IndiGo Complaints & Reviews

Sir i was traveling from indigo flight 6e2128 on[protected] from kolkata to portblair time 7.15am pnr no. Idqtmy
I put 2 baggage in counterbut in portblair i got only one bagmy one bag is lost
And on 15/02/20 i got my bag in portblair airport in a very bad condition it was of no use (Photo attached)
Kindly pay back my bag charge 1950/-
Worst service done by indigo

Hello, we had booked flight to KL, Malaysia from Pune, India using makemytrip.com. Here are details:
PNR : FWVQKE
Date of travel: 2-Feb-2020 (11:55 pm)

We got a connecting flight from Bangalore with layover time of about 3 hours. But on 2-Feb @ 6 pm we received message which said layover time is more than 19hours and that we will be reaching KL on 4th Feb 2 AM instead of 3rd Feb 10:30 AM. There was no prior intimation and no time left for us to make alternate arrangement. We had a 4 year kid who had to be at airport for 19 hours.
We pleaded with customer care, then Pune counter and then bangalore reservation desk - they simply said they cant help and cant provide any alternate arrangement not even stay/food expenses.
We ended loosing one important day at the KL, where we were paying Rs 16000 for a night.

Worst service.

Sir i was travelled vide pnr no qgrhtc from ahmedabad to jaipur on 21 dec 2019 alongwith my dependents... My boarding passes was lost... Due to this i was applied for traveling certificate and payment rs 600/- was done successful on 08 feb... Till now on 18 feb 2020... No any travel certificate issued by indigo authority's...
Plz intimate what i can do...

Regards

-hi late week i got a call & mail from indigo airline (Call from sneha arora ([protected]) & mail from igo. [protected]@gmail.com regards rahul sharma and indigo 2. Pngairline air [protected]@[protected] indigo airline hr administration. Today i got a mail from same mail id that mentioned as training letter to join the training from 19/02/2020-06/03/2020. They told me in the mail & call first i need to pay amount for the training and the amount will be refuned after 35 days.

Hi,
My is sujeevan Kumar I got a call from Airport authority of india. He said complete the online line test after that I payed online registration frees.. nearly I paid 1, 30, 000 still now.
For dresscode, bond, training, transport, visitor pass. including GST for my amount they said its refundable when you got joined. I received a offer letter and training letter in this month they said me due to some issue ur joining date extended.. Because we are not forwarded hardcopy through courier
And my position was (ACCOUNTANT)
Can I believe them

Hi,
On 11.02.2020 i got a call from this ([protected]) number, the woman on the other side (Name isha) claimed that she is calling from indigo airlines regarding job vacancy for ground staff and asked me if i was interested in the job to which i replied yes. She therefore explained me about the job (Ticketing, 10 to 5), salary[protected] and pick and drop policy of the comapay which seemed legit. Afterwards she told me to send identity and qualification documents to a whatsapp number ([protected]) or to email it to id. [protected]@rediffmail.com. And thereafter asked to pay 2100 inr as registration fee within a stipulated time, to all of which i agreed. She also mentioned various payment portals namely google pay, net banking and paytm. Later she asked about my father's occupation and also said that a peson will call form airpot authority of india to for verification.in the evening i sent my documents to the above given number. Next day she sent me the details of the account in which i had to send the money. Later i got another call, this time a man. He said that call was for verification and asked by what time will i be able to pay the registration amount. Later he called again and asked for my blood type. Thereafter they called me several times for payment processes which seemed absurd. Moreover it was disturbing as i was at work. Smelling deciet, i decided not to go foreward with this job offer. On 12.02.2020, evening, around 7:30, the man called again and asked why haven't i sent the amount. I replied due to some personal problems i won't go for the job. He said 'ok' and hung up. Today morning (13.02.2020) at 9:53 the woman called again and asked why i didn't send the money. I replied i didn't want to. She said that the job id is already created so i should pay the amount. I said that i'm no more interested because i am convinced that it is fraud. She then threatened me saying as i have wasted company's precious time my documents will be black listsd for 5 years and also the company will take legal actions against me. And that i will now have to pay 40, 000 inr as a penalty for wasting company's time and that i should visit the nearest police station to collect the notice. She also sent a message stating "this message is a written warning to you that company is taking legal action against as you have wasted company's time in a result your documents will be blacklisted from civil ratio and pay 40, 000/- as panelty and visit your nearest police station to collect legal notice".
I'm now aware that i have pissed the lady.
I just want know whether i should be worried or not.
I am certain that all of it is a scam and that woman isha is a fraud. Still i need assurance. Please help.

