauthorised person or mediator to secure an appointment of a candidate desirous of securing a position with IndiGo. All appointment and recruitment-related work is handled by genuine and authorized officials of the Human Resources Department of IndiGo. We do not indulge in the practices of collecting any processing/ enrollment fees from job aspirants/candidates. Please visit https://careers.goindigo.in for career opportunities.

                            We request you to reach out to [protected]@goindigo.in for further clarification in this regard.

                            Regards,
                            Team IndiGo
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                              N
                              nikitag5
                              from Delhi, Delhi
                              Jun 29, 2022
                              Resolved
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                              Resolved

                              CPML not offered

                              I was flying from Lucknow to Delhi on 22 June 2022. Flight no.- 6E2072 seat no. 11F. I have availed for CPML option while my booking. It was to my utter shock that none of the crew member cared to serve me for the meal I was entitled for. While she was serving the other passengers and she moved on, I thought she'll come back and then serve me but she didn't. It was highly disappointing as we pay so much more for mere drink and so called snack...
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                              S
                              Shareefa Abdulkader
                              Jun 28, 2022
                              Resolved
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                              Resolved

                              I got a fake offer letter

                              I have got acall from indigo iam shortlisted ground staff in kannur international airport. According to their process i have completed phonic interview they charging money 7500 and saying that it is refundable and given me aoffer letter now they ask 15000 for training what can i do pleees help me...
                              +3 photos
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                              H
                              Harry1308
                              from Mumbai, Maharashtra
                              Jun 28, 2022
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                              My name is Harold Mascarenhas, i travelled yesterday on flight 6E-6149 (from Chennai to Mumbai), during the transit time i unfortunately forgot my handbag below the seat of the KFC Table. After entering the Aircraft i remembered regarding the same and immediately informed the same to the Air Hostess and then to the Indigo Airline staff. But didn't get any assistance from them and just got a cold reply that i need to Log a Complaint in my final destination (Mumbai). In Mumbai i didnt find any assistance neither any counter to log a complaint.
                              The Hand bag was a cream colour hand carry bag with all spices into it. which costed me 2500/- Rs.
                              IndiGo customer support has been notified about the posted complaint.
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                                Y
                                yokamb
                                Jun 27, 2022
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                                Address: NA

                                I have lost my boarding pass. I need same for LTC claim. Details are as follows:-
                                Travelling from Pune to Guwahati.
                                Travelling date: 11/06/2022
                                Flight no:- IndiGO 6E-6359 and 6E-207
                                Passengers: Onil Narayan Kamble & Bethel Onil Kamble
                                Please send duplicate or any other certificate to my email id- mintu.[protected]@gmail.com
                                I will be very thankful to you.
                                Thanks & Regards
                                Onil Kamble
                                IndiGo customer support has been notified about the posted complaint.
                                View replies
                                Sir,

                                Please know that you cannot retrieve your boarding pass after your travel and you may download your travel certificate from here: https://bit.ly/3xQ6Dt7. For travel certificates older than 18 months, please contact our 24/7 call center at [protected]. Also, please note that the travel certificate Fee is Rs. 300 per passenger per sector. If the Travel Certificate Fee is not paid then you will be automatically redirected to the Bill Desk payment gateway to make the payment.

                                We sincerely request you to reach out to with us PNR details via Twitter/Facebook DM so we can check and assist you in the best possible way. You may also reach out to our customer care team OR write to us at customer.[protected]@goindigo.in for more assistance. We look forward to your kind understanding.

                                Regards
                                Team IndiGo
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                                  R
                                  Rajatsharmailu
                                  from Delhi, Delhi
                                  Jun 26, 2022
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                                  Please search my airpods
                                  This airpods is very coastly
                                  IndiGo customer support has been notified about the posted complaint.
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                                  This is my flight details please check

                                  AirPods lost in checked bag - Comment #4013026 - Image #0
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                                    U
                                    Ufpl
                                    Jun 25, 2022
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                                    I have booked the ticket of 6E-698 flight of Indigo from New Delhi to Jaipur dated 6th may, 2022 but the same I have cancelled before the 5 hours of departure of flight but the amount of refund has not been credited till now in my account.
                                    Fare: 4631/-
                                    Deduction: 2012/-
                                    Refund amount: 2619/-
                                    IndiGo customer support has been notified about the posted complaint.
                                    Jun 27, 2022
                                    Updated by Ufpl                                     Kindly resolve the same asap.
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