IndiGo Complaints & Reviews

I travelled from india to hong kong baggage allowance was 30 kgs... I broke my journey in bangkok & baggage allowance was reduced to 20 kgs... What shall i do??? Throw 10 kgs of my luggage... The ground staff was rude & was not ready to even see the ticket that i had travelled to hong kong or give any explanation and charged excess luggage.. The original allowance should be maintained & considered. Kindly help me to get a refund on excess charged unnecessarily. Thank you

I booked air ticket in indigo. I lost my boarding pass and i need to submit it in office. So i am trying to apply for travel certificate from indigo air lines. So this complaint is about that.
I am trying to request for travel certificate but it is showing error: please enter correct email address. I tries many mail ids, but showing the same. Please provide me a travel certificate....

Some day before i received call from indigo services they told me you are selected for senior supervisor job
And took me some of 49000 rd for processing fees or joining fees, uniforms fees etc. So i want to my money back
Call from arti mo no. [protected]
And another call from ishika mo no.[protected] they both are telling me they come to me for conformation about job. Bit hi doesn't come yet.

I had received a call regarding job opportunity in indigo airlines and they asks for the documents through watsup and finally a offer letter has been sent to my whatsup number. I was asking for the hard copy of that letter the person is telling tat hard copy has been dispatched through corrier, now they are asking for money regarding id card. Is this true or fake....

Flight from bangalore-jaipur (Direct) was expected to fly on 13th of dec but was cancelled and no announcement was made (Not sms or email). Fortunately i just enquired about the flight status and got to know that flight has been cancelled.
Then i had called the company about the flight and they diverted it to other flight (Via)
Pnr:kjjh5d
Registered email i’d: [protected]@gmail.com

There is no kind of responsibility to the airline to atleast inform the customers about that

I had incurred a heavy loss due to it
And one of the passenger travelling is my wife and she is pregnant for 5months

And kind of situation it would be to me to handle this that to in urgency

Not fair to us as a public

And i occurred a loss of about 15000/- for the delay made

Example:layover in hyderabad for about 3.5 hours
And would not reach in time to jaipur
And had an business loss due to it
Kindly look into the issue

Hrd/1t/18-19/nio-322n-334
Dear: rajnandini das,
Congratulations! Further to your application for employment with us, and the subsequent selection
Process, we are delighted to offer you the role of in. Your role designation will be ground s taff in
Netaji subhash chandra bose international airport, jessore rd, dum dum, kolkata, west
Bengal 700052.
The location of your initial reporting and training will be indigo airlines. The date of your joining would be
16-february-2020.
You are requestedtoreportforjoining atoffice attheearliestbutnotlaterthan16-february-2020. Incase
You do notreported by the stipulated date, itshall be presumed that youare notinterested in the offer and
The same shallstandwithdrawnwithoutfurtherreference toyou.
Your total gross salary as applicablehas been detailed in the annexure tothisletter. Onyourjoining, you
Are expected to enter into an agreement, which details the scope, terms and conditions of your
Employment, the necessary training and the contractual obligation to be with, indigo airlines on
Successful completion of the probation, your employment with the company will stand confirmed
Subjectto the terms and conditions as per company policies.
The location of posting would be communicated to you upon successful completion of training. The
Duration of the classroom training and the location of posting will be purely based on business
Requirements. Company will solely reserve the right to make any further changes to the date of joining.
Your employment will be governed by the rules, regulations and policies ofthe company. The terms of this
Offerlettershallremain confidential andare nottobe disclosed toany third party.
We request you to please carry a signed copy ofthe offerletter on the day of your joining as a token of your
Acceptance. Welcometoindigoairlineswewishyoualong, rewardingandfulfillingcareer and look forward
To your joining us.
Thanks & regards
Sanjay singhania
Senior vice president & group head (Human resource)
Welcome to indigo airlines