Hello team it's complaint about fake job offer related indigo. Yesterday i got a message : apply in airport ground staff, high salary, contact to hr - nisha-[protected], apply now hindi language only.. This type of message then i called to her she said to me please provide your documents as adhar card and graduation marksheet and resume also then she said to me you are selected for supervisor for grond staff and your sallary will be 32, 500 then she sent me job application form on my what's app number and she said me please submit your registration fees of 2550 rupees and she told me this amount will refund after joining in 10 days... I'm very frustrated please help me and now i got many times otp number as logo showing indigo. Please clarify this issue and provide me my money back..

My name is mahendra sir company side of calls come to the my phone 2interviews completed
I am paying full amount 45000

Mail i'd in letters received so
This is conform are fake
So please help sir
Iam paying the indigo account
So please help me sir
Any job opportunities
Or
My amount refund the my account sir
Please help sir
Please help me sir
Please help me sir

My name is krishnanjali s v. I had applied for a job in indigo airline. One from the hr department of indigo contacted me and say me that there are three rounds of interview one aptitude test second is telephonic amd third is face to face. I had completed 2 rounds and i am passed. Two days ago i got a mail which saying that i am selected amd i have an interview at trivndrum international airport on 04th april 2020. I want to know the invitation letter for interview from indigo is genuine or fake??

I am ramu kumar prajapati from india now currently working in kuwait and my flight 28 january delhi to kuwait
My flight number 6e1759
My boarding pass-[protected]
And my bag is missing right now i don't find my bag and i complain nas services then he told indigo employee is not giving any response.
Please sir suggest name what i do..
My bag in side my some importantcertificate and document.
Please consider my complain
Contact +[protected] what's app and direct number...
Thank you

Wheel chair denied by staff for senior citizan age 88 years. Flight 6e-135. Pnr-pf6jgf.

Staff at booking window said that there are 4 wheel chairs and all booked already. So passanger must have to go on foot with his baggage.

During departure time when airline's staff could not provide proper help/assistance/guide to old/needy passangers then how one can say that air traveller is safe for new born to old persons.

Many times i travelled by indigo/goair/airindia/jet air but no advance booking for wheel chair is required.

But such non cooprative attitude is experiened for the first time.

Pl look into the matter and try to provide proper assistance.

Dear Manager,

About reference number is OMN56X.

I´m afraid Indigo.com is not getting the seriousness of the situation . There´s a pandemic risk brought by the coronavirus outbrake not only in China, but globally. India included!

In the words of the World Health Organization, broght by this statement:

"The Committee’s role is to give advice to the Director-General, who makes the final decision on the determination of a Public Health Emergency of International Concern (PHEIC). The Committee also provides public health advice or suggests formal Temporary Recommendations as appropriate. "

"The Committee does not recommend any travel or trade restriction based on the current information available. "

To all countries

It is expected that further international exportation of cases may appear in any country. Thus, all countries should be prepared for containment, including active surveillance, early detection, isolation and case management, contact tracing and prevention of onward spread of 2019-nCoVinfection, and to share full data with WHO."

https://www.who.int/news-room/detail/[protected]statement-on-the-second-meeting-...⇄

I´m pretty sure our specific request fits to a " exceptional circumstance, caused by an epidemic " case, as seen in your own Travel advisory image in attached.

Does Indigo.com realizes that we saw ourselves obligated to renounce our travel plans completely??

Besides, Indigo.com. should highly consider a different approach on our case, if you don´t wish to be poorly avaluated and assessed as company that ISN´T ADRESSISSING this whole situation properly.

Again, that´s not a usual refund request, but a huge Force Majeure Problem.

Therefore, and again, we kindly ask the management about the possibility of getting total refund on this booking fee . Be reasonable!

regards

Yandra

Dear sir,
My wife and i made two bookings from london, uk 1. Oiwwkw and 2. Lko-ccu-dac pnr : cdq4kv.

We arrived by biman bangladesh airlines via dhaka to kolkata on 18december and stayed at the lalit great eastern hotel from 18-21 december.
On the 21st december, our flight from kolkata to lucknow was cancelled (Please see below), for no faults of ours and, our entire holiday plan in india from 21-28 december had to be abandoned. We could not avail our onward journey to lucknow on 21 december and hence the subsequent return flight to dhaka enroute indigo flt lko-ccu-dac on 28 december 2019. We could not stay in lalit great eastern either for an extra night or two.
We were forced to buy our return to dhaka flight on the 21st december via regent airlines at a hugely exaggerated price of inr 26000/- (We can produce the tickets and receipts).

We are now back in london and as a valued customer of indigo, would request you to look into the great inconvenience created for us by indigo's cancellation of our scheduled flight on the 21st december.
The refunds made by indigo for the cancelled kolkata - lucknow flight[protected] and the un-availed luknow - kolkata-dhaka flight[protected] is small, unreasonable and unacceptable in view of the cancelled india trip and the money spent on the unscheduled journey back to dhaka.
Please do advise before we take legal advice for our grievance.
Yours sincerely,
Dr. Hasanat husain and mrs. Shahida husain
32 woodland way, woodford, essex ig8 0qq, uk
Email : dr. [protected]@yahoo.co. Uk.
...

Dear indigo customer,

Your currently booked indigo flight is mentioned below. We regret to inform you, flight 6e-6156 kolkata lucknow, pnr oiwwkw has been cancelled.

Indigo flight (S)
Flightnumber from to deparuture date arrival date
6e-6156 kolkata lucknow[protected],[protected], 1655
We deeply regret the inconvenience caused and look forward to serving you on board.

Yours sincerely,
Indigo customer relations

Sir mera name mohini sharma h mene online vacancy ke liye applied kiya tha then mujhe indigo ki taraf se job offer aaya jo 25000 ka tha then ek amplitude text liya uska payment karwaya 2300 then telephonic interview ke liye 7900 submit karaye sir i want my money back sir plz help me sir ka name jaidev das tha or ek ma'am ka name komal sharma or chiran jeet tha sir app aase frnd ke liye koi action q ni lete sir me ek garib family se belong karti hu or meri ma pa ki khoon pasine ki kamai thi or koi aase scam karke kese le shakta h

This is nitish kote narasaiah with regards to my pnr - qfeg2s

As you may already know, coronavirus outbreak took several lives, and many are still fighting for their lives. I really appreciate the efforts taken by indigo for india - china routes. I would urge for similar efforts for passengers travelling to other affected countries like singapore, thailand.


As a tourist to singapore, i was about to visit places like marina bay, gardens by the bay and sentosa island where all the 7 cases of wuhan virus victims were registered.
As per ministry of health - singapore, about 57+ cases are still under investigation and govt. Announced yellow dorscon level. Among 57 many are believed to be tourists like me and visited popular attractions. Corona can spread by human to human contact or visiting infected areas. This is the only reason why i had to cancel my trip.


You can find the details provided by moh on their official website:
https://www.moh.gov.sg/2019-ncov-wuhan

Indigo charged me more than half of my ticket price inr. 9000/- towards cancellation fee. As a privileged customer and considering the virus scare, i am hoping to get a full refund or atleast travel points equivalent to cancellation fee.

I am daksh mishra. I am studying in 11th std. A call from hr department came to me and it stated that i have applied for the job on thr base of 10th pass so we will take some interviews. They asked me to submit my id. Then the called me and said i was selected for the telephonic round after giving the test and it would cost me 2500 rs. Then after the telephonic round to submit my training conformation letter they told me to pay more 7500rs. After that a mail came and it stated my training conformation. Then a person called and told me to pay 13500rs as a security amount and all these amounts are refundable and i have to pay it for the uniform of airport staff. Should i believe him or not.

Now that its been already clear that the pilot himself was not informed of the action taken by indigo to ban kunal shows how much of a coward they are and the extent to which they can go just to please some stupid minister and his tweet. How do you justify your actions? You have totally disregarded the dgca rules. Shame on you. It this how you treat your customers? Is this your work ethics indigo?
Anyways, thanks for showing your true colors.

We were about to book an open ticket in Indigo Airlines and in that process we have got a help line number through google and that guy has cheated us and had taken Rs 10000/- through online transaction.
So, we would like to lodge a compliant regarding this.
He came to know our Internet banking User ID, Account number, Pass word, Profile password and Phone number in this process. The same thing was communicated to the SBI. SBI have blocked the account, internet banking.

Below are the details of the person who has cheated us.

Ph no. [protected]
Transaction Ref no. IGAHZOEOK5
Transaction to : One97 Communication Ltd.
Transaction Time :[protected]:20PM
Amount : Rs 10000/-

I want to know on what basis was kunal kamra was banned from the flight for six months. What procedure was followed? When was the complaint registered? When was the committee formed? And under which rule did you ban him for 6 months. Please give us the information. This action is totally unacceptable. How can you be such a coward and not stand for the right. Why not take actions legally?

To whom it may concern:

I was scheduled to fly by indigo 6e 345 to bangalore on 26th of january etd 0930 from kolkata.

In view of travelling on 26th of january and keeping the regulatory and stringent security procedures in mind, i reached nscbi apt well in advance with my 4 yr old daughter to avail indigo 6e 345 etd 0930 hrs.

No sooner, i got inside the terminal, i got my registered baggage screened, queued up for check in and picked up my bcs 17e/d with printed boarding gate no 22.

Adhering to the prolonged security procedure single handedly i was through and inside the departure lounge with my child to board 6e 345 much ahead of the boarding time.

All through i was stationed in front of gate no 22 waiting for the departure call and the gates to be opened for boarding.

To my utter astonishment at around 0930 hrs i was intercepted by an indigo ground staff who tried to clamp a “gate no show” on me, whereas, on enquiry i was briefed that the aircraft had left at 0930 hrs.

I am left to allege that if as per aviation norms for a departure of 0930 hrs, the doors should close at 0920 and that too after the ground personnel's confirmation that the tnb (Total number on board) has tallied.

This means the tnb for 6e 345 did not tally on 26th jan, 2020 and the gate point, boarding tally control was surely short by 02 pax, still the sop for departure was maintained by clearing the flight to close doors at 0920 to be pushed back at 0930 in order to maintain the otp (On time performance) at the cost of leaving behind 02 pax and overriding the special security procedures on a sensitive day by not even bothering to off load the baggage of the left out pax thereby causing a tremendous lapse in terms of flight safety.

There were no indigo ground personnel stationed in front of scheduled boarding gate no 22 to assist and redirect passengers to the changed gate which was at the ground level as the incoming aircraft must have parked at the outer bay iso of a nose in parking for the gang way of gate no 22 which must either have been occupied or must have been unserviceable.

The strangest part that astounded me was lack of interest, inapt handling and careless attitude of indigo departure staff who did not even bother to come to the originally allocated gate to even look for the missing pax when there was no announcement, no update on the screen and no indication of availing the reallocated gate. There was no call over my mobile too to track me for boarding.

As a regular air traveler, i am quite sure that indigo would not have decided to accommodate me and my child by the 2nd flight and would have promptly dealt with me as a gate no show pax had the airline would have been right in handling the situation.

Last but not the least, exposing me to a 4 and a half hour waiting at kolkata airport with a 4 year child in all sorts of distress, it never dawned on to the management that i should have been intercepted and should have been extended some hospitality in respect of the child atleast by means of providing a lounge or by offering some refreshments to sustain the harrassment.

I feel, as a bonafide passenger of 6e 345 wherein i have been assured an airworthy seat, i was cheated and the entire flight was exposed to flight safety hazards whereby indigo has willfully flouted meeting the contractual obligations of extending a safe flight to all other passengers as well.

Mere keeping up to the sop and flouting the bcas and other regulatory laid down procedures can rate an airline outwardly the best but it actually indicates and points to a very unsafe airline instead.