Date of incident: 30-Oct-2019
This is with respect to my flight 6E 7101 on 30-Oct-2019 in which I was flying with my infant child. I had done my luggage check-in and had reached the gate by 6:35pm IST, but upon arrival at the gate I was notified that the gate has been closed already. As a general practice Indigo does a final-call routine which was not performed that day. In fact my husband had received a final-call for boarding on his cell-phone when he traveled with Indigo airlines on the very same flight the previous week. However, despite being a mother travelling alone with an infant, I didn't receive any call on cell-phone or otherwise as well. After this miss also, I was asked to return to the Indigo complaint desk and there, instead of being accommodated on the next flight I was asked to reschedule my current ticket to the next flight at a cost of Rs. 2, 400. As I was helpless, I had no other choice but to go for that option and reschedule to the next flight. I would like you to do the needful to initiate an apology for the inconvenience caused due to the Airport services staff and provide me a refund for the additional amount charged for rescheduling the flight.

I paid 50000 rupees to the company they are still asking me to pay more 3000, i checked all the websites and videos regarding this fraud, please help me to get my money back.i am still in contact with those people, i[censored] want u can track them, they sent a indigo offial mail also, they are big frauds, please help me out to break their big chain which includes big contacts, please

First one person named bhavna called and said you have been shortlisted for indigo as a ground staff technical, she asked to pay rs 2000 i believed her and deposited that amount to a pnb account and i attended an online the website looked bit creepy next day one person named rajesh choudhry he said to pay rs 7000 for certification from that point i confirmed there doing fraud, i asked her to send a mail from her official mail she didn't respond well, after that i'm calling repeatedly they are not answering my call nor my messages
They says that my posting will be in imphal airport

There contact no. [protected]

I booked ticket for my mother who is senior citizen. While her travelled, due to Indigo system down we lost our baggage. After followed up multiple times, we received baggage after 15 days and many times they don't reply over email.
Today on 16th day, I got a call for compensation of poor service, they told me that we will allocate 3000 INR to the person only, we can't allocate that to profile from which account ticket was booked. My problem is since she is senior citizen hence she can't travel, so compensation amount should allocate to the profile.
I booked the ticket for my mother, I followed up for the baggage, due to lost luggage I extended her ticket. All expenses I have done due to bad service of Indigo, but now Indigo saying that we can allocate travel voucher on her name only.
Indigo should deposit travel voucher amount to the booked credit card/debit card or should deposit to profile from where ticket got booked. If you can't do that, then do not cheat the client to create profile for travel benefits.

Date of Incident: 25 Nov 2019
Client PNR: RJML5T

I tried to book a round trip from (Trv-hyd) and (Hyd-trv), both direct flights on 7th decemeber 2019 (Saturday). I called the customer care and enquired if the ticket has been booked as i got a message saying "acct * debited with inr11642.00 on 07-dec-19 and goindigo. [protected]@hdfcbank credited..." the customer care informed me that the ticket is not booked and they cant find any details. When will i get a refund for the amount. I used indigo app for the transaction and the payment method was google pay upi.

I have raised request name "charged unnecessary extra charges" but this complaint marked as resolve without resolving it. Why you pretend like you are here to help your customer when you don't want to.
People raise their complaint here to get satisfied reply but your don't care about customer.
If you are unable to help me out, kindly say no that you cant help so i can find another way to resolve my issue.

Hello this is sushma,
I received a call regarding jobs at indigo airlines wherein i was told about that they are from some aviation organization and selecting candidate for airport jobs. The person named harpreet kaur from air sky solution claiming that she is from this agency and recruit the candidates for airlines. They asked me to give documents an later said that there will be telephonic interview based on that will give reference numbers. And also asked us to pay 2500rs as a candidate compulsory fee for joining this jobs. I just want t know whether indigo is providing jobs with any such recruiting agency if yes please clarify...

I had booked the ticket for 02 passengers for indigo flight by tajawal agency (Dubai) pnr no: sjfstw. Travel date - 01 dec 2019, time: 19.05 from kochi to dubai. When we asked for boarding pass in kochi airline counter, indigo staff said this ticket was cancelled on 18 nov 2019. We contacted immediately the travel agency with whom this ticket booked and they said this ticket was cancelled on 18 nov 2019 by indigo airline. We immediately contacted indigo and they said the ticket was cancelled by the website (Customer) which is wrong, also there is no email communication or phone calls were not happend regarding this cancellation.

Due to which i had to book my new ticket with spicejet at the last minutes (Just 3hrs before departure) for aed 1199.01 approx for 02 passengers. It was a huge loss for us as we were travelling after the annual leave from home. I tried to call indigo much time and they keep blaming the customer every time, which made frustrated and disappointed in the service.

This is not acceptable and i need refund from indigo for my spent money for old ticket and new ticket which is total aed 1955.61. (756.60 +1199.01) to my account urgently.

Regards
Renson

Dated 31.05.19. My name is bholenath vishwakarma. I have applied a job in indigo aviation after applying in the next moment i got reply mail from goindigo.[protected]@email.com when i am see mail call letter from indigo airlines in mail mentioned that please security money deposit 880/- for interview process as per instruction i have paid the security deposit. Then i got a call from ms. Priya mam from this number [[protected]]) he was saying that...

Baggage lost with valuables on indigo airlines on 24th nov 2019. No action taken so far by indigo airlines. Please note that even with so many follow-ups, including phuket & bangalore airport reservation team (Mr. Ravi & mr. Anuj), i am yet to get any reply of my lost baggage even after 12th day of my baggage lost reported.in phuket, i have been informed that my baggage is not boarded at bangalore airport and in bangalore indigo team was informed me that my baggage is lost at phuket.
I require my baggage soon or an immediate action on this, as this baggage contains lot of my 16 year old and 14 year old daughters documents and valued items. Also note that we are in distress and depressed on our holiday at phuket, because of your irresponsibility on serving the customer.
I have provided all details including property irregularity report (Pir) and boarding pass of all my family travelers.

Hi indigo,
I received a call from indigo airlines and the person first asked 2100 for telephonic interview and then after they asked for 7900 for security deposit and i paid that money and then after they asked 10000 for uniforms and they said all the money is refundable but now they are not refund my money and delay it day by day and they will not provide a payment slip of last 10000 o[censored]niforms. They send me the confirmation letter and payment slip which are included and the mail address is :
[protected]@aol.com
Please look at this and send me a reply as soon as possible.
Thank you.

Poor management from indigo team. Attended an interview on 20 november 2019 and they said they will forward my cv to cargo department and they will contact within a week. I repeat it's been very poor management from 6e. At least they should inform the candidate regarding the result whether they should still wait for your feedback or not. I need a reply regarding this. Please look into it. Awaiting for reply

Athul saju
Application number :- 6e1ieq

I had booked a flight through goibibo for bangalore to kolkata today at 12.40 pm. The pnr no. Of the ticket is x i m i j r

I got a mail by sms on my registered email id and also by sms to my
Number that my contact details for this pnr have been changed at ~11.30 pm (22nd nov). I checked this message at 3 am (23rd nov) and then contacted the customer care immediately as suggested by the sms.
On contacting your customer care i came to know that someone has impersonated and cancelled this ticket from the indigo website.

I do not understand how the correct vetting was not done by indigo before cancellation of the thicket. I am going through mental anxiety for the same.
Even after informing your customer care executive that this is a fraud, they did not reverse the cancellation and insisted on making a new reservation
On.

Request you to pick up this complaint on priority and investigate this further.

I have already reported this to police, indigo and goibibo.
This complaint is to remind you indigo that the fraud has happened in the indigo website, and indigo is a party to this. They should file a police complaint on their own and do investigation instead of passing on the blame.

I came across a similar complaint last year in this forum, what has happened to that complaint. Why indigo says this type of fraud had not taken place before when it clearly has

Pnr no – chqwya
https://www.consumercomplaints.in/indigo-airlines-ticket-got-cancelled-without-m...⇄

I have booked ticket dated on 4 th November 2019; but due to some circumstances I cancelled my ticket on 2nd November. As one month is over now yet I have not received any refunded amount. I have emailed regarding this issue many times but no positive response from Indigo. Next time I am not going to book tickets in Indigo. I have herewith attached photos regarding my booking. Kindly do the needful